Extended Stay America – Austin – Round Rock – South

I booked a two night stay with Extended Stay America around 6 pm on Friday June 10^th and arrived around 9 pm to check in and was told my resevation had been cancelled. I asked why they cancelled and was told that if you don’t check in by 6 pm they will cancel your reservation. The rude staff behind the counter informed me there were no more rooms available so I needed to go back to Expedia and re-​book a room somewhere else. I told them I did not book through Expedia but through
and they said that did not matter they are all the same.
As all this occured at the front desk another woman was checking in and there was another male guest requesting towels and he started sexually harassing the woman and telling het he had an extra bed for her. The woman ignored the man harassing her and she asked the front desk staff if she was going to be safe getting her luggage from her car because she did not even feel safe at the front desk. The front desk staff asked the man to return to his room and he just kept sexually harassing the woman. I don’t blame the woman for not feeling safe not only for what occurred in front of the front desk staff, but when I pulled in the dark parking lot there were some strange characters just hanging out in the parking lot. I am a fairly big guy and I did not feel safe either. I guess it was to my benefit that they cancelled my reservation.

Hallway smelled of wet dog. You could hear dog barking in a nearby room. Eerie. I questioned my safety. I told Hotwire if they EVER booked me here again I would no longer use their services again!!! Definitely NOT a 3 star.

The only good thing about this hotel is the Kitchenette. They do do not change the sheet or give you fresh towels and the breakfast is coffee and muffins. I will never stay here again it might be ok for one night but not if you are staying multiple.

Horrible experience! Got transferred from another Extended Stay America because our reserved room was filthy and there weren’t any others available. This one was only slightly better. Hair was in the shower, on the chair and on the comforter. Towels had stains on them. When they transferred me, they didn’t record anything so checking out was a nightmare. Oh, and both times when I went to the counter to check in and out, they were telling people there rooms weren’t ready even though the people had reservations. One guy was told his hot wire confirmation wouldn’t be honored, even though he’d already been charged. And the lady at the front told some girls that even though they called and she told them there room was ready, the room hasn’t been cleaned yet and they would have to wait hours for it to be ready.

Terrible place. Poorly organized and there was still hair left over in the shower from a previous occupant. No idea what else wasn’t clean.

HORRIBLE, RUDE STAFF, FILTHY ROOM!
I stayed one time before and the experience was alright but the next was AWFUL. The room had not been cleaned. There were shells-​?! all over the floor., BLOOD on the sheets and pillow case, BLOOD on the shower wall! No bathtub stopper. When complaining to the guy that works in the evening with the Bert&Ernie belt (dont remember the guy’s name) was VERY rude and unprofessional and did not want to touch the sheets nor did he find someone to clean it up in a timely manner! When calling the front desk after an hour of wating, he was snappy and short with me. There was no option to switch rooms either. WILL NEVER sleep in this unsanitary place.
To the guy with the Bert&Ernie belt, please get another job since you hate it there so much.

We stayed here for one night after buying the room off
. No complaints! It’s clean, quiet, with beautiful photographs on the wall, nice décor, plus you get a full size refrigerator and microwave in your room. The staff was friendly and professional. I definitely reccomend this place.

I have never stayed in an extended stay hotel so I was not really sure what to expect. We were there (2) weeks and the staff was EXTREMELY polite and accommodating. We travel with our own sheets, towels and pillows and they offered to wash them for us, who does that? When the manager realized we had a pet she moved our reserved room from the middle of the hotel to the end next to the exit for easy in and out access for our dog. Also, they did not care that our dog was large only that he was well behaved. Traveling with a Great Dane is very difficult and we appreciated the fact they took his manner and disposition into consideration and not just his size.
I was curious how the once a week maid service was going to clean around all of our crap that we brought with us. They exceeded our expectations and we came «home» to a tidy and fresh room.
My only beef was the advertised «free» wifi service was very slow and if you wanted it upgraded you had to pay. It was only $ 30 for our stay, but still. On the website there was no asterisk next to the word «free» to explain.

There should be negative stars for this place. I’m wriitng this review for my husband who just got booted from this place because he was a few minutes late paying at check out.
The woman went to his room this morning and banged on the door, yelling and shouting. Really? That’s customer service? Because he works nights, he sleeps mornings and she did not allow him to get dressed and take care of things when she called the police. The cops were frustrated and had no idea why they were called (I think this lady might be cited for filing a false report).
All this after he put up with dirty rooms, bed bugs (they did dry clean all his clothes including the suitcases, so I’ll give them that) and this psycho woman.
DO NOT ever stay here! We’re filing a complaint with the Better Business Bureau too.

I’ve only been staying here for a little less than a week but am very pleased with this place. It is very clean & the room has a great smell (very important to me), just the right size with a kitchenette (microwave, 2-​top electric burners & full-​size refrigerator/​freezer), large bathroom with tub/​shower, recliner, desk, a table for meals, and a queen-​size bed. Despite being right by I-​35 and having people staying above, below and on both sides of me, it is relatively quiet. (Amazingly, I haven’t had any problems sleeping.) The staff is super friendly and helpful. I am on-​the-​road and carrying a lot of stuff but it is not a problem here because there is so much space that it does not get in the way. There is a mega-​mall (not sure what to call it because it is so large with many strip malls) right across the highway with every type of store, restaurant and other business you could possibly need. It’s a great place to settle for a while; until I decide where I will roam to next! I can’t forget to add that it is very inexpensive and privacy is not an issue — no need to have housekeeping unless you want it. It’s the next best thing to renting your own apt on a part-​time basis! Also it is very close to Austin, and all the cool places you want to visit. Can’t wait to get out on my bike!

Not bad for the price. The rooms are in efficiency layout, which means the kitchen is connected to the sleeping area. There’s a refrigerator, microwave, 2 stove tops, toaster oven, coffee maker, and sink the in kitchen. Along with silverware, dishware and pots. Additional amenities such as toothbrushes, toothpaste, ect, is provided at the front desk. The TV is the old CRT though but comes with several channels. The wifi is pretty slow unless you upgrade which costs $ 5.
Overall not bad, pretty clean for a place that allows pets.

Clean rooms, decently equipped kitchenettes. Economical price. Bed was very, very, very firm. Pillows were not comfortable. Constant odor wafted into room perhaps from smokers next door. But overall or the price it was a nice room and about what any reasonable person would accept/​expect as fair accommodations for the price. It was not run down nor poorly maintained. If you need a really inexpensive place to stay for a night or a week I would say give them a shot.