US Post Office

Terribly, it took 12 phone calls to get them to answer the phone. Many times my call gets picked up and hung up within a second. This is my second encounter with this unit.
First time, they refused to deliver my package to the door like other mailmen do. They just leave a slip to tell you to pick up the package, which totally defeats the purpose of having things delivered to you.
Second time, they refused to deliver the package again and also refused to hold the package. They’re sending it all the way back to the UK, after spending a whole week in customs.
If you see on your tracking that your package is at 92 122, good luck because you’re never getting it.

This branch is composed of two divisions, La Jolla and UTC. The folks at the La Jolla side are great. On the other hand no one helps you at the UTC side. No one picks up the phone (858−453−0121) or help you when you go to the office… I suspect the good reviews here are from people interacting with La Jolla division.

I had the same thing happen to me as Bomin K…
I was expecting a package and had been checking the tracking information as to its whereabouts. On the day it was supposedly delivered «in or at my mailbox» I excitedly checked my mailbox within 2 hours of said «delivery» there was no sign of my package. It was not in my mailbox or in the parcel locker.
After weeks of phone calls to and from customer service and this branch, I am no closer to getting my package than I was to begin with. While the person I’ve been communicating with from this branch has shown me excellent customer service, I’m still out an anniversary gift, and my anniversary is quickly approaching…
Once I was told to file a claim, it was denied because the records show that it was delivered. Thanks for nothing.
From now on I’ll be getting packages delivered from other companies.

I was expecting a package and USPS Tracking said it was delivered on Dec 14^th «in or at my mailbox» I checked my mailbox on the same day it was delivered and nothing was there. This is not a sender’s fault nor is it mine. There is no way my package could have been stolen either because it was delivered IN MY MAILBOX and I only have an access to it. Now it’s ¹²⁄₂₃ and I still haven’t gotten my god damn package. I went to this place to ask about it, and the lady there told me this is so unfortunate but there’s nothing they can do about my package because it says it was DELIVERED. Train your deliveryman how to slip the package under the right mailbox maybe? Ridiculous.

I have a problem with my shipping address, so I called ahead and warned them, and asked them to NOT send any of my packages back to sender. Despite this, they sent THREE of them back across the whole fucking US. USPS also sucks in general, the one package that didn’t make it here to be returned to sender was sent to a random address in Kentucky?
Ridiculous.

When my packages require signature authorization and I’m not home, this is the USPS location at which my packages are stored until I come to pick them up. In my experience there’s usually a slow line of ~5 people on Saturdays, but it’s empty on weekdays before noon. Parking on the street has been fine for me each time.
Generally, it’s my international mail that gets marked as «requires signature,» probably because the senders don’t want to risk their packages getting stolen. It’s pointless to complain about the mailman not leaving the package at your doorstep when it’s a specified protocol for them to need a signature before handing it over. I can buy things off the internet and people bring them to me. That’s amazing. Having to go to a place to pick them up once in a while is no big deal.
Most recently I picked up a package mailed from Russia and it was a painless process. The mailman had arrived at my house on Wednesday morning and I wasn’t present. The pink redelivery slip that they left said it’d be available for pickup the next day after 10 am. So on Thursday I drove to the Shoreham location at 11 am during my lunch break, and nobody else was there. I rang the buzzer once, and within 3 minutes a cheerful man opened the window. He took my slip. He came back with the package. We said our pleasantries and I left satisfied.
Sure, sometimes there’s a USPS worker (generally on the weekend) who seems incredibly annoyed. It won’t help you get your mail any quicker if you get annoyed too, will it? It’s fine.
The vast majority of the time, for the vast majority of people, this USPS location functions the way it’s supposed to. If you have a terrible experience and lose your package here, you’re going to be more inclined to write an angry negative review. That’s normal. For people finding these reviews on Unilocal,please know that this place is reasonably far away from being a horrific hellhole.

Supposedly delivered my package, but the mailman brought it back to this post office. No notice or slip was left behind, so I had to figure out where the package was myself. When I called the office to confirm that my package was at this post office, it took so many calls, I thought I had received the fax number by mistake. By the time I finally reached a customer rep, the customer service was very curt and subpar. Wasn’t willing to provide much information (hours of operation, how long the package would be left there, etc.)
By the way, for those who are wondering, their hours are 10am — 4pm Mon-​Fri, and 10am — 2pm on Sat. Packages are held there for up to 15 days. The number I used was 858 453 0121.

Updated: So after 15 attempts calling the office, they finally answered and no one knows exactly where my package is. I reported this post office to mail theft. The closing supervisor said he was gonna deliver it to me himself and even gave me his personal cellphone number, but two days later I still have not received my package. This is the bermuda triangle of postal services.
— — — — —
Probably the most frustrating experience. My package arrived in this post office on Tuesday ²⁄₃ so when the tracking said «out for delivery» I was diligently waiting in my apartment for the package to be delivered at my door. However, the mailman didn’t even bother to deliver it instead leaving a note in my mailbox that I wasn’t in the apartment. So I filed for a redelivery that night. The next day when it was supposed to be redelivered, I still got nothing. So I decided to go directly to the office the next day to pick it up where they said it was being delivered that day. I still have not received my package even though my other mail has been delivered. I called the closing supervisor and he said that he would mail it to me himself that night and that he finishes at 7:30 pm. I still have not received by package. If your package lands in this post office, good luck.

As several others have said before me: this place simply does not meet the bare minimum standards of a service industry, left alone being in one of the most important ones.
Countless times I have sat right in front of my door expecting delivery, only to see the tracking status get updated to «delivery attempted — left notice». This is absolutely not the case as I was physically present at the exact moment they claimed to attempt delivery. These mailman simply do not deliver packages and will take them straight to the facility.
This is a serious problem the office needs to address. it is no wonder the USPS system as a whole is failing. Me, and countless neighbors have experienced this problem.
Today we simply opt for UPS or Fedex when the option is available. I’d rather shell out a couple more dollars for better service.

My review and tip for this place is, only come here to drop off mail because this post office offers nothing else, not even stamps. Think of it as merely a transfer hub where you can drop mail and packages into the middle of the USPS supply chain.

Most unhelpful post office ever. I have been trying to track down a package for over a month. I tried calling multiple times. They never answer the phone. You just get an awful squeaking sound for 30 seconds before the call hangs up. I went to the post office, and the lady there was thoroughly unhelpful. She had no knowledge of or ability to track my package that came through this post office, and she was just as unhelpful for the man in line in front of me. Hopefully I never have to deal with this post office again.

–updated!
This post office sucks!!! The mailman didn’t even bother to deliver the packages to the leasing office. They don’t deliver the package to the door. But now they plan to directly take the packages back to the facility. If this is the case, why did they bother to take the package out with them? Just to pretend that they have tried?

I tried to give them the benefit of the doubt, but it’s getting super hard. A couple of months ago, I started losing packages that were supposed to be delivered by this office. I submitted a claim and to this day I have not heard back. Then I started losing more packages… it was getting ridiculous! I did not have the same problem with UPS or FedEx so I’m almost certain it is not theft, like they’re claiming it is. Also, a couple of times that our packages show as being «delivered», my roommates and I were all home, downstairs, talking to each other. If any packages were delivered, we would’ve heard a doorbell or seen the package right outside just minutes later. Another time I was right outside the door walking the dogs when the USPS system shows that the package was delivered at that «exact» time. What’s the deal?
I tried calling in a million times (they know me by now and they even told my roommate I called a lot when he lost a package and decided to call in recently). I think by now, they probably blocked my number or something because I keep getting a busy signal. If they do their job right, I wouldn’t need to complain! The one time I was able to get through to them, the person I talked to was courteous and nice enough and he even told me he would make sure the problem doesn’t continue… it’s still continuing! I’ve resisted giving them a review up until now, but this last missing package was the last straw. I’m beginning to think the new mailman (the lost packages coincided around the same time as the new mailman) is super incompetent or dyslexic. Where are my packages???

This office has serviced my postal mail for years now, and I’ve never had any problems. Today, I needed to make an unusual request, with a short time fuse, and they came across beautifully. While their phone rang many times before being answered, and then the woman who answered put me on hold for a minute, she then came back and was very helpful, and caringly so. My postal delivery guy also got in on it, and was even more helpful.
I have had generally good experiences with most USPS offices over the past 10 years — there’s been a definite increase in their customer service orientation over what I remember from 20 years ago — and today’s experience was just the icing on the cake. I’m a fan.

I have to say that either the people to whom all these negative reviews refer to have either been replaced, or those scathing remarks are highly exaggerated. I have lived at Costa Verde since August of last year, and when I get a package, I’ll admit– they dont knock on your door to see if you are home and will simply leave a slip in your mailbox. Side note– if you happen to catch the mailman right before they leave, you can ask them for the package on the spot and in my experience, they will usually comply– they usually finish at around 5 – 530, which is when i typically check my mail anyway.
As far as that is concerned, they will either leave the package in a larger mailbox for you to retrieve or take it back to this location (Shoreham Dr) for you to pick up the next day. However, with only a handful of larger mailboxes in which to stash your package for retrieval and several hundred residents to accomodate using these larger mailboxes, its unreasonable to expect to find your packages in them each time they are delivered.
Over the course of my stay at Costa Verde thus far, its been about 50÷50− keep in mind that I have gotten A TON of packages (hovering around the 30 – 40 range– from textbooks to teapots to vintage vinyl records) from USPS, FedEx and Amazon that have been processed through this system, and I dont particularly mind it.
Moving along to service at the location itself– the longest I’ve had to wait in total (ringing the bell for service, handing in my slip, waiting to receive my package and walking out of there, with a line of several people by the way) has not exceeded five minutes. I wouldn’t expect treatment of the same caliber of that which Leslie V received, but then again, my experience with this place would not suggest that its out of the question. Although Im not the biggest fan of the postal service, the service that has been extended to me by this particular branch, well, serviceable.

I would really like to say that over the past 2 years, I have always been very happy with the service i received when picking up packages.
Over the past week, I have been even more pleasantly surprised since i was desperately tracking a package that had been stuck in international customs and then misrouted (no fault of this Post Office).
The woman on the phone was a delight (even though she was handling both the phone and the counter at that time), but she went to great lengths to provide me with information.
Today, I received a missed delivery notice in my mailbox (hurray, the package had been found!), saying i could pick the package up the next day after 10am. I just happened to be in the neighborhood at 15 min. before the post office’s closing time, so i wanted to give it a shot. Maybe the package had been brought in already.
Two employees at the counter helped me out superbly, even promising to bring the package over to me (waiting in my car), since they were expecting my mail deliverer to be driving in to the depot any minute.
Super friendly! Do not be fooled by previous comments, because the people working here now, are the best!
See you soon, for another package from grandma and grandpa!

The WORST customer service EVER. The lady on the phone does NOT know what she is talking about and is SO RUDE. They need to learn to be professional. Where did they get these workers?
Also, the delivery guys don’t even knock and just leave a slip at the door.
I hate this place. Someone burn it down.

If there was another post office shipping hub thing I could go to, I would.
This place is terrible. Ive always had to wait 15 to 20 mins to get my package and there is always a line when I show up.
But just today proved why this place is terrible. I live in a condo near Doyle. Its really nice with all old people as neighbors (this is important for later). I ordered a gift for my mom for her birthday and it said it was «delivered», but I did not get any package. So i thought ok. it must be here. ill go check. So I go and talk to who I think was the manager. He checks but they dont have it, saying it was already delivered on the friday (5 days ago) I tell him i didnt get it and he pretty much calls me a liar and says that if the mailman said he delivered it, he delivered it, so somebody probably stole it or I have it and im lying.
So in the end, I got mad. He told me that it wasnt his problem and that im out of luck and that If i wanted, I could call the «Postal Investigation Service» to start a case. When I said I wanted the number, he was shocked. then took 20 MINUTES to get me the number. No Help AT ALL
Im losing my patience with the WHOLE USPS, which is a shame.

Absolutely terrible mail delivery, I was home and the mailman came by and yet I didn’t get a doorbell or knock instead I got a delivery slip saying I wasn’t there and the package would be ready for pickup 2 days later (it was a saturday). So I then went online and followed the slip instructions and even left a note saying please knock — I live in a home by the way not an apartment — and monday comes by and SURE ENOUGH no delivery even though I spent all day waiting on this important package.
Now today tuesday there is still no delivery so I’m going to head over there and give them a piece of my mind.
TL;DR– The mailman doesn’t feel like delivering packages so don’t use USPS to ship. I contacted the vendor I ordered from and let them know what a letdown USPS was.

I’d like to correct Debbie L. because I live at Costa Verde as well but I know for a fact that this usps does NOT deliver any packages to your door or even bother coming up to your door. They just leave a slip in your mailbox and make you come pick up your package. They rarely even use the large package delivery mail boxes which they are SUPPOSED to use and leave you a key in your mailbox but they’ve only done that for my boyfriend once. When I went to go pick up my package today, I asked why they don’t use the large delivery mail boxes to make it easier for us and he told me if the mailman doesn’t feel it’s safe then he will just bring it back… are u serious? It’s La Jolla LOL of course our packages are safe in the locked mail boxes! I hate that usps doesn’t even attempt to see if you’re home & make us come pick up our packages at this post office that takes long, curvy, up & down roads to get to. USPS is the worst. :P
AND they lie, telling the company I ordered from that they came to our door when all of Costa Verde knows, usps don’t go to doors for residents on Costa Verde blvd… guess going up & down the elevators are too much of a hassle for them. :P