US Post Office

If I can leave negative 5 stars i will do that. This office symbolizes what’s wrong with usps. We waited outside for half an hour to pickup the mail. Many guys working inside but no one is willing to answer the door. Unbelievable.

Always cordial service. They greet you with big smiles and they seem to like their job. So important and infectious! Thank you especially at 4:58pm when I’m running in ;-)

Let’s be honest, is going to the USPS ever a great experience? This location is the same as all the others– not enough workers, long lines, limited business hours, and parking difficulties.
OF NOTE: don’t go to the wrong location. A block down, there is another USPS location which is a mail sorting warehouse. They do not provide any mailing services. This location is very small in a business complex. Even at 10 AM, you are waiting in a line and given poor customer service. If you come here, be prepared to circle around for parking and wait in line.

I would give no star for customer service. Mary Ann S worst employee ever !!!

This is a hidden Post Office in the middle of an Industrial Park and business offices. So if your Post Office is packed, have a lot to mail or need to mail something before you get stuck in traffic on the way home. This is a good option coz people don’t know it’s there. Clientele are your professionals fr the close by offices. There are numerous mailboxes outside for a quick drop off. You can rent mail boxes inside. They have a pretty good greeting card selection. My main post office doesn’t offer that so that’s a nice plus for this location.

This post office has greatly improved over the past decade (I used to come here regularly, when my company had a building close by), they extended their business hours, and the change in staff seems much friendlier. Regardless, I could only give this place three stars because of their parking and location.
It’s in an obscure area in the center of what what appears to be a business or science park. On the plus side, its obscure location makes for a lesser crowd. It’s still darn confusing finding your way in and out of the maze and there’s a one-​way, somewhat narrow path that leads to the single row of parking spaces.

No one likes the post office. It’s a small scale version of the DMV, only with cobwebs attached to everything, including the workers and customers. This post office, however, is different. You’ll stlll enjoy the same snail’s pace but it’s convenient to Sorrento Valley area denizens. The postal workers are decidedly not insane, unlike the stereotype. In fact, they’re cheerful, friendly and reasonably efficient. Sometimes, they remember your name. It’s almost too bad they don’t set up a bar inside and make it less painful for everyone. Might help USPS stay out of bankruptcy too.

I’ve read way too many horror stories about USPS mail being sucked into the blackhole of lost packages, but thankfully this Sorrento Valley one has yet to disappoint me!
Located two minutes from my workplace in a relatively hidden area of its business maze, this USPS location is extremely convenient for me to drop a package off within 10 – 20 minutes depending on the wait time. And yes, they are closed from 12:30pm-1pm for lunch, which can definitely be a bummer for those with fixed lunch breaks during that time period. Even if you time your break so that you’re there right at 1pm, expect a line of at least 3 – 4 people who have already beat you to the chase. I know, this review doesn’t sound good right now, but you can tell the workers there definitely try to keep the line moving as fast as they can accommodate in their small room.
The workers there are friendly as well, especially the middle aged man who actually remembers who I am and what kind of mailing options I prefer. This makes things efficient especially when I am in a hurry to get in and out of there and let the next person through.
Maybe this is atypical of USPS, but I’m sure if all the other locations provided customer service like this one, there would be less scathing reviews and reputation damage for USPS on the regular.

If you want any help or guidance, ask for Ron.
He’ll give you advice, tips, and even label up your box. Too bad he’s retiring Winter 2015.
Remember the four things that affects shipping:
(1) Size of box**
(2) Location**
(3) Weight
(4) Time Rate
— 1 Star for the impractical parking and occasional lines.
Happy Shipping!

Really post office? Now you close from 12:30 — 1:00 for lunch? This isn’t the UCLA registration office. I, like many Americans, have to run errands during my lunch break. Errands like mailing things.
I thought we were friends?!
It’s not like I can just pop over to the post office before or after work, because you aren’t open those times either.
*Le sigh* at least you have Harry Potter stamps now.

What a quaint post office! Although I was extremely frustrated with them closing at lunch time from 12:30 to 1 p.m. Because that is the time I took my lunch…
Once they opened up. I was greeted with a friendly smile, and willingness to help. Courteous and efficient, is what I would call this location. The post office isn’t that big. But, it is organized, clean, and is effective.

I can honestly say, this has to be the WORST in carrier service I have ever experienced. Sending a priority mail package from San Diego to San Pedro and now it’s in New York. WTH?
I’ve submitted 2 – TWO – requests and no contact. My niece didn’t get her surprise gift, God knows WHERE this is sitting and now I’m out $ 45!!! I’m SOOOO angry and can’t believe it. I confirmed and verified the address on the print out thinking it was me. NOPE… San Pedro. Zip code – check – correct.
So now what?
On top of this – how, as a business owner, do I have to wait until 5 p.m. to have the mail delivered to the Postal Annex? The mailman delivers our home mail around noon but right ACROSS THE STREET delivers to Postal Annex at 4 or 5. So any business deposits I’m waiting for have to be taken to the bank the next day AND my customers lose ONE WHOLE DAY of production.
Not sure who is overseeing and managing this place but get a clue. YOUR DELIVERY SERVICE SUCKS.
Your clerical staff – excellent people. Never had a problem with customer service in that regard.

This post office location is tiny and super hard to find. I had to drive around a few times before I could actually find it.

This is a suuuuper small post office location in Sorrento Valley. It’s somewhat hidden in the middle of a business complex so finding it can be a little tricky. Oh, and there’s not much parking.
Because of its size and close proximity to a bazillion Sorrento Valley offices this location can get really crowded really quickly so try to get there during the off hours.
In terms of customer service, the two guys who usually work there are always very nice and try their best to move the line as quickly as possible.

This is still a bad post office. Home delivery is after 4pm on a good day and usually nearer to 6pm. Sometimes they don’t deliver (and yes there is always mail). They have merged Carmel Valley’s office with Sorrento Valley and it even got worse. Management is horrible, don’t expect a call back.
Parking is not easy because you will have to drive around the huge lot, speed bumps, and high bushes hiding oncoming traffic in order to return to Sorrento Valley Blvd to exit this industrial complex. It really should have better street visibility.
Prices to mail a package are outrageously over priced. I no longer deal with these post office lines or paying their rates. They’ll be losing more customers as it’s cheaper to send Home Delivery through FedEx and it gets there by the following operating day if within 100 miles away, and it arrives without the post office box gouge.

Well hidden gem in a rather industrial looking estate, under the Five. Use your GPS to get close to this place and then follow the signs near the end.
When you do, you’ll find what looks like what used to be a double-​wide trailer with a US flag flying high. Enter near the long row of blue boxes and you’ll be astounded to see that on the inside, it’s just like every other post office you’ve ever been to. Postal supplies and postal clerks, happy (your mileage may vary) to sell you stamps and stuff to get your mailing needs satisfied.

While it is hidden and there are usually minimal lines, it’s still frustratingly slow as are all Post Offices. The staff is acceptably friendly, parking can be a bit annoying during the heart of the work days, but better than some other Post Offices that I’ve been to.

I have had a relatively cordial relationship with the USPS. I know they cover a lot of ground and have a lot of responsibilities, but my last encounter with them was ridiculous.
Part of it was my fault; I get so much junkmail from random businesses around my area such that if I don’t check it for a couple days, it gets full. Well it happened and they basically removed all my mail and took it to the branch, so I had to go pick it up.
I went at a time when there were no other customers (took me forever to find the place because it wasn’t the regular post office but rather a nondescript building). Then I waited for 1.5 hours for them to find my mail (I was the only person at first but soon built up like a line of 8 ppl behind me because they could not locate my mail or were taking their sweet time to do it). At the end of it, they couldn’t find some of my mail, so the guy took my #, saying that he would call me back when they found it.
Never received a call. I called the 1800USPS # and told them the situation. They said they would get back to me within 24 hrs, but no, never got back to me. Then, I called again, but then they said they could not find any additional mail for me at the post-​office. SO I thought where the heck is my mail?
Meanwhile, the post office had stopped delivering mail because my mailbox was reportedly full, but it was not, so I had to reactivate that.
I lost a parcel, an envelope with a thousand dollar check, my bill statements (they assessed late fees) among other things. These things happen, but what cannot happen is bad customer service. No hard feelings, but have to rate it as it is. I understand it is federal service — I mean I’m a federal employee myself, but I still strive to deliver the best for my customers.

Didn’t even know there was a post office here. It’s a small post office. I had to go to the Carrier Annex located on 10 807 Vista Sorrento Parkway, which is around the corner from this place to pickup a package but they don’t take outgoing mail packages so I had to come here to send my packages.
Only one person was working the counter so had to wait for a bit, luckily there was only two people in front of me. The worker was really friendly and went out of his way to answer any questions. That got you another star. No it’s not perfect, but it’s the government. Yes I do work for them too, but not for the Post Office.

Very incognito! I would have never known this place existed had someone not taken me here.
The location is in the very industrial part of SV. You seriously cannot find it unless you really look hard for the (small) signs.
Otherwise, when you walk in, there are p.o. mailboxes and a small center with several employees run by an uncle and aunties! HAHA
Quick and efficient. No line, but not sure if it’s the norm for this location. They also sell hallmark cards and various other mailing needs.