US Post Office

People are friendly but they are slow. Three people working 9 customers in line. One of the people working takes her brake… Really?

Well, since my last review was removed by Unilocal for some unknown reason — I’ll say it again, «The best darn service for a Post Office, hands down». This particular Post Office is further than my local one at UTC, but I come here because the folks behind the counter take the time to do it right AND WITH A SMILE. From the surveys they ask you to fill — that this particular branch scores as one of the highest for customer satisfaction. People love this little Post Office and rate it high for a reason — excellent customer service.

The friendliest post office I have ever been to. Thank you!!!

Came to ship a book a week before Christmas and I only had to wait 5 minutes to be served. It can’t get better than that, especially if you have to wait in long times in a post office before with people who move at glacier pace. The post woman I dealt with was helpful and friendly.

As far as post offices go — This is by far the best experience I have ever had! Theres usually 2 – 3 ladies working the counter that are pleasant to deal with. Everyone has there moments while working with any government agency but this is as good as it gets considering. Well done ladies and thank you for the great service, it is appreciated!!!

Great little post office in the heart of UC… sometimes it can get a little bit busy but honestly it just happens.

I agree with Heather W.‘s review, this place is not a Postal Anex. Her review is perfect.
Anyone who arrives at the post office and expects the post office to freely package and tape your item should grab your ears and pull your head out of you’re a**.
Go to UPS, ask brown what they can do for you, then pay the extra money if that is what you want.
As for me, my experience at this post office has always been positive except for the occasional lines on busy days.

overall, not a very busy place. Positive experience.

I just don’t understand why employees of of the US Postal Service assume you know every single policy and procedure they have to follow to accomplish your request. I went into this location to process my stolen passport, which I need expedited because I’m leaving the country in less than a month. Please note that I had every single one of the 12 required documents filled out and ready, I just needed them to process it. Despite the fact that I was visibly anxious about my closing timeline, here’s how the conversation went:
Me: Hi, I’d like to process the paperwork on a stolen passport which needs to be expedited.
Employee (looking at me as if I were bat shit crazy): Uuhhhhhhhhhhh, you need to make an appointment
Me: I didn’t realize I needed an appointment, that’s fine, when is your next appointment?
Employee: Oh, well we don’t have one open for another… two weeks.
Me: WHAT??? Two weeks?! I am leaving very soon, do you know of another office that might have a spot available today or tomorrow?
Employee: You can go to Midway, they take walk-​ins.
Me: Ok great! Do you have their number so I can make an appointment?
Employee: But… they take walk-​ins…
Me: Yeah, that’s fine but I’d like to make an appointment so I don’t make this mistake again.
etc. etc. etc.
I’m sorry, what the hell? My passport was STOLEN and I’m leaving the country in 22 days. It’s not a matter of laziness or sheer procrastination which is forcing me to spend an arm and a leg to get this thing expedited. This is not fun for me, and I’m not trying to put you out. Christ, you can’t act like a human for five minutes and process my paperwork in the next week? I feel like that’s a very reasonable request, and to have them treat me like a miscreant is offensive. Definitely going to be avoiding this place at all costs in the future. I advise you do the same.

This post office is one of two locations in the Golden Triangle that I frequent; the other one being in the Costa Verde Shopping center. In comparison to the Costa Verde office, this one is not busy at all. The last time that I visited Costa Verde, I stood in a line that was 15 people deep and nearly reached the door for 8 minutes. Fed up, I drove down the street and completed my transaction at the U.C. office in about the same time. The U.C. office has lines though… (I guess Heather W. can tell us all when the good visiting times are). But, I am more willing to wait behind 4 customers and not 15 every time I have to send something off.

i resent the other review for this post office. you shouldnt give a place a 1 star because of their rules and regulations. no where in that review does it actually talk about service, which is what a review is about. stop whining about being too cheap and lazy to take care of the packaging of your item — that is not, nor has it ever been the USPS’s responsibility. Yeah, thats what the mailing stores are for (and why they charge more). do you really expect taping for free? it costs them money to buy the tape… come on now.
/​rant of person who obviously doesnt really getting reviewing.
SO…normally it seems odd to give a government service 5 stars… but based on what i experience at most postal locations, this branch is a joy! it is always completely EMPTY so you get in and out in 5 mins when you need to mail a package. go down the road to the branch in the Costa Verde center (across from the UTC mall) and you may wait 30 – 40 mins. yeah, no thanks!
the university city location is quick and easy and the people are really friendly. every time i go in there the ladies compliment me on my necklace of the day. ive never felt so fashionable. haha. but seriously, if you are forced to go inside a USPS to mail a package or something this is the location in the UTC area to go to.
the no line factor (ever) is an instant 5 stars.
the only draw back is their closing hours is a lot earlier than a lot of locations i know… they close at 5 pm weekdays and something like 2 pm on sat. worth working around their schedule than showing up at costa verde at 5:30 and being stuck in a 20 person line…

So, I go there to mail a package (which I’ve done at a million post offices throughout this fine country of ours) and I need to use their tape. Not a big deal, right? The P.O. always has tape for your packages. NOT ANY MORE.
Here’s the conversation.
Me: I’d like to mail this package please.
Woman with the mullet: It’s not taped.
Me: I know, can I use your tape?
Mullet: We’re not allowed to give tape.
Me. Are you joking?
Mullet: No, you have to buy it now.
Me: (uncomprehendlingly): What?
Mullet: There’s a display rack over there where you can buy it.
Me: But they’ve always let me tape my packages. What about priority mail?
Mullet: not at this location. They tell us to have customers buy the tape. It’s $ 3.29
Me: So, you have no tape at all?
Mullet: No.
Me: (muttering in disbelief and wandering away discombobulated) I can’t believe how you nickel and dime people. I’m not going to buy a roll of tape that I’m going to use once.
Long story short. I went to Postal Annex next door (which is 1000 times better, but too expensive) and they taped my package for me. Whereby, I went back to the P.O. and thankfully mullet was on a break.
God, no wonder people hate the post office.