Herb Chambers Ford of Braintree

While I did not purchase a vehicle, I recently went to this dealership to get prices and test drive the fusion and edge. At first, the salesman was friendly and was very helpful however the experience went down hill the longer I stayed. After test driving both cars, we sat down to talk numbers and the minute I said I was not interested in buying that day and was simply there to being searching for a car, I was treated poorly. The sales manager came over with numbers for the fusion however he refused to show me the pricing options for the edge. He said there were deals for the fusion for that month and so he decided he wanted me to buy a fusion and I had no other option. In addition, he tried to up sell a fusion model significantly more expensive than the model I was looking at. The manager became rude and simply tried to do whatever he could to get me to sign. After not signing and leaving, I received 7 phone calls and 2 text messages from the salesman over the next 3 days, borderline harassing me to get me to purchase a vehicle.
Not to mention in addition to this poor experience, I sat at the desk waiting for over 30 minutes while the salesman and manager talked before coming over to get me to try and sign. During the 30 minutes, I over heard a member of the finance department and pre-​owned sales manager make fun of another couple purchasing a vehicle that day as they could not afford the vehicle they originally wanted. To have staff make fun of customers for their financial situation is utterly disrespectful.

Worst customer service ever. And worst dealership. I dropped off my car to get 2 recalls done and they called me around 2pm and stared my car was ready. My car was left unlocked, with the door open, spare key on the drivers seat, and when I got there at 730 – 8 my car was completely dead. I left specific instructions on where to put the key.
They told me I could get a loaner for the day, never got one and kept pulling excuses out their behinds. They started doing work on my car after I just said do the recalls.
Got there that night to pick up car and go into sales department to get help to jump my car. All the sales men where just sitting there for 10 minutes after I asked to get help to jump my car. Asked a salesman just in case it isn’t the battery if I can get a loaner, the sales guy states you can call enterprise to figure out what you can do for you and you will have to pay for it. Lucky my
Car started.
I called 2 days later twice and spoke to the same guy to make sure the service manage was aware that person stated yes. So I called today ⁴⁄₁₁ asking to speak to the service manager and he had no idea what happened, and asked what he could do for me, I told him a few things that was wrong with my car. I called later today to speak with the service manager and he still didn’t have an answer. Only told me he can take 10% off and that’s that. Don’t ask me what you can do for me then refuse to assist me.
Don’t ever do go here

Great experience… we went no where else because value was so good and our salesperson was both professional and personable. Be sure to ask for Bill Owen. We bought a Lincoln!

I recenlty purchased a 2013 Ford Fusion from this location. My sales rep Phap was extremly helpful and made the purchase seamless. I feel i got a great deal and the whole process took no time! Phap even made sure i knew how to use all the gadgets on the dash. I would def. recommend this Braintree location.

***Disclaimer, I have neither bought nor repaired a car here***
I’ve never been to a dealership were I couldn’t find a salesperson. I should have ran out then.
I test drove a Terrain and Acadia earlier in the week at a GMC dealer, the whole experience was about 40 minutes, so I thought I’d take a quick drive in an Explorer to see if it was closer to what I was looking for.
It took over 45 minutes before I actually got into a car at Herb Chambers Ford. Most of the time, the sales manager was frantically trying to keep me there by selling the value of included gap insurance, and extolling the virtues of bluetooth… that he THINKS might be available every model.
After my salesperson, Jason, finally arrived, we spent a few worthless minutes together, which was mostly me trying to beg him to test drive ANY Explorer on the lot. He finally got one unblocked and directed me to leave the parking lot and get onto 93 South in rush hour traffic.
It was after about 8 minutes of first gear driving before he uttered his first words; an observation about the traffic. Sometime shortly thereafter, I began calculating the time and distance costs of just pulling over and walking back to the dealership versus the pain of continuing this experience.
The only other time Jason spoke was to give directions, and talk about other traffic he’s experienced at various times in his life.
The remainder of the time we sat in absolute silence.
I thought about turning the radio on, but settled on the mild enjoyment of seeing how long he would remain in silence, guessing what he would say to break it, and whether he would actually utter something related to the Explorer we co-​occupied (SPOILER: He didn’t).
When we got back, he asked, «Whad-​jah think?» I decided to limit my opinion to just the automobile, and got out of there in a hurry.

I went to HC Ford Braintree yesterday to test drive an explorer sport. Jason Capone was our sales associate. Although I had already done my homework, Jason was very helpful in getting me familiar with the details you do not see on the Internet. I walked in at 1 pm and drove out at 4, leaving my old Suzuki pickup behind and driving out in my AWESOME 2016 explorer! Jason nailed the sale and I left happy… Enough said!

Won’t ever buy a car there again. Bought 2 cars there too. Got my car impounded after 8 days because they slacked and didn’t do a plate transfer. They didn’t even cover the cost of the tow too. General Manager is one of the biggest A Holes I’ve ever met. Told me they have more important things to worry about. Lost a valuable returning customer.

Liars! They will tell you whatever they need to to get you in the door… Lisa the VIP sales associate is a joke — misleads, misrepresents and mis-​informs.
I leased a car from Herb chambers braintree two years ago and had a wonderful experience so when I went back as a repeat customer I had high expectations and was quickly disappointed. I will never go back and make sure none of my friends or family go there as well! So disappointed!

Every time I take my car in for an oil change, I’m given a list of other things that need attention. Last time they told me it was my rear brakes. Well, sorry fellows, I have all new brakes, less than a year old, I had done elsewhere. Nice try. On that same checklist they indicated that my tires were fine. Two days later my «low air» sensor went off. One tire was at 25 pounds. Put air in it, and it’s been fine. I seriously think they let out the air on purpose hoping I’d come back and they’d tell me I had a nail in my tire (which has happened twice after other oil changes).
Never again will I enter the doors of Herb Chambers Ford in Braintree.

I had a great experience at HC of Braintree. From sales, service to the GM. Bought a used Yukon. 6 days later brought back as I wasn’t happy w the electrical system and problems I was having. No hassle from the service and GM «if your not happy, and we can’t find a vehicle you want, we’ll give you your money back» I didn’t end up buying a vehicle there as they didn’t have one that I wanted, but I wouldn’t hesitate to go back based on my experience. Scott Lewis was a gentlemen and so was my salesman Wayne. Great dealership

Have not heard back from them. I’m now going to Quirk Ford instead. I gave them every chance. At least I could have gotten an apology

Bait and switch.
We made an appointment at Herb Chambers Ford of Braintree to test drive a 2012 Toyota Sienna they had listed on their website. After speaking with a sales person and assured the car was available, my husband and I, and our two daughters, drove through evening Boston traffic to meet the salesperson and test drive the vehicle. We spent 1 ½ hours there, looking over and test driving the car, had them assess our other car for a trade in, and sat down to go over numbers.
After all that, the manager came over to let us know the car was not available for sale!!! His story was that a woman had purchased it the evening before, and was in the dealership «as we speak» signing the paperwork. But, they have other Sienna’s available if we were willing to spend more money. Of course you do!!! We’ve purchased enough cars over our life to not buy this horse and pony show. No thanks.
And to top it all off, the car in question is still listed on their website for sale!!!
We ended up going to Prime Infinity in Hanover and purchasing a car there, and were treated wonderfully and respectfully.
In other words, be careful of coming into this dealership to purchase a used car you saw on their website. If a deal you see there is too good to be true, that is because it’s not true.

Purchased a car here in January that was ok
Had to bring my wifes car in for repair and was never quoted a price. I called to check in and they said «oh sorry» I finally okd the work waited 2 days!!! No call again! I left work to check on the repair… then they said «its all set» no follow up call not 1 time!!! Bullshit

If they were giving away a hover-​Bentley that Transformed into Kate Upton and gave you a blowjob, I still wouldn’t set foot into this abyss again.
After another dealership quoted me more than I’d wanted to spend, I forwarded the details to Herb Chambers to see if they’d match it. I let them know that the monthly fee I’d received from the other dealer was fine, but the down payment was more than I could justify spending, given that I live in a city, and already own a car.
What followed is the email correspondence between myself, and a Herb Chambers representative:
«…what do we have to do to make you part of the Chambers family? How much do I have to beat it by in order to get you to come here?» — Tony Italian-​sounding last name
In reflecting on this, if a guy named Tony ever talks about making you part of the family, red flags should go up, but I’d had 2 lunch beers and wanted to haggle…
«The $ 220 a month [that the competitor quoted me] is fine, as is the 2,999 down, but when they threw on the fees, the finalized up front cost jumped by 1,400. If you could get the initial price around 2,999 and keep the monthly payments the same, I’d be interested.» — Me
«OK, just so we’re on the same page. If I can get you $ 220/​mo. total payment with $ 2,999 total due at signing, we have a deal?» –Tony
«Yes» I wanted to be specific… «I’d mentioned this in the first email, but I just want to be 100% sure that we’re on the same page: the 220 is the price after I filled out the financing app? I assume you saw, but want to be completely sure.»
«Yes»
I went in.
If Stephen King were to write a Lifetime Original Movie about a 1980’s car salesman who drowns the elderly for fun, it would have been shot here, and they wouldn’t have had to recast it. Everyone was dressed like some odd combination of Temple Grandin, and Milton from Office Space, with personalities to match. I consider myself a fairly staunch supporter of the downtrodden misfit, and I was even taken aback by it. As I looked around to see where they kept their hugging machines and staplers, the salesman approached me, and introduced himself.
At this point, I don’t feel comfortable writing about the staff. I sincerely believe that they are all genuinely good hearted people, each of whom, I suspect, probably thought that the events which are about to unfold in this text were normal, and acceptable business practice, and it is that fact alone which sums up exactly what is wrong with this company.
After a quick drive around the lot, I went back with the salesman to his desk to go over the terms. He took some time entering them into the computer, before printing a contract including my name, social security number, and personal information, as well as the terms of the lease:
2,999 total due at signing
220 per month
16,187 to buy once the lease ended
I signed this and it was sent off, for «processing» I was told. About 20 minutes later, a man from finance came back.
I just need you to sign this again:
He handed me an almost identical contract, only this time, the numbers were very slightly higher
3,000 due
220.89 p/​m
16,187 to buy after 24/​m
I found it unusual, but I thought $ 22.36 over 2 years was a bargain price to get out of there without wasting another second. I signed immediatly.
AN HOUR WENT BY. One hour, of sitting, and waiting when the man from finance invited me into his office.
«Looks like we have to up the down payment» he says. «That’s what Ford Finance is telling me»
I should point out, that in my home I have a faux mink beanbag chair and noise canceling headphones, both of which I use to meditate daily. I read philosophical books about transcendent birds, and juice organic kale on the regular With all that, even I could feel the blood rushing to my face, and the pressure from cartoon steam build up in my ears.
«How. much. more.» I stated in a calm monotone voice.
«About $ 1,400 more down.»
If the number 1,400 sounds familiar to you, it’s because that’s the precise amount the previous dealership had quoted me. The amount that I was not interested in paying, and the amount that Herb Chambers had told me they would take off. It’s the amount that caused me to drive from Boston to Braintree to sit for hours in an uncomfortable chair, and at this particular instant, it’s the amount that made me momentarily black-​out from anger.
When I opened my eyes, the man looked frightened. I’m not known for having a good poker face, and the resentment I had for this company was now shining through. As calmly as I could, I explained that this was the worst customer service experience I’d ever had. It was 9PM on the last day of the month. The other dealership’s offer had now expired, and I was stuck in a sad room with filing cabinets, an old Dell computer and a tear-​stained carpet, while all of my friends were at a roof-​top pool making sexual advances toward the bar-​staff. I stormed out, and will never set foot on a Herb Chambers property again.

Over the last few weeks I’ve been looking periodically at the Ford Explorer as the programs from Ford have been aggressive. Most of the local dealers had only a few vehicles to choose from and pinning them down to a price proved difficult. Jhul has been most responsive via email and although I have not yet purchased and may elect not to, I’ve been happy with the service from them. For the most part they’ve answered my leasing questions directly and without hesitation.
I will update the review if it concludes with a purchase but overall I’ve been pleased. I’ve had mixed experiences with Herb Chambers dealerships in the past but they seem to have the process down pretty well now.

THREE strikes and you’re out. I’m sorry if my original review led you to this place for service. Every time I go for The Works package (oil change + tire rotation), they supposedly run the vehicle through the multi-​point inspection. First, they said everything was great and in good condition and then a week later, I needed a new battery. Then, everything was great again and after a few hundred miles, I needed new brakes and rotors because they were grinding to the point that there was nothing left. Final strike? I was in for The Works again and this time I asked specifically for them to look at the air and cabin filter to see if they needed to be replaced. Service agent never followed up so I asked again as I was paying, but was told that the tech checked and it didn’t need to be replaced. I even followed up with a phone call when I got home and was told the same thing. WELL, A PICTURE SAYS A THOUSAND WORDS so check out the photo of the filter that «didn’t need to be replaced».

I’m writing this review based off of being an outsider.
My Mom owns a Ford Escape SEL and purchased it Dec 2012. She was unable to drive the car for two months because of the recall… That I found out on the news. My sister contacted them immediately after watching the news and waited for an email from the sales person we had purchased the car… Oh did I mention they gave my Mom a nickname at the dealership. My sister and I negotiated the price of the car and even asked them to hide the real price from our mom since we didnt want her to know we’re getting her the SEL instead of the SE.
I overheard the sales people say to our salesman… «Your favorite client is here…» I immediately saw their reaction when they saw me.
Anyways, purchase was decent but we surely didnt feel like valuable customers.
SERVICE:
No welcome or how can we help you when you step into the service department… This was my first time there’ since my mom usually brought the car. They were dismissive… I surely didn’t feel valued as a customer.
We are still under warrantee… maybe that’s why they weren’t polite. Here is your keys your cars out there…
I REGRET recommending Ford to my Mom.

Every single interaction with Herb Chambers ford was totally exasperating. They were dishonest at every step of the way. THey continually made promises («the car will be ready by 2pm tomorrow») they then didnt keep– when I pointed this out to them, they said «oh, xyz happened so we coudlnt keep to our schedule»…but dont make promises that you cant keep!
They were also VERY disorganized in their customer service. They forgot to refund me my deposit until I bugged them, they forgot my second set of keys, and they forgot to put the owners manual in the new car I bought.
Lastly, after I wrote a really exasperated email to scott lewis the manager, he had the nerve to tell me that the issue was MY attitude, and not their incompetence and dishonesty.
Here are some of their broken promises:
-«we will have all 3 cars you want to look at by 2pm tomorrow» (though some cars were across the state
-«we will fedex you the keys and the owners manual tomorrow» (didnt get them for 3 more days)
–Forgot to issue my refund on my deposit until I bugged them
-«you will be in and out in 30 minutes when you buy the car» (took 4 hours)
-«you are the next one to do your paperwork» (3 other guys in line)
What really topped it off for me was that not only were they incompetent, they acted as if I was the unreasonable one when I asked them to stick to the promises they had made.

After checking out the Ford/​DAV partnership deals, I decided on checking out HC in Btree due to the prompt call back from their Internet saleswoman Lisa. I did a bit of research on the Edge (for the wife) & Explorer for myself. After the both of us test driving both, we decided on the ’13 Explorer XLT. When it came time to discuss dollars & cents, their salesman Koudjo was quite reasonable & fair in dealing with my trade-​in, options, and price. The finance person, Sean, was great in sorting out the payment plan.
From the time I arrived to the time I received my finished product, the Chambers staff were more than helpful & most importantly: REAL — a refreshing quality in making such a large purchase. I plan on recommending Herb Chambers Ford to my friends, colleagues, co-​workers, & associates.
Top notch!

(For Service only) This may seem like beating up on Chambers Ford, but I do want to note that we got an Owner Advantage coupon for a free oil change a few weeks ago, but my wife dreads the thought of going to Chambers for service so much (see the many legitimate reasons below) that she took her Flex to Hogan Tire in Westwood where she was in and out in 45 minutes for $ 29.95.
Chambers needs to smarten up and correct their service process.