Central Texas Animal Hospital

Since moving here a year ago, we choose this vet because we needed dog boarding and central tx animal hospital had the best rates. We continued to use them for routine vet care and they have always been kind and it seems like the staff really cares about the animals. My dog decided to tear her ACL equivalent and we just recently had it fixed here. The surgeon was awesome, the vet was awesome, and the techs were awesome. We are very happy with the results. Hopefully Onyx will learn that she is not a real super hero and that flying off the back porch at full speed to chase rabbits is a a fruitless endeavor. One can only hope, I would prefer to not have to pay for any more surgeries. Sigh.

We took our dogs here for many years. The office staff was very friendly and good. However they over vaccinate and will bombard you with reminders to do so. Since they use an old school filling system approach they also had a hard time keeping track of what was done in each office visit. There are some good vets at this practice but they don’t work together and will refuse to treat when another vet is on vacation. Another issue is that they are very expensive. I did not realize that until I had to take my dog to a specialist for auto immune disease which I believe was from a lepto vaccine which he received at this practice which was completely not needed. The pcv Test at specialist was $ 16 which is half the price of what this practice charges. I informed staff but nothing was done so it was better to continue to take our dog to specialist for what turned out to be a fatal disease. Since the passing of my dog we have since switched vets and have been much happier. I do not reccomend this practice.

This review is primarily for Dr. Sherry Hill, but I also want to say that the entire staff at Central Texas Animal Hospital is great.
I’ve used Dr. Hill in 2 locations because no matter where she goes, I go. She is my vet, nobody else will do. Her care and compassion are remarkable. As a fierce dog mama, she knows how to handle me and her primary focus was my dog.
I say «was» because I’ve recently lost my sweet Cavalier King Charles Spaniel. Unfortunately, Dr. Hill had to give me the bad news that he was in congestive heart failure. That news can’t be easy to deliver, but she had a way of softening the blow– which was the biggest blow of my life.
I live in far south Austin, but drive to Pflugerville just for Dr. Hill. I recommend her to EVERYBODY. When you meet her, you will have no doubt that she is the vet for you.
Thanks to everyone in the office for being so great, and to Dr. Hill for being my rock during the most difficult time in my life.

They are so good with my pets! My cat is kinda mean, and they gave her a shot and she didn’t even hiss. They use some kind of plug in that’s supposed to calm the cat and I was shocked how good they were. They are straight forward about the cost of services and their employees truly are pet LOVERS.
My dog pees every time he goes in there and they are so nice about it. (what can I say, he knows he’s at the vet). But when he had a surgery they offered to text me throughout the day on how he was doing. I got a text on his blood work, a text that he had finished surgery, a text with a picture showing me he was waking up ok. THAT is customer service. They are great. I have referred others to them too. I had considered cheaper neuter services that didn’t call back and I decided to go with the experts.

Stay away!!! Can’t diagnose simple dogs issues. Overpriced for the expertise they provide. They referred us to a specialist, that specialist was shocked to hear the instructions that were given to us. 1 cat put down and we almost put down our dog when all she needed was a medical change.
They are also extremely slow, sat in little room with a post epileptic dog’s episode for 45 minutes. After seizures dogs just wanna move around, that little room had her crying the entire time. Then I stood there for 10 minutes trying to pay, why?
The old ladies are rude and slow, docs are amateur with no bedside manner. Techs/​assistants are great though. Dr Ussery is great, I wish we got her every time! Unfortunately we can’t request her care.

We’ve been taking our pets to CTAH for over 12 years for everything from routine shots to surgery. Just this summer, my nine-​year old cat developed bladder stones and rather than going directly to the surgery, they started with medicine and diet changes. Thankfully that worked and surgery wasn’t necessary, but I appreciated the fact that they wanted to start small and build from there. I’ll forever be grateful to them for the fantastic care they gave to my late mother’s cat… they treated that cat like a member of their family and not just another animal. I can’t imagine going anywhere else for the care of my fur babies!

My family and I have been coming to this vet for years, even before the awesome remodel. They have always done everything they could for our animals and treated them as their own. I’ve never been dissatisfied with our services. While this may not be the cheapest vet it is worth the money to know your little guy is in great hands!

I have been bringing my cats to CTAH for 5 years now, and have always been extremely pleased with the veterinarians and the office staff. My mother (who is 88 and doesn’t «Yelp» unless someone steps on her foot) also brings her cat to CTAH.
The doctors and staff really care about their animal patients. Everyone is really friendly and knowledgable and I am grateful that my cats (and my mother’s cat) get such great care.
Thanks, CTAH!

I’m surprised to see such a low rating here for CTAH. I’ve been taking my dog here for about 8 years, and I’m extremely pleased with them.
The health of my rescue dog has been «persnickety» at best. They’ve kept me both calm and informed every visit, and I’ve always left confident that my little guy is getting the best possible care. The ladies who work here are extremely friendly, and seem to really care about the animals who come here.
In a perfect world it wouldn’t matter, but — they always make sure I know the cost of every option, and if it’s essential for the health of my pet. I wish I could always afford the most expensive treatments, but that’s not realistic. I’ve never been pushed to purchase anything unnecessary.
I’ve actually moved two cities away, and still make the drive here for my vet needs. They’re worth it.

Stay away! This place used to be the best vet clinic in the greater Austin area. Used to. Roughly three years ago they switched gears from being a customer care oriented clinic to be a business focused on selling products in house. Every time I bring one of my pets in the first thing the ‘vet’ (Banks, Modac, etc) will do is try to sell me a special type of food, or unnecessary test. If you refuse THEY WILL NOT TREAT YOUR ANIMAL.
Also, and this is quite odd, they will take your animal away after you arrive and not give them back until after your consultation. While this is not uncommon for vet techs to do in administering fluids, vaccines, etc it is highly suspect that they now refuse to allow you to watch. how am I to know that they even treated my pet at all?! Not to mention how stressed my animal was without me there for comfort.
They no longer care for animals, they care for money.
Such a shame, as I genuinely loved this place enough to bring nearly a dozen critters and spend over $ 10k since 1995. Modak and Banks are BAD NEWS. Stay away!

I am a repeat customer because:
1) They actually do cat grooming.
2) They charge really reasonable rates #1.
3) I get a great laugh at my hefty male cat when he gets a lion’s cut with a pretty little blue bow.
4) The staff is friendly and the facility is very nice.

CTAH sees all three of my pets and has been responsible for my pets’ care over the last 6 years. We’ve used every service: grooming, boarding and vet care and have never been disappointed. The staff is friendly and always takes the time to carefully explain what is going on with your pet’s health (and in our case we’ve had issues ranging from Horner’s Syndrome, torn CCL’s and thyroid issues). All the vets I’ve dealt with have been great. My personal favorite is Dr. Modak (although, you really can’t go wrong with any one of them). The front desk staff are terrific and as a beagle owner, I always love getting to chat with Mary. Also, I’d be remiss if I didn’t mention the vet assistants/​techs who have all been pretty wonderful.

While away from our then-​home in Odessa, TX, my dog managed to stress himself out so bad– he became very ill and couldn’t be «cured» with the normal «home remedies». In a moment’s notice, my boyfriend was able to call their office and schedule an appointment for the same day– no problems involved (even for a Friday!). The vet I met with then reassured me that North would be fine and explained everything thoroughly and completely. And, let me know that if I had problems, to give them a call ASAP. What made me even HAPPIER was that they called first thing Monday morning to be sure he was okay and to check his status. I appreciated that SO much that now that I live here in ATX, I am MORE than willing to drive to Pflugerville to see that my dog receives the same care and attention they gave him as an «emergency case.» In my opinion, you will not be disappointed with the staff and doctors here.

Another way to tell an excellent veterinary clinic is how they handle things when your animal needs to be euthanized.
We had 9 cats, several of whom were elderly, and one of whom had extraordinary physical problems. We unfortunately lost three of them in three months. The sensitivity and caring we were shown during such difficult times and as we made hard decisions just cemented my love of this clinic. Dr. Banks and Dr. Coleman both went above and beyond the call of duty for us. They cared about our cats and about us, and spent a lot of time going over our options and making sure we had a clear picture about our cats’ health.
Just about any clinic can do a good job with healthy animals. A great clinic does an excellent job with sick and dying pets. I cannot recommend this clinic enough.

We have taken our 1.5year-old dog for medical issues occasionally and had no problem. However, their grooming service is AWEFUL! Like other reviews posted here and there, my dog got totally terrified when returned home after their grooming. Nails got clipped way too short, hair got shaved very unevenly, with lots of nicks and cuts. Poor little dog was behaving like a different dog — seemed very sad and scared. He was a happy, romping youngster until he went there. For $ 43, you can find someone else who treats your dog nicer. Definitely NOT recommend them for grooming services.

I love Central Texas Animal
I have taken my Lhasa Apso there since she was a pup. It is a very busy office, but when I call to ask if I should be concerned about limps, warts, or what other new weird problem my baby has now, they never make me feel like I am silly or like I am bothering them nor do they insist that I bring her in if I should really just wait and see.
I also board Luci there when I am out of town