Massage Envy – South Round Rock

I went here not knowing what to expect, it’s hit or miss a lot of the time for me with massage therapists. This was one of the best massages I’ve ever had. Travis was very good. I will definitely be coming back. Not many people can really do a deep tissue massage properly and it’s such a lifesaver for people like me with major issues. It is priced very competitively as well.
What someone like me cares about is the quality of the actual message and Travis delivered 100%.

After a long and tiring day at work, I deserve a relaxing massage from head to toe.
I schedule an appointment ahead of time thinking that I will be accommodated immediately, but it’s not what happened, even though you scheduled for an appointment ahead of time, you still have to wait I guess, just like any other massage spa.
I just want massage, I don’t want to argue. I’m tired. Lol. Overall, still want to go back. I love my masseuse.

My husband and I have been going here for years. Unfortunately our massage therapist Bill, no longer works there. I had a new therapist today her name was Dawn and she gave me a fabulous one and a half hour massage.
On the downside I did have to wait several minutes to be greeted by the front desk employee. Also the relaxation room had plain tap water and no updates to the décor.

The front desk people are nice enough and the massage therapists are adequate. The problem is that this facility is poorly managed. First, the waiting room is not nearly as nice as the other locations, that have flavored water and magazines from this past year. Second, the facility seems in disrepair. Third, the therapists cheat you out of about 10 – 15 minutes of your massage, taking a couple minutes after the hour to come get you, giving you way too long to get undressed and then ending sometimes as much as ten minutes early. And fourth and most important to me is that they have continued to charge me months after I have canceled my membership. Every time I call, they say a manger will contact me, but I’m still waiting and those charges are still on my credit card. I may have to even go to the Better Business Bureau or try and take legal action against them if this continues.

Just came by to book an appointment and also to transfer some massages. The massage envy’s hours said they were open and all their lights were on — the door was locked and no one was at the front desk. We also called and no one picked up. It is 1:30 on 12/​27/​2015.

Lisa is great! I feel so relaxed and better. She is very informative and the pressure she applied was spot on. I recommend her and the location. It’s very clean and elegant at this location. I must go back next month! Thank you!

My honey’s momma treated me to a massage here as she has a bunch piled up from the membership she never uses. She booked the appointment and we got there a bit early, it was a nice waiting area once you get checked in with relaxing music playing. Their water area is a bit of a joke, they have no flavored water as other spa type places have and it is not very chilled but the seats are comfortable.
I had a male masseuse, I forget his name now but he had pretty big meaty hands that were borderline punishing me for letting the knots in my back get as bad as they did. I appreciated his technique though, as he knew how to get to the knots and did pressure point massage on them to try to work them out. You will be very slow for a few days after though because of this so staying hydrated and stretching is important.
I think that they are pretty hit and miss with whom they employ as well as the quality of the services you will get. But I think that any type of subscription spa place will be like that. They do have a good membership deal but I don’t think I would join up as I would probably not take advantage of it frequently enough to make it a worthwhile investment.
I would rather go somewhere to have a much better massage or facial and pay a little more… but it could always be worse as well I suppose.

My husband and I have both been regulars at this location for a long time. We actually live closer to another ME, but we like this one better. Plus they have the spa features, so I can get facials. Everyone we have encountered here is friendly and professional! I’ve had scheduling snafus happen once, maybe twice — the ladies at the front had great customer service, fixed the problem and comped part of the service.
Tip — make an appointment early, this place gets busy!
All the therapists and estheticians we’ve worked with are wonderful. I like how my massage therapist suggests at-​home followup treatments, and after a facial they explain and recommend products without the hard sell.

I love this location, my favorite therapists are Dawn and Katherine but all I’ve seen have been good. Also really enjoy the facials they offer with the murad products. This location seems like it’s a lot larger than others I’ve visited and the atmosphere is nice. Overall a very good service for the price and a nice location.

I have always found great service at Massage Envys. Great for me as I travel for business & can use my membership while out if town. Just had a deep tissue massage with Lee at Round Rock and it was the best!

My husband bought me a membership for my birthday and I finally cashed it in a week ago. When trying to schedule an appointment I could never get anyone to answer the phone, nor give me a call back. I had to go in person for someone to finally help me book an appt. They apologized and promptly set me up with a great therapist named Meridith. I was late and cut into my time so I scheduled another session for today.
When I got checked in, I waited in the lobby for Meridith to come for me, but when it was my turn a different masseuse took me back. Apparently Meridith had called in, but nobody had called to inform me! Not only that, but they didn’t have the paperwork I filled out last time so she had to take down all my info again. .ok. I FINALLY get back in the room, undress, go to lay down and I notice something on the sheets…
DRIED WHITE SUBSTANCE AND PUBIC HAIR ON THE SHEETS!!! WTF?!
I then had to get redressed, and escorted to another room. I checked three times lol.
needless to say my therapist was highly embarrassed, the receptionist was embarrassed and I well, was disgusted. Thank god once again I was given an experienced therapist that made up for the lack of cleanliness and order in the establishment.
My session was comp’d and I still have my prepaid session on file… but seriously WTF?!

Appears that their online service doesn’t work or they don’t care. I used and got a message that someone would call me so confirm (or not) appointment time. No one called me. Not sure if that was because they ignore online or if they were booked. Either way would have liked a call. Will not try them again. Wish I had read all the online issues with customer service first.

Earlier in the week, I used their online service, and requested an appointment for 12:30 or 1:00 on Saturday (02÷01÷14). Someone called me back and confirmed a 1:00 appointment and asked that I arrive at 12:45 to complete paperwork. I then planned my day around this 1:00 appointment. I was very excited that I was finally going to get some relief from back pain and I arrived promptly at 12:45… as requested. The lady at front desk tells me that she has me down for 2:00. She explains to me that she has no availability for 1:00 and asked if I want to «hang around for an hour and come back?». I understand this mixup was not her fault, but an apology of some sort would have made the issue a little better. After I «hung out» for an hour and returned, the same front desk lady acted like she was in pain from having to hand me the paperwork to complete and escorted me to the waiting area. No smile and again, no apology. In the waiting room, there’s no water to drink … massage businesses usually have water for their clients… but not that day! And she handed me a pen that doesn’t work. Really?! Rita completed my massage and she was decent. Not the best massage I’ve ever had and certainly not the worst. After my appointment, a different lady at the front desk tried to sell me the monthly membership for only $ 59 per month. Are you kidding me? Why would I pay to be a member of a business that has poor customer service and makes — what’s supposed to be a relaxing moment — into a hassle? No, thanks!

I just received the best massage of my life! Been getting these pretty regular at various places around Austin and most recently doing the 1 a month deal at Massage Envy and they are usually pretty good. Don was my therapist today and the deep tissue she performed was incredible. I jokingly asked how long have you been doing this, 17 years! She has acquired a wealth of knowledge and experience that is displayed during her session. I have never had a repeat therapist buy guess who does now, this guy. Thanks Don

Today was a horrible experience at Massage Envy. I took a day off work for a massage and facial and I get to my 9 am appointment to be told they had to cancel because the masseuse couldn’t make it in. Ok I tried to reschedule and the lady at the front desk was more like that’s your problem. She wasn’t helpful at all. I called another Massage Envy and the lady was helpful. She offered to call others to check on open appointments. All other times I’ve been to Massage Envy have been great or they’ve fixed the issue. This time not so much. Get better front desk help.

Received a gift card for Christmas and scheduled my massage the day after my marathon. Very good massage, accommodating hours. Just wish I could afford more massages!

I have been a member at Massage Envy for three years and I love it. As a hair colorist that works normal salon hours (Tuesday-​Saturday) it’s tough to find therapists that work on my days off. Massage Envy has very accommodating hours and are open seven days a week. They are almost always able to find you a same day appointment but if you require a certain therapist I suggest making an appointment.
The front desk staff has always been very professional and positive. I never feel rushed or forgotten and as a beauty operator myself, I know that is a rarity in our business.
My favorite therapists are Annette and Libby. They both are thorough and communicate very well. For me that means they ask how you are during the massage (more/​less pressure) but don’t disrupt with questions or excessive talking. I always leave them relaxed and refreshed.
Today’s world is stressful and toilsome. Invest in yourself and make massage a priority here at Massage Envy South Round Rock.

I’m getting old. I mean, stuff is creaking and popping and crackling like a bowl of cereal in my clothes.
And then came Lee. And James (?).
I had 2 different appointments within a week and Lee was booked when I went back, so I then I had James. They were both amazing. Once I got past the being worried about boys looking at my chubby parts, I was able to relax and enjoy the massage.
I just started with my contract, so I’m not sure how that piece will work out.

This location was recently renovated to include a spa (facials w/​Murad products). Very easy to get to, friendly staff, quiet waiting area. I have a membership (never thought I’d go for the franchise massage) and every massage (Libby or Annette) I’ve gotten has been awesome. Facials are relaxing alone, and are the icing on the cake if added to the end of a massage.
Also used my membership while traveling in California — no hassles and a great addition to our trip.

I’ve had a membership for over a year and always look forward to my Massage Envy appointment. My favorite is Libby who is an awesome massage therapist, and I enthusiastically recommend her to you. .. the reader of this review. Massage Envy has ultra convenient hours of business and many convenient locations.