Avis Rent A Car

terrible customer service. «gentleman» at the front desk was highly combative. called prior to dropping the rental off as a precaution, was told the office was open/​come on in etc., however when I arrived the door was locked and the phone wasn’t being answered. waited over twenty minutes in the café a few store fronts down for the phone to finally be answered. guy took no ownership for ANYTHING. instead of an explanation I was met with an excuse. walked back over, and there were no pleasantries, no hello, no how are you. rude and abrasive would be among his character traits. he took the keys, printed a receipt, and charged me over $ 300 for two days. clearly incorrect, I slid the receipt back over to him and was met (yet again…) with excuses, a lack of ownership, and a half ass attempt to rectify the situation. the long and the short of it is, don’t rent a vehicle from this location. or maybe be sure of who is behind the front desk. hope for someone with customer service experience/​a decent human.

Wrong type of car… Wrong everything. Completely unhelpful. Worst experience for a rental car location and company to date. Never rent from this or any Avis location.

This place just a cross stress of my pad, i giving them 5star for they service the Lady that work here she’s very friendly, price is just right, I sure got what I paid for :)

I run around the whole Unilocal world and sometimes, those miles just don’t need to go on my ride.
I rented a little Toyota Yaris from this local small rental place, It’s oh so tiny, maybe 15 cars in its arsenal and a wittle office to boot. It’s not near and airport, but rather, right of the 56 in the Carmel Creek shopping mall (The same one that has a Vons).
The rental price was average, the service was average too-​but the convenience gets the stars from me. It’s right in my neighborhood and super easy to snag a mobile if needed.
I had no issues and I’ll rent for them again.

So my car was in the shop longer than expected and everyone was busy so I needed a good inexpensive rental to get around. I hate renting cars at the airport because the taxes make is almost double what the regular rates are!!!
I always see this Avis when I go to the shopping center so I thought I’d give it a try. It was convenient anyways.
The rate for 3 days was $ 100 for an SUV. Of course I probably could have gotten something for half that but I needed the room with the dogs and other stuff. The girls working there were GREAT!!!
AND – they also told me if I wanted a particular car to call a couple of days in advance and they would secure it for me. I would rent here again and again. AND just got a coupon in my email for a free upgrade and a free day!

Despite a bad review, this Avis has always been great. Figure it out, it’s a smaller location (not an airport w/​hundreds of cars). Rented from them about 10 times & no issues, they did exactly what was agreed to… Great!