Casa Del Mar

The review by Jessyka was while she was employed by us, and it is wholesale inaccurate gibberish. Craig was given an incorrect file by the reviewer, printed that file, and when the order came out incorrect, he rectified the situation at no charge to us. We terminated the employee shortly thereafter. We love casa del mar, Craig, and continue to print through them regularly.

Casa Del Mar has served me VERY well over the past years! I have ordered shirts, pens, beach chairs as well as many other promotional items! Their embroidery is second to none in quality with impeccable attention to detail to my logo art and colors as well as stitching! I have found them to be cordial, willing to make changes at the drop of a dime and always ready and willing to be helpful. Their Office staff both in the office as well as production areas have been amazing!
In addition, their Prices are MORE than fair (I know the difference between cheap crap and quality) and they work VERY hard to achieve this for me.
I will Absolutely be using Casa Del Mar again in the future for my needs.

I’ve ordered a ton of merchandise from Craig at Casa Del Mar in the past year and have always been satisfied with the quality of the products and Craig’s customer service. The prices can be a bit steep, but that’s expected when ordering customized items.
Craig was very helpful and full of great suggestions when I was overwhelmed by the amount of options. Plus, he personally delivers some of the items to make sure you’re completely happy with it. A few plastic cases I ordered broke in their boxes and he immediately offered to credit my account for the damaged goods.
My favorite part of every order was visiting Casa Del Mar’s showroom. It’s jam packed with great merchandise. Decision making is easier when you can test out all the pen options, open water bottles, feel t-​shirt samples, etc.

I have been working with Craig for over a year. My first order was for custom embroidered t-​shirts. The work was done correctly and in a reasonable time frame. I placed my second order in August 2012. Craig spent many phone calls with me discussion possible items to use as a give-​away. He displayed infinite patience and when we decided on the best items, the work again was done on time and on budget.
Most recently, Craig contacted me again. He had just returned from a trade show and was excited about items that may be suitable for my organization. I appreciate his great customer service and I look forward to work with Craig again.

I started my order with this company after I received an email from a Craig on my linked in account. I’m all about supporting local business and they were giving me great rates. Until, I proofed a logo and made some changes. The shirts came back with the unedited logo, and they tried to tell me that’s how I ordered them. I THINK NOT. Turns out my sales man Craig, was out at a convention and their Art department did this on their own.
Then try and sell us the messed up logo shirts for 20… No 15… No 12 $ a shirt … I said $ 5 a shirt and that’s all we will pay. After 3 hours, they agreed. So I waited for the shirt and low and behold an email comes in telling me that they charged my CC without me even having a product in my hands. I very kindly wrote «This is fine, but please send me the invoice before you charge our CC… and I also need product before we issue payment.
Thanks Buddy!»
Today again I got an invoice that was marked paid. For shirts I still have not proofed to be correct, and they charged me shipping. Our office is 7 min from theirs, why would they do that? And when I announced to Craig that this was incorrect and we will not pay for shipping and why would he charge our CC again without permission. He said «well what do you want me to do… ««You know you’re the most difficult customer I have ever had» I hung up before I could give him a true piece of my mind. But seriously the prices are not worth their Customer Service or their Deliberate attempts to collect payment before the finish product was proofed.
2÷28÷2013
Long after I have left this company I received a letter asking me to remove this review. Sadly I can’t. This is my thoughts on how this company handled me as a customer. Even with a letter letting me know it was a bad time in their life’s, how they have learned from their lesson and how this review is hurting their business and credibility. I hope that your outlook on business has changed and maybe you can get 10 positive reviews to wash this off the board. But until then, I have not done business with this company again to redetermine my thoughts. I would never want another company to go through what I had to deal with. I don’t want to be that person that does not warn others first.
Its been 1 year since I reviewed this company. I see other positive reviews so good luck to you. Casa Del Mar