Firestone Complete Auto Care

«Management» just responded to my review with the exact same line they use to everyone. If you’ve had service at Firestone not only do they have your personal email on file but also your phone number. The only reason they respond publicly on Unilocal is to make it look like they actually care. This makes me want to go from 1 star to 0!!!

Awesome service, I was amazed by the professionalism of this service facility, everyone seemed to be in good spirit and trustworthy. They were nice enough to fit me in for an oil change and tire rotation when they were obviously extremely busy, i had a long drive to New York prior to the service. I appreciate they fitting me in still «don’t worry about it, ill do it my self» is what the store manager said to me before he did my oil change himself. They clearly care about your business and I’m thankful for that, i highly recommend them if you are around the area.

Jose, Jonnie, Calvin. These are the names of the young gentlemen that took care of my fiancé and I Tuesday morning. We had a bad flat tire and despite our lack of car knowledge, we refused to pay to change a basic tire, that’s something anyone should know how to do… It was harder than expected however. Eventually we slowly drove to Firestone where I asked the boss of the establishment if I could borrow a Lug wrench (as we didnt want someone to do the work for us and just needed at least better tools) he gave me excuses regarding liability and so my fiancé and I were left in their parking lot pondering what to do when *Cue Super hero music* two mechnaics (José & Jonnie) exit out of the shop and kindly ask what the problem is. Eventually all three of the mechanics were hands on helping us while still letting us get familiar with how to avoid and handle this situation should the problem arise again. They didn’t ask for a penny and their hospitality, professionalism and social representation left us in awe. Hell yes to kind people like these! :) –Told ya I was gonna write it, Calvin. Keep up the good work guys! (:

I have brought my truck to this Firestone location twice now, and each time have been blown away by one of their service advisors, Andre. He has gone to bat for me with my warranty company to get repairs paid for my them so I didn’t have to pay out of pocket, he’s made solid recommendations on needed repairs, and has advised me against others. At this point, I trust him enough to bring the car in and ask him to just do whatever needs to be done to it. He communicated regularly throughout the repair process, and again a few days after it’s done. Can’t say enough good things about him.
One negative piece of feedback I have is that I bought a new battery only to find out it was never put in. When I went to look for the new battery, I realized they had left the old one in. I brought it to the manager’s attention who was working, and they rectified it right away.

Brought my car here and i am very pleased with the service. My car came out better then it went in. The store manager Andre took great care of me and i will be brining my car there from now on

I have brought my car here multiple times to have work done. Everything from new tires, new brakes and oil change. This place is very professional and will get the job done.

Been going here for a number of years. I’ve always had a good experience. Good communication, good work.

makes sense this place only has 2.5 stars. nice people but too bad I just dropped over $ 5,000 on a new engine due to negligence with an oil change. will never go here again.

Bought 4 new tires and shortly after I left my tire pressure light came on. I called and was told it was normal because the air in the garage was warmer than the air outside. The next day the tire is almost flat I brought it back and was told there was told there was nothing wrong and that they put more air in it and sent me on my way. The next day the tire is close to flat again. I bring it in for a 3^rd time and was told it was weighted incorrectly. While I was waiting I noticed their mission statement done right the first time.
If only this was my first bad experience with Firestone. After this visit I will not be doing business with Firestone.

This place is the worst!!! They charged me $ 1,400 to replace my catalyst and O2 sensors which is about $ 300 more than the usual Firestone I go to and about $ 800 more than what my reliable mechanic would charge.
Long story short, they claimed they did the work but it was never fixed properly. My inspection failed 3 times with the same problems with the CAT/​O2 sensors. I had to bring the car in 3 times for the same work they they claimed to «fix» every time. They blamed the problem on the part manufacturers without accepting any type of responsibility.
They finally fixed it the 3^rd time by using parts that weren’t cheap. Extremely unreliable and the workers at the front desk have no remorse for their poor work quality. Avoid at all costs!!!

Got Good Tire deal on Bridgeston Turanza. But tire rotation still not done well, my car shaky during drive, I went and asked to fix it, they tried but still not fixed.
If you plan tire change or any like oil change you have to wait lots… go this place if you free couple of hours (for tire rotation 2hours minimum required, to change tire 3hours).
Update: went back for balance tire on March 9^th 2014, but they messed up, never ever go there in my life for tire change, rotation or balance etc. waste of money at this place for regarding tire maintenance.
— Himanshu

These dam review sites have to start setting up Negative Ratings for us to submit because some businesses do not deserve not even a star. And this is one of them.
Take this and remember it, DO NOT BE FOOLED BY THESE GUYS AND THEIR CHARM. It must be a cover up to make up for their lack of skills and failures to properly fixed and repair what is needed on customers vehicles. As some on here have mentioned on the manager and price gouging, Tim is a snake and notoriously overcharges you on unnecessary repairs that other places will even tell you was not needed or charges you less. I can’t for the life of me understand how this place and many other Firestone repair shop can stay open for business with this much complaint from customers. The one in Quincy is another and the Snake Pit Cobra Serpent Vermin suspect is this manager name Chris. RUN AWAY if you ever come across this guy, this must be part of their training, lie to customers to get repairs done and over charge them.
Thoroughly look at your repair receipts because they will charge you twice for the same parts. Caught them doing it to me and the Frauds vehemently denied it but tried to mask it by giving me an extra worthless, irrelevant service. I Hate Firestone and if there is one business I wish i could ever see with an «OUT OF BUSINESS» sign on their front window, it would be them. Continue to report them to the business bureau and lets put these corrupt crooks out of business. They must really hire these guys from prisons as former Convicts on work release, i’ve never experienced anything like it.

Great store, they are very reasonable with all the tire repairs. Went to the location in west Roxbury they charged twice much.

Update… so I went to a new mechanic and he only charged me $ 175 for job Firestone in Braintree wanted to charge me $ 1400. Thanks Tim for losing a loyal customer! jerk.

Ive gotten auto work done many times at Firestone and have always been satisfied. They tell you what should be done, what will need to be done shortly and what is working well and then let you make the decisions no pressure.
They do a good job at checking everything when they do an oil change as well. They also have a special oil change price in the mornings (i think its just over $ 10 for an oil change 8am-​10am… $ 15 for my truck). Which is a lot better than the Jiffy Lube, Lube Tech etc prices. The best way to do it is make an apt ahead of time so that your not waiting a crazy amount of time.

I don’t know if they have changed but wow. When they first opened this shop they had this old guy running it and he did a excellent job. Well they got a new manager. The work they did on my car had to be fixed elsewhere. They charged a high price and did shoddy work. When I talked to them about what has been done they spoke down to me and insinuated that I was a idiot for questioning them. Most people in Braintree know about them and won’t go there.

Service:
Attentive, Personal and Diligent
The guys here are down to earth, easy to get along with and diligent. Diligent is a word that I rarely get to use when describing customer service because it’s rare that someone is willing to genuinely anticipate your needs and follow through on it. These guys do just that.
I was in town on business with an Enterprise Rental Car that blew a tire. I called Enterprise’s roadside assistance and was instructed to bring the car into any Firestone location, show them my rental agreement and they’ll take care of the rest.
That’s pretty much exactly how it worked out. I walked in said I had a flat tire, showed them the agreement and I had to say no more. They saw, they knew and they acted. Diligence.
They made a few calls, filled out the paper work, I sat down and they got to it. A little while later I signed a few repair orders, got in the car and drove home.
Very happy with these guys!