The Homewood Suites Austin Round Rock Hotel

This hotel is so convenient to nearby restaurants, outdoor activities such as bike trails, and downtown Austin. Our room was huge and our bed was extremely comfortable. We will absolutely be staying here again when we come back to Austin!

I recently stayed at this hotel with my husband and 3 kids. We had just moved from Massachusetts to Texas and the house we were renting was not going to be ready for a few days. I found the hotel very charming. It was clean and cozy. The hotel staff was great. We took advantage of the breakfast each day, and the selection was decent. The only down side for me was that the laundry was on the third floor and we were staying on the first. (I liked the first floor room, that was fine. I just did not like having to go to the third floor everyday to do laundry.
The area around the hotel offers lots of dining and shopping choices as well,
I almost always stay at Hilton Hotels.

The property is very attractive and well kept as one would expect from Hilton. There’s very cool art all around the lobby and exterior which is a nice touch. A big fireplace greets you in the lobby which gives a homey feel. The room was like a 1 bedroom apartment which is really unique. 2 Tvs in separate rooms, a couch, a full kitchen, more than one would expect from a hotel room. Bed was very comfortable and slept well. Overall, it’s a great place to lay your head, especially if you want to feel like you have a little apartment away from home.

I stayed here for 6 days in July 2015 while my husband was at the nearby Scott & White hospital for heart surgery. I travel regularly, and this was one of the worst hotels EVER. The rooms were comfy, aside from the following, but the negatives completely obliterated any positives.
It was THE LOUDEST HOTEL I’VE EVER STAYED IN!!! I’m used to thinner walls in more recently-​built hotels, but this was RIDICULOUS. Not only could you hear everyone walking down the hall past your room (not uncommon, unfortunately), but for the 2 or 3 days the room above me was occupied, I heard every footstep. THE LIGHT ABOVE MY KITCHEN TABLE SHOOK WHEN THE GUY ABOVE WALKED ACROSS THAT AREA. I could hear his phone conversations. At first I thought he had a really loud voice, but then I HEARD THE PERSON ON THE OTHER END OF THE PHONE. For the first two nights, I was woken up a few times from noise from above, next door, and even the parking lot. Finally, I thought of looking for a white noise app for my phone, which was a life (or sleep) saver.
And their ADVERTISING IS TOTALLY MISLEADING, to say the least!
TripAdvisor gives this hotel a Greenleaf Bronze, which means they have some degree of sustainable practices. NOT AT ALL.
In addition, the hotel has the standard «hang your towel if you don’t want us to wash it» cards, which MEANT NOTHING, to either the cleaning staff or reception staff.
Every night, all the towels, etc. were changed; I tried hanging on the back of the door, the shower curtain rod, and finally on clothes hangers in the closet! The latter worked only b/​c I could close the closet door to hide them. After the second night of this, I stopped by the front desk to explain what had happened (2 days in a row at that point) and ask them to not change anything I had hanging. It was very clear the receptionist had NO CLUE WHAT I WAS TALKING ABOUT. She said she’d put a note in the record for the room and asked, «So you don’t want any of your linens changed?» I said, «Well, not if they’re hanging up.» She definitely seemed puzzled but said she would put a note in the system. Made no difference, which is when I started hiding towels in the closet.
THEN THERE’S THE KITCHEN. I came home exhausted in the evenings and rushed out in the mornings to get to the hospital. I usually left dishes in the sink in the morning with the intent of washing them in the evening. The first day, I came home to find that staff had washed the single plate and single fork I’d left, which I appreciated, except that they RAN THE DISHWASHER to wash these two items! After that, I washed the dishes myself (which is fine; I didn’t expect staff to do that). But when I left them spread out on a towel, upside down, on the stove, THEY WERE PUT IN THE DISHWASHER AND WASHED, AGAIN! So when I didn’t have the energy to wash them one day, I hid the dirty dishes in the cabinet to wash later.
Obviously, I have strong feelings about sustainability practices, but what really makes me angry about this hotel is that THEY POST A POLICY THEY DON’T FOLLOW. I’ve had similar problems in other hotels, but not as consistently, and never without being able to correct it by talking to reception.

I stay in hotels about % nights a week, so I feel I am some what of an expert. When I need a single night stay in RR for my family to stay, I picked the Homewood since I refer all my co-​workers and clients there. After calling several times to get a ball park of when a room would be ready, my family dropped me of at the campus next door. he went and called the Homewood for 5 hours. They told them they had not had anyone check out and they were not sure when or if they would be able to fill our reservation. At noon I called because they had our luggage and they gave me a number for reservation to find us another room. when I called reservations they said that same location had several rooms ready to go and cleaned already. I called RSD and she said they had rooms ready to go. In 2 mins they had a room but then the carts with my luggage went MIA. Its is now 1pm and still not in there.
when I gave the front girl a visual of a premi baby, a 2yr old, a dog and car packed like the Griswold’s she laughed and smiled and explained how I had brought it all on my self.
I have never had anyone speak so degrading to me while smiling and laughing and then try to shake my hand. It was very degrading to have someone to so low to me and pay them to do it. I just TG it was not one of my clients that I have referred there and I have learned a lesson, never refer without trying it you self.

Stayed here two weeks ago and I have to say — this is a nice property. Everything is new and clean, the staff is nice and I can see why it stays busy. Our room was a two queen suite. The amenities looked recent, nothing I could complain about and the location is central to the highway so it’s easy to get around to anything you want to go visit. The breakfast buffet is great, the Texas shaped waffles are cute! When visiting Austin, this is a solid choice for a family for sure!

Great check in process. Room was ready early which was great however, it was a handicap room and it had just been cleaned with so much air freshener sprayed that it was overpowering to the point of nausea. There were no other rooms available.

Stayed at this hotel for a baseball tournament back in June. I am a property manager in San Antonio and my company thrives on providing the best level of customer service possible. We checked into this hotel and immediately were taken back at how beautiful it was. The grounds, hallways & common areas were all well kept and very clean. The rooms offered great upgrades without taking the hotel to an unreasonable price range. The room was spacious, well kept and very comfortable. The salt water pool was an added bonus to the great experience we had here at the Homewood suites. I always say when credit is deserved go ahead and give it. This hotel deserves some credit, I can tell by the way we were taken care of that this staff works extra hard to ensure the quality of customer service provided is nothing but the best.

Great place! Comfy beds, hot breakfast every day and hot dinner Monday through Thursday! We had a sewage back up in our house and it had to be gutted. The two weeks we spent at The Homewood Suites were great! Friendly staff and comfortable surroundings, tastefully done. Katy the manager will do anything to make sure you are happy. I highly recommend but, bring your own toilet paper!

The hotel gets an honest and deserved 2.
I’ve stayed here twice, and the second stay was worse than the first.
The only reason I’m giving this hotel 2 stars is the fact that the service and overall friendliness of the staff is great!
I stayed on the third floor, facing the rear of the hotel both times, and there’s a small white car in the neighborhood next door with THE LOUDEST EXHAUST I’ve ever heard. The windows shake, and it comes and goes at all hours of the night, sometimes just sitting running for an hour at a time.
The king suites have individual air conditioners and heaters that dry out your throat. (I fly to Austin to record, so my throat is important to me).
This last stay, my room was dirty, had no bags in the trash, a dirty toilet, and the kitchen had been barely wiped if anything.
Children ran up and down the hallways, and the smell of curry from the dell guests filled the halls and even my room. My shower head was barely attached, and the shower curtain was disgusting. The carpets in my foyer were sticky as well, did I mention that? I was told (as a gold Hilton Honors Member) that there were complimentary water bottles in my room… there were not. Also, ice buckets, but no ice machines? Wierd.
Honestly, if it weren’t for the full in suite kitchen, and friendly staff, this place would be a solid 2 stars. I travel all year long, and won’t be staying here on my next visit to ATX.

Katy and her staff at the Homewood Suites in Round Rock are top notch. If you’re traveling through town I recommend this place #1. It’s nice to know that a hotel will help you with literally anything you need. Once the manager helped me find a pet friendly hotel in New Mexico! Again, if you’re looking for a good hotel stay here!

A beautiful hotel. Amenities were great, even though I didn’t get a chance to use them… a ²⁴⁄₇ gym, pool, business center. They serve breAkfast, and even dinner on weeknights! Our room was huge, and I loved having an ice maker in the freezer. They provide nuetrogena products which is great! My bed was amazing soft! I slept like a log. Front desk was very helpful. Only reason there wasn’t that last star was housekeeping missed our room one day. When we got back and realized, they said the maids were gone for the day.

Was here last week and the place was packed. People where partying until 2AM and very loud. Toilets where flooded and puke and TP all over the place. Our suite was beside the basketball court and kids where playing and shouting until 1AM. The previous stay here a year ago was much more tame. Staff here are very professional and friendly, rooms are clean, the bath tub in the 2 bed room had broken caulk and ants where using it to enter the room. TV remote in my room was very dirty and I had to clean it with lots of anti bacterial. Great parking and located in a central place.

My husband and I drove from San Diego to Round Rock to surprise his grandmother for her birthday. That’s a 21 hour drive! We made reservations here for 3 days and the first 24 hours there, there was no hot water. We called the front desk and were told to go next door to take a shower. We both took cold showers unfortunately. The next morning we checked out and were getting the full $ 407 that we paid refunded. We were told it was going to take 4 days for the refunded to get to us. That was on July 11^th. I’ve called twice and my information was taken and no response. I left a voice mail with the manager and no call returned.
The rooms are nice, but I will never stay here again or recommend anyone to this hotel.

I really wish I could give this hotel 5 stars because when I left there that’s probably what I would have given it, BUT then I checked my bank account and there sits a pending $ 50 charge from Homewood Suites. After I paid in FULL and in ADVANCE for my room 2 weeks prior I couldn’t for the life of me figure out why there was another charge to my account. So I called and apparently it’s just something they do… the reason? I’m not completely sure. He said it would go away in 1 or 2 business days. Well here we are on day 3 and Homewood is STILL hanging onto my $ 50!!! I am PISSED!
Now the hotel itself – fabulous! Lobby is gorgeous, room is big, the bedroom has a ceiling fan, the bedding is super fluffy and awesome, comfortable bed, etc. I know my «party» was loud, but we had no complaints and I never once heard a peep from any other room so I assume the insulation is top notch lol! The breakfast the next morning was fabulous. Service was great! So it’s a darn shame I cannot give this place 5 stars. When I left I said I would totally stay there again and now I’m not so sure…

Great staff — except for the General Manager, Katy Goldin. If she says she’ll do anything, get it in writing. Does not do what she says she’s going to do. Read the fine print when making a reservation at this location. I’m a big Homewood Suites fan, first location I had an issue with. The room was decent (added panorama of King Studio Suite). The showers were lukewarm, but not sure if that was because it was sold out.

We really liked the large rooms and the breakfast was great. Reasonably priced too. Everyone was very friendly.

My parents use to stay at this hotel. The staff was wonderful and the rooms are great. It is too bad that the owners are so greedy to keep return customers for renting a room for my kids graduation and save all the rooms at extra high rates for the xgames. I guess the almighty dollar is more important than their relationship with loyal customers.
And what is hilton thinking letting greedy owners treat a member so poorly.

The rooms here are very large. It’s like a small flat you get with a full oven, fridge, and everything else you would need for a self-​catering holiday. That being said I was not on a self catering holiday so all of that was wasted on me. They also don’t have a restaurant or bar, since it seems to cater to the self-​catering crowd. Good for maybe a family on a self-​catering holiday but very poor for business travelers who would like to order some dinner after getting back from a long day of meetings and have a quiet drink.

I have stayed here on two separate occasions now and am updating my review based on my second stay.
Pros: Modern rooms, great furnishings and décor, comfortable beds, friendly staff, and a nice breakfast
Cons: Walls are not very soundproof
The first time our family stayed in a 2 room suite and were impressed with almost every aspect of the experience. The only exception was we could hear every word our neighbors said over the two nights.
The second visit we chose a two bed suite and specifically asked the front desk for a room with limited neighbors. The front desk spent quite some time checking occupancy to find us the best possible room. I was very impressed with their willingness to accommodate my ask.
Bottom line? I upgraded my review based on my second stay. Thanks Homewood! We gave you a second try and you delivered!