Tourneau

Terrible customer service
Incorrect information given about their product
Isaac in particular dropped the ball
Do Not waste your time shopping here due to the complete & total lack of care they give about their customers
SO disappointed

Went in today to size my watch and the service staff were incredibly helpful and approachable. They sized my watch twice to make sure it fit perfectly. Thank you!

The manager who kind of looks like George Zimmerman is totally cool. He knows his stuff, very professional and very pleasant.
The older white guy at the used Rolex counter was VERY unpleasant. I went in there wearing a Rolex Submariner and inquired about the Solid gold Day Date. In the snobbiest tone, without looking into my eyes he simply said «TWENTY THOUSAND.» wow? That’s it? What an asshole lol.
Maybe he judged my purchase ability by the watch I was wearing? That my watch was worth ¼th the price of the one I was looking at? Well that is my birth year watch, I paid for a 30 year old sub FOR FUN because I WANTED IT. NOT because that’s all I could afford. Maybe I should have worn one of my other watches there to gain his «respect».

I have purchased a used watch from this store and saved fair. One might be able to buy from eBay or other websites and pay 10−20% less but one might not the get 100% authentic watch. Service was good and even though they made a big mistake they have corrected it shortly and I am happy.

Probably one of the worst Tourneau’s I’ve been to. Mgmt should be ashamed. This is supposed to be a luxury watch store but the service was less than optimal and staff seemed disinterested, uneducated and just really poor when compared with experiences you’d have at most other Tourneau stores. Staff should visit a store in NYC and maybe take notes on training and service to better help them deliver what a Tourneau store experience should be. Like they are really bad at their jobs and don’t even seem to know their watches. Disappointing.

I received a watch as a Christmas present from my husband. It stopped working one night a day later. I went in and worked with Lisa. I will say some of the associates can be pretentious at times (as my husband and sister have bought a couple watches a piece here) but Lisa did an awesome job. She is caring, patient, and listens to everything the customer says.
Please go in and ask for her for a better experience. She is a fantastic associate.

My experience at this store mirrors most opinions below. Customer service is awful, actually rude. We are quite wealthy, but dress very casually in shorts, flip flops, etc. They take one look at you and figure you aren’t a serious buyer. My husband owns about $ 50k in watches, none of which we bought from Tourneau because of their nasty sales people. Go to Zadok’s on Post Oak for a much better experience.

All the staff working here were pretentious or came across as being pretentious.
When we came in nobody asked if we needed anything, there was a man standing right there where my husband was looking and trying to get help. When my husband asked if he could see a watch the guy did take it out of the display without so much as a word and only said something after being asked a question directly and be did do a measurement for us. It seemed like he didn’t care or know any more then i did. And I know very little unlike my husband — he knows lots! Won’t go back there.
My husband was wearing a watch that was over 10k and can afford to buy another but will not. To me we were given poor customer service because we are young looking and the guy thought that we couldn’t pay it!

Bought a watch here over the phone to be sent out. Quick to take my money and forgot to send it out. Mall luxury at its finest. Go somewhere else.

Awful service. I took my wife’s watch in for service. We were from out of town. The front end service was terrible. After six weeks the watch was ready. I offered credit card payment but they insisted on sending it to the credit card mailing address which did not work for me. They said send a check which I did. They then called and said they don’t accept checks. They finally said they would accept the check but I won’t receive the watch for a month! At this point I believe they must have lost the watch. Steer way clear of all their stores, they live up to their reputation. Next call is the county constable.

One of the worst customer service experiences I’ve ever encountered. We do well, but don’t like «flashy» things. Well, I decided to buy my husband a nice watch for his birthday. Saved the receipt and even had them email me a copy just in case. He decided that he didn’t really like it and didn’t want to spend that much money on a watch. No problem, I thought. So, we took the watch back 6 days later WITH the receipt and Lo, and behold they DON’T GIVE REFUNDS. WHAT?! Sorry, did ANYONE bother to tell me this BEFORE I made the purchase? NO. Would’ve been helpful! Only store credit is given, even with a receipt. Even if you want to exchange the watch, they don’t give you the difference back if the second timepiece is cheaper. ONLY STORE CREDIT. So, basically, a purchase here is a pledge to give your firstborn. Even after speaking with management X3, nothing. Buyer, please do your research. If you have money to spend on a nice timepiece, do so with a business that respects you as a customer, strives for the highest standards in customer service, and wants repeat business. This is not the place.
UPDATE: 9÷23÷2013
Received a call from management. They apologized and gave me a full refund. He stated that «no refunds» is store policy and that «no refunds» is written on the receipt. I’m an advocate for business rights, but I’m also an advocate for consumers rights. Having a policy of «no refunds» is fine as long as you make the customer completely aware of that fact PRIOR to purchase (not on a receipt). I hope they learn from this experience. I certainly have.

Not a bad place, however I just picked up a timepiece recently, only to find it $ 317 less, brand new, online at
. Granted this website isn’t a big name used for buying watches, they had the EXACT watch I bought from Tourneau, brand new, significantly less. I was going to return it to go buy the watch from Overstock, but… I read the disclaimer on the receipt. Exchanges and Store Credit… No Refunds. So, while I was a bit angry with myself for not doing my «research» before hand, I’d advise you to do yours because, once you buy it, it’s your’s for life. The reason why I am giving it a low rating was because the sales lady I was talking to, 1.) Wouldn’t know a watch from a golf ball, 2.) She was VERY aimed at making the sale, 3.) She told me they had the best prices… and 4.) I’ve seen better Watch Retail Stores. But, to each his own.

I’m a regular customer with Toureau. I went into this location, the Galleria in Houston and asked about a particular timepiece (Breitling), which I own and know about. The woman who helped me didn’t know a clock from a potato.
She asked another elderly coworker for assistance who gave me wrong information on the (Emergency), the piece I was inquiring about and I told her that was not true. She got very angry and smart mouth and I had to go there with her letting her know she doesn’t know anything about customer service nor the brand.
Long story short… I will not do any business with these people!

ok
They have a full collection of all good watches, ofcourse other than omega.
Most of the salespersons are good, except of one old hag, who can be offensive at times. Stay away from her for a pleasurable worthwhile purchase. i am sure the store losses plenty of customers because of this old hags attitude.

My girlfriend and I went to Tourneau to pick out a watch and I have to say that they take being stuck up to another level. We asked for help and were promptly brushed off to another sales person that was equally as rude as the first. Not only was the guy not knowledgeable about the watches he appeared to be in a rush. They had the watch I actually wanted, but they were so annoying we took our business to Zadok. We opted to wait 4 to 6 weeks to receive it from the factory rather than buy it from the stock in Tourneau’s store.

I wanted to see some watches that I had been considering in person. There is one MEAN and UNFRIENDLY lady there. She seems annoyed that you want to look at watches and try them on and ask questions. I don’t think I will be buying anything from this company esp if their service is this poor.

I think Tourneau’s collection was a little bit small, but overall it has enough brands for anyone to choose from. I was there to look for a rare piece of Rolex, and of course I didn’t find it. I was told that they were so rare that when they have it they will sell them to the VIPs who sets up an account and makes 100k of purchases a year. I also was told that the last piece was sold used for 15 000. Heck, it was never true. I got mine for $ 5000 less than that and it was brand new.
I really do wish some sales people can be more polite and knowledgeable when they try to sell people stuff.

I went to Tourneau to check out a trunk sale of pre-​owned watches that I had heard about on Unilocal.I was pretty intimidated by the high end jewelry store bit, but forced myself to go in. At first, I wandered the store pretty haphazardly and settled in to look at the Tag Heuer watches. There seemed to be a lot of people working (at least 4 – 5 standing up front with nothing to do) and I was a little surprised how long it took for somebody to come over and help me. (Granted I wasn’t wearing fancy clothes, but I did at least change out of my flip flops beforehand.)
A very nice guy came over and helped me find the trunk show watches (I think his name was Kyle). He also helped me pick out a nice one that had everything I wanted from Tag (swiss made, sapphire crystal, etc), but with a much lower price. This was a pleasant experience, which for me is saying a lot because I hate shopping. When he took the watch to the back to be re-​sized, things changed.
A bossy half woman — half velociraptor character appeared to «fill out the paperwork.» This process was the heinous part I had suspected would happen in a nicer place, but was hoping to avoid. I was paying with a card, it didn’t seem necessary.
In sum, I got a good watch at a great price from a knowledgeable salesperson. Only one star from perfect based on an aggressive and creepy financing/​sales person at the very end.

Tourneau is the biggest retailer in the USA of high-​end watches, and their Galleria store is the outpost in Houston.
I agree that it’s not as nice as some of their other stores (the Time Machine in Manhattan comes to mind) but it does have a selection of fine watches that is worth viewing if you are an enthusiast.
Their watches run from Patek Phillipe all the way down to Raymond Weil, so they’ve got every price point (over $ 1,000) covered.
I’ve bought several pieces from them, and their service is always top notch. And I agree that some of their staff isn’t as knowledgeable as an enthusiast who’s done his homework… so do your homework before you shop.