Bloomingdale’s

I heart Bloomingdales but the guys working in the subpar men’s section need some customer service training. It’s not my fault you mismark your merchandise and put signs on the wrong racks. I should not pay the price, you should. The sales person literally took the incorrectly marked price tag off the merchandise and refuse to sell it for the discounted price because it was put on in error. It was a computer generated tag that was obviously done by an employee in case you are reading this and think that I might have changed the tags. At other higher end department stores and other Bloomingdales as well they would acknowledge the mistake and just give you the lower price (which was basically a savings of $ 20 on a t-​shirt, not $ 200 on an Armani suit). They would also acknowledge their error if they hung a bunch of the same incorrect merchandise on a 40% off rack if it truly didn’t belong there. The sales people at this store didn’t even bother checking the rack.

As reputable as your store may be I am so disappointed in my experience ordering on line and picking up in the store. First of all I ordered a pair of Valentino sunglasses and I chose the option for store pick up which was available in Newport Beach Fashion Island. When I arrived I picked up what I thought was my sunglasses, and thank God I looked at them there. They were the wrong Valentino sunglasses and it was in a Yves Saint Laurent soft case (dirty to by the way). When I went back to where I picked it up the lady stated she has nothing to do with getting the item so to go to the sunglasses dept. I went down there to see if I could get the right sunglasses and the case that went with it, the sales associate also stated he has nothing to do with getting the right item and could not help me. How frustrating as a customer! I drove from Corona to Newport Beach to pick them up and this is the service that I get from a reputable high end department store. I will never again purchase anything from your store if this is how paying customers are treated. Very disappointed!

Bloomingdales is the best place to shop for current styles and be ON SALE!!! There is no better place for this.
The key is to identify your item. Wait if necessary. Then when it goes on sale, wait for the additional savings day. Get items for less than half.!!
So now you know the secret. Bloomingdales does not have an outlet, so they offer you in store outlet pricing if you are patient.
Shop with confidence!

I’ve come here often to buy clothes and today I had a horrible experience at BCBGeneration. I had a dress on hold and went to the the cashier to pick it up. There was two ladies working and they were both helping one person. My mom asked if one of them could help us and they said in one minute. 10 minutes later no one had helped us. I ended up grabbing another dress on the rack and going to a dressing room without assistance. The dressing room was a mess, clothes were thrown around all over the floor. I ended up buying the dress but the register did not work. We moved registers and after three attempts we managed to purchase the dress. Then we asked about alterations and none of the sales associated knew the answer. After we finished the transaction we got an answer but they weren’t sure and told us to come back another time to check.
The moral is, the sales associates needs to learn how to be helpful and educated in their fields. I remember when there was sale associates that knew what they were doing and were kind and excited to help their customers. I am extremely disappointed and hope to see better customer service in the future.

I have a love/​hate relationship with this location. I love the South Coast location because the customer service from everyone is top notch. I am a little disappointed with my most recent shopping experience with Bloomingdales. I purchased some dresses from their evening wear department and Gale assisted me with my purchase.
I went upstairs to shop more in their everyday wear department. The sales associate, pretty blonde girl, sorry I forgot your name, but she was amazing. She told me about the presale, where I would get additional discounts on my qualifying purchase and then I would just go and pick it up the next day. Awesome right? Maybe not so much having to go back the next day, but my work is not too far away. After talking to her, I told her I also made purchases downstairs and Gale failed to inform me about the presale. She said, oh just bring your receipt and they can do a price adjustment for you tomorrow if my purchase qualifies for any discounts. Okay, sounds good.
Fast forward 24 hours, I returned again to pick my presale purchase. I went straight to the evening wear department and Gale was there, so I mentioned to her about the resale, and how she FAILED to mention that to me the night prior. I also told her I wanted to get a price adjustment, then I noticed a sign that states if you spend over $ 1,000 then you can earn 30,000 in triple bonus points.
I chose to shop at Bloomingdale’s because of the great Loyalist program. Both purchases I made combined to be over the amount and I would earn more points and get additional discounts, so I informed Gale that I would like to do a full return because the entire purchase must be made on 1 receipt for you to earn the points.
Fast forward, they weren’t able to help me, so they called in their manager Brooke. Brooke was really nice and helpful. The only pain was that I needed to bring the dresses back, so they can do the return and ring it up onto one receipt. I had already dropped the dresses off to get some alterations, so I didn’t have the dresses with me. BOO!!! Brooke was very understanding and said I can just bring back the tags and they can do the transaction for me. Brooke was able to do it for me with the help of another manager.
I am only giving them 5 stars for the managers and everyone else who assisted me except for Gale. I would definitely recommend that everyone does a little research on their sales prior to coming in. I would avoid Gale in the evening wear department, she wasted over 2 hours of my time driving back and forth to get my tags, because she failed to inform of the presale, so she can get a higher commission on my purchase.

I had the best experience in Links of London at Bloomingdales. Kambria spent a while with me finding exactly what I was looking for and suggested the perfect accessories to go along with it. I can’t wait to present this gift to my aunt and I’ll be back to see Kambria for the next one.

I am always a fan of Bloomingdale’s but my family and I choose to go to the South Coast store versus this one due to size. The store is smaller and it makes it more suffocating to me. Bright side is not a lot of people come here so that works for me.
I went dress shopping here a few times and Consuela is an amazing consultant. She knew what I wasn’t and grabbed everything for me as well as walking me around to see if I wanted anything else.

Had a great experience in the men’s shoe dept today. The rep was extremely helpful and assisted me with many different things. Wish I got his name because he is a great example of quality customer service.

What a way to end a day with outright rude links of London sales rep Suzy who made me just a new fan of Neiman Marcus again due first saying the item was not even Purchased implying I stole it yet she failed to Read the receipt showing I purchased it in fashion valley location. She then tells me there is nothing wrong with item (since when does the color of any higher quality jewelry company’s powder coating rub off with less than 2 weeks of use and that’s partial days because I never where jewelry to bed; moreover, when i buy a black skull bracelet I buy it to stay black not become silver) Stacey said she will not return it because there is nothing wrong with it when this sales rep has no knowledge of your product she’s selling or actually not sellingy. She also said because I made a fffè

Shohreh in the Men’s fragrance section provided us with great customer service! I will definitely go back to her :)

This review is based only on Beth at the jewelry counter, she was so amazing helping me purchase a ring, and sending it to the vendor for me to be sized and communicating with me through emails, her customer service skills are through the roof, give that girl a promotion!

I love Bloomingdale’s and made sure to check out this location at the Fashion Island (specifically next to Neiman Marcus). Because this mall is rather dog friendly, this location happens to also be dog friendly as well (I haven’t seen anyone shop with their dog at the Bloomingdale’s that I frequent near my home and wonder if all of their locations is dog friendly or just this one?).
Anyways, upon my visit to this location today, the employees I interacted with were all very friendly, especially one employee on the 2^nd floor who answered some of my questions.
But one thing I do want to mention is that I was rather disappointed with the small handbag department. Neiman Marcus has a much larger selection to browse and choose from (can you tell I am a handbag person?). Also there weren’t that many high end brands in their handbag section either.
But despite that, I still had a good shopping experience (with a lighter wallet too).

Went here to get some new sheets with my boyfriend. He was very indecisive and Shahla Bamossy was super helpful!!! Very nice woman who was patient with us and helped us find what fit our needs perfectly. Definitely left happy with my purchase knowing we got exactly what we wanted :)

About 2pm, I was in the men’s department looking around. A bunch of male employees were just hanging around talking and being loud. It was unprofessional, but It was slow so I understand why they were all just hanging out and talking so I wasn’t bothered by it. Not one even bothered to greet me tho. I went in to look at a jacket and backpack I saw earlier and considered buying. I was looking for help because the jacket I saw was on a manikin and wanted to know where I can find it and try it on. I don’t know but maybe I didn’t look like I can afford anything in the store so nobody bothered to even say «hi.» I decided to look for it myself. I passed two employees in the middle of the aisle conversing and said «excuse me.» After I had passed them, one of the male employees said in a sarcastic tone «you’re excused.»
Wow, how unprofessional, rude, and disrespectful can you get? He was the one in the way just standing idly in aisle way, and he treated a customer like I was beneath him.

Im going to give the a one star for the day. Service was total crap. The lady working the section was too busy personal texting to do her job. After several minutes, she helped us out, but we had to repeat ourselves cause she was to friggin busy texting. Hate that! One star bloomies!

This review is for their dumb CASH REGISTERS. When the salespeople complain about them, you know it’s time to review the software.
I purchased a handbag. Simple enough. I told the salesperson that I had gift cards. We proceeded to check out and apply the gift cards. They said I could use a total of 5 forms of payment. Good enough. I had 2 Fashion Island and 2 Visa gift cards. When it came to the last form of payment she found that I could only use cash or a Bloomingdale’s credit card. I had neither. I guess Bloomingdale’s expects customers to have a lot of cash handy.
They couldn’t void out the transaction because it would have zeroed out my gift cards! They tried to go around the system by using a check to purchase a Bloomingdale’s gift card for the balance of the purchase but they said there was a problem with my check through Equifax. I had to go to the food court, withdrawal cash from the same checking account they couldn’t get the check approved from and go back to the register and complete my purchase.
What the hell.
So, if you’re heading to Bloomingdale’s and want to purchase a handbag, bring a crap load of cash for an easy check out and use the gift cards at Nordstrom Irvine Spectrum.
The salesperson was very nice, apologetic and tried to be as helpful as possible. I appreciate her but want to take a hammer to the register.

Sonica, not sure how to spell her name, was awesome in the women’s department! Forget exactly which department, but French connection is in her department. She was such a big help! Thank you!

Went into buy a pair of sunglasses and the woman completely ignored me and when I asked for help was very rude

Love this store as they have some great departments. My favorite is mens, jewelry (watches), cosmetics and the nightwear and under garment section. I never have a problem finding an associate and the store is easy to navigate. They also have some fantastic sales of high quality items. Enjoy this store very much as it is a nice change from Nordstrom, Macys and Neiman Marcus.

I was here to do some birthday present shopping. We were approached by a lovely woman who was very helpful. She went to the back to search for items. She brought out multiple examples and in the end we chose a prime product.
The other areas of Bloomingdale’s looked just as clean and well maintained. It’s a nice place to shop in my favorite outside mall: Fashion Island.