PostalAnnex+

Don’t have them pack/​box your stuff. Cost for box, packing material and LABOR (really?) WAS MORE than the cost to ship the package. So unsatisfied and shell shocked at the pricing. Will not ship with them again.

i really want to give less stars. They need to know their passport pictures are measured wrong!
I went to take passport pictures to renew my passport. It came out good, price was 17 bucks, its fine. I went to the passport agency and it will be done in 2 hours max, since I brought everything. When I went to the window to give out my passport application, they told me i need to take a another photo because it was too SMALL! no not the picture, the face was too small. they took he pictures WRONG. I had to retake the picture, go back to the agency and wait in the line again. I lost precious time and was too late to go back to work. When I went to complain, they only said «I didnt do anything wrong» really? If the passport agency denied your pics for being too small, then no, you guys did something wrong. They gave me half of the money back but I wanted an apology, not money. I guess its my fault to go to postal annex to get passport picture. Oh, cvs does 8 bucks for passport photos and they DO IT RIGHT!

After having a bad experience at another location I was very hesitant about using the services here. However the staff was very polite and were eager to assist. The owner of the Postal Annex in Alpine, CA could learn a lot about customer service and courtesy from this location.

I love this Postal Annex! Sure, there’s usually only one person there, but for a large part of the day, that’s all they need. The people are friendly, always greeting you as you come in, and apologizing if you have to wait. They’re very helpful and suggest the best options for each package.

Not the place to go to create a UPS or FedEx shipping label. Shipped a small package via UPS Ground at Postal Annex. The cost was $ 31.55, which I thought was ridiculous. I then double-​checked the price on
and was quoted $ 18.26. That is a huge markup for such a simple service. Buy directly from UPS and print out your own label. You can drop it off at Postal Annex for nothing.

Though the lady is nice and friendly, the service is at a snail pace. This lack of urgency has not changed in the last 3 years. This location is good for prepaid postage drop offs. However, do not buy/​pay for postage or shipping here. Do not go here if you’re in a hurry either. On a recent visit, I specifically told the lady owner that I wanted the least USPS rate to ship an item across country, yet I was still charged for priority shipping which was much more. There appears to be a problem with communication which can delay the flow of service.

I stopped in to get some lamination done and I love that the first thing she said is that it was going to take fifteen minutes to do all my pages if I wanted to just come back? Yes! Thank you! I had another errand in the center. Next, the quality! I took something a few days later to Office Depot and I can not believe the difference. Office Depot is flimsy, full of ripples and took much longer. And the lady working at this postal annex is really, really nice.

First of all thank you to everyone at Postal Annex for making this part of our move to Australia so easy. I wanted to write and thank the gentleman who has been sorting and forwarding our mail the last couple of times. I don’t know his name but, he is incredibly helpful and accurate when he sorts to not send junk mail or our sons mail to Australia. Very friendly on the phone and a pleasure to work with. We will eventually come back and when we do, I’ll personally come in and thank all you.
Kirk and Glenda

Wow, very surprised at how helpful the customer service guy was (he may have been the owner) not sure? But, i was just not expecting for such fast and speedy service. Most postal annex I’ve been too have been pretty straight forward, no smiles, just gets you in and out. This location helped me print out my label, pack my box and shipped it off. Great service!

Ricky and his wife and so pleasant and so helpful, it’s hard NOT to go here! i know prices are more expensive than the Post Office. Of course it is, they are running a business. But the convenience and the help they offer makes it worthwhile.
One time I lost a very important tracking number for an item I returned and the vendor said they never rec’d it. I went back and Ricky’s wife went through all the receipts for the 3 day window I had given her and found it for me. I had the proof and rec’d the credit.
So yeah, USPS is less expensive, but I highly doubt they would have helped me look for my tracking number. Then again, they are nice there too!

My Q & A with Pack n’ ship magazine:
How long did it take you to mail a package and a bubble envelope? — Under five minutes
Did you feel like the clerk at Postal Annex was trying to bamboozle you with the shipping options or upsell you on services? — Not at all
Was the clerk friendly and helpful? — Absolutely
Was the store organized and clean and did it have ample supplies for shipping and stationery needs? — Absolutely
Would you recommend Postal Annex to a friend? — Absolutely

This would have been a 5* if it had 24 hour access to the mailboxes.
This is your usual UPS Store type competition. Photocopies, limited greeting cards, mailing supplies, complete shipping services, and rental mailboxes inside.
The staff has always been superfriendly at this location ever since opening and the prices for mailboxes are competitive with the local UPS Store further into town.
I would have moved my mailbox here except for the limited access hours for mail. They close the gate to the mailboxes at something like 6 pm during the week. I am spoiled by the few times I use the 24 hour access at the competing UPS store.
If they could fix this issue and allow 24 hour access to the mailboxes I would move my account here in an instance and open up a mailbox.
Highly recommended.