Macy’s

Love the store manager Brian thanks for going out of your way and help me return a gift card that I had purchased to give out, and did not end up using it.
You are super duper

I am not usually a fan of the big department stores when I need something for a special occasion but I went to Macy’s recenntly because I needed accessories for a fancy event.
I went to get shoes and ended up with jewelry, shoes and a shawl all assisted by an amazing salesperson in the shoe department. He walked with me around the store and helped me accessorize, all the while wearing my soon-​to-​be-​purchased shoes so he could make sure they were comfortable. He wanted to know about the dress so that what we picked to complement the dress would be perfect.
This is the sort of customer service one might expect from a high-​end boutique — not a Macy’s. To be sure I will be going back and hopefully can get the same amazing salesperson as my personal shopper :-)

The customer service in Macy’s is always a crapshoot. I think they have a vendetta against Nordstrom and are trying hard not to be Sears.
Anyway, either they’re very understaffed for big sale days, or they are disinterested in helping an honest customer. This Macy’s was accommodating to my needs, I got individual attention, patience from my Chanel representative and appreciation for my business. I love getting my make up from Macy’s, they are always well staffed and get right down to serving your needs.

Bought a Cologne for my boyfriend for Christmas and he went back to exchange it for something he didn’t have… The counter asked him for his drivers license and then told him that it wasn’t from Macy’s. And then proceeded to tell him that he can return it and purchase something else with his own money! I am so embarrassed and disgusted with the lack of customer service that this store has… The only good thing about this store is that they are dog friendly. Maybe if the sales associates walked on all fours they would treat customers with more respect

Dog friendly and located at the Fashion Island, specifically next to Starbucks.
I came by this Macy’s location with my husband this afternoon. To be honest, my first initially thought of this Macy’s is that it is actually a nice store and I may be a bit bold to say this, but I think this is one of the nicest Macy stores that I have been to.
Why you ask? I like the layout of the store, as it is pretty easy to find what department is what. I also liked seeing some higher end brand names in this particular location than the one I frequent back home (What can I say? I am such a labels girl… yes unfortunately I am one of those girls).
While I was browsing the fragrance section, one employee in particular was so helpful in answering my questions and also gave me a small little vile to take home with me to sample.
One thing I do have to somewhat complain about is that the woman’s restroom on the 1^st floor is only a single toilet. So there seemed to be a line for it each time I passed by it or when I had to use this restroom.
Another thing I do want to mention is that the free WiFi was incredibly slow, so don’t use it if you really don’t have to.
But aside from those two things, I had a good shopping visit and would love to shop here again (if only I lived in Orange County again).

Oh my, only a ²¹⁄₂ star overall rating? What the? I realize my personal shopping needs are simple, but jeesh.
I recently lost a bunch of weight, again, and needed to update the ol’ wardrobe. If I didn’t have to go into the office every day my needs would even be more simplified. Although we recently did vote in shorts on Fridays, I still have to dress like a professional the other 4 days. Damn adulthood!
Time to dust off the old Macy’s card and use some of those discounts they bombard all of their cardholders with. Lots of discounts on top of other discounts including a «Macy’s Bucks» for $ 10 off of the already discounted bottom line. Nice!
So why am I bucking the low rating trend? Service kids, service. I have a 20 minute shopping ADD affliction, so I have returned here several times over the last couple of months. Everyone I have dealt with have been so incredibly helpful. And incredibly cheery too. I actually think I am starting to enjoy shopping after my 5 or 6 visits. Well maybe not enjoying, but I have stopped breaking out in hives when that 20 minute mark is approaching.
This is probably my first ever department store review, and most likely the last. Damn, here comes the hives breakout again.

I hate this place. It feels eerily lonely, sad and depressing. I feel like I had to walk for miles to find someone who works there, and other than the ladies at the make up counter, employees have a sense of being unhappy. Not worth my time, especially since I can just walk across the mall and go to Nordstrom.

Went in for dress shoes, picked out 4 pair and watched the woman working behind the counter try to avoid eye contact with me.
She carefully navigated the microscopic shoe area so as to not help anyone. I approached her and she begrudgingly asked if I needed help. I asked her for sizes in the 4 shoes I had picked up, to which she replied that they didn’t have that size and dismissed me with «buy them online».
Zappos, I’ll place my order today.

Love the Impulse Beauty Dept. Lily was very helpful and wow she sure gives great make up tips.

This is my favorite store and location. Virtually 90% of my Macy’s purchases are from this location. There’s more variety and selection than the other locations in the area and the staff is so friendly.
I adore the customer service here. Not only do they always check for coupons and discounts for your purchases, they will help you save more money. For example, they advised me to open a Macy’s card account and I save a couple hundred dollars on my GRAMMY Edition Gucci watch.

Favorite Macy’s location. This location is huge, and they have the biggest and most extensive selection of merchandise. Whenever I do my research prior to coming in I always find they have what I’m looking for in stock. They have some of the friendliest and least pretentious employees. I love that it’s steps away when I park in front and do not have to walk miles upon miles to get where I need to go.

Worst macy’s ever! Restrooms are dirty. Children department was one big mess. Everywhere starbucks cups on the floor. And that on a saturday morning 10 am. En of a day I can imagine that it is a mess, but in the morning??? Sales associates are not interested in you at all… I will not come back to this macy’s!

Macy’s can be a great store and this location is located in the Fashion Island Strip mall, which is ok and of a decent size. This location was clean and organized as it could be. Nothing interesting and not much going on in the store in terms of deal and collections.

Macy’s Incentivizes their store clerks to get you to sign up for credit cards even when they know the item you want to purchase is not in stock. After spending almost an hour applying for the card I was told the item was not in stock. I instructed them to cancel my credit card application. This account stayed open and eventually harmed my credit. They were unsympathetic when I asked them to correct the error.

I got hustled by some sales guy in the home appliance section. I bought a kitchen aid mixer under the pretense that I would receive a rebate that got denied. Upon further review, the rebate was never valid, the sales guy straight lied to me. I say this because I was walking away and he pulled this rebate out at the last moment and made it seem like I was getting a great deal. I don’t know if I should be mad at him or give him a round of applause for being sleezier than a used car salesman.

On Sunday I called this Macy’s looking for the almost out-​of-​stock INC King bed shams in my pattern. I was fortunate enough to get Ryder as the sales associate who looked tenaciously for the item and finally found it. When I went Monday to pick them up, I dropped by housewares looking for a 12″ skillet with cover and the nice sales associate who offered to help was Ryder — he again searched and we went through several items before he found exactly what I wanted. What great customer service! Macy’s is lucky to have him.

My 10 year old son, my mother in law, and myself went to this Macy’s today and when we got there we decided to go to the restroom first well let me tell you that is the worst restroom that I have seen in a very, very long time, and we never expect from a Macys. There was only one stall per bathroom so only one person could go in at a time is not bad no big deal, but buckshot diarrhea on the back of the toilet and the wall now that is a problem. The poop was dry so I don’t know how long it had been since person pooped. How utterly disgusting. So my son went into the men’s room and there was pee all over the toilet seat and the sink was plugged absolutely disgusting Needless to say we will never return to that Macys. Shame on you Macy’s for having lazy employees not to be checking the restroom for your clientele.

I’m a big fan of Macy’s. I can always find what I need here and there usually a Macy’s in every mall. The prices are reasonable and quality is good. It’s one of my favorite stores.

I really like this, Macy’s in Newport Beach. You would think that it would b super too high. But no. Its very nice and we like to go here and enjoy the store and get nice well priced shirts. It is marvelous. I like Michael kor shirts from here.

Serivice here is SERIOUSLY LACKING, especially the handbags department. Tried calling to inquire about a certain purse that my mom had her sight set on and it was only available at this location. The lady I spoke to on the phone is incredibly rude and unhelpful. Was hoping that they’d price match and I’d be able to use my mom’s Macy’s card, but all I got over the phone was incredibly curt and rude responses, and of course, a big fat no on price match. Live-​chatted Nordstrom instead and they had no problem with it at all, and even offered expedited shipping since it’s a gift. Screw you Macy’s, I’m never giving you my money again.