Holiday Inn Brownsville

We stayed there for three nights. Staff and management was great and friendly can’t say enough nice things about the manager, the guy was always there and helpful. Breakfast is what you expect from Holiday Inn. Room was clean and nice. There was an elevator (I read a review that said there wasn’t there is one, I used it).I think they recently did some renovations and updates. We enjoyed our time there.

The catering and the banquet room was excellent. The team who prepared our room and the food that was prepared was perfect. Lupe is excellent.
The complaint comes in that there is:
1.) no elevator so we had to carry very large heavy bags up to the 2^nd floor to our rooms when we arrived and left.
2.) my room smelled of cigarette smoke and carpet cleaner. It was so strong I had to use my own room spray to sleep in the room.
3.) the rooms have updating, but there are some concerns. The bathtub facet was out of the wall by 3 inches. The carpet had stains and gum stains. The wallpaper in the bathroom was peeling off the wall.
4.) The air conditioning was extremely loud and ran consistently.
I think these issues could be helped, but I would be aware of this if I came back in the future.

From the moment we walked in, it was a bad experience. From the palm tree being held up because it fell over outside, to the staff to the rooms. There were no elevators so we had to make a couple trips to put all the stuff in the room as opposed to using the luggage cart. Every room smelled bad like mildew. The first room smelled like hot mildew, the second room smelled like cold mildew. The third room smelled a little less bad so we took it as it was 130 in the morning and we had already prepaid through Expedia. When we tried to take a shower, there were two silverfish bugs in the tub. I thought they were dead until I turned on the water and they started moving. How gross. We were informed upon arrival that breakfast was not included and cost $ 8.79 per person. The pool was dirty, with one of the hugest dragonflies I have ever seen dead in it, everyday we walked past it. There were several dead crickets in the entryway to the hotel, everyday in the same spot. Half the equipment in the gym didn’t work. The treadmill that did work, the tv on it kept switching channels automatically. There were signs that said there was an ice machine right ahead on the second floor. There was no ice machine on the second floor. It was only on the first floor by room 126. There was only one garbage can in the room. A tiny one in the bathroom. The staff never smiled, never once greeted us during our comings and goings over 4 nights… the sprinkler system was rusted, which didn’t make me feel very safe, so we took our belongings with us each day… just in case. The ceilings appear unfinished and have water damage. The carpets are dated and wrinkled up or fraying in places. The second day we returned, we had only small towels. And the 3^rd day, we had no towels, no coffee, the garbage hadn’t been removed, the cups hadn’t been cleaned, only the beds had been made. We tried to call down to request towels but the phone didn’t work. Each night when we returned the key cards had to be re– keyed. Each night we also had to re-​spray febreeze all over the room to even sleep in it. Not only that, but the american flag outside was frayed, and faded. As servicemembers, we fight for that flag and it is a symbol of our freedom. How terrible to see it treated like nothing when the local American Legion can assist in the proper removal and disposal of that flag and aid in the retrieval of a new one. What a shame, especially in a town on the border that symbolizes freedom to so many. HOLIDAY Inn usually has a good reputation, but we will never stay here again.

I’m not rating a stay. I don’t know what their rooms are like.
I came here for a business event. The Cancun room was large and the food and service (which I’m assuming was provided by the hotel) was great. However, the restrooms didn’t have soap. How does that even happen? It’s such a basic and essential thing to have. It definitely makes me think twice about ever staying here. But, it did seem to have a nice restaurant/​bar area – from afar. I’ve noticed everyone else’s poor reviews, and I’d probably have a more solid opinion if I actually stayed here.

I totally disagree with the other reviews. We stayed for 2 days and enjoyed our stay. The room was very clean and the breakfast buffet was great. As far as the side doors locking, they are locked at all times. My husband stepped out to get something from the truck and got locked out. This hotel is close to everything we needed to be close to. The staff is very friendly and helpful. I felt completely safe and we got back to our hotel on Saturday night about 2 am. There was an event going so the parking lot was full, but we still found a spot near the door. I highly recommend this hotel when you stay in Brownsville.

This Holiday Inn needs SERIOUS HELP… It smells musty. You can smell the moisture in the carpets in the hallway and your room. It’s also in need of updating. The furniture and interior is very old. It has a truly horrible pink paint job on the hallway walls. The East Indian owner even have a tacky looking table of overpriced «home made» jewelry in the lobby. Thank God I’m only here for 1 more day!!!

Recently stayed here while visiting family.
Staff was very friendly (4 stars to them).
Our room was a king, non-​smoking on the first floor. We opted for the first floor because there was no elevator. Our room was very damp and musty, in desperate need of a dehumidifier. Everything felt wet. No microwave, mini fridge or coffee pot in room BUT were available at the front desk FCFS.
Room service was very prompt and the breakfast was tasty. Hot when it arrived.
2 pools. The one I was tanning at had a rat and cockroaches swimming in the pool. My husband took video and photos to show the front desk. Apparently the pool guy called in sick that day, according to them.
Would not stay here again. If you are reading this, please drive down to the Holiday Inn Express on the next block… even if it is a few bucks more.

Will not stay here again! Spend a couple more bucks and stay at the holiday inn express!

Went to South Padre for a trip but decided to stay in Brownsville because all the hotels on the island were a lil pricey. Brownsville was about a 30 minute drive, to me coming from Houston, thats nothing.
Let’s start with the good:
The hotel was cheap. $ 70/​night, not shabby! The hotel was decently clean on the inside, the rooms were orderly, not too much of a musty smell. Cleaning ladies did not bother the room when the signs were up.
On to the bad:
The hotel itself looks kind of different from the other Holiday Inns I’m used to, the exterior and the décor… more of a old Spanish I guess… since it was so close to the Mexican border. There were two stories to the hotel, yet no elevator! Go figure. The hotel is in the shape of an L, and there were other doors besides the main door to get in. Security wise, I felt kind of scared at night. The other doors on the side of the building never locked. Although there is a key card access machine, it didn’t work. Anyone could of drove up and gotten inside, no problem. Next, although the hotel was overall clean, we did have dirty stained linen… well, it was cleaned but stained previously, they should of threw it away instead of reuse.
The biggest gripe was with the so called laundry facility. The reincarnation of Mr. Clean took over my subconscious and I felt like doing laundry during my trip… we went down to the front desk because the laundry facility needed a key to unlock. The room itself was located between two guest rooms, unlabeled so that took a while to find. Got in, it was dirty, but whatever… proceeded to do laundry only to find that the washing machine does not work! Waited 30 minutes for the maintenance people only for them to make us wash our laundry again and confirm that the machine was off. It had no spin in its spin cycle. At that point management should of offered to wash our laundry for us in the actual laundry facility for free. Nope. All we got was a ‘you can walk across the street to the Homestead Suite and wash it in their laundry room. Uh… NO. I refused to walk across the street in 100 deg weather with wet clothes to get them washed for the 3^rd time. At that point, whatever, 2 water cycles were good enough I guess.
No breakfast, no laundry, no security, not much of a front desk… I would pass on going back.