Sears

Absolutely revolting service on the phone. Their call center in the Philippines is an insult to every person who ever bought anything from this sinking ship.
I brought a lawnmower in for repair, no one called me to tell me whats going on. I called them after a week and that’s when the frenzy of speaking to people who really do not care started. How can they care when they are a world away!!! They couldn’t locate my record, failed at providing me with info and when i got frustrated after speaking to over 4 people, they started playing games with me! Transferring me to the IVR, mocking me by using an echo app, changing their names. Disgusting service.
DO NOT EVER BUY ANYTHING THAT COSTS OVER $ 100 AT SEARS, OR ANYTHING THAT MAY NEED FUTURE SERVICE.

Part of the Sears /​Kmart failing empire, going the way of Woolworth’s, adiós.

This is a review of Sears home delivery. We ordered a washer and dryer to be delivered Labor Day weekend. And I won’t waste my time going into detail about how bad the online ordering system is, with notifications that the order didn’t go through and was cancelled, then oh wait the order did go through, and never receiving email confirmation of delivery date. But the delivery system they have is awful. They’re not Sears, they just use local deliverers whose one goal is to get the merchandise off the truck as quickly as possible and get to their next assignment. So all they did was plug in the dryer, and told us they couldn’t install the washer because we had rusty faucets. They had not knowledge or experience of what to do, so we had to call a plumber (who said he’s so tired of how often Sears deliveries have this happen, where they have inexperienced people installing appliances.) The delivery guy said the tubing we bought for the vent was too short. Did he have a longer piece? No of course because he wasn’t Sears! And has Sears called in the past week to ask how the delivery experience was? Nope, they go their money. Well they won’t get our money again.

HORRIBLE OVER THE PHONE CUSTOMER SERVICE!!! GOOD THING: KEN AND KAREN FROM SEARS STORE BRAINTREE ARE GREAT SERVICE ASSOCIATES. ken helped me find everything I need even extra pipes and hoses so I was all set to use my washer and dryer. Karen looked in the stock room helped me over the phone for 45 mins. If it wasn’t for these 2 associates I would have gotten a full refund on 1500 $ worth of merchandise. NOW for the BAD: I purchased a washer and dryer and paid for a non refundable delivery charge. The truck they used was huge, obviously there’s snow on the ground besides main streets, there’s no parking. Anyway. After not delivering my merchandise. A sale associate calls me telling me to reschedule… is the snow going away??? Nope more snow is coming. She said she would request a smaller truck. Only for a warehouse associate to call back and say none were avaialable.
I called agaian the next day to sears delivery department and they transferred me so many times until one lady transferred me to a closed department because she didn’t have the answer to my questions. That was rude. After taking customer service survey a young lady named KEISHA then another young lady namedJennifer gets in touch with me thru email telling me to call the delivery department to help. and I am need to be directed to the right people to talk to. Forwards a number to delivery department. Huh??? I was just on the phone with them yesterday and they couldn’t help me (said this in email). Now it’s been 3 days after delivery. No washer and dryer. Everytime I called they told me they couldn’t help me and didn’t know what was in warehouses. And I couldn’t cage from delivery to in store pick
HELP!!!
AT THE END ME AND MY BOYFREIND HAD TO GO IN STORE DO AM EXCHANGE FOR A LOWER GRADE DRYER. BECAUSE THAT’S ALL THEY HAD IN STORE THAT’S I COULD TAKE HOME. RENT A UHAUL. PAID FOR MILEAGE AND GAS. AND LOST 70.00 FOR DELIVERY!!! HORIIBLE EXPERIENCE I WILL NEVER ORDER BIG APPLIANCESS FROM SEARS. ONCE THEY HAVE THERE MONEY. THEY COULD CA RELEASED ABOUT YOU. CUSTOMER SERVICE, DELIVERY DEPARTMENT ARE RUDE and shown no compassion what so ever.

It’s okay, I seen hogar pants and dockers pants khaki and other brands. Compare to kohls in Avon I must say this Sears is costly for me.
Hogar pants on Black Friday from kohl I got just $ 19.99 and Sears on sale $ 34 and some on $ 31, $ 29 $ 23 those all pants nearly half price on Black Friday deal at Kohls in Avon.

#SearsBraintree by far has the worst customer service. As I’m writing this, I’ve been on hold for the past 20mins. The past 5 weeks were horrendous, atrocious, and unacceptable in terms of customer service. I spoke with the manager Chris and he still hasn’t completed my service. I’m on the verge of canceling all my orders from them. I can’t believe they outsource everything. And they refused to connect me with corporate. My advice to everyone, please save the headache of purchasing anything from them.

I attempted to purchase a phone from them. It said on 5 in stock on their website, and I verified it via phone before I got to the store. Anyways, After arriving at store, they tell me that they can’t locate the product in the store and that it would have to be specially ordered. Well, 3 days later, I received a phone, but it was the wrong one (different model number). I was very upset so I called Sears online center and they told me that they double checked the stock at this Braintree store, showing 5 available. I called the store before I left to confirm and the salesman tells me that they have NONE in stock. I called back 3 times specifically requesting to speak to the manager, but was put on hold endlessly. I tried 3 different times to reach him/​her, then gave up. What kind of store/​assistant manger won’t pick up the phone? As a result, I am returning the phone for a refund, and decided to buy it at BESt BUy. I will never buy anything from this store again. I might even cancel my Sears store credit card.

I waited all day for these folks to come service my Whirlpool dryer. No one ever called or showed up.
No more Sears appliances, EVER!!!
I called the Sears Repair Service and all I got was NOTHING all day long. And worse, there is no way to find the exact store that sent this repair job to nowhere.
What’s more, they pitched me from clerk to clerk, promising me that I would get a refund on my service warranty. Now, I’m told I have to call back tomorrow after all that because ‘the service call is still open.” Doesn’t this drive you crazy?
No more Sears of any kind.

Customer service is AWFUL. I bought a $ 1,000 clothes washer for $ 600. But then had to fork over $ 400 for a 5 yr warranty. 1) Saleswoman knew I had a $ 100 off coupon (from a Sears repairman visit) but was so quick to ring up the sale on her register she never asked me for it. I had to go back later to sort it out.
2) saleswoman told me how great the Sears maintenance/​repair guys were and also said they were Sears employees when I asked. I have had those guys out twice. First, the installers, were contractors and they were rushing so fast they didnt even run a full cycle. Pushed buttons, «Look it works. «. These JOKERS actually attached the hot/​cold hoses BACKWARDS!!! Second guy out was from A & E, which he said was Sears’ company. Huh???
3) this store knowingly sells washers with too short drain hoses. I then had to call Sears Parts myself to pay $ 70 for a drain hose only a foot or so longer than the attached one. Sears Parts is so incompetent they actually then sent me the wrong hose (for the wrong washer).
If I need major appliances again I will go somewhere else. Sears used to be the gold standard for this stuff, but obviously that’s not the case anymore!

Early yesterday morning I put some laundry in the washing machine, it filled up with water and then… nothing. Uh oh. Hub called to the scene and assessment was made that the washer had finally died. I wasn’t particularly sad as we have had this washer and dryer combo for a looong time. It came with us from our Beacon Hill condo where we lived many moons ago prior to buying this house.
Shopping isn’t what I had planned for this gorgeous Sunday but I have been wanting a new washer and dryer for some time and I’ve been waiting for one or the other of them to finally bite the dust.
I’m a laundry nerd; I actually enjoy doing laundry so the hunt for new appliances had a certain appeal.
Thankfully, I have one of those husbands who loves to research things, has had a subscription to Consumer Reports for as long as I’ve known him and is incredibly mechanically and engineeringly inclined… so, in anticipation of this washer’s demise, he had already done some homework. Last night he was up late checking to see which stores would have the best price on what we were looking for and it was Sears.
Anyone who knows me, knows how much I HATE malls, however off to the Braintree mall and the Sears therein we went.
I would have given this review 5 stars but sadly the moment we looked interested in the machines, we were approached by Ernie. He was an amiable enough chap but within a minute hub and I both realized he had no idea what he was talking about.
When we know more about the washers and dryers than the salesperson, that’s not a good sign. Hub was well prepared but Ernie was clueless.
We are not people who ever want to hurt anyone’s feelings and always go out of our way to be kind. Hub was willing to stick it out but being the more hot-​headed gal that I am and knowing we were about to spend $ 2,000 plus, I went off in search of reinforcement while my husband chatted with Ernie.
What I found out was that poor Ernie had just been moved over from vacuums where he had reigned supreme for years. I was told this Sears at least, no longer has a policy whereby new employees shadow older employees to «learn the ropes». This means poor Ernie was thrown into a new appliance situation for which he was meant to be an understudy but was suddenly expected to be the star.
We were rescued by Nancy who has been in washers and dryers for 25 years, if you can imagine that. We think it all went down with the least amount of embarrassment for Ernie although sadly these folks are on commission so he did lose out on that account.
We ended up getting a Samsung energy efficient washer and dryer that includes such spectacular options as steam cleaning and refreshing, a «hand» washing option and all kinds of other cool features.
It uses considerably less than half the amount of water that our old washer did. And according to Nancy, using High Efficiency detergent (I have to now look for that label on the detergent I buy) means that we will use approximately 2 tablespoons per load.
The set gets delivered on Tuesday and laundry times will be even better than ever for me.
Meanwhile, I wish Ernie the best… I know he’ll learn the differences amongst the Bosch, the Samsung, the LG and all the rest in due time. In the meanwhile, thank you Nancy for saving the day.

This time not so lucky.
It was tough getting someone to ask if an air cond. was in stock.
It’s like Sears is broken into different stores. We kept being told to ask someone in appliances. The appliance sales person was anxious trying to sell a large appliance to someone else. We did not want to bug her. We were getting «i’m fucking busy» vibes from her.
When her sale seemed to have failed we asked her for help with our lowly questions. She got the answer for us quickly. But it just seemed that anyone working there even if in another dept. could have helped us more. It’s only a sales job. We got a larger model. A different sales person got the final sale. Sears is keeping there 3 starts because there pick up department did a fine job.

I really needed a new stove! I picked out a new stove! A really expensive one! How expensive you ask? How does 1799.99 sound? After reading all about it (because there was no one in sight to help me). Open the oven door. close the oven door. Hmm…what does convection oven really mean? OH. I’ll just read about it right here.BECAUSE.THERE THE SALES PEOPLE ARE TOO BUSY FOOLING AROUND!!!
I picked out a wonderful stove! BUT, .is that crickets I hear. Yup! I see the sales people.Yes.there they are all three of them. Fooling around in front of the refrigerators. While I am there for a half an hour! YES! I SAID. A HALF AN HOUR! HELPING MY SELF! Not one out of three sales people came to help me. NOR did they help the wonderful couple who wanted a new stove next to me. They also took their business else where.
I did however, hear a lot of giggling and cackling going on from three sales people didn’t feel any need to come help me one bit. SO. I wrote down what I needed and took my self on over to a different appliance store in Braintree and got the same exact stove for $ 500.00 cheaper AND. I got help the minute I walked through the door. So, next time Sears. you should really considering helping the customer and stop standing around and fooling around ON WORK TIME. while you are getting paid. Considering there are people dying for jobs like yours, I’m shocked how none of you actually valued yours.
Since I need a new dishwasher, too. I know exactly where I will be going again. and it WILL NOT BE HERE to be treated LIKE GARBAGE!!! Your loss.