Sears Auto Center

My battery died on me last week called Sears they said they could check and replace it that day. When I got there they said there wasn’t enough time. Called to schedule an oil change and battery check and they don’t have appointments until next week. Won’t be trying here again

I use to get all my car batteries from Sears, 5yrs ago I went to get a new battery and was told it was partially under warranty so I would get a discount on a new one So I thought that was great 2yrs later my new gold Battery is gone called Sears To see about The warranty and was told It doesn’t have one It only applied to The old one and doesn’t carry over to a new battery I told them that wasn’t right and I wouldn’t be back They said Bye Certainly a different Sears than they use to be Will never go Back !!!

Had new breaks and rotors installed about 6 weeks ago. They seem to work fine, except for the awful colored rusting new rotors which we paid well for makes my nice newer car look like a piece of crap. Was told since they work, we need to just live with it. Unacceptable and Unbelievable!

Came in for an oil change and tire rotation. It took two hours despite their appointment system! They decided to take apart my car because they saw some lights on my dashboard. I didn’t ask them for that!!! You’re doing too much sears auto in Braintree. Just do what you’re paid to do…

I brought my dad’s Acura RDX here to get the battery looked at and potentially replaced. The auto center is located in the back of the mall, in the lower level of the parking garage. You park your car, and then go into the center to talk to the service guys. Overall service was good and as expected. I would recommend bringing non-​European and non-​luxury cars here for basic maintenance and service. My dad’s auto was 8 years old and we did not feel that it needed to go to the dealer for a battery change. The service cost was reasonable (about $ 135). Service was relatively quick as well. It was tax-​free weekend, and I brought the car in around 2:30 pm. It was ready in a couple of hours.

Bad service, worse Manager. I had a problem with my 20 month old $ 250 Sears Diehard Platinum Series Battery and took it Sears in Saugus. It has a 4 year warranty. Battery died again 2 days after the service I got at Sears in Saugus. I had the battery jumped again and brought my car to Sears Auto in Braintree because I was headed to the Cape. Again the manager said there was nothing wrong with the battery, despite the fact that it will not hold a charge more than 2 days. I offered to buy a new diehard battery to see if it worked in my car and said I would leave the old one at Sears to see if it held a charge, he refused. It is now clear to me that Sears has no intention of honoring the warranty. Beware of Sears, but particularly beware of this Sears Auto Center Manager. I will never buy another Sears product again. I should have checked the reviews. I wish Unilocal had a no stars category, this Sear Auto Center deserves it.

My boss had a coupon for Sears, so he took his 2011 Lexus there for an OIL CHANGE and to get his tires rotated. I followed in my car to bring him back to the office. They assured him they would text him when it was finished. He waited almost all day – not a word. He finally called them, and they had not been able to find the wheel lock key to rotate his tires, but had not bothered to call. He took it back the next day. Again, I followed to give him a ride. They had the car most of the day. Even after asking them multiple times, they never reset his oil light. So… for an oil change and tire rotation, they kept his car for close to 16 hours, and still couldn’t do the job properly. I told him I wasn’t driving him there again, but he promised me that was a «one and done» for Sears Auto Center. Horrible!!!

Don’t, Just Don’t.
Getting your car into the shop is the easy part. They make it fast and simple. But picking it up takes an hour, every single time, and this is after they confirmed it is all set and ready to go.
The best part is, after you pick it up – whatever they did, they did it wrong. and you have to keep dropping your car off and waiting an hour to pick it up.
How difficult is an alignment? or rotating the tires?
Sullivan tires is right across the street, go there. Or check out NBT /​Townfair for good prices on tires. Hell craigslist would be a better experience, i am sure of it!

Horrible place. I got 4 new tires in early March 2014. Had to wait for at least 5 hours for them to finish even though I got there when it opened on a Saturday morning. The next day I noticed one of the tires had a big leak. Brought it back early the next morning for them to find the leak. I was there for another 2 hours. They found no leak and put air back in it. Two more days of air pressure leaving the tire and then the other front tire is losing pressure but not as fast. I brought it back and asked to speak to the manager. He was helpful on making they remove the tires off of the wheels. I believe I spent another 3 hours on this one. They tell me that the tire losing air quick had the bead ripped. The other one had bubbles inside the tire they said. Yes they replaced the two tires but how does a tire place not know how to put tires on. WTF! I really wish I spent a few dollars more and went some place else. That’s what I get for being cheap. I took out the Sears insurance on the tires after that because I couldn’t trust them. Now dealing with them again a year later because I need a tire replaced. Not their fault it needs to be replaced. I called two days ago for them to order me a new tire and they said it would be here in less than 24 hours. I called the next day to ask was it in. They said they had no record of me ordering the tire. Unreal! My fault for not getting the person’s name. I asked them again to order the tire and also stopped by after work to make sure they ordered it. I called today to see if the tire was in. They tell me it just came in. I said I would be in by 5pm at the latest and they told me they could get it done. I got here at 4pm and waited to be helped at the desk for 25 minutes because only one guy was working the desk and was helping one customer during this time. I asked him how long will it take to get it done. He said 2 hours which in their language means 4 hours. It is now 5:15 and hoping it only takes 2 hours. Pray for me. Haha. I am nervous about them ripping the bead again and having to come back here and deal with them. I should have just paid $ 200 for a replacement tire at another place so I don’t have to deal with this. Who wants to get a drink after this hell.

Beware of this place! I received a quote one Sunday afternoon to change all four of my tires & the gentlemen told me to come in the next day to get them done. First off the quote was fair in my opinion. The next day I come in and this guy with a beard tacks in another $ 150 on the quote! They have one terrible business practice. That is the last time I go to that shameful business.

Made an appointment for 12 noon and arrived at 11:45. Nobody was here when I arrived and only 1 vehicle was in the bays. My appt was for a tire rotation and oil change. It has been nearly 2 hours and my service is STILL not done! Don’t waste your time coming here.

I’d give this shithole a zero if I could.
Same story as the rest of the reviews, was told 2.5 hour for a new battery install and 5 hours later our car was next. Oh the hell it won’t! The workers could care less they are inconveniencing people. Another guy waiting with us said he dropped his car off at 11am and now it’s 7pm and it was still not done. No wonder they are closing with business practices like this.

I went in today for an oil change.
Time that it takes someone to do an oil change: 7 minutes.
Estimated wait time: 1.5 hours.
Actual wait time: 4 hours.
I was okay with the estimated wait time because I wanted to do some shopping anyway. However, after over three hours of shopping/​eating, I came back to find that they hadn’t even started working on my car. It took about 10 minutes thereafter, because as I said it only takes 7 minutes to do an oil change. There was also another woman there who apparently dropped her car off for an oil change an hour before I did, and our cars were ready at about the same time (meaning her wait time was 5 hours).
I also overheard a customer trying to buy two tires, and the salespeople bickering about whether people are allowed to buy only two tires or whether they have to get a set of four. Seems like they just really don’t have their shit together at this place.
This isn’t really related to the Auto Center, but while I’m here I might as well add that I also take offense to the fact that it’s October, and yet I was forced to wait for my car right next to the $ 600 fake Christmas trees. I mean really. $ 600 for fake Christmas trees in October. So much is wrong with that.
On the bright side, one of the sales associates decided to make the oil change free for me and the other woman because our wait times were so long and our cars literally just sat there unworked on until we came back for them. I’m still only giving one star though, because now that I’ve actually read these other Unilocal reviews I’m terrified that they forgot to put in new oil, or left the cap off, or some other unprofessional basic nonsense. I’ll be checking on that first thing in the morning.

Terrible experience-​all the other 1 star votes are accurate…5 stars must be paid employees leaving reviews.
Here’s a tip: pay employees reasonable wages=better employees=better service=more
Business
Crappy paid employees=poor service=less business
Simple model but prob explains why we’ll see Sears going out of business

I had an oil change done in February. My car started making an awful noise in June (after about 2,000 miles). I brought it into the Ford dealership only to discover there was almost NO OIL left in the car. This seriously damaged the engine! Two different service stations believe the oil was drained in February, but no new oil was added. I filed a claim with Sears, and they told me they were not responsible because I had driven the car off of their property. I’m sorry… I didn’t know I was supposed to check my oil level after an oil change before leaving the garage! This oil change has now cost me almost $ 7,000 since I had to replace the engine. Anyone know of a good attorney?!

I went in for a tire rotation and only 2 of the 4 tires were rotated. I marked my tires beforehand because I had a feeling the same thing happened last time I came here, and I was right. I didn’t even bother going back in because the service was so slow. I didn’t feel like waiting another 40 minutes to be helped. Terrible experience.

I came in for an oil change. Afterwards, my bf noticed oil stains on my driveway; he mentioned a possible oil leakage. Being a female, I didnt think much of it, and drove the car for a few more days to work until having him take a look under the hood. The service guy NEVER closed the cap to the oil thing, and oil splashed and spilled everywhere under the hood! My car almost dried out of oil! That could be very dangerous, engine could’ve burned! I can’t believe they couldn’t even do a simple job like an oil change right! I will never bring my car back for any kind of service again! Horrible service. Careless techs.

I wanted to buy 4 new tires. On his computer, Auto guy pulls up all tires that fit my car with prices. I view the very high prices and ask him about the cheapest set because I had never heard of the manufacturer. He had no information either about the cheapie tire maker so I chose the second cheapest-​a company I was familiar with.
In a rush to GRAB my $$$$, he rings it up and invoice says Xy-​2456 or something under description. I spend way too much time waiting. Told car ready. I left.
Got home. Realized the no-​name cheap a$$ tires were on my car! The ones I specifically said I didn’t want!!! Called Sears.
«Oh. Bring it back in,» the kid mutters.
I go back. Desired tires put on. Kid says I should have known from the cryptic description which tire set I was buying.
Pass the buck-​Sears teaches these kids young!!!
Total time wasted at Sears Auto: 7 or so hours in total.

I had a wicked annoying/​bad experience.
These guys are too busy trying to upsell instead of doing the job right. I can understand their corp office trying to get every dollar they can but this is crazy.
Radio advertised 20 bucks for a tire rotation and oil change combo. The tech confirmed it. Shortly after this other guy took over. He instantly threw it to default pricing. I was annoyed but my car was screaming for an oil change 20k miles ago.
He opened my hood and immediately tried to upsell me on power steering fluid which didnt need any, very easy thing to fill. Anyway, they told me come back in an hour.
I wandered the mall for an hour or 2 then came back. Waited for the tech, he said they had an issue with a bolt on my tire and that if they rotated the other 2 tires it would snap.
He tried to upsell me on discs. I did need tires because metal was showing, but discs and rotors? No i just had those replaced recently. I was like «???» He wanted to get about $ 275 out of me not including tires. I said no thanks. I tried to speak with him to see if i could get a refund for the unrotated tires. He busied himself with other customers and forgot i existed. Bad service/​lying.
I went to Sullivan Tire the next day right across the street and they had absolutely no issues with the same bolt. They replaced it anyway just because I asked at no extra charge. No need to get discs or anything done. They replaced 2 of the tires and replaced the bolt for $ 175.
The service would be better if they didn’t listen to their corporate office trying to get them to blatantly rip off customers and just stuck to what people NEED.

My car’s battery died twice in one week so I figured it was time to get a battery. We went to Sears.
The service is ok. I have never had a problem with their work but the wait time is always wrong.
Today, I was told an hour and a half, three hours later it still was not done. When I got my tires done, a 2 hour wait turned into 6 hours.
So after roaming around the South Shore Plaza for two hours, I went back to find it not done yet so I roamed around the appliance area of Sears for an hour. I am sorry to have worked up the sales people in the appliance area, I was just looking.
When you go, just make sure you double the time they say.