Eddie Bauer

I’ve never given such a glowing review even though I left the store empty-​handed… Until now. The young woman who greeted me was incredibly friendly. In addition, she engaged my daughter who was impatiently shopping with me in her stroller. It made me feel as if she wasn’t just on autopilot like so many mall store employees seem to be.
I was looking for something out of season and I knew it was a long shot. That didn’t stop her from looking everywhere. Plus, I felt like she was actually listening to me. I said I was really over plaid, and she didn’t show me anything plaid. I know that seems obvious, but unfortunately such awareness seems shockingly lacking in retail these days.
Though we didn’t find anything that met my needs, I will go back simply because of the excellent customer service. The manager of that store should be proud of their employees.

Never had anything BUT trouble with this store for exchanges and returns — even though the clothes have all the tags and I have the receipts. Everything with them is a massive hassle. Taking my business elsewhere…
Btw, have not been thrilled with the quality of the clothes.

Eddie Bauer is a NW staple for outerwear and quality clothing. I admit I am a bargain shopper, but when they have their annual sales and steep discounts, it is SO worth it. This location at Northgate is a good one for finding my sizes versus the more popular U-​Village location. One of my favorite down coats from this season is from EB.

Eddie Bauer has been my «go to» place for outerwear for years since I relocated to the Pacific Northwest. I have everything from henleys, to wool socks, to down vests, to awesome hats. I love it all!
It’s not just the products, it’s also the service. I’ve always gotten great service at the Northgate location but yesterday it was off the hook. We were laughing and joking around as we stood in line to pay. The staff was very respectful and very friendly. It’s that kind of service that makes shopping fun and not a chore.

I moseyed on in to Eddie Bauer the other week cause they had a clearance sign outside the store. I’ve been going to Northgate Mall my whole life but it wasn’t until recently that I started visiting EB. Apparently I’m getting old cause these clothes now appeal to me.
Anyway, they had a very nice waterproof jacket for only $ 35, but didn’t have my size (M). I was about ready to walk away disappointed but the saleswoman told me she could call another store to see if they had it in. The U-​Village EB did have it in my size and it was put on hold for me.
Two days later I went to the U-​Village store and bought the jacket, along with some other very cheap clearance items. I’ll definitely be visiting EB more in the future.

Love Eddie Bauer. Been shopping at the Northgate store for years. The clearance section is the best in the mall. Sometimes 50−60% off the markdown price, rediculous! Yes please. This store is so dangerous for me. Recently they added more vibrant colors and lots of cute feminine styles. Staff is friendly, always lets me know the current sale.
Great return policy too. They will take anything back, with a receipt or not. Washed, worn, doesn’t matter. They have returned money to my debit card, given me store credit, or happily exchanged things for me a number of times. Who could have a problem with that? For the person who had a problem because they didnt just fork over cash to you, well duh. Sounds like you didnt pay cash in the first place, it’s a store, not a bank! You must be that person who wants to argue with the unfortunate clerk and hold up the line behind you, instead of just accepting the the store policy like the rest of us. I’ve always found their return policy very generous.
I’m definitely a happy customer.

I like this store and Eddie Bauer in general. Sometimes I do find their clothes to be expensive, but not with all items, and you can always keep your eye on an item because eventually it will go on sale. If you sign up for their emails they are often running discounts/​specials. This staff here is always super friendly. One thing that would be nice though would be a way to look up purchases with out a receipt, seems like most stores can do that these days. In general, I feel like their clothes are better quality than most places. Places like the Gap and so on have really lowered the quality of their clothes (but not the price!), and that is what I think makes Eddie Bauer stand out a bit (and they have good style).

i needed to return an item at Penny’s, so i went up to Northgate Mall after my failed return experience at the Eddie Bauer store in University Village. **please reference my other review**
after my return at Penny’s failed because i was given the wrong gift receipt, I decided to see if there was an E.B. store here in the mall. there was. so i decided i would be more firm with them to try and get a cash refund. i was so unhappy with my previous experience I figured if i was belligerent enough and abrasive enough that they would concede and give me the cash refund i wanted.
i put the jacket on the table.
i handed over the gift receipt.
and as the cashier representative was being very professional he explained to me that i could get store credit.
I said i wanted a cash refund.
he said he could not.
i said «i have the gift receipt, what’s the point of the gift receipt if i can’t get a refund?
he said there was no way for him to process a refund in cash due to store policy.
at this point i’m thinking, it’s REALLY EASY. you take the amount that is on the original tag, multiply it by the sales tax, and voila! you have the amount you can give me in a cash refund.
he said he couldn’t do that.
then i looked up at the HUGE writing on the wall behind him.
it was the satisfaction guarantee i had read while i was standing in line.
it goes like this here:
«OUR CREED
To give you such outstanding quality, value, service and guarantee that we may be worthy of your high esteem.
OUR GUARANTEE
Every item we sell will give you complete satisfaction or you may return it for a full refund.»
It’s a very impressive statement. it conjures up images of the banks who got the triple A ratings on the mortgage backed securities that were in reality sub-​prime crap. but i digress…
so i pointed at that CREED and GUARANTEE and i said, «it says i can get a full refund.»
he didn’t budge. he said he would not be allowed to break store corporate policy to give me a cash refund.
hmmm…i wonder if the CEO walked into the store, announced who he was, and with a gift receipt and an unworn perfectly untarnished item he would be given the same treatment. actually, i think my customer service representative behaved so professionally and so politely, that i think he would have treated his CEO the same way.
but then that same CEO who is responsible for creating that lie and fabrication called a CREED and GUARANTEE would probably just go back to his office and bend the rules in his favor and then get his cash back.
WHAT IS THE POINT OF THE GIFT RECEIPT IF THE PERSON WHO GOT THE GIFT CANNOT GET A REAL LIFE CASH REFUND?
That CREED and GUARANTEE i wrote above was easy for me to think of and put into this review. it’s because it’s printed out on the back of the receipt. THE GIFT RECEIPT I HAVE. That misleading hoax called a CREED and GUARANTEE is even written on the back of the gift receipt.
I asked the guy, if your corporate policy is i get store credit, then why doesn’t it say it in big letters behind you? All i see is that it says i can get a full refund. Where is the fine print? So then the CREED and GUARANTEE should also add the following:
«By ‘full refund’, we mean a credit back to the original credit card used by the original purchaser. So if you have a gift receipt, then you have to go back to the person who got you that $ 200 jacket and ask for their credit card so that you can come back to the store AGAIN and then we can credit that card with the same amount. Then you can finally go back to the person who gave you the gift and ask them for the cash instead. We know it’s an extremely awkward, unimaginable way to conduct yourself, but we have a corporate policy to operate under and only the CEO his Board of Director yes-​men has the power to change it for his benefit alone.»

If I had better hair and bigger teeth, I could totally be an Eddie Bauer spokesmodel. It’s kind of scary how often I dress in nothing but Eddie Bauer clothes (well, underwear excluded), without even trying to. Their clothes fit me in size as well as down-​to-​earth style: I don’t look like I’m 13 and trying on my mom’s clothes, and I don’t look like I think I’m 13. It’s all nice and normal. The prices are decent; I don’t buy $ 400 jeans, but $ 60 seems fine for jeans that fit.
But they’re in the dang mall, and their staff can be a bit over-​helpful, and their sale rack is populated almost exclusively by XXS’s, XXL’s, and OMG fuchsia.
is probably half the reason I have so much Eddie Bauer stuff, but the Eddie Bauer store has gotten plenty of my money too.