Quirk Volkswagen

Awful customer service! I’ve called many times to talk to Paul, Jason, and John without any resolution. I leased a Volkswagen Passat from this dealership back in 2015. The agreement was if I traded in my Chevy Equinox (Also a Quirk dealership car), Quirk would payoff the remaining lease payments on the car. This was not the case. I received a bill from GM financial informing me that I still have a balance of 1,000 that is due. Long story short, I will not be leasing a car from Quirk again. They made no efforts to try to help me even though I sent them a statement from GM. I would avoid going to this dealership to buy or lease a car. The only positive things were the maintenance/​service staff which treated me fairly well with any service visits.

I was greeted promptly in the parking lot by Peter Nett who was very knowledgable about all of the VW models especially the GTI which happens to be the vehicle that I was interested in and ended up purchasing. I had also done my research beforehand so I knew how I much I wanted to pay and Peter was able to get me into a 2016 GTI that was within my price range. He also referred me to an insurance company that gave me a great rate. Peter was also very patient and not at all pushy. He is the first car salesman that I’ve ever met that I not only not hate, but actually like. Also, Quirk’s upfront fees were significantly less than the other VW dealerships I visited.
Not sure why there are so many bad reviews on here about this dealership; I have no complaints whatsoever.
To the people complaining about price: you might want to just find another vehicle that’s within your price range. They have vehicles ranging from $ 10k-​$ 60k
To those complaining about the lack of snacks and drinks in the waiting area: are you there to dine or buy a car?

I had an appointment and it took 3 hours for an oil change. No explanation why, place wasn’t busy and there were only a 2 other people waiting at any time with me. 2 stars because the service person was very nice (an apologized — can’t shoot the messenger here). The wait are had a tv, but snacks and drinks you had to pay for. They do not do complimentary car washes either. You’d think they could atleast do that. Going to find another VW place– this was a sub par experience to say the least.

Do not deal with quirk at all. They do not stay behind they cars. and the service it’s the worst part. If your car breakdown you have to make an appointment for who knows when.
Don’t deal with quirk volkswagen service, and don’t buy from them. Go anywhere but quirk.

I quit ‘Quirk”. Poor to average service, at best. They tried to upsell me (and others in line) on a $ 400 «4 year routine service» on my 2012 VW Tiguan, which is a totally overpriced gouge. For that, I would supposedly get new air filters, tire rotation, oil change and fuel system flush. Maybe if I was bringing in a Bentley or Porsche, this would be reasonable. But that’s a terrible and unfair price for these basic and easy services for an otherwise well-​running car. I declined the flush, insisted on the web coupon (which they didn’t mention until I asked about it) and brought it down to $ 300, but plus $ 25. tax, still feel like I *grossly* overpaid.
And for that hefty cost, what did they do to show they appreciated my business? offer coffee or water while I waited 2.5 hours for work that should have taken 30 – 45 minutes? NOPE. Provide a complimentary car wash, like 99% of other dealerships do? NOPE. Let me know the status and health of my four-​year old manufacturer tires. NOPE, NOPE, NOPE. I sat in a basic waiting area with zero amenities besides slow wifi and zero updates about the progress. And when I expressed frustration upon checkout and said I wouldn’t be coming back, the «service» assistant simply said «I’m sorry to hear that». A more professional and caring service professional would have offered to get the service manager and listened to my concerns.
I will not be going back to «Quirk» in future or giving them any future service or sales business. Whoever owns this dealership might want to take a look at these comments if he or she cares to build or retain their customers. Unsatisfactory.

Sleazy con artists. Avoid at all costs. We leased a 2015 GTI and I can’t wait for our 3 years to be up. Where to start…
We first went to the Ford dealer across the street but they were crazy busy and didn’t have a salesperson to help us. So we drove across the street in our 2009 VW «Regretta» where we were instantly leapt upon by a sales rep who while looking at GTI’s wouldn’t leave us alone for a second. I had to finally tell him to give us a few minutes to look over the cars and make our decision. He knew very little about the GTI and the questions I asked were not answered by him but by going to the website on my phone. (he gets paid for this?)
We were leasing this car for business. I DID NOT want a VW but when we couldn’t get into Ford I settled for the GTI because it was sporty and would be fun to drive instead of the Golf or Fiesta. When we sat down to go over the leasing the price was way too high. We wanted to go out to the lot to look at the Golf instead of the GTI but they conned us into staying at the desk by saying «What will it take to get you to make a deal.» They kept going back and forth to the «sales managers» desk to try and get better deals. We finally gave in and signed ALL of the paper work, gave a deposit but didn’t get the car for almost a week!
Why? Because they said our business was’t registered with «The State». We provided them with all the paper work from «The State», tax forms, tax ID forms and sales. We went back and forth for 3 days before they finally said…“Your business has to be registered with the DMV.” WTF had they said that day one we would have registered ASAP. But they were incompetent. They knew we weren’t happy and still did nothing to make us feel comfortable. They are your stereotypical sleazy salesman. They tried every trick you read about on the internet. When they knew we weren’t going for it they didn’t even try with the «wheel insurance, underbody crap» blah, blah blah. Then the sleazy sales rep has the nerve to ask us to give him a score of 10 when we get the survey so he can make more money and please not to give him less than 10 because then he gets nothing. Seriously?!
We were given $ 7k for our Regretta and were told that they would over night the check for our old car; Regretta. Lies! We had to contact them 4 days later and they kept saying «It has to go through the office manager and then come from corporate.» Really?! When I asked to speak to the office manager I was told «NO!» this is as far as you can go speaking to someone. Really?! So I hung up on the moron and called back and the woman who’d been answering the phone all along IS the office manager and she made sure the check was expedited quickly.
We now have our GTI that I can’t wait to get rid of and will never again buy another VW product. I wasn’t going to write a review about this scammy, con artist dealer until… yesterday when I received a letter from VW Credit that I was denied the credit to lease the car. Really!!! Then why do I have the car? I have a credit score of almost 800. It seems that no one at VW or Quirk have the slightest clue as to what they are doing. AVOID and RUN, RUN, RUN AWAY from these guys.

AVOID THIS PLACE!!! The guys don’t care about you, all they want is your money and use cheesy sales lines like «what will it take for me to put you in a car today».
The people put a lot of effort into doing the bare minimum, if they used that energy to actually perform well, I am sure they would be a better place to go to.

We bought a 2016 VW Golf SportWagen from Quirk VW and had an overall positive experience. Their documentation fee is also hundred dollars cheaper than Colonial VW of Medford (this fee isn’t regulated so dealerships charge differently). We worked with Vadim and loved his enthusiasm in a… Russian sort of way — subdued, all-​business, and a quirky (no pun intended) sense of humor.
The few negative experiences were the fact that the dealership didn’t have a water fountain or water bottles available. Vending machine was available, but we didn’t have any cash. Car shopping can take hours so this was annoying. Also, their Finance Manager reeked of cigarette smell. Though he was very courteous, friendly, and knowledgeable.
If we’re shopping for another VDub, we’ll most likely come back here again!

Traded in my bf’s 2013 jeep for a 2015 Tiguan. The sales person was Vadim. All the sales personnel and their managers were very nice and helpful. five star.

Sales Consultant: Victor Cirino
Sales Manager: Xavier Casiano
Service Consultant I was introduced to: Marc Lauture
Came in with my 2012 Jetta and left just 2.5−3 hours later with its 2015 equivalent (in this instance, an SE w/​connectivity). Victor and Xavier were relatable, understanding, and willing to work with me on the numbers. Nobody tried to sell me anything I didn’t want, and I didn’t feel disregarded or disrespected because of that. While the process was fairly quick, I didn’t feel rushed or pressured.
I’ve been to Quirk several times for service and am happy to have had the sales experience as well. I look forward to working with Quirk in the future.
Note 1: I had a more detailed review, but Unilocal saw fit to have a technical glitch that resulted in its near-​entire deletion when I clicked «Post Review» the first time around. I guess that means 0 stars for Unilocal!
Note 2: Because it takes (at least) two to make or break an interaction, anyone walking in with an unpleasant disposition might not have the same experience as me. Based on my experiences in service and sales, Quirk isn’t out to get you. So be nice.

Just a bunch of cons. I was told my purge valve needed to be replaced and it would cost 450. $ 450 for less than an hour job for a part that cost no more than 50 bucks!!! Finally ended up taking my vehicle to a local mechanic who looked under the hood and replaced the valve for $ 40. Needless to say these guys at quirk are quick to take advantage if you know nothing about cars. Will never return for any type of repairs. Just terrible all around. Way over priced and sneaky.

This is for the SERVICE department only. I brought my 09 Jetta in because my abs and brake alarm was going off and car was pretty much unusable. Also needed a couple minor repairs to the car (just lights). I was dealing with Rob, the service agent throughout the entire process. He seemed like a knowledgeable guy at first.
After a couple days of being in the shop, Rob calls saying I need New Breaks (front and rear) new tires, some random $ 700 sensor and a new battery for $ 195. I realized here he was only trying to nickel and dime to find ways to make more $$ off me. Creating problems that didnt need to be fixed (usual for people who work off commission). I had him only fix what needed to be done (breaks and Battery).
I pick my car up on a Monday night, pay $ 700 for everything and go on my way. On my way to work the NEXT morning my entire car shuts down on this side of the road, break alarms go off, stearing wheel tightens up, breaks lock up, car wont start, and dead brand new battery (more of a prblem than what I started with). I call the service department, who DENIES ALL responsibility for this. Blaming me for the issues. They wouldn’t reimburse any tow costs to get the car back or work with me to correct their mistake. I took my car to a separate location, DO NOT TRUST THESE PEOPLE.
The entire process felt like a giant scam, sketchy repair guys and an «I dont give a sh*t» attitude from management.
Find an independent service to go to, dont waste your time or money!

Traded in my 2008 jetta for a 2015 jetta and the process could not have been easier. Having worked at a car dealership before, I know the struggles that most sales staff go through so I definitely did not want to waste their time if I wasn’t sure about buying a new car. Victor was the one who helped me out — well-​versed and knowledgable about the cars. Definitely did not feel pressured by him or any other members of the staff about settling on their terms. In fact, they kept asking me what I was looking for and they were willing to make it work! Not only did they pay off what was owed on my old car, but they worked with the price and lease terms that I wanted.
I know that car shopping can be a hassle mostly because many feel like people are out for their money (which is sadly sometimes the case), but the staff here was great and I would definitely consider going back to trade in my boyfriend’s car. Ask for Victor! He won’t disappoint.

I came in and leased a new Jetta from Michael Kingsley, who may be the most incompetent sales person I have ever come across, cars or otherwise.
First he botched the lease paperwork 3 separate times. Then when I came to pick up the car I sat in the dealership for 40 minutes while he walked past me 5 or six times without even acknowledging the fact I cam to pick up the car he sold me the day before.
After I left he started texting me about a survey for him to make extra money off of the deal — I told him I would fill it out, but that I was traveling oversees for 2 weeks. When I returned I had 10 messages from him on the last day of the month asking where the survey was so he could get paid.
Upon completing the survey and giving him an 8/​10, which was generous at best, he sent a text message asking why I even bothered filling out the survey if I didn’t give him a perfect score and it was my fault he didn’t get paid for the deal. WTF this guy is a complete imbecile.
I called him and rather than apologizing he said it wasn’t his fault and he should have gotten a good survey. Literally the most maddening worst customer service experience ever here, I would not recommend purchasing a car here ever, unless you know sleazy salespeople are your thing.

Although I can’t speak for the dealership as a whole, Vadim was an absolute pleasure to work with on leasing a new GTI. His friendly nature, fair mindedness and attention to detail made for an easy transaction. In less than an hour, we had a deal and the entire process from start to finish was painless. Highly recommended.

No better place to bring your vw for service. Friendly staff, comfortable seating area. Service writers are the best in the area.

This place honestly shattered all of my previous stereotypes about car dealers. Randy was the salesman that I worked with — he was funny, friendly, laid back and, most importantly, listened to what I was describing in my new car desires. He followed up and saw everything through start to finish, and overall just made the whole experience a whole lot more pleasurable than I ever thought it could be. Definitely ask for Randy! (His boss kept calling him «Larry», but he introduced himself as «Randy» and that’s what his business cards say). So Larry, Randy, whoever you are — thank you!

We got the old Bait & Switch.
On Sunday they told us they had the new ’15 GTI SE in blue. A color which every other dealer in a 75 mile radius did not have in stock. They recommended we come in as early as possible on Monday. Wife and I left work early to buy the car. Of course when we got there the salesman had no knowledge of any of the promises the internet salesmen made to us. There was no blue car and it would be at least another month until they secured it for us.
There was no apology, no admission of having done anything wrong, no admission that a mistake was even made, they denied our request to speak with the location’s GM.
Oh, BTW, we had voicemail proof of them telling us they had the car we wanted.
We walked out and went to Norwood Gallery. Much better experience there.

I went to Quirk last minute when I was driving through the area and needed a repair and couldn’t make it to my usual dealer, and I was actually really impressed!
The guys at the desk were really helpful. I didn’t know I could bring a vw that I bought somewhere else to their shop but Chris assured me that it happens all the time and that it wasn’t an issue so that I didn’t feel like a nuisance. The repair was cheaper than I expected and they didn’t need any parts to fix it so I was in and out in less than an hour. I will be coming here for repairs from now on! Thanks for your help, Quirk!

I leased my golf from Quirk VW last summer and I got a great deal. Vadim was my sales rep and he was very patient throughout my test drive, and reviewed my purchase v. leasing options. All the transaction went smooth and he gave great accomodation for the shuttle ride service. Since, I live in a residential suburb, Vadim personally delivered the vehicle to my house and carefully reviewed the important documents and all the tedious functions of the car.
Just last week, I took my car for the annual service, and the VW repair service did an awesome job on checking the tire pressure and renewing my inspection sticker. Vadim remembered my name (and my husband) and greeted us so politely. While waiting for the service, I wanted to test drive the Tiguan and he was more than helpful with the test drive and all the information I needed.
The dearership is prestine clean and has plenty of helpful agents who is willing to work with you for your ideal price. If you do your share of research on your desire vehicle and have good financial/​credit history, then there should be no problem negotiating an awesome deal.