White Rock Veterinary Hospital

I was blown away with the customer service and care received during and even after my visit. I learned things about my pet that previous vets didn’t take the time to check on or tell me about. Dr. Miller was amazing. She was so nice to me and my Gracie it almost felt like Gracie was just as much her pet as mine. I think Gracie loves her too.
This is a truly great vet.

I really hate to add this review since we’ve been bringing our pets to White Rock for over 10 years. However, others must be warned.
Dr. Riggan has been great. However, I haven’t had good experiences with the other doctors. I started noticing a problem with the hospital when we saw Dr. Shroeder. She was rude, no bed-​side manner at all, even her assistant was scared of her. Dr. Shroeder chastised us for putting our cats on a raw diet, saying that the cats would eat spoiled food and get sick. Uhh, no. Cats are very picky about what they eat, and they don’t eat food once it has spoiled. Also, since putting them on a raw diet, all three of our cats have experienced improved health. Even our 13-​year-​old shorthair runs around like a kitten again!
The second issue was when we brought in one of our cats because he had two cysts on his body. The White Rock vet told us that the cysts were fine and that we shouldn’t remove them. We ended up going to a different vet who specializes in cats because of the raw diet issue above. This vet looked at the cysts and said that all cats should have cysts removed immediately as they very often become cancerous. We just got the lab results back and both cysts were cancerous! If we would have taken the White Rock vet’s advice, our cat would still be walking around with cancer. That has cemented my decision to leave White Rock behind and warn others.

Good points — staff and doctors are good and they are knowledgable on their subject. I was satisfied with the tests that were run.
Bad points– process of admitting the cat.
I was asked to bring my cat before 9 and he was not looked at until 2:00 pm because doctor had prior commitments.
In this case they should have asked us to bring the cat only when Doctor is available to see the patient. It was an absolute tortuous on my cat to remain in the cage specially when he does not like it there.

I really can’t say enough about White Rock. Although we have our regular vet in San Antonio (and mind you, I still consider him awesome as well), we come here for most of our bunnies’ needs. Especially since they work very closely with a bunny shelter nearby. We are so grateful that between our vet at home and our vets up here, we have a great team with a ton of knowledge & experience behind the care of our little fur babies!
Dr. Miller & Dr. Riggan: ROCK STARS. Abso*freaking*lutely! Dr. R started care with one of our elderly buns and after that initial visit, Dr. M took over. Prior to the last year or so of care, we had only been to WR about two other times when they were at their old location. And even then we were treated very well. Dr. Miller really takes her time to listen to what we have to say and definitely takes into account affordability & time and does her best to meet you half way. She came up with a few different plans and options we could take (or not take). And when it seemed as though we couldn’t handle the options (for whatever reasons), we threw some suggestions and if she felt they were feasible and still in our fur baby’s best interest (while throwing in a professional opinion or two), she was right there with us. Not too many professionals I’ve come across that will allow for that freedom even when they know YOU are the customer!
When three of our buns passed away recently, Dr. M and the WR staff took it upon themselves to take their business several notches further up by personalizing each time one had to come in for cremation services. We, and especially our fur babies, received a lot of care & respect and that was always noticed and fully appreciated.

I could sit here and write 50 pages of my first experience here. Every single person I encountered was truly professional and caring from the moment I called for an appointment (able to get me in same day) to the amount of time they spent with me and my companion of 10 yrs Blue, to the follow-​up calls next day. Although the news about Blue’s health was not good, they left me with a sense of heartfelt compassion.
Thank you Dr. Creswell, Edna, front office staff (sorry I can’t recall your names) and anyone else behind the scenes that had a hand in caring for Blue. You are all spectacular at what you do.

My dog had been sick for a couple days. I called a little after 5:30pm on a Friday because I notice she was worse. The doctors here told me to come right in. I didn’t have her shot records on hand when I arrived. The staff here was extremely friendly. They told me not to worry about the records today and they would get them on Monday. They took my dog right in and treated her. They were so nice and very professional. Next day, my dog is doing a lot better. I will be coming here from now on!!!

I absolutely recommend White Rock Veterinarian Hospital. They are very friendly and kind towards owners and pets. My dog has «vet anxiety» and they were so patient with her. The prices were reasonable and they are very good about following up. My dogs vet was Dr. Miller!

My great experience with White Rock started when I called to set up an appointment, the lady that answered the phone was so sweet and cheerful and she got me an appointment for the following day. When I came in I only waited for about 5 or so minutes before Robin (vet tech I think) came and got me. I really liked Robin and Dr. Miller, they were very knowledgeable and answered all my questions. Everyone I encountered at this vet hospital was great. And they called me a few days after to see how my dog was doing because she had to be put on antibiotics.
I definitely recommend this place! See you guys soon! :)

I really have enjoyed coming to this place and bringing my dog here. Their new facility is a lot more spacious and bigger than the old location used to be. There is even a dog wash business right next door to them. The staff is always friendly and greats you with a smile. They treat your pet with a lot of TLC. The veterinarians are very cool and caring. Dr. Miller has been very informative about my pet when I have taken her to get her check ups and recently a skin growth look at because it has grown a lot.
When I talked with Dr Miller about pet food she told me what brand has been making their food in the good USA. We all know the scares that have happened in recent years with pet food. I am glad to know my vet knows a lot about the pet food.
If you have a pet that is set in their ways she is very kind to them.

We started coming to White Rock after adopting a chinchilla into our family and quickly transferred our family dog over, too. All the doctors and techs have been great! Recently our dog suddenly became very ill, they got us in right away and Dr. Schroeder was there to help with the issue. I’m not sure what we would have done without all the care and support we received at White Rock. We can’t thank them enough for being there!!!

Monday, March 16, 2015 — Made an appointment for our Chihuahua mix Chuy for possible allergies and Dr. Miller was amazing with him. My Chuy growled when she was examining him and I loved that she made him calm to finish examining him.
Friday, March 20, 2015 — My beagle Tank had to have exploratory surgery Saturday, March 14, 2015 because his nose and stomach got him into something that possibly scratched his intestine and created an abscess. We took him over the weekend to an after hours round Rock emergency hospital. He had a piece of his intestine removed and then stitched up with staples. We had to take him a few days later to get checked out and chose White Rock since had to take to a vet and not the hospital he had surgery procedure at. Took him today to Dr. Miller and she handled him with ALOT of loving care. She removed staples and talked to me about incision area and that it was healing great and not to be concerned.
Love how Dr. Miller explained everything well to me for both my babies. I will definitely be returning back. XOXO!!!

I cannot say enough good things about Dr. Schroeder.
My dog is incredibly reactive yet she handles him with ease. He is down right mean sometimes but she still treats him so gently and wonderfully.
She is so knowledgeable about other veterinarians, training, all things dog!!!

Dr. Schroeder is knowledgeable, sweet, and very patient! She is absolutely the best vet I have ever encountered. She is careful with my temperamental kitty and takes her time answering any and all questions I may have. She is the BEST!
I wish I could say the same for the receptionists. If you need a payment arrangement, be prepared to beg, borrow, or steal. Otherwise, you will be torn down and made to feel an inch tall. This is what happened to me. Apologizing profusely won’t help their demeanor. The eye rolls, sighs, and irritated looks won’t falter a bit. Now, if you don’t need a payment arrangement, they are as sweet as pie. Luckily, you end up spending more time with the actual vet and assistants than the frost desk reps, therefore, 4 stars!

6:40 pm, Thursday night: Our dog starts acting really weird. Her legs are shaking and she does not look like she is having a good time. This happened 2 years ago and we let it go, which resulted in a 1 week stay at our regular vet.
We had never been to the White Rock clinic before. Called White Rock not knowing when they closed, they told us to come on in after they heard our pups symptoms. They closed at 7pm but they were willing to stay late due to the circumstances. At 8:05 pm we are walking out after the exam, X-​rays, and medications. We felt so much better about the situation after seeing Dr. Riggan.
This type of service is not commonplace anymore, especially for a first time customer. The staff at White Rock sacrificed their evening to help out a single customer, and we appreciate that tremendously.
Dr. Riggan is apparently the owner as well as the one that saw our pup. He was very nice, and gave us several treatment and diagnosis options. We personally felt inclined to hurry up since they were staying late, but he slowed things down and explained everything in detail. He gave us options and prices before administering treatment. The pricing was on par with the other vets that we have been to, which can get expensive if you choose to do everything possible. However, for the quality of care that we received, I believe it was worth it.
We will definitely be working with them again.

Love this place. Dr. Schroeder is the best. She is very understanding and caring. The staff is awesome. I highly recommend them!!!

I want to thank Dr Riggan and the staff of White Rock Veterinary Hospital for helping us in our time of need. We had to make the painful decision to have our 16 year old puppy put to sleep. Everyone there was so helpful & understanding. They gave us the time we needed before & after the procedure to say our goodbyes. I would highly recommend them to everyone looking for a great place to have your fur baby taken care of.

About a month ago we had to put two of our dumbo rats down because they were not doing well. This was the first time we had been to this clinic. There was genuine concern from everyone on the staff. During the whole difficult process, not only did I feel like our pets were in good hands, I felt like our feelings were very much considered as well.
Well, just yesterday we received a card in the mail with words of encouragement from everyone on the staff. Plus, they had made us little memorial pottery disks with the rats footprints cast into them. It was very thoughtful and, again, genuine. It got my allergies acting up for a minute to think of our late pets, but it made me feel good to know that the people here care about the experiences they share with their clients, be they animal or human.
We inherited my brother’s dog recently and will definitely make this her new place of care.
Good peeps here.

I’m a new transplant to Pflugerville but I had heard about White Rock before I got here. As a dachshund owner I was always interested in doggie chiropractic as doxies are prone to back problems and chiropractic has helped me avoid surgery on my back.
Sadly, not a month after his regular checkup in September (done at White Rock), my Oscar went down (had a disc blow out) and was pretty much paralyzed. Surgery was offered as one treatment option but the cost ($ 3−4K) is beyond my means. The second option is strict crate rest for two months and medications. This I can do but I wanted to do more to help ensure Oscar would walk again and hopefully faster than crate rest followed by rehab (dogs with this slower approach often take months to walk).
So White Rock offered a third option — chiropractic care. I did quite a lot of research and, quite frankly, there’s quite a bit out there that advises against it for a dog with an active disc episode. Still, White Rock’s chiropractor Dr. Jack has a nearly perfect track record of getting dogs back on their feet. Plus I knew that in my personal case, a well-​respected surgeon said I needed surgery and that chiropractic would be bad (surgeons are taught to cut, not offer more conservative options). Yet my chiropractor (Four Points Family Chiropractic) truly gave me my life back and returned me to a pain free state.
So I decided to try the chiropractic for Oscar in addition to acupuncture (North Austin Veterinary does acupuncture and Dr. Mouser there is also a great vet). After Oscar’s very first chiro treatment, he regained bladder control. This absolutely sold me on the process. How often do you see immediate results from a medical treatment?
Initially Oscar went twice a week for a couple of weeks. I liked that there was zero pressure to commit to future visits or a specific time table. It has always been left to me to decide. After a couple of weeks we moved to every two weeks. I noticed immediate improvement after every visit.
We are now two months past when Oscar’s back went out and he’s doing very well. He’s still needs to regain full muscle strength and coordination but it’s coming back. Oscar thinks he is well and clearly has no more pain (he came off medications at about the one month point). He tries to jump (I won’t let him) and he runs through the backyard like any other happy dog.
I am really pleased with this office. No one has ever tried to guilt me into spending money I can’t or don’t want to, and yet they’ve shown genuine care for the health of our animals.
We’ve met with Dr. Riggan and Dr. Schroeder in addition to Dr. Jack and they’ve all been compassionate and competent.
Clearly I’m a fan. Try them, you will be too.

$ 400 to spay a flipping rabbit?
Ain’t nobody got time for that!

I love Dr. Riggan. I have taken all of my pets here and they range from guinea pigs to rabbits to cats. They have taken care of all of them awesomely. They have put to sleep one my kitties as well, and surprised me with a lovely card in the mail, as well as a paw-​print ornament that I hang on my xmas tree every year. I was not expecting that and sobbed that day, but the thought and care that went into that effort was enormous.
At any rate, I am so glad that they’re here in Pflugerville. They are my fav vet place in town!