La Palm Nails&Facial

My mom came down to visit me this past weekend and we went here to get mani-​pedis because we were already in the Galleria. From the moment we got there, the lady that was doing my pedicure was rushing me to pick a color. So I grabbed one quickly and then she later told me that it was not the color I was looking for. So we go on to get our nails done and she put two of my nails on crooked and when I asked her if she could fix it, she said she saw no problem with them. Later she painted the shellac on and it was not all the way on my nails and it was even, and she never fixed it. She later spilled shellac paint on my thumbs AND DID NOT BOTHER TO CLEAN IT OFF! The lady that was doing my mom’s nails cleaned it for me. She was very rude and very in a rush (I wish I would have gotten her name). Since then, two of my nails have already fallen off and this was three days ago!!! The service was terrible, and was overpriced for a cheap job done. I would rate zero stars if I could.

I came here during a trip to the mall to get my nails done because I wasn’t able to make it to the place I usually go on that day. I gave this place 3 stars because the location was convenient and the staff was super friendly. The environment was also very welcoming. On the other hand, I paid 10 dollars more for my gel manicure than I do at my go-​to salon and my manicure has already chipped two days later! At $ 35 for a gel manicure, plus the $ 7 tip I left, the quality is pretty low in my opinion. When I got home I noticed that my cuticles were still long on a few fingers and of course those are the nails that are chipping.
But at the end of the day I can’t complain too much because I went for the convenience and the staff was very welcoming. Not a horrible place to go if you’re wanting to stay inside the mall, but if you’re really picky about your nails like I am I would either go somewhere else or be super specific about what you’re wanting!

I’ve been coming here for years to get my shellac manicures done & eyebrows arched. They do a really good job. However, I go elsewhere for my pedicures because although they advertise a $ 22 special; they do a horrible job unless you upgrade to the $ 40 or more deluxe package. The $ 22 pedi is the bare bones minimum & they barely give you a massage. So, I choose to go elsewhere for that service.
They give you a $ 10 gift certificate with a $ 50 purchase.

Always the best manis and pedis here at the Galleria. They do a great job and if it happens you’re not happy they will fix it!

This place was great. One of the best pedicure’s I’ve ever had. I highly recommend.

Friendly staff and they’re always quick to get me in. I’m here almost every week to get pedicures and to get my nails done. The only thing I wish they’d do is shape my nails a little better the way I prefer even after I tell them (but that just varies per technician). Overall I like it here.

Feeling very relaxed! 2^nd time and it is just as good as the first time. :-) This chair is working my back and Ms. Le is hooking up my feet. I was even offered a little bubbly to enhance the relaxation! :-)

Always have an amazing experience here. Amanda is amazing. I keep reading reviews of people who are complaining about this salon who are saying that they feel cheated because they got charged for services that they didn’t know it would cost them extra. Well my first suggestion to these people is don’t be cheap. My second suggestion is to ask how much it is before the service is provided. My third suggestion is just don’t get luxury services that you can’t afford. My final suggestion is don’t waste people’s time writing bad reviews whenever you are a cheat and are just upset that they didn’t give into your complaining attitude because you wanted something for free. Educated consumers can tell whenever a real complaint is genuine. Any time I have had something I was unsatisfied with they fix it because they know that I’m not a complainer. You get a lot better service when you are nice to people in service positions. Put yourself in their position. Think about it they have to work on your nasty feet. Have some empathy. That’s all.
Shane Tinsley.

Quick service. Friendly staff! Great location inside the mall! This place is nicely decorated with modern style! They offer so many different services from mani pedi to waxes! I tried gel nail polish for the first time! I LOVE IT! The manicurist explained the process to me and did a great neat job! My hands looks amazing! The cost is a little more expensive than what I seen at home (philly-​west side) but I understand bc the cost of rent in the fabulous area I can’t complain.
Please believe I shall return when in the Houston, TX area! Oh I only give 4 stars bc I only got a manicure.

After years of regularly coming to this nail spa, I have to call it quits. Dont get me wrong, the quality of the service is good. But the service is terrible. It’s not cheap at all so the least they could do is offer average customer service. I was drying my nails and they were pushing me to pay because they were closing. Mind you, MY NAILS WERE WET. Their owner is super rude and smokes in the salon. save your money and go elsewhere.

I was a little on the fence about going to get my nails done here due to bad reviews. Decided to give it a try. The girls were so kind, very patient (I took a long time selecting a color) and they gave us a set price. I had Anna and she did an AMAZING job with my acrylics. She was really sweet, asked me if I was okay, and she even had suggestions. I paid $ 40 due to all the extra stuff I wanted (and I was aware of the extra costs) but it was so worth it. I’m so happy, I gave her an $ 8 tip and she was so sweet, kept saying thank you so much with a huge smile. It also only took like 40 minutes to get through the process. Definitely going back. Wish they had a larger selection of powder colors though!

currently getting my nails done… very long wait with no warning or even asking if I want anything to drink. I came in for a pedicure and was never even asked what type I wanted. the staff only talks to eachother and not clients. phew I’m looking at old drinks at the drying stains with bugs on them.

I work in the Galleria mall and frequent this salon often. They are accommodating and always do a great job no matter who I get. I always leave loving my nails.

WORST Customer Service EVER!
I come here all the time, but today will be my last. I called this am to make an appointment because I knew I wouldn’t have time to wait as I was going on my lunch break, which is an hour for most of corporate America. When I got here my girl was still working on someone else, so I asked if someone else could start on me because I was pressed for time but they told me I had to wait even though there were three girls just sitting around. They told me I could come back another time, but if I could I wouldn’t have made an appointment for a specific time. 35 minutes after my appointment time she finally started on my nails. Needless to say, I was late for work and they didn’t get a tip. First time I’ve never not left a tip, but they were unable to cooperate with me as the customer or accommodate my request.
I’ll be taking my business elsewhere.

Horrible and rough. Very very rough. I wouldn’t suggest anyone going here ever. I hope I save someone else’s feet from the torture. They didn’t barely speak to us either.

They are pretty good!!! Have a lot of hidden charges … They ask if you want certain things but they don’t tell you their an extra charge until the end … They do a good job …

This place is terrible. I wanted a mani/​pedi which was 37 dollars and they talked me into a gel mani/​pedi and told me it would be $ 60 and then they charged me $ 80 for it. THATS INSANE. They are liars.

Nope, not impressed. It was like getting a mani pedi in a dark subway tunnel. Very cramped, not the least bit relaxing. I got the spa pedi (waste) and a bored, weak hot stone massage with one stone lukewarm from the water spray being halfheartedly pressed against my calf. My nails look pretty crummy (I hate when you realize they haven’t bothered to cover the whole nail). Ironically, my middle finger nail is cut at an obviously wrong angle as well. I believe I asked for square, but this one is more isosceles triangle. Whatevs. No mall mani/​pedi for me again. I paid a crap ton for it too, and am ready to just pick off the polish and paint them myself. Also, the other girls were offered drinks by their technician, but mine didn’t offer and I really wanted one. That sounds petty, but I was thirsty and it wasn’t cool.

I hate going to nails shops inside malls, but i work in a mall and this is convenient. Nancy is the best nail technician. She takes her time. She talks to you. She makes sure your nails are perfect. She has great customer service. Ask for Nancy!

My experience here was decent. But really over priced. I’m sorry, $ 50 for a regular mani pedi? I understand this is the Galleria, but I don’t think the prices are up to par with the customer service you receive. I was ignored multiple times until I got up to leave and suddenly someone wasn’t occupied. Okay? I’ll stick to my nail lady, this isn’t really worth it.