Sullivan Tire & Auto Service

People at this location are very friendly and the work they do is great, they just lack attention to detail. That’s why they get 3 stars.
I will never do business here again. I had battery problems and the guy was so nice didn’t have to put any new parts in and didn’t charge me so I got new brakes (I needed new ones and I thought they deserved the business for the kindness they showed) around a month later got an oil change somewhere else just to find out my car has severe rot in the frame so bad that’s it’s not even safe to drive and Sullivan’s didn’t see it while doing my brakes right next to it while the car was lifted (over head, I saw it lifted that high myself). Obviously I wouldn’t have bought new brakes ($ 330) if I had known wasn’t safe to drive.
Seeing as My car was in cohasset when I found out about the rot, and I wasn’t willing to drive my unsafe car back out to braintree, Sullivan offered to pay for a tow to their Norwell location to see for themselves that the car wasn’t safe to drive and shouldn’t have put new brakes in. Then they for whatever reason towed it to their braintree location, without telling me (I had to call Norwell days later to find out it was there). They confirmed «yes the car is unsafe and we will refund half your money.» That was perfect by me but then they were like «so when can you get this car?»
I thought it was odd that it was now my responsibility to bring my car back to me when they were the ones that towed it to that location but I just wanted to get it done and over with. I called AAA and it was gunna cost me around 50 dollars to tow it back to cohasset (if the car stayed in norwell it would have been half so my $ 167 refund was now $ 117 but whatever just wanted it done and over).
AAA was going to show up when Sullivan’s was closed so a very nice gentleman that works for Sullivan’s offered to drive it across the street to the garage (AAA won’t pick up from a shop that’s closed without a bunch of paperwork blah blah blah)
First tow truck shows up after an hour and cannot take my car because of the frame damage so now I have to wait for a flatbed (not sullivans fault, but this whole thing could have been prevented). 2 and a half hours of waiting (not including driving to braintree from cohasset and back) the flatbed needs to put the car in neutral. No keys to be found (checked center console, cup holders, glove compartment nowhere) and Sullivan’s was closed. I assumed the guy just brought them back without thinking. So that was a complete waste of time. I called Sullivan’s the next day asking where my keys are the guy goes «oh the keys are under the mat» I’m like…“how am I supposed to know the keys were under the mat??? Don’t you think you should have told me they were under the mat? Whatever” click. Nothing I want from them. Don’t have to go there anymore.
So now I have to take more time off of work to sit around and wait for a tow that I really shouldn’t be responsible for.
Shame on you Sullivan’s I will NEVER do business with you (which is too bad because your employees are so nice and I feel bad writing this but you deserve to hear it). You waste my time and lack attention to detail. I hope others have more luck than myself.

Excellent customer service. Came in with a service light on in my car. They helped me right away and topped off my coolant. They were fast, kind and very helpful!

Had a bad experience getting new tires at Ford in Braintree followed by a series of bad luck (pot holes) Not only was the staff more professional and friendly, they did not try to up sell me on any product. They were able to quickly order me new tires and have them mounted on my vehicle. Not all chain stores are equivalent. Highly recommend a little extra of a drive for quality service.

Stay away from stoughton. Last year got my tires there and after several alignments and rotations they could not correct the severe pull. According to them it was determined I had faulty tires (they only needed to be properly rotated with as they were put on wrong side of van. I asked for a free oil change for the unconvince and many return trips to the shop and the store manager, I think it was George, yelled at me and basically said it is not his problem and walked off saying absolutely not. I am the consumer and he is the sales person, shop manager responsible my vehicle is in proper safe driving operation. He failed. Big time. Most unenjoyable experience. I wont go back there and only deal with them at another location because I got the lifetime rotation. What a bad learning experience. Can only spread by word of mouth. Wish I posted this more timely

I always say judge a company when something goes wrong… then you truly understand their business ethic. I had a minor problem and posted a negative comment. Randy and Matt at Sullivan Tire were immediately on the phone and went the extra mile to make things perfectly right. This is an excellent organization and kudos to Randy and Matt who exhibited exceptional customer service and I want to thank them for all their efforts. They are my new go-​to place for service. Highly recommended!

Matt, Steve & Randy have been helping me out since I moved to the area. They are knowledgeable, reliable, and attentive. I have an older SUV and these guys have been keeping her in good health for me. Sullivan Tire is not cheep (nor is any place to get your car fixed) however they are always willing to work with me as I have to keep my budget in mind. I usually leave my car there in the morning and it has always be ready by 5PM when I walk over to pick her up.

Just had 2 tires put on my car just before all this snow started and the guys at Sullivan provided exceptional customer service. Although the tires for my car were ordered the day before, they didn’t arrive on the truck so they sent someone down there, kept me informed the whole time and gave me a discount on the alignment for my troubles. It was definitely an inconvenience to have it take much longer than expected but they could not have handled the situation any better to keep me a happy customer.

Not thrilled with service. I arrived at 1:50pm for my 2pm appointment. Only one person in waiting room. I came back 45 mins later and my car hadnt moved. The rep, Ryan, lied through his teeth and said a tech had driven my car to test it for one of the concerns I had. The car had not budged. This guy is a con artist. Only interested in his agenda, upsell. Doesnt give 2 sh*ts about what you tell him or what you need. Line, after line of complete bs to tell you a lie to drive his agenda. Long story short, i spent 3 long hours there and he lied about my car ‘s status completely. Do not trust this snake oil shister. Total bs. Upsell is all thats on his mind. He doesnt want to honestly resolve your issues. He believes a sucker is born every minute and that said sucker is you. Avoid at all costs.

UPDATE: I’ve been meaning to update this review… When I left the shop, my rims were coated with some sort of lubricant for the machine to take off and put on the new tires. Not a big deal, my car was due for a wash. After coming out of Herbie’s (which is a touchless wash with none of the tracks that you have to align your tires into), I noticed that there are several scratches on my chrome rims that were not present prior to my visit to Sullivan’s. The scratches aren’t extremely visible nor is there a lot, but it is damage nonetheless so I would advise you to inspect closely following a tire change.

Very happy with my experience here. I set up my appointment online using online chat and got a quote after price matching tires to another site. Went in on a Saturday and tires were done within an hour, while I cruised the mall, and the price was exactly what I was quoted for. Very happy with the employees, both in the store and online. Will definitely use Sullivan Tires again.

UPDATE: Although I had an unfortunate experience (detailed below) the manager and the usual crew were not on duty that day. The manager (Matt Kline) has since told me that he spoke to the individuals that were working on Sunday. If this were any other Sullivan Tire, I’d probably give up on them entirely. This is still the best Sullivan Tire I’ve been to (and I’ve been to quite a few). I hope Mr. Sullivan knows what a great employee and business person Matt is. I’m revising the star rating from my original review. I’ll have to go back a few times before I fully upgrade the rating, but for know I’ll give them a «good» rating.
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Today’s experience at the Sullivan Tire in Braintree (next to South Shore Plaza) was extremely upsetting. They have walk in service on Sundays. In the past, I’ve called to make an appointment and they’ve always been like «no need for an appointment, come right in just get here before 3pm.» Today I drove in at 2pm. I was actually turned away, «Sorry, we can’t give you an oil change today» and that was it. Period. I also noticed that not only was Matt (who has always given exceptional service) not there, but I did not recognize any of the employees. I’m sure this, along with the lack of customer service, is no coincidence.
I then called the corporate office to complain (from the parking lot) and spoke with «Katie». She tried to be helpful, said she would contact the Braintree location and call me back. In the end, they had four cars that needed oil changes and they weren’t going to accommodate me. Katie offered a free oil change for the next day. I’m not looking for a free oil change tomorrow. I want to pay for the oil change TODAY. What kind of business makes its customers bend to what is convenient for them? Apparently, Sullivan Tire.
Up until today, this was one of the best Sullivan Tire’s I’ve been to. I actually wrote off Sullivan Tire for several years after a horrible experience at the Brockton location. I’ve been going to them for over a year, maybe two. I’ve had work done, in addition to oil changes, and four all new tires this past year. I am VERY upset with today’s lack of customer concern. If it weren’t for the past experiences, I would give them ONE STAR.

This location does a great job and is the best of the Sullivan locations I’ve been to. It doesn’t seem like in the car business you benefit from the consistency of a «chain» like in other businesses so location can make a big difference. Sullivan is generally better and more consistent than the other chains but this one stands out. Although sometimes a little aloof, the workers are professional, honest, efficient, and non-​creepy. Most importantly they are not pushy and don’t try the up sell or scare tactics. They may recommend you need something appropriate but also leave it alone if you say you want to postpone it. Sullivan is never going to be the cheapest but they don’t take advantage of you either in any way. They also are clean and open on weekends including Sundays. This location can’t be beat for waiting as well as your waiting room is the South Shore Plaza («Braintree Mall») a short walk across the parking lot! Makes waiting for your car very convenient if you have shopping to do. They also provide a shuttle to your home, work, or T. It is fast, free with repairs, and easy to use. I actually tend to like independent specialized shops but this shop is good enough that I give them some of my business. I understand that many people don’t want to think about their car any more than it starts and moves when they turn the key and that when they get repairs they are not being ripped –off. If this is you, Sullivan is especially great.

Had a bad blowout on 93 south. After AAA put on temporary tire, the Sullivan manager and asst. understood the pressure I was under to get my new tire and get back on the RI while traveling from Vermont to RI.
Helpful, considerate, and the place to go for a tire!

Went in today at 3:00 on a Saturday. I was greeted and helped by a friendly and knowledgeable serviceman. He answered all my questions and was patient. He estimated it would take 60 — 90 minutes and that was when the car was completed. The waiting room had a big screen tv for me to watch the Red Sox. The serviceman explained to me my options and provided me the paperwork required to receive my rebate. The manager came over and said hello for a few minutes while I waited. With this review based on Customer Service and work done only, I am a fan of ST&AS and would go back again for Tires.

My partner took our camper — an old piece of 80’s history — in to get the tires looked at because it was riding a bit rough and these guys not only fixed the tires up but were quick and extremely nice — Love this chain! Sullivan’s is no joke & they’re completely professional.

I was half tempted not to write a review because I don’t want them too busy. But, they are great. We used to take our cars to our dealer, but found Sullivan to be much less expensive and good at what they do. They are always very professional and fair with their quotes.

Went for a nice long walk yesterday, and upon my return I happened to notice that my back right tire was very flat. I called AAA, they put the donut on and said that nothing was wrong with my tire– that the valve needed replacement.
So, this morning i drive on over to Sullivan. The guy was friendly, told me it would be done within the hour. Less than ½ hour and $ 25 later, my tire was all fixed and ready to go. No complaints here!