Pfennig Lane Animal Hospital

Best vets around in my opinion, and so thankful they are right here in Pflugerville. Both Drs. Hansen and Hensley take ample time to get to know your pet and provide extremely detailed information regarding any issue. They do not push extras, and charges are reasonable and customary. The staff are friendly and compassionate as well. My dog suffered a twisted stomach and was lucky enough to survive emergency surgery at another facility since it was late at night. I took him to PLAH for monitoring the next day, and they were appropriately concerned and attentive, and called me throughout the day to provide his progress. In the two weeks since, either one of the doctors or a staff member have called me every couple of days to check on him and called again today to see how he was doing after staple removal. I’m thoroughly impressed, and they have my complete trust.

One of the best vets I have taken my pets to. The staff is very professional and knowledgeable. What I really like about them is that after your pet is seen they call you back the next day to find out of they are ok and if there are any other problems.

Dr. Hansen is the best vet I have ever known. She is kind, caring, and very personal. She truly loves animals and want the best for her patients. She spends a great deal of time with the patient and owner carefully explaining the treatment plan. Recently my dachsund Daisy was experiencing back pain and wasn’t walking properly. I took her to another vet who sent me home with meds and crate rest. After about 3 weeks of strict crate confinement I noticed that Daisy was getting worse, not better. She was falling over when she was walking and had begun to walk on the tops of her feet. I was extremely upset and I called Dr. Hansen. She saw Daisy immediately. She spent 30 minutes talking to me about surgical treatment options and explained that most neurologists wouldn’t even consider surgery unless Daisy was paralyzed. She explained that surgery would be expensive and went through the costs of the imaging and surgery. I was quite upset and told her that I Did not want my beloved Doxie to have to become paralyzed before she got help. Dr. Hansen agreed with me and said she would call around to some specialty vets so I took Daisy home and waited for her call.
She called me later that evening and said she found a vet that would be willing to do surgery on her the next day! She made an appointment for me at 8am. Daisy had a herniated disk that was compressing her spinal cord and a nerve that was damaged. Long story short, my Daisy is now post op day 3 and is doing great! She is expected to make a full recovery. I cannot speak highly enough of dr. Hansen. She possibly saved Daisy from becoming paralyzed! She is an angel as far as my family is concerned

So thrilled to know Dr. Lisa Hansen. She is very personable to both the client and the patient! She is knowledgeable and has saved me a lot of money by my getting her second opinion.
Dr. Hansen spends quality time with the patient getting to know your fur baby’s quirks and needs. She listens to what you have to say and takes it all in quite seriously.
I met her at another clinic in Bastrop and while Pflugerville is not in my back yard (I live in Elgin), it is worth the drive to see her.
Her staff are friendly and efficient. The clinic is clean and free of «hospital» odors. I highly recommend the Pfenning Lane Animal Hospital!

Taking my dog to Dr. Hansen was literally the difference between life and death for my dog.
I met Dr. Hansen at deutschen fest a couple of years ago where she had a booth, after a brief conversation I was impressed by her apparent competence and professionalism so I decided that if I ever needed emergency care for my dogs I would take them to the Pfennig Ln. Animal Hospital.
When it comes to Animal Care I try to do maintenance as cheaply as possible, using a vet as infrequently as I can. So recently when my dog stopped eating and stopped obeying commands I thought maybe he got into something that didn’t agree with him but he had no apparent symptoms of poisoning. After a solid 24 hours of forcing hydration my dog was not getting better, he was getting worse and I was coming to that dreaded decision, do I let him go or do I dump a bunch of cash into keeping him alive? Floyd is only 3 years old, he is the smartest and most affectionate dog I’ve ever owned and the fact is I just don’t have the the kind of calluses on my heart that would allow me to sit there and watch my dog die. So I loaded Floyd into the back of my car, limp as a sack of potatoes at this point, and headed up to Dr Hansen’s clinic to give her the shot I had mentally promised her 2 years ago, although I must admit my expectations were low because I knew it took too long for me to realize Floyd was sick and I waited too long to decide to take him in.
At the hospital the staff was quick to realize my distress and got Floyd in quickly, they took him back and brought me some estimates for what hospitalizing him might cost, the estimates were reasonable considering the situation and I agreed to them verbally, based on that they began to work on Floyd and told me that they would call me with updates. An hour later my phone rang, it was Dr Hansen, Floyd had flatlined but they managed to bring him back from the dead and he was slowly improving. From that point on Dr Hanson called me every morning and every evening to let me know how Floyd was doing and to ask questions about who Floyd was so that she could determine whether or not his personality was returning. I visited Floyd everyday except sunday and the staff was very accommodating making sure that Floyd was clean and comfortable which was important considering his bladder and bowels were leaking those first couple of days. Once Floyd started to improve and could walk around they gave us an exam room and some privacy so we could spend some quality time together. By the fourth day Dr Hansen believed she had the diagnosis, administered some drugs and the resurrection of Floyd was complete. The bill came in under the estimate and Dr Hansen turned out to be every bit as professional and competent as she seemed when I first met her. We weren’t charged for anything extraneous, in fact I suspect the bill could have been much higher if that was the type of person Dr Hansen was.
I had a situation similar to this with an 8 year old Rottweiler and when she died, she died, they tried and couldn’t bring her back. It is my understanding that Floyd’s situation is rare and that his results may not be typical but neither Floyd nor Dr Hansen are typical it seems.
When I first visited a near by Vet in Pflugerville I was similarly impressed, but as they grew in popularity they lost that personal touch. After 7 years of doing business with them and having 2 dogs complete their life cycle and two dogs start their life cycle under their care, suddenly I found myself in a position where I felt like just another number, the vets I had built rapport with absent when my appointments came around. When the feces hit the fan and I needed a little flexibility, flexibility that was earned over a long relationship, one of their new vets blew me off and wouldn’t even take my call. I hope that as Dr Hansen’s reputation and business inevitably and deservedly grow, she finds a way to maintain her personal touch and attention to detail. I feel extremely lucky to have chosen Pfennig Ln Animal Hospital.

I can’t say enough about Dr Lisa Hansen and her staff at Pfennig Lane Animal Hospital. I’ve lived in P’ville for 16 years and have had another vet, but when things went south with them (after 14 years of being a client with numerous cats), I asked a neighbor (who fosters dogs) who she would go to. She recommended Dr Hansen and it was the best recommendation I could have gotten. She not only knows about her craft, but she is also compassionate, caring and loves her job. I recently lost one of my cats to a disease and, when she called me to tell me my cat had passed, I could hear the sadness in her voice. She felt awful about what had happened, but I know in my heart of hearts she did everything possible to save my cat’s life. She is experienced, networks with other doctors to get their opinion and is tech savvy. I’d be surprised if you didn’t like her services, demeanor and approach to care. Her staff is just as devoted to their job and you can tell they, too, love what they’re doing. I recommend them to anyone who is looking for care for their extended furry family. She’s just the best — and isn’t that what you want for your pet?

I spoke with Dr. Hansen, today. She explained that the practice was getting busier, and while that was good for her business, it wasn’t great as far as communication and customer service was concerned. She said that there was a huge training meeting scheduled for this week, and that… (she explained sheepishly) maybe something good could come out of what happened.
I don’t disagree. I still believe that Dr. Hansen is the best vet in Pflugerville. Even in our discussion, she was sweet, caring, and humble (just a few of the qualities we love about her). She listened (without interruption) as I talked, apologized profusely, and immediately took responsibility.
The plan, now, is for us to bring our kitty in on Saturday morning. Instead of just the few services we were looking for, she’s going to give us an exam, too, followed by the upkeep assistance.
I really appreciate Dr. Hansen calling this afternoon, taking the time to explain what happened, and making it right. I think that’s the mark of a good business, and I still believe Pfennig Lane is that– a good local business… one we can trust.
I’m willing to give them a second chance!

I am amazed at how friendly the staff is here. I had to take my small dog in for boarding last minute. They took my info over the phone and called my previous clinic for records. I even had to move it up a day and they were able to accommodate. The reception staff was very friendly.
When I went to pick up Waffles he was happy and they had even bathed him. All of his personal items were returned to me clean. I was very impressed and will be using their clinic service in addition to boarding services.

An excellent Veterinarian deserves excellent words spoken about her. I recently moved here from out of state and was concerned about finding a Doctor for my pet that I felt comfortable with and that would truly understand my pets needs. I was referred to Dr. Hansen by K&A Grooming and after the very first visit I knew there was no need to look further. I was most impressed by the thoroughness of her exams and of course her expertise in general. The staff is friendly and attentive which is also a big plus. Without getting anymore gushy let me just say that I highly recommend Pfennig Lane Animal Hospital, Dr. Hansen and her entire staff.

Dr. Hansen is the best vet you could ever find. I have never trusted anyone more with my animals, and more importantly my dogs love her! She and her entire staff are so caring and helpful and they make sure you are fully informed about everything that is going on. She has been seeing my pets as long as she’s been practicing and I will never go anywhere else.

A few weeks ago our beloved cat, who had been slowly declining, took a rapid turn for the worse. As painful as it was to decide, I knew she had gone from weak to severe suffering overnight and it was time to euthanize her. Our regular vet could not get her in until late in the day. I called the folks at Pfennig Lane and they got us in immediately. Everything happened so rapidly that nobody else from the family could get home from work. In order for me to not have to be alone as our cat passed, Dr. Lisa stayed with me in the room. She, the tech who assisted and the woman at the front desk were so kind and supportive of me and loving toward Athena, our cat. About a week or so after her passing, I received a beautiful card from the staff; it was so thoughtful and touching. I am forever grateful to the folks at Pfennig Lane Animal Hospital for all they did for us that day.

My first visit started with a very sick boy. Dr. Hansen pretty much diagnosed Timothy after his blood work. She dilegently along with her staff worked very hard to save Tim’s life. Kept me updated several times a day on how his blood work looked and how he was feeling. Allowed me to visit and take him outside. She spoke to me frankly about his condition and educated me along the way. I am very impressed with just one experience at this new vet hospital. It’s very clean, up to date facility. I will be going back even after a long tenor with one of her rivals. 5 stars for sure and thank you to the entire staff for all you did. debi

Staff and Dr Lisa are obviously animal lovers. Brought my Catahoula in with an ear infection and was seen within minutes. He was loved on by everyone. Dr Lisa took the time to make sure that I knew how to clean his ears and administer the medicine properly. Within the week his ears were perfectly clear! Thank you!