Ross Dress for Less

I just called to check availability of an item and they told me to call back in 30 minutes when more staff come into work! That level of customer service is unacceptable!

Quite picked over and sparse on clothing items in the men’s section. Quick checkout on a Friday night.

Customer service is the worst, it would help if they speak English too. Came in stair from the beach to buy some shoe because I only had work dress shoes and they said I had to leave until I had shoes on but wouldn’t let me buy the shoes. So messed up!

The place just reeks if distrust and paranoia. A security guard dressed like a police officer greets you when you walk in the door. There are anti-​theft signs all over the store and dressing rooms. I wanted to try on shoes, but they are all tied together and security devices obstructed me from even properly trying them on. I understand taking precaution, but as a customer I immediately felt distrusted from the moment I walked in the door.

Great service and excellent selection, however I have one gripe about this specific location. I bought a hookah setup there, only the fucking thing didn’t even have a hole in it, so I had to use it as a candleholder. They really need to make sure their products work before they sell them. Smh Ross.

I’m a bargain hunter and due to it being Sunday night with holiday hours til midnight and rainy, the store was pretty empty and that’s the best time to shop! It was quiet and I could hear myself think, plus the aisles were all neat and well maintained. It wasn’t like a tornado hit the store! Everything was in order so I could easily look for things. I found a pair of pants that fit perfectly. Everything was well stocked and orderly.

I have no complaints about this Ross. I’ve been here a few times and it’s very well organized and well stocked. It’s hard to keep organized when you’re a Ross store. So many customers in and out of there mixing up the clothes and causing general disarray.
This store had me impressed. I found an awesome oversized pillow for $ 16.00, and I could swear I saw it somewhere else for $ 32.00.
When I’m back in the area, I’ll definitely stop here again.

The worst shopping experience ive ever had!!! The dressing room nazi was soooo mean! She ordered me to put my clothes on the rack, I didnt understand what she wanted because i just counted them out to her, so I went to hand them to her and she yelled at me and said «PUT THEM ON THE RACK SO I CAN COUNT THEM». So I eventually got in the fitting room, and when I came out to change up the 3 items I had to hold outside, she made me go back to the room and bring out everything so she could see and them switch and recount them!!! Then said «I dont want you to get in trouble»!!! WTF! and the selection sucked!

This Ross deserves credit. Every other Ross I’ve been to is extremely messy, this one seems to be so neat compared to others. Of course there will sometimes be a few clothes on the floor here and there but they seem to keep it organized! They have a wider selection and things are easy to find seeing as everythings put where it’s supposed to be. The cashiers are always friendly as well as other workers.

Ross deserves a few brownie points. I bought a few items the other night and when I got home one of the items was missing. I called the store and they said they did not have it at the register. I drove back over there and the manager came out (a really nice lady) and we looked through the store for an identical item. I finally found it and left. No problems with getting the missing item replaced.
I noticed a very nice selection of holiday dresses here, Ralph Lauren and other brands and some cute Betsey Johnson purses and wallets. There were also some very good perfume brands. Ross is starting to get in some nice discounted stuff for Christmas. I’d hurry before it’s all picked over.
Some people can’t handle stores like Ross and Marshalls but I enjoy hunting and finding good bargains. It’s fun… when the store is not packed full of people. Go early in the morning or later in the evening.

So I’m giving it 4 stars because this location has grumpy and zombie like sales associates, they also have a crappy shoe selection. But the clothing selection was Amazing!!! This location has lots of designers and lots of sizes! I bought a fabulous sexy black dress with embroidery that usually costs a ton. $ 22.
Definitely will return to this location for future shopping.

The other reviewer nailed it: GHETTO store. Shocking that out of all the Ross stores that the worst one is on one of the most fashionable and hip streets in this area.
The security guard that is posted at the entrance should be enough said. The screaming kids and ghetto atmosphere is confusing as this is a pricey neighborhood. There is no designer stuff here like at the other stores but more like a discount JC Penny outlet. I live near here so pop in once in a while and always leave shaking my head asking myself why I tried again.

I frequent this Ross because it’s just so close to my house. Parking can be a little tricky on the weekends and evenings because of the yoga studio. Like all Ross stores, it has a little bit of everything, from clothing, luggage, shoes, home décor, and even food.
I usually shop for home goods, shoes, or purses here. It’s kind of hit or miss… sometimes they have a great selection of designer stuff, other times it’s just meh. I’m a big foot, and their size 9 – 10 shoes are severely lacking. The jewelry section also leaves a lot to be desired. However, their home décor and bedding section is great! I always find something when I visit. I finally convinced my boyfriend to shop for jeans and shorts here awhile back and now he’s hooked too.
I knock off a start mostly because yo can’t take your cart out of the store which is super annoying when you’ve bought a ton of big home goods items! Also, the lines can be long and slow on the weekends.
I’ve been to other Ross and TJ Maxx stores and they’re just hot messes of clothes thrown all over the place… not this Ross! The store is clean, always stocked pretty well, the dressings rooms are large, and the customer service is friendly. The staff will nod and say hello to you when you walk through the store.

This is by far my favorite Ross to shop at in Orange County. As others have pointed out the level of customer service, cleanliness of the store, and the products they carry. If I have enough time, I will make the trip out to this particular location even though there are 3 other Ross stores that are closer to me. Plus they always seem to have a steady supply of Betty Boop items which makes buying gifts for a particular friend in my life very easy.

I give this place 3 stars because its a hit or miss.
I do like their purse selections and its bigger than other Ross stores Santa Ana. In my opinion of course.
But Customer Service sucks! I’ve been to this ross
For years and didn’t think a review was needed but they have recently hired new sales associates who are rude.
Like relax and get off your high horses!!! All the the other sales associates whom been There for years are still very nice and helpful.

ohhh ross, how fast u plummet in a downward spiral. I came here looking for a cheap shirt b/​c i really didn’t feel like driving to south coast again. As I walked in, i saw some racks are bare. There is not much selection here. I only came here for conveinence of the location. Since I live close by. I should’ve just drove the 10mins to scp.

How can you describe and differentiate one Ross from another? Well the difference is in the customer service and the products they carry. This Ross is clean and has nice representatives for the most part. I don’t like to rummage through disorganized shelves, but they do a really good job here.
I’ve purchased all types of things like my collection of shoes, velvet hangers, formal dresses, glassware, fine jewelry and list goes on. It’s all the goodies for your home, for yourself all rolled into an inexpensive shopping spree.
The jewelry department is definitely lacking, but still have some good finds every now and then. In the men section, the selection of boxers and sizes of shirts are always slim pickings.
I do prefer this Ross over the one near South Coast and Santa Ana. The crowd and customer service has been more gracious at this location. My experiences here have been great and consistent so far.

Ok service, ghetto location…
I parked my car on the side near a sign that warned against break-​ins… are we in Compton or OC?
The layout is not the same as the nicer ones and I couldn’t find the one thing I needed.
Not going back.

Oh no, no. I had just visited the beauty supply in this same center and decided to come in here and check it out. First time in a Ross for Less. Very limited selection but the store was organized and seemed clean although I was in for a New York minute. I am not sure why I would ever come back, it just had zero appeal for me. I am not big on digging through items to find that one possible item I may wear once. I did notice they had some work blouses that may work for some ladies and the price seemed good but this store is just a no, no for me.

Do I really need to say it? The store is so hit and miss. If you see somehting you like, snap it up. Do not expect to come back for that item you saw, it will be gone…
Continue to stop in to see if they have anything for my impulse buying tendancies…