Hometown Animal Care

I really love and trust the staff at Hometown. I have hopped around over the years and had some terrible experiences with other vets but with hometown I feel at ease that my ones are being well cared for and handled by well trained staff. The place is homey, the staff are warm and friendly and I don’t feel like they ever try to nickel & dime you. Recently, my senior beagle was diagnosed with cancer and had to be put to sleep and Dr. Sutton helped guide us the whole way. In a very difficult situation I still felt comfortable and confident working together to make the right decisions. They even sent me a giant bouquet of flowers with a sweet note after my dogs passing. They truly care. I highly recommend Hometown if you are looking for a great place to help keep your pets healthy. Thanks staff!

Took our dog here bc of allergy issues. The vet was knowledgeable and took the time to listen to me. The prices were reasonable and the bedside manner was superb! No complaints from me!

I’ve taken my cats here a few times. The front desk staff is hit or miss. I called with a somewhat urgent issue last week and the lady who answered the phone was so rude. I’m the kind of person that votes with my wallet, so I’ll be looking for a more compassionate veterinarian.

Great place to board your cat! Personnel are friendly and professional. Nice accommodations for cats. We highly recommend it!

I’m updating my review to reflect a service Hometown offers that I dreaded taking advantage of but forgot to update on.
The pup I referred to in my previous review had to be put down. She was 15 years old and have been my best friend all 15 years. It was easily the hardest decision I’ve ever had to make but a decision I had to make for her sake. I had looked into at home euthanasia but didn’t want this taken care of by someone I didn’t know and trust. We called Hometown and they told us to come in right away.
When I arrived I was speechless as I held my frail best friend in my arms. I quietly sat down in the lobby, unable to speak to the woman at the front desk for fear of completely losing my composure. Before my husband could follow me in to speak for me the front desk was already aware of my presence and a vet tech came into the lobby and confirmed that I was holding Daytona and to follow her back to a quiet, private room. She offered to carry Daytona but I couldn’t let her go. When we arrived, she quickly brought in several blanket to make my pup comfortable. They gave me time with her before Dr. Morelli came in. It was such a relief in that moment that the first vet to see my pup at Hometown was also the last. Dr. Morelli, as always, was kind, and comforting, and informative. She explained in a very calm and soothing voice exactly what would happen and how it would affect my ailing friend. She asked me if I needed more time and then we proceeded.
This was easily the toughest day I’ve ever gone through but the comforting, accommodating, and caring people of Hometown Animal Care made this day as easy as it possibly could been. They all understood. Many looked to have tears in their eyes. I walked out of their office shaking and quietly sobbing with my best friends collar in my hand.
Not a few weeks later I received Daytona’s ashes. I feared they would be given to me in a bag or something less than dignified. What I received was a beautiful, carved wooden box in a velvet bag. The bag had a quote on it from the poem «Rainbow Bridge». If you’re grieving, you should look this poem up and find comfort in the beautiful image it brings.
So I cannot recommend Hometown enough. From fun puppy visits, to scary surgeries, all the way to the final visit… the people serving the animals of our community at Hometown are the best around. You won’t find more caring veterinarians and you won’t find a more comforting environment for questions and answers.

I brought my dog here for boarding because of the great reviews.
When dripping off my dog there for the first time it took her 30 minutes to get taken to the back. Do not expect this to be a quick stop.
When picking her up the grooming people cut her nails so short she was bleeding. I was not warned of this issue when picking her up. Upon arriving home I noticed blood in my backseat. I immediately called and asked for explanation. Was given the choice to bring her back. The lady on the phone expressed no concern and had a dismissive attitude like she could not be bothered with me or my concern for my dog.
Overall truly disappointed and will not be going back.

One of the cleanest and personable veterinary clinics I’ve been to in a long time. I was once a vet tech and understand that client interactions are just as crucial as patient interactions, so it’s been hard for me to find the right place for my fur kids. I brought my new rescue pup in for a check up exam and the DVM and staff were all very thorough and friendly. I also appreciate that I made an appointment and was seen within a reasonable amount of time. I’m glad I brought my pup here and look forward to returning.

I absolutely love this place! Took our new kitty a week or so after we rescued him from the shelter since they do a free meet and greet appointment and the vet was so great! She took her time looking him over and giving us feedback! I love the décor of the office and I love how they have separate entrances and waiting rooms for cats and dogs, great idea!

I’m not sure if I can write a review that does them justice. I have never had such a positive experience at a vet before and Dr. Weaver went far out of his way to inform me of my cat’s condition and made me feel comfortable leaving my cat in his care. They called every day to let me know how he was doing. They even encouraged me to come in every day to see him and let me hang out in the room as long as I wanted to. All of the staff loved on him and were so sweet to him. The best part is that they weren’t out to get my money. In fact they said they would rather break even on his treatment than have me put him down because of financial reasons. So they were really willing to work with me. For perspective, my old vet wanted to charge me $ 1200 for the same treatment Hometown did for about $ 250. I am blown away by this place.
On a different note, they have separate entrances for cats and dogs which is really nice when you have a scared cat (or even dog). Their prices for a general check up were significantly cheaper than any other place I called and the building is really nice.

Highly recommended! The staff are caring and understanding, the rates are reasonable, and the vets are the best in the Austin area.

First visit for She-​Ra & He-​Man today (my chihuahuas). Nicely decorated, large lobby. Staff was super friendly to my babies. No wait, and they took us on a walk-​in, and were very quick. Prices comparable to my old vet in San Antonio.
Definitely will be back & recommend!

Dr. Morelli is the best! I’ve met numerous people around town that will only take their pets to Dr. Morelli and we are definitely one of them. I don’t think they get much more dedicated and caring than her.
But all the doctors and staff at Hometown are extremely helpful and great to work with. We’ve been taking our furry kids there for years and now drive halfway across town to keep using them. While they get a bit busy at times the care is always top notch.

Most importantly: You will feel good about bringing your pets here.
I got a teacup yorkie poodle back in March and have been shuffling from vet to vet to try and find the best care for my new bestfriend (she’s been to 3 separate vets, such a headache!) Some of the places I went were really far and inconvenient. Others were expensive and not providing care I thought was up to par. I was looking for a place that would really take care of my dog and be able to talk with me about her in a way that reflected that.
Hometown animal care was a little gem I found through Unilocal,of course! As soon as we came in they were extremely helpful in dealing with the mess of paperwork that were her shot records. They also worked with me to make sure everything was in order to keep her on track and healthy. I got her spay here early today by Dr. Mendoza and it was an EXCELLENT experience. Post-​op she was really helpful and so sweet. Nothing felt rushed and she answered my many questions. While my dog was under they also cleaned her ears and cut her nails, free of charge. Hometown goes above and beyond to care for your animals. It’s not the most inexpensive place I could have taken her, but every penny I have spent I feel has been well worth it for the treatment we have gotten! (That being said, we did pay significantly less than we were quoted for the spay and tooth extraction. It’s always nice to hear a smaller number than you budgeted for!)

My dog has been going to Hometown Animal Care since we adopted him in June 2006 at 3mths old. Max is there frequently for boarding since my husband & I travel often. I was uncomfortable leaving him at first but it warms my heart when I see how happy he is to see the staff and how happy they are to see him. The kennel area is clean and temperature controlled. I only wish there was more boarding space.
Max has been seen by Drs. Weaver/​Sutton/​Mendoza for various reasons: yearly teeth cleaning, bulging disc in his neck, ruptured cysts on the skin, seasonal allergies, etc. The exam areas are always clean. I can expect to get a call from the office within 48hrs after any procedure to make sure my dog is doing ok.
I love the attention that is given to my dog and the personal attention that is given to us as dog parents.
This is a top notch facility. The physicians, front desk staff, vet techs are amazing. It’s obvious that these employees love their jobs.

Hometown was recommended the majority by the people of Northtown Dog Park and my roommate/​best friend had such a good experience with his dog that I took my two cats for their annual exam. We saw Dr. Minor and CJ and I loved them!
They weren’t just interested in my cats’ health and medical history, but also their story and personalities. Instead of just gracing me with medical knowledge and determinations, Dr. Minor took the time to explain things to me and make sure that my concerns were addressed.
Some issues that I had noticed turned out to be no big deal and nothing to worry about at this point, but she told me some things I could do if I was still worried anyway. It was an interactive process that I was involved in, not like so many human doctors where you’re just expected to bow down to their expertise without question.
I felt assured that I was being a good pet parent and that my cats were awesome. They even said they wished they could have my cats as their clinic cats. As icing on the cake, I walked out paying only about 85% of what they quoted me.

I truly cannot say enough good things about this place. I used them for boarding my surly, diabetic cat for years. There were weeks when Scooter spent more time with them than he did me, and I will be forever grateful for their compassion and excellent care.
Prior to finding Hometown, I boarded Scooter at a place in Austin. The day I picked him up and two burly college guys asked me to go put in his carrier because «he was scary» was the day I was done. No claws and 17 years old… really?
Hometown has the best staff and their facility is top-​notch. Clean and welcoming. Separate entrances for dogs and cats — they really think of everything.
The only reason I don’t give them 5 stars is because of scheduling and checking in or out — they always apologize and say the computers are slow, and they really always are. Checking in and scheduling takes far more time than it needs to and could be resolved with an updated system. Everything else at this place is greatness.
A few months ago, I finally had to let go of my 18 ½ year old fuzzy companion. I wrote Hometown a thank you note, and they responded with the sweetest voice mail — the care they gave my little guy can never be equaled and if I ever get another pet, they’ll be my go-​to place.

This is the normal vet that we take our Boston Terrier/​Pug mix to, she actually had breast cancer a few years ago and they did a great job on everything apparently.
They have separate doggie and kitty entrances, which I thought was pretty considerate. And the girls that work the front desk are always very friendly and helpful.
The waiting area is nice as well as the waiting rooms. The vets are also very patient and explain even the smallest things to you in detail.
They are not cheap though, but for anything major or above minor routine items… I guess you have to ask yourself how much is your pet worth.

You can’t beat this place. I have been to a few places in the Parmer lane/​Pflugerville area, we took our three month Yorkie puppy there for shots, not even a little cry from her. They work so well with dogs, will be using Hometown Animal care for all of our dogs.

We went by Unilocal’s solid reviews and decided to try Hometown Animal Care for our new (Yorkie) Puppy. After trying a couple of other facilities (Arbor and Austin Vet at Metric) which left us a bit dissatisfied overall, we may have finally found our go-​to Vet facility! We had Dr. Morelli, and she was excellent. She obviously LOVES animals (perhaps a lil too much lol) and is very knowledgeable. She gave us plenty of info and details and answered all of our questions/​concerns.
Our puppy seemed to like Dr. Morelli and assistants very much as he was calm during the entire check-​up. He didn’t even flinch for his injection and nail clipping!
Hometown also had doggie boarding which is good to keep in mind when those services are needed. The facility was clean and inviting and the staff were all nice. Keep up the good work, Hometown… see y’all in a few weeks for follow-​up!

Had the best experience with our new fur baby. Dr Mendoza was very gentle, informative and extremely friendly. I highly recommend this place for your fur babies.