Discount Tire Store – Round Rock, TX

This place sucks… told me 45 minutes on a tire Balance and rotation and I was here just under 2 hours before it ever got pulled in the bay. Still waiting.

Stopped by to get out of traffic and make appt to balance and rotate tired at530 when they close at 6. No worries we can do right now if u like is what I was told! What??? Ok do it while I go grab some dinner. I got back to them about 605 and no problem we r almost done! Most places are pissed u were late getting back after closing hours X! LOVE THIS COMPANY AS ONE ON 1431 is the same. It’s called CUSTOMER SERVICE people! Alex was GREAT!!!

These guys always get me in and out fast. I love their tire warranty which has saved me quite a few times. They even threw in some lugnuts after my neighbor attempted to changed my tire and stripped them. Thanks!

I dropped my truck off to get new tires today and Alex got me fixed right up. I went next door for lunch and they were finished before I was. They were quick and took great care to make sure I was happy. I appreciate that.

Customer service is amazing. I have been hooked up with multiple discounts and even some freebies by management. Pricing is great and they have always done great work for me. The way things stand, I will never get tires from anywhere else.

I’ve always had a regular tire as a spare. I went and got all 4 tires replaced (not cheap) and told them to leave the best out of the old ones as spare. … well they gave me a donut. That means they took my tire that I had and replaced it with a tiny donut. Not happy at all. Will not be going back to that location. They treat you good but the service of the car is horrible

I went to get my tires balanced and rotated (like I always do on a regular basis) and realized something was wrong as soon as I got on the highway. There was a shimmy that wasn’t there when I brought it in an hour before. I couldn’t make it back that day, but did 2 days later and was told that my 40,000mi Discount tires had a little wear that could account for the vibration. Sounded like BS to me, but I couldn’t take it in to re-​balance that minute. 2 days later I took it back and, low and behold, my newly balanced tires were 3 ounces out of balance. I was now told that maybe the machine was out of calibration… After another balance, the shimmy is now gone. It wasn’t until I got home that I read on the sheet that they only re-​balanced the FRONT tires. Why the hell didn’t they check all of them if the tire machine is now suspected of being out of calibration ?? Now I need another trip back to this place. It’s not always this mediocre of service at this location, but it’s not the first time for me either…

I’m not sure what discount tire does to make all their employees so happy; but it’s amazing. Every staff member is always helpful and they go out of their way to make sure you are taken care of. I would never go anywhere else.

Discount Tire in RR has fixed not one, but two, flat tires for me at no charge in a matter of two weeks! Awesome service. Not only did they fix them for free, but both occasions were done in less than 30 minutes with no appointments pre-​made. Plus, every staff member I’ve encountered with has been super friendly! I know I need new tires soon and they will definitely be the business I go to for replacements. Thank you Discount Tire! :)

These guys have top notch customer service. Other businesses need to take note. I have always gone with discount tire, minus one time to save a penny or two but discount is worth every penny. They still took care of me and my vehicle whenever I didn’t make a purchase with them and they found mistakes the other company made and fixed it free of charge. Discount is the way to go all the time! Lesson learned and scouts honor I will never go anywhere else to purchase tires!

Thanks for the fast friendly service! Travis helped us figure out our issue, got us new tires and checked out tpms sensors that we’re going out. And most of all, thanks for also helping us get to our appointment by getting the car in and out so quickly. Prior and future customers we will remain.

I came in for a repair on my leaky tire (a repair they do for free) at around 4:30 on Saturday ½. I was greeted at the door and we immediately went to my car to do an overview. The gentleman who checked in my car said it would be about 15 minutes. I let him know we’d be across the road getting a bite to eat. While we were eating, Raymond came in and handed me my keys. He’d pulled my car over to me. I know they were wrapping things up and getting ready to close, but that was still some great service. I will keep coming back.

Great service! I had two tires that had nails in them. They repaired them for free! I never haggled, complained or anything. They were just that generous. I am a new loyal customer that will go back.

I have gone to this location for the last 8 years. Every time I go, I always receive the best customer service! The staff is amazing and go out of their way to get you taken care of

These guys always do a great job for me. Today I brought my car in with a slow leak. They checked out the tire first and asked if they could replace the tires if they couldn’t repair it. They repaired the tire for no charge even though they didn’t install them. The time before that, I went in and they gave me a discount when they didn’t have to. Everyone is friendly. This is a business that knows customer service.

My wife needed some new tires and we were afraid the wait would be very long. However, upon parking and getting out the car before we got to the door a gentleman met us with assistance. He assessed the tires put our information and has out within an hour. They even upgraded our tires due to not having the tires we wanted in complete stock (3 out of 4 tires only). It was a great experience. My wife and I will definitely use Discount Tires again.

Wow, good job!
Nothing like finding a nail in your tire as you are leaving town for a trip.
This happened to us Saturday morning (August 15^th, 2015). The store was crazy busy, full of people waiting to be helped, and waiting for their cars.
The staff handled each customer in line quickly. In our case, We could see the nail, and knew the tire would have to be replaced. They were able to get us back on the road in 1 hour and 10 minutes total time, including our initial wait. Considering the number of people there, we felt very lucky.
About the store:
The store was very neat and clean. The chairs where we waited were very comfortable. There was complimentary coffee and bottled water for those waiting.

I stopped by here yesterday evening about an hour before closing. I came to have some tires I purchased from someone else mounted onto my Jeep. The guy I spoke to was extremely unhelpful and tried talking to out of mounting the tires because they were «raggedy» and old. The tires have a large amount of tread still left on them and were just dirty… After that didn’t work he was convinced that the tires would not fit on my rims and that it would be very expensive and take all day tomorrow. I knew that the tires would fit without a doubt in my mind. I also double checked the dimensions and asked a couple of experienced Jeep owners who own shops and everyone told me that there is no problem and that they do it all the time.
I returned today to pick up my tires and get them mounted at a different store. They had no issues mounting the tires and it took less than two hours to dismount them from old wheels and mount to my vehicle. The guy who helped me just assumed I had no knowledge and wanted to hustle me to buy new tires. NEVER coming here again and would NOT recommend to anyone I know.

Had I nail in my tyre and thought I was close to being needing new tyres. Stephan was able to help me out. Quick service I was in and out in less than 1 hour.

I had big screw in my tire so I went to discount tires. They took a look and told me it would be ok. I was planning on buying a new tire just in case. They quoted me $ 93. They told me it’ll be about 45 minutes. Well it only took 20 mins and they said it was free! I was excited to know I saved $ 93 and my tire was fixable. When the time comes for new tires I will be coming back to discount tires. Thank you

These guys are great. I needed special tires for my car. I placed the order for it they only require a little down payment. My tires arrived the very next day and I brought my car in. The staff was friendly and they had me in and out in less than 30 min. I sat waiting with my son. He didn’t complain so that tells you we weren’t there for that long. Will be back to this location next time I need tires.

I have been to this location many times and I have always been pleased. I was especially happy when I left there yesterday. I had bought 4 new tires in March and I had opted not to get the warranty certificates that cover you if your tire is unrepairable. Well, it just so happens that on Thursday this happened to one of my tires; something had put a gash in my tire. Well, Ferren was very friendly and pointed out that the best way to go is to get certificates for all my tires. This ended up being less expensive than replacing the one tire. I am glad I did because they are doing some construction where I work so I would not be surprised if some object lying around puts a gash in another tire; if so it won’t be such a big deal. Again, Ferren was very cordial, he shook my hand when he greeted me and he shook my hand before I left and thanked me for my business. It is so important as a customer to have a store representative tell me that my business is appreciated! The tire replacement was also done in a very quick fashion although I didn’t have an appointment. Excellent experience all around.

I went in yesterday and needed 2 tires they were great. Very professional and courteous. I was only there 30 minutes. And the price was good.

Took our Edge in to Discount Tire to get the tire replaced. Firstly, was able to look up to see the tires they had in stock and low and behold they happened to have the 22″ Perelli’s that were standard on our Edge in stock, which was impressive to begin with. We were then able to book an appointment online and reserve the tire. Went in and they were super quick and effiecient, Kenny met us at the door and immediately got our Edge in and getting worked on. Fifteen minutes later we were out the door, couldn’t believe how quick they were in spite of how busy they seemed… Super impressed!!!

Wow, really impressed with the service here. Brought car in because my car was slipping around in the wet weather even though I replaced all 4 tires in September. Back tires were totally worn with less than 15,000 miles. Brad replaced the rear tires and credited me 65% of the replacement cost since the tires should’ve lasted around 50,000 miles.
On a side note, during my transaction, the phone was ringing, and he asked my permission to answer it. Completely professional. I would be lucky to have him working at my stores.

These guys are great. Been here several times to get my tires rotated and balanced (FREE if you buy all 4 from them), and they have always been prompt and fast. They will try to upsell you other services but are not super pushy. Good guys with lots of experience and expertise.

This company knows how to run a business! I have never been more impressed with a company! Where else can you get free tire rotations and flat repairs regardless of where you bought your tires! Competitive prices and fast service! The employees are professional and cheerful. I’m sold on Discount Tire!

The guys always take really good care of me. Wait times aren’t bad, and they do a really good job of making sure you understand what is going on.

These guys are very professional. Waiting for about an hour and sitting in the waiting area I noticed how well all these guys treat coustomers. I have been to this location a few times, once for a flat tire that they fixed FOR FREE. Actually they had a donation box for a charity if you want to donate instead of paying for a flat fix. I have been very pleased here. My only complaint is that they could probably get a tv in there or something to pass the time. I can only play candy crush for so long. There are some good places walking distance to pass the time too. Next time I will definitely have to leave and go get a treat because the smell of tires gave me a headache after 30 minutes.

Unbelievable.
My daughter had an emergency situation in which she immediately needed help with her tires. She arrived as they were closing but they still had several customers they were assisting.
She had an emergency and their response was this: I can give you air, ma’m. She got the same response each time she desperately asked for help. They refused to assist her.
She was finally given a recommendation to go to NTB which is about 10 miles away. The experience at NTB was even worse, it was an absolute nightmare (see my NTB review).
I won’t ever be back at a Discount Tire again. If they’re going to leave a young woman traveling alone completely stranded without help in an emergency situation, they are not a company I want to do business with again.