Nordstrom

I love this Nordstrom!
I bought some shoes yesterday that I LOVED but they were a half size too big. I was on the fence about them but today I decided to bring them in for a return.
They were processing my return (I even told them they were worn) when I mentioned how much of an «instant gratification» kind of person I am. They offered for me to just keep wearing the shoes and then order the right size for store pick up, then return them when I came for the new ones.
I didn’t end up ordering the new ones but still, it was pretty sweet of them to offer that.

This past weekend a friend and I visited the NARS counter for foundation. Needless to say, the customer service girl by the name of Alexandra. O was very rude & did not listen to what our preferences were. She had a childish attitude & had the audacity to argue with me. I’d gladly drive further to South Coast & visit the NARS counter there.

Got my make up done at the MAC counter and all the girls are great help
It’s always good when you ask for products and they know their stuff.
Even got recommendations for products that were out of stock
This store is always clean

I’ve been shopping at Nordstroms for over 20 years and I love the store. I was really excited when I found out they were coming to Newport, but I just wish this location was a bit bigger. I love the convenience factor and I’ve gotten to know many of the girls at the makeup counter so it feels like home, but if you are doing major shopping, I’d still recommend going to the South Coast Plaza store for variety.

Since I’ve been a loyal Nordstrom customer for years. I thought it would only be right to write a review for the Nordstrom located in Newport Beach, CA at Fashion Island. This is probably the worst experience I’ve ever had at a Nordstrom.
I usually go to the one at The Grove which in my opinion has the best customer service for all departments.
Back to Nordstrom at Fashion Island. First I went to purchase foundation to the NARS counter. I asked the girl working if she could pull up my previous orders since I didn’t remember the color I usually buy. She told me no I can’t right away without trying. I told her all other Nordstrom’s have been able to do so. She told me we can’t. I mean I figured all Nordstrom’s have the same system. She didn’t try, quickly made me pay and when I thanked her even though she wasn’t helpful she just walked away. I mean what kind of help is that!
I then went on to purchase sunglasses. I went to pay for them and the girl working there noticed they had a security band on them. She calls the sunglasses department and they tell her to try and pull it off with her hands. She keeps pulling on the leg of the glasses as I’m watching. She gives up and says «why don’t you go upstairs and they’ll help you there» I mean every other Nordstrom I’ve been to has not actually asked me to go get something done, they’ll find someone to help you out. It’s not my job to find them. So as I’m going upstairs to find the other person that’ll help me, I noticed that while pulling on the security band, she managed to damage the glasses and partially dislocate the leg of the sunglasses. I mean how unprofessional and frustrating. It was the last pair so I ended up having to order it online. Seriously?!
All in all, this Nordstrom is awful and the people working there feel as if they are doing you a favor. They’re lazy and I would not go back or recommend anyone to visit this location. Nordstrom takes strong pride in their customer service, I feel someone needs to give all the employees at this location a little lesson in people skills.

Where do I even begin… I’m a longstanding loyal Nordstrom customer, their customer service is what keeps me coming back. This has to be the worst Nordstrom I have ever been to, and that’s saying a lot because every Nordstrom has been nothing but excellent In their customer service and attentiveness. I was walked by countless times waiting for a dressing room in the TBD section, ridiculous. Then the sales associate seemed perturbed when I went out of my way to ask her for a dressing room. After this annoying experience, I go to the hair care/​beauty section and had two women who were completely helpless. I had to do their job in finding the product I was looking for, while they tried to sell me a gift set for $ 100 more than the one product I was looking for. I felt uncomfortable and they were pushy, to the point where I wanted to walk out. Is this an Orange County thing because in LA I’ve never had this type of experience at Nordstrom. Really sad.

Had great help picking a new pair of jeans in the men’s department, and left them to be tailored (for free). They said it would be done within seven days and they’d call me. Not only did nobody call me, I went seven days later and they weren’t done. An employee said he had them do it for me right then, but I bring them home and they weren’t tailored at all. Very disappointing. Hope they do it for free and throw in something extra when I bring them back.

Love the girls in BP/​Topshop. They are so helpful and great customer service. I ask them to help me in other departments because not all employees at this particular Nordstrom are helpful and/​or friendly and can actually «style» a person. I’d rather these girls get my commission. Especially Alana … She’s the BEST!

Let me begin by saying that I think bra shopping is its own form of torture. I loathe bra shopping, so I usually wait until the pain of my old-​worn out bras gets to be worse than shopping for new ones. But I bit the bullet on Sunday, went to the bra department of this Nordstrom, and met Kristen. She measured me in my old bra (so I didn’t have to be totally nude) and told me I’d been wearing the wrong bra size. I knew it.
Kristen picked out a couple different bras to make sure they fit and we had my correct bra size before she brought in all different styles and really listened to how I was feeling in each one. «I don’t like thin bra straps.» «This one is too tight.» «I don’t like this style, but I love the softness of this one.» She listened to me each time and made me feel like my requests were totally reasonable instead of making me feel like I was a burden. Back and forth, back and forth she went, taking the bras and I didn’t like and bringing alternatives. Kristen brought me bras I liked that were basic — no crazy patterns or ridiculous lace for this girl — and did her best to make me feel comfortable. She knocked every time she came back to the dressing room, and she was very sweet. I get overwhelmed pretty easily trying to find bras on my own, so I’m glad Kristen was there to help me in a very professional manner. She acts like a manager even though I don’t think she is one. She should get promoted though!
I like the Natori bra I got, and although I haven’t washed it yet, it seems sturdy, and I think it’ll last. It was $ 68, which was about what all the bras I saw cost. I would’ve gotten a couple more bras, but the store closes at 7pm on Sundays, so I had to go. Now that Kristen has helped me figure out my size, however, I think I’m better prepared to go back to Nordstrom and get some more bras on my own.

I think it’s due for a review… As I come here quite frequently since it’s the only location that is convenient for me and I’m usually in the area; aside from South Coast Plaza.
It’s been one of the pleasant service I’ve gotten in the Orange County vicinity. All of the staffs here are always very helpful and informative. I’m pretty particular with my items. So, my questions are very detailed on exactly what I’m looking for. Given this– they never ask what I want to do, but will go above and beyond to satisfy me without waiting for my request. That shows that they are attentive to my needs and empathetic with my frustration (on failed situations from other locations). My pre-​orders at the shoes department never fails to come in sooner than the promised date too.
So, I’m writing a letter to the Manager to reward Brad and Ellison for their time, effort, and patience with me. As well as on helping me find the right size and colors from out of state locations. And also, getting it shipped sooner than I anticipate. No shortages with any of the staffs at the make-​up, apparel or shoes department either.
You guys are wonderful!

The clerks at the jewelry counter were awesome. They price matched a sale at Bloomingdales so I got 25% off Kate Spade jewelry! I didn’t go to another departments but it seems like a smaller store.

I can’t believe how disappointed I am with this location. A friend and I were there today excited to check out the sale. We have both spent quite a bit at other locations and we were ready to shop. We looked all over for what they call «plus size» which is size 14 and up. We finally asked, and were told that «they don’t carry that section here». Pardon me? Last time I will shop at this location for ANYTHING!

Holy crap, I know it’s busy at Christmas but for christ’s sake CHECK IDs and I don’t care that what I bought was only $ 14! I bought some boot spray from the shoe department Friday afternoon and the 40 something hipster wearing a ridiculous hat that helped me did not bother to check my ID after I entered the wrong pin for my debit card! He just said «do you want to process as credit?» Seriously, this is bad and if I was one of their secret shoppers this guy would be in serious trouble. How can you not check an ID during the holiday season when this is prime time for theft?! That is incredibly irresponsible and I’m wondering how many transactions have been made at this store using stolen cards. I’ve been incredibly disappointed time after time here but this is the worst.

Located in the beautiful Fashion Island mall this anchor store is always a stop while I’m in the OC. Counter ladies were helpful and I found some beauty items to beautify me. No need to go anywhere else!

I love the Nordstrom at Fashion Island! Even tho it’s smaller than South Coast Plaza, it’s more organized, cleaner, and defines luxury. It’s even better during Fashion Island events. You can’t complain about the price bc it’s a high-​end store. It’s a reasonable price for reasonable quality.

*Disclaimer: I am a HUGE fan of Nordstrom and the entire company. I typically do not write reviews for these types of business pages because it is almost a waste of time — most people who want to shop there already have their preconceived notions about it, own experiences, etc. It takes a lot for me to get upset at a retail employee’s customer service skills or upset at a large company like Nordstrom. I have lived in Orange County for the better part of my life and frequent this location very often. This has changed.
So, it’s a Wednesday evening. I arrive at the store around 5pm with the intention of buying quite a few items. With recruitment (sorority recruitment) being right around the corner, I had several outfits to buy that were very specific and I headed to Nordstrom because I know Nordstrom carries vast brands that would satisfy my needs. I go downstairs to the Top Shop/​BP area and start browsing with my friend. We are probably shopping around for a good 45 minutes and nobody has even acknowledged us at this point. I think to myself, «Well, they are probably severely understaffed today. I mean, look at all the people here» (sarcasm — there was nobody in the store). I just assumed it was because my friend and I look younger and they probably assumed we were going to walk out of the store empty-​handed. Anyways, I pick up several items. 3 dresses, 2 pairs of jeans, 4 shirts and head to the dressing room. The entrance of the dressing room in the BP section is a straight-​shot from the cashier’s desk. I look around and other women are in the dressing room, but there is not one associate in sight. So we stand there for a good two minutes as I’m staring at the cashier’s desk. There are two cashiers and then an African-​American lady who clearly was in charge of the fitting rooms at the time (she was wearing the key around her wrist and doing go-​backs. Hint: I have retail experience). So, I start approaching her and say, «May I try these on?». She looks up at me and, with an attitude, replies, «I’m busy but give me a few minutes». Oh, I’m sorry. I didn’t know that your job was to ignore customers and have them wait «a few minutes» while you do your BS side work that could be paused for 45 seconds. So, I decide to wait «a few minutes». «A few minutes» (I keep using quotation marks because it was nothing close to «a few minutes») turned into 5. I got fed up with it so my friend literally went under the door of a fitting room to open one for me. I hear an associate approaching the fitting rooms and my little goes, «Yeah we were ignored for a long time by almost everyone, but I just crawled under there to get her a room». That’s when I go out there ready to give the associate a piece of my mind, until I realize it was someone who wasn’t even on the floor when we were there. This angel’s name was Jeffrey and he apologized and asked what I needed help with. I showed him what I needed and he was more than happy to help. He left and returned with a bunch of cute pieces for me to try on. He was extremely personable and super happy to help, which was a breath of fresh air.
Let’s fast-​forward. I don’t like to explicitly state how much I spend at certain restaurants/​stores, especially not on a public forum like this, because I think whether you are spending $ 15 or $ 5000, you are a customer and every customer deserves to be treated the same. It really holds no significant meaning, but I know the employees make commission so sometimes I feel like they only pay attention to the older customers or more established-​looking customers. Anyways, I’m a few hundred dollars in at this point and I’m just getting started. I continue looking around at product and feel these eyes on me. I look up and see that it’s the same employee who refused to open a fitting room for me (for anyone from Nordstrom reading this, she was African-​American, had longer hair with a middle part, kind of frizzy). She was literally giving my little and I dirty looks. I kept this to myself and then my little turns to me and asked, «Is it just me or is she giving us dirty looks?». We totally felt uncomfortable in there so I just decided to buy the things I picked out and get the hell out of there. Even up at the register, she continued to make it hostile and uncomfortable.
Praise Jesus for Jeffrey. He was literally amazing and I probably wouldn’t have bought anything if it weren’t for him. 5 stars for Jeffrey, 0 stars for this location as a whole and –10 stars for that crazy associate. Get a grip, girl. I wish this didn’t happen because if it hadn’t, I would be back to see Jeffrey again. Nordstrom Fashion Island has lost a faithful customer.

I am a teen girl and every time I go into Nordstrom alone I cannot get anyone to help me but when I come in with my mom they have no problem helping me. I went into the shoes department and I had to ask two people just to have a question answered.
Another issue was I asked if they had black Birkenstocks and I was told no. I said that I would try brown and they had my try on the display shoe. It ended up fitting and I asked them to please get me a pair so I could buy them. They left for 10 minutes came back and said they did not have the brown and they lost the display’s pair but I could get them in black in the same size. I was so annoyed because that’s what I had originally asked.
I am so sick of being ignored at all Nordstrom locations because I am not an adult. I almost always go in there and buy something so a little more customer service would be nice.

Nordstrom is Great store and is this location is located in the Fashion Island Strip mall. This location was very clean and organized. The staff was very friendly and the store was fully stocked.

Although I love the merchandise and the employees at the cash wrap are friendly, I rarely get assistance from people on the floor to get a fitting room started, etc.
I understand that they need to sort and return items to their correct locations but when I consistently am asked «and who was helping you today» and I respond «no one» that management would do something to rectify this.
Other than this, great selection of merchandise and friendly employees. An excellent store to buy clothes for work because they are professional while contemporary.

Hello, I would like to file a complaint. I made an online order for a Mother’s Day gift. I confirmed with a customer service representative on Thursday at 12 to confirm that I will be picking it up on Saturday (today). When I went to the store, it wasn’t there. They said that online purchases are «first come first serve». I spoke with Diane, the floor manager there, I spoke with the the department manager, and I spoke with Sung, the store manager. She said the best that they could do for me was «to print out a picture and put it in a Nordstrom box» and they can order it for Monday. This has ruined Mother’s Day for me and especially for my mom who has never owned a nice purse ever.
I won’t accept «first come first serve» as an explanation. Rather, a poor excuse for human error. And the option given by Sung of putting a picture of the purse in a Nordstrom’s box and waiting until Monday for it to arrive is completely laughs and almost insulting.
I spoke with JD, supervisor at the Seattle customer service office and said that he would email Cynthia McNamee and cc myself about this concern.
I am utterly disappointed in Nordstrom’s and your Fashion Island location as they singlehandedly ruined Mother’s Day. Something needs to be done about this because it is an egregious error on your part. I would like to escalate this matter to Cynthia McGee or higher to ensure that this mistake doesn’t happen again.
I will be waiting for the email JD said he was going to send to Cynthia McGee.
Kevin
***EDIT
WOW, Connie Marie from customer service went out of her way and delivered the Mother’s Day purse to my house 50 miles away from Fashion Island ON THE EVE OF MOTHERS DAY. I guess they did have one in stock. Nonetheless Nordstrom’s Fashion Island is lucky to have Connie Marie on their team. If she isn’t taken care of at Nordstrom’s, she would be a valuable asset at any other organization. So thanks to Connie, the 1 star rating is now 4 stars. THANK YOU CONNIE! You saved my Mother’s Day.