USPS

This USPS is located within the Hallmark, all the way to the back of the store.
I came here at my lunch hour to simply send out mail that requires a signature when the receiver gets it. Boy, did I make a mistake. Here I thought I would be in and out pretty quick. Only to find a line of people waiting to be helped by one person at the counter. It took 10 minutes of standing there in line before another attended showed up from the back. I thought, great! Now two people helping all these people in line. Wrong!!! When the original person got done helping that one customer. She went on her lunch break! Really!!! Back to 1 person. I was in line for over 20 minutes. And, for that reason I give this USPS 2 stars.
I won’t be back. Like another Unilocaler said, «My local USPS should be so proud of themselves.» And, should be!

This is my first 1-​star review ever! My local USPS should be so proud of themselves!
I come here because it’s the closest one to my house but every single time I walk in here I am hit in the face with the smell of incompetence and misery. There has never been one time, in 4 years of coming here, that there hasn’t been a line of at least 8 people. And then when it is finally your lucky turn, you are greeted with a snarl, a glare, and a $ 19 charge to send a 6 oz gift that only cost you $ 10 in the first place.
No wonder everyone is just buying everything with Amazon Prime these days.
I’ve started going to the Carmel Mountain headquarters because they are fast, efficient, and super friendly.

:Sending mail out: This USPS is located inside the Hallmark in the Vons Shopping Center off of Valley Ctr Dr on the Carmel Creek Rd exit off of the 56. The first time I tried to go the other day I couldn’t find it because I saw the sign however no mailboxes were outside so it’s not like your typical USPS. I was bummed because Hallmark wasn’t open for another hour and there was no drop box outside. I wish there was a mail drop box outside like most USPS! I came today and found my way towards the back of the Hallmark Store. This place is convenient except for trekking into the deep back part of the store.

Unfortunately, this post office is close to work so it is the most convenient one. EVERY SINGLE TIME that I come here, I have the worst experience. I also get stuck with the same lady too, Cerfie. Can the post office please hire someone else that is competent?
Every month, our company sends out newsletters in manila envelopes. I send out about 119 of them all weighing the same. Apparently people do not know how to meter stamps so I have to buy stamps.
I will review about my most recent experiences.
Last month — I was of course stuck with Cerfie, who was the only one working. First of all, why do they only have one person working at a time especially when the lines are forever long? I told her that I have 119 envelopes all weighing the same and just needed to buy stamps for each of them. She struggled to find stamps for me. This lady cannot count or something. She literally pulled out the first set which were $ 1 stamps and needed to count like 7 times. SEVEN FREAKING TIMES. Can we not count to 119? And then when it came to the second set, she did the same thing!!! I think that post office workers need to be able to count correctly. Not to mention after she sold them to me, I recounted them myself and she did not give me the correct amount.
Today — I literally just came from here. They opened at 10:00am. I arrived at 9:45am and stood in line. Of course I see Cerfie walk out. Great. I hope and hope that she was not the person helping me but unfortunately she was. The two systems she was using were down so I had to wait for the other girl, Monica. I switched to Monica and then Cerfie magically got the system to work so I had to switch back. I told her the same scenario. Just need 119 stamps for all the same size. She asked me where it was going. I said «just local so in San Diego». She said «Okay, so lets just say they are going to San Francisco». I said «No. I said local, San Diego». What does she not understand? Anyways, she had to go to the back and get stamps which took her another 10 minutes. Same counting problem.
I HATE post offices and really, it is because the people who work in them are so incompetent. Sorry for the people who waited in line behind me. It is not my fault the lady moves slower than a snail.
Save yourself a headache and go to a different post office.

When you need to send a package out, it doesn’t get more convenient then having a USPS located right by your house !:)
Location: really convenient ! One of the only ones near Carmel valley :) in the back of the hallmark located in the valley center plaza .
Hours: always check if open :) some USPS locations have different hours !
Lines are shorter then lost post offices, usually 2 – 3 people working at the counter
Service: good ! People are nice and helpful :) if they have extra tape, they will let you use
They are very attentive to questions and provide the right answers !
Would recommend this location to anyone :)

It currently opens at 10.00 am or after…

First, for those who are unaware, this is located inside the Hallmark. Second, it doesn’t have the same hours like any other USPS office. While sharing the space with Hallmark, might be cost effective, it isn’t the easiest USPS to get to. Now that the Dance School has taken over next door, good luck trying to drop someone with a lot of packages right at the door.
The employees could be more polite and can definitely improve on their customer service.

I came here with a Click and Ship package and a large envelope today. Oddly enough, the mailman checked the Click and Ship package on his scale, which added extra time. Every other time I’ve submitted such a package, it has been accepted at face value.
I had to wait in line for approximately 15 minutes.