Five Guys Burgers and Fries

My husband and I get our fix about once a week and it’s worth every penny. The employees are so friendly, I’m always leaving smiling or laughing. Thank you for caring and going the extra mile!

I stopped in to see how the burgers were. Average! No seasoning on the meat! I won’t come back. 3 burgers, four drinks and an order of fries for fourty bucks and I got to eat out of a paper bag.

Sub-​par food and service. Always dirty. Just not the experience I am accustom to at a Five Guys restaurant.

So, so expensive for a fast food burger. A single, with fries and a drink, $ 11.70. Good lord, I can spend less at most other burger places. The burger is good, not great. If it was great, I could deal with the price. There are ways for Five Guys to make the pricing a bit easier on us. Stop giving us a bag full of fries that end up in the garbage, give us less for less money. Why is a cup of soda almost$ 3.00?
I will not be back.

Great burger with fresh beef and veggies. Double patty on the bottom, where it belongs. Loaded with lettuce, tomato, pickles, grilled onions and mushrooms. Almost too big for your mouth but it’s a perfect ratio of ingredients. DO NOT attempt to eat and drive with one, it is messy. The fries are cut fresh and thick. Some of the best I’ve eaten. $ 25 for two people is a little much and $ 2.50 for a small drink is borderline outrageous!

As usual great burgers and fries. My only complaint is that the floors are so slippery I almost slipped twice. I saw another lady almost lose hire footing. Fix this and you get five stars

Greasy and expensive for a burger. Nothing special except for peanuts. Little Red Wagon is a better alternative. Just another chain.

The floor slippery and told this lady who was wearing a black polo with their logo on it that all the floors where extremely slippery and that someone could fall. The lady (who I later found out that was a HR Manager) reply to me:
Don’t worry ! They will fix it!
She never told any of the employees and really did not care about it.
I then told the General Manager, who looked at me and said: Yes! It was like that last night. Someone will clean it.
I don’t know if they care about their customers. Apparently not.
Food: was horrible! Bread was cold and meat uncooked.
I will never come back here again!!!

Place seems to live in the past… Place was dirty and the food was bad. No taste everything was bland and soggy. The walls all have stuff packed with how good they are but don’t let that fool you. From the no customer service employees to the terrible food save your money. Avoid this place for sure, I will never enter here again.

Update:
Apparently area management listens, made right and recovered.
——
Your quality, accuracy and service are now in the gutter.
I placed an online order — no chance of misinterpretation, misunderstanding, just mistakes… Missing a patty, toppings not on the items, toppings put on side rather than on items.
BC (Bacon Cheese Burger) — Should have 2 patties, if you select «Add Extra Patty «and you charge me an extra $ 1.90… I should have 3 patties but didn’t.
I called, the person didn’t give a name but wanted to know mine when I asked for a manager. Then placed on hold over 5 minutes.
Call back, another minute and a half on hold, finally get David — Manager.
I asked this same question of him, the response «I assume so «.
I questioned back «you assume so? «
Then got flippant «Listen! — I could only hear half of what you said. Our phones don’t work right here. What do you want?»
You got some nice people working for you, but this guy is using your reputation to wipe his butt in the restroom.

Even though they are open till 10:00pm on a Sunday night, don’t even try coming in at 8:45. Place looks like they are already closed and the little short black dude that has his pants hanging halfway off his ass will give you attitude like no other. Not my fault you chose to work here, pal. Customer service in general is lacking in the younger generation. Too bad I won’t be back to this location.

I love Five Guys… and I ate at this location more than I like to say… But, it has been at least four weeks without them having pickles on the menu. I know that this seems like a little thing, but for me, pickles are a necessary thing. I just don’t understand how it takes that long to get more pickles, even if they had run out the day they got them. Heck, there is a Sam’s down the road… They sell pickles there!
This wasn’t a big deal when I first went and didn’t get them, but the fact that it has been four weeks and still it has not been rectified is crazy. The last time I went, I actually laughed before we got there about calling to «ask for pickles» but thought there was NO way they wouldn’t have them.
When I last asked about them, the cashier just said that they were on order. There was no apology or brief explanation of why it would take four weeks to get pickles in (I specifically called out that it had been four weeks).
I work at the giant computer company down the road (I am sure you know the one) and I train people on customer experience and how to diffuse a situation. An apology, explanation, or even him trying to rectify the situation by asking if relish would work (in my case it wouldn’t, but it would show that he cared and was at least trying) would have made it a little better (not understandable, because it has been four weeks. I just don’t understand).
I also saw that pickles are listed as an option to order online, so that makes it seem like they are available. What do you do if someone orders online? Just make the burger sans pickles.
I know it seems silly to write this review about pickles, but it seems that something could have been done to negate this issue since everyone at the store probably knew how long it was going to be before more came in. Heck, if you had said «Sorry, we are out of pickles and won’t be getting some until December 20^th, 2024 (or whatever)» then at least my expectations would have been set to begin with.

Had heard so much about 5 guys. Only had their Cajun fries so figured it was time to try the burgers.
Ordered online because, you know, convenient. I had to run a few errands so I ordered and was able to set a pick up time. Pretty cool. They do have a lot of toppings to choose from, which is nice. Always overly generous on the fries… also nice.
The burger wasn’t too impressive. It was pretty sloppy. I had to arrange all my veggies in the burger. Also, my order wasn’t ready at the time I had put. Someone (I’m assuming a manager) said it would be a few minutes bc they were understaffed and offered a beverage. No big deal, I expected to wait a few minutes since the website says the fries aren’t made til you order. Sure, it was busy but I waited 15 min for a Little Cheeseburger and Little Cajun Fries. I might as well have ordered it there. Probably would have gotten it sooner.
Overall, they get 4 stars. The fries are good and you get extra. Customer service was pretty good. At least they explained what was going on instead of just saying it’ll be longer w no explanation. The burger was forgettable though.

I think a few years ago when they first opened five guys was better. The hype mostly comes from the fact that it’s freshly made burgers that don’t taste like they come from McDonald’s and have better add ons like grilled onions and jalapeños. Overall though it’s still your causal burger and nothing gourmet or special about it. The fries are delicious, especially the Cajun seasoned, but sharing a large order between two people still leaves enough left over to feed a small country. It’s a little on the pricey side to boot. In n out makes a better burger in my opinion and when my husband and I eat there, and both get drinks, the bill is around $ 10. Today we got two burgers, two drinks, and one order of fries for close to $ 25. Ouch.
Again not terrible, the burgers are alright and I’m sure I will continue to eat here again in the future, but only in a pinch.

It’s very simple: The burgers are great, but don’t delude yourself: The «free» add-​ons like sauteed onions, mushrooms, etc. are anything but free. The double cheeseburger costs almost $ 7. It doesn’t stop there: a fountain drink runs $ 2.29, and fries (regular) are $ 3.29 if my memory serves correctly. Yes, you can share the fries. You can’t ask for your burger to be cooked to anything other than well done either.
The burgers tasted really good — I can’t complain there. The fries were OK, but nothing outstanding. I have no complaints here.
What I’m left with is a bill of about $ 12 on average assuming to people share the fries. That’s more than you’d pay for a ½ pound combo from Fuddrucker’s, and at least there they cook the burger they way you want. Five guys also fails the comparison with P Terry’s. The burger isn’t as good, but you’re also paying almost $ 5 a person less; that’s a pretty substantial amount and more than makes up for the slightly inferior burger.
The food is good here, but I can’t go more than 2 stars on account of the value. If money is no object, I would bump this review up to 3, maybe even 4 stars.

Five Guys is a good option for a simple burger. It was my type of burger: customizable, not too expensive, and made on the spot. My boyfriend looked like he was going to cry tears of joy because you can get A-​1. I also love that the toppings don’t cost any extra. Get em all if you please!
I got the little burger, and it was plenty! The fries are also HUGE but the cajun ones are deliciousssss.

For a few days now I been having that craving build up inside, the kind of craving that when you think of it, little droplets of saliva leave your mouth…
Burgers…uuuhuhuhuhuhuhhh (Homer Simpson style)… Cheese Burgers uh hh u h hu uh h, Bacon Cheese Burger… ahguhguhsuhuahguh…
(stroke)
Once upon a time I would devour burgers for two, sometimes three, meals a day… no joke… that was way back in my youth… now a days, I am more reserved and realize that only thru a moderate approach, that is fair and balanced can we achieve life liberty… wait, sorry, CNN on in the back ground… where was I… oh yeah… BURGERS…
So yeah, these days I have settled into a healthy diet that is peppered with bits of indulgence that occur ever so often… and that’s ok… I have lost lots of weight and feel way better about myself… but I do indulge myself as a reward for doing so good…
When I told Joy that I was craving a BURGER, she wasnt as enthusiastic as I was, but then again, she just started doing Crossfit this week, so I get that… However, I still wanted a burger…
So after doing some Unilocaling, we settled on 5 Guys BURGERS and Fries… The last time I went to one was easily 5 years ago, maybe longer… and it wasnt the Round Rock location… So with the kids all rustled up — off we go…
Now I know that 5 Guys has been around since the mid 80’s, although upon further examination, I learn that they began as a family restaurant around Virginia somewhere and then in the early 2000’s, someone convinced the mom and pop store, I am sure with tales of huge piles of cash, to expand thru Franchising, and went from a handful of locations to over 1000 in just a few years.
The walls are decorated with every publication that wanted to give the 5 Guys their props and from every conceivable location on the East Coast, and thats ok… However, I noticed one, that was I think from Augusta, that listed Best of Burgers: 5 Guys Burgers and Fries… guess who was #2… Burger King… really?
Ordering is very easy, Burger, Cheese burger, Bacon Burger, Bacon Cheese Burger… Hot dog, cheese dog, Bacon dog, Bacon Cheese Dog… there is also a BLT, and a grilled cheese… Fries of course and drinks…
As you order, Josh, the Cashier yells back your order…
Me: Yeah, my son will have a hot dog…
Josh:(yelling back behind him)…ONE DOG, what else?
Me: order of fries.
Josh: ONE FRY… what else?
Me: My daughter wants a hot dog as well…
Josh: ONE DOG…
You get the picture…
Its nice, very old style, and I like that. Just threw me off a bit…
So after we get our drinks from the fountain, we notice the peanuts in the box with the boats, so we scoop some up and sit down. So first thing I notice is how clean the floors are, considering they serve peanuts in the shells… So…Either peeps in the Rock are being super helpful and clean, or these guys have the cleaning thing down…
The other thing which I am not sure how I feel about it yet, but as the food is being prepped, there is a constant barking of time gone by on orders, what is still needed and also this sense of… well kept making me feel like I was in the army and the drill sergeants were making dinner that night.
Not bad in any way, but again, just threw me off a bit…
SO my order is called, and all the food is in bags… I thought we were eating here… We bag all our food sir…
OK… again just throwing me off a bit… no Big Woop…
After all the food is out and fries are settled on top of ripped bags… I look at my burger… Huge… Its got everything I want…
2 patties
Bacon
2 or maybe 3 slices of cheese
Lettuce, Tomato, Pickle, Grilled onions, Mushrooms, Mustard Ketchup Mayo… And this is standard… Its with everything on it… Greasy, meaty, cheesy GOODNESS…
Yeah, it was good, it was exactly what I had been craving… Fries were good too, kind of soggy, but still… Good…
Oh yeah another redeeming quality, and it might just be this location and at the time I went, but 80’s tunes on the overhead speakers… I love embarrassing my 11 year old and break out in song and dance, so this made my level of enjoyment higher…
So overall, good place for burgers, you wont see me there often, cause, well you remember the story from the top of this page… right?
but I would go back… and I would tell a friend… Hey… I just did…
MISSION COMPLETE

I generally shy away from or out-​right refuse to review a chain restaurant. I prefer to give my nods to locally owned fare, to those places that aren’t necessarily offering a corporate experience where, when you walk in the door, you should know exactly what you get to expect (even demand).
However, my visit to Five Guys Burgers and Fries last night proved that, just because it’s a Franchise, that doesn’t mean it’s not review-​worthy. (And, yes, I have reviewed franchises in the past — I’m just particular and selective.)
I found myself in the Land ‘O Pflugerville, as it’s traditionally called, I believe, when I was invited up to Hanover’s for some volleyball. That review is coming because I’m falling in love with that place. As far as the Pflugerville /​Round Rock area, itself, though — I’m a South Austinite so I very much feel like a fish out of water up here. I’ve always had that attitude of «What do those people even doooo up there?» as if you’re located somewhere near the Arctic Circle. I just pitied how cold you must be in the winter, all up in the middle of nowhere. Anyway… My understanding of geography aside, I came to Five Guys last night after lots and lots of volleyball to refuel.
I’ve mentioned before, I have what might be construed as an unhealthy obsession with cheeseburgers. And while I’m a total cheeseburger snob, in all honesty, it’s not that hard to make me happy: I want solid, well-​rounded flavors, hearty beef in a tender patty, fresh veggies, attention given to the type of bun, a good sauce and great fries. There are any number of winning combinations that can accomplish this, as simple or complex as they wanna be as long as those elements are allt here and all jive. This place made me happy.
It’s a counter-​order restaurant. Out of courtesy to the patrons in line behind you, stop Unilocaling on your way to the counter and instead make your menu selection so you’re prepared when you get up there. Specifically, if you’re in front of me, if you stand between me and my cheeseburger ordering for too long I can’t be blamed for what I bite.
I had a classic cheeseburger with mayo, veg & pickle. Their potatoes that day had been shipped in from Idaho. As a nice touch, they actually display to you where their potatoes have come from that day. Bags of potatoes line the front of the restaurant and you’re actually walking past what they chop up and feed you. It’s pretty cool.
Style-​wise, this is a burger bar a la Moonie’s and Mighty Fine. You’re going to order at the counter and they’re going to call out your number when your food’s ready. Get your own condiments, find your own table. It’s extremely casual. But particularly, I found that the guy running the kitchen was on top of things, he had it running smoothly and still took the time to be attentive and check on everyone around him, interact with customers, etc. There’s a bus-​person who will come through and clean up the tables, but be nice about it and stay tidy — it’s easy to trash a table when you’re eating cheeseburgers and fries from a paper bag.
The flavors were great, the beef patties are thinner than I usually prefer, but they weren’t tough and the cheese just perfectly melted into them. Their fries get lots of accolades (according to banners and reviews on their walls), they’re fried in peanut oil which gives them a nice flavor and they’re well seasoned. I prefer my fries a bit crisper — the ones I had were actually on the soggy side and weren’t my favorite, but I do like whole-​potato, fresh cut, skin-​on steak fries which is what you get. Overall, the rating herein reflects the burger.
All in all, they do get a pretty solid four stars from me for flavor and general satisfaction.

I was hungry. Grumpy. Needed food I wouldn’t feel too terrible about (yup, chunk o’ meat is the lesser of evils when other options are breaded chicken pieces or pizza). It seemed expensive. It took longer than I liked. I was not initially very pleased.
But, damn, my burger was good!
My negative thoughts were erased when I took my first bite of my piping hot cooked-​to-​order meat treat. Worth the short wait! And, as I was enjoying my burger, looking around etc., I noticed what I had missed in my haste to order: TOPPINGS ARE FREE! Game changer. You can customize the sh-​t out of your burger with 15+ toppings at no additional charge. Boom baby!
A great option for a (relatively) quick and tasty bite!

Why is it SO damn loud (music) and WHY doesn’t the cashier know if the Cajun fries are «really spicy» or not?
Okay…now that my burger is digesting. It was good, but Im a hard burger critic, and it wasnt a mouth watering experience. Fries were good, but totally unsalted. It was very bland, but has the makings of some good food!