US Post Office

Ho is amazing, he has helped me on numerous occasions fix problems or sort things out. Having a post office box here is a good experience.

It’s too bad that I dealt with the female supervisor/​manager today because up until today I’ve always been very happy with the service and the way I’ve been treated except for today when the supervisor. She could have spoke to me in a more polite manner and would’ve been nice is she could try and smile once in awhile instead of acting like I killed her dog when I asked if I can borrow some scotch tape to tape down a label. I was not going to use it to tape up a box or envelope, just to secure the prepaid paper label !!! I had no idea that was against policy and I understand she must abide by the policy but it would been nice for her to offer a one time scotch tape use since I didn’t know and had to drive 40 min in traffic to get there. I couldn’t buy regular packaging tape either bc i forgot my wallet! She was just not very accommodating or polite.

The La Jolla Post Office is remarkably efficient with plenty of help on hand. Employees are polite and ready to answer questions and assist customers as well as possible.
They are friendly and attentive. I always look forward to going to this post office!

They don’t answer their phones… they don’t care… and whay we put up with this as taxpayers is beyond comprehension! One exception, our carrier, Robert, is a gem. and a very bright guy!

I found this post office after trying to send a pre-​paid package at Fedex by mistake. I was used to go to Fedex la jolla but was nice yo discover a post office next to it.
The service was super quick, the only thing I will leave here for other people to take into account is to bring your own tape because they do not provide for you!

As throw back as it can be, sending a letter anywhere in the USA for only 49 cents is still the most amazing deal to be found in any American town.
I’m old fashioned enough to ask for commemorative stamps. They’re not only artistic, taken as a national project, they’re an entire history course. Kind of an unsung achievement that will take a yet to be born generation to come and appreciate it.

Thank you Erika for getting my grandfather’s 95^th bday card overnighted 2 minutes before the deadline and asking the truck driver to wait!!! You have made my day.
Haters are apparently gonna hate on this place, but it seemed pretty straightforward to me!
30 minute parking spots right outside really help out with the crazy La Jolla meter maids too!

I hate USPS… and I’m not surprised as why they’re loosing money every year.
First off, their customer service is terrible. Do they not train their employees on how to be courteous? I’m sure we’ve all experienced this at the DMV as well. People here just don’t care.
I had a undeliverable package to pick up. I called the USPS hotline and spoke with a computer for 10 minutes, and at the end it automatically goes to «Sorry the number you are trying to reach is no longer in service.» What the hell?
I find the actual line of my local post office, call and ask if my package is there — yes it is.
I arrive at the post office, wait for 20 minutes as the workers take their sweet time wrapping a package like a 5 year old. I finally get some help and ask for my package and they said it’s not there. I told them I called this location and was told it was here and they physically checked that it was here. The worker said, Nope it’s not you gotta go to another location to pick it up. The worker was not the slightest bit apologetic and just yelled «next».
In this day and age, if you want a business to stay afloat, you better have some top notch customer service. I’m so pissed that amazon prime ships with USPS.

I would like to know if what they did is right or even legal:
I went to the La Jolla post office, located at 1140 Wall St, La Jolla, CA 92 037‑9998. I intended to send to certified letter with my own stamps, stamps that haven’t been used but that I had removed from an envelop (as I thought it would be obvious, since they weren’t branded with the Post Office ink), however the clerk Jannette (number 29) refused to accept them even after I explained that to her the situation above, she said that if I wanted to use them I should glue them to the new letter and put them at the outside box and she could not certify my letter. I asked to talk to her supervisor, Quang Ho, and after explaining to him what I had explained to her; he also refused to accept my stamps and even implied that I was reusing the stamps (which I didn’t think was possible, since all my letters came with black ink lines on top of the stamps, unless they were from charity institutions and/​or business stamps, which in any case are not the ones sold to the public.), he also told me I could wait for the general manager, who would be in an hour in a half. I asked him if he was calling me a liar and he simply nodded his head, them I asked him to give me what he said in writing and he gave me a hand-​written note saying: these stamps looked like they come from a big brown envelope unconcealed. We don’t reuse them. It had his signature and a number (204 B) and his title, supervisor.
I felt diminished and discriminated. It is not my fault if employees send letters without inking them, but I’m in my right to reuse stamps if I decide not to send a letter and happen to have the stamp in another envelope.

What can I say. I’ve come here 5 times in the last year and 3 of these times the attendant made up some excuse to not be able to help me. This last time was the final. I came in to mail about two dozen invitations and I was told this could not be done due to the small bump made by a bow on the cards. Perhaps if I had not gone to another USPS location yesterday to have several of the same invitations mailed without any hassle, this wouldn’t have been an issue. I will be going to another location from now on and whenever possible.

This post office handles mail from UCSD, where I work. One package I mailed from work was never scanned or delivered, and one package had a long delay. On 12÷17÷13 I mailed a Priority package from this post office, and it took a week to get to Texas.

I am so done shipping any packages through the PO.
This has been absolutely the worst season ever with this system. Every quarter I am having to call the local postmaster about something stupid. My two favorite incidents of 2013: 1) They shipped two packages back to China, even though I filled out those peach colored forms to Redeliver them when I wasn’t available. 2) They placed my Incoming mail ON TOP OF my Outgoing mail in my mailbox — on at least 3 occasions. The occasions where my mail was never picked up at all? The reason was: «You had no mail to be delivered that day. It is a courtesy for the postman to check your mailbox for outgoing mail.» Beautiful. YOU’RE RIGHT THERE, driving by my very conveniently-​placed mailbox. Each time I call, I am told it is my regular carrier’s substitute who is making the crazy mistakes. Why is said substitute not properly trained? We pay enough postage!
I have an ebay account I use to sell holiday items such as Halloween candles and mini xmas trees and the like. This has been the most stressful postal season yet for me and undoubtedly many other online sellers. Countless packages have been severely delayed, regardless of whether they are shipped Priority. Folks, Priority shipping, although expensive, is NOT GUARANTEED. Never was, and it has never been more evident to me than it has been since October 2013. I called the local postal manager, June, on numerous occasions over the years with my complaints. I like to consider myself pretty reasonable, not one to raise my voice and act like a complete a-​hole to someone who represents a sucky-​ass business.
The last time I spoke to June… WOW, is really all I can say, to sum it up. I had called her on a recent Fri I believe, about two lost packages, two days after one of the Priority packages was due to one of my buyers. (You see, on the previous Mon, I had scheduled for the USPS to pick up four packages: 2 at the front door, two in the mailbox. They missed the front door packages, and I had to call them to come pick them up before day’s end. On Wed the tracking info showed those two packages never left San Diego.) June was in a meeting at the moment and took a message to call back. Fine. Fri morn, I called back and another lady answered the phone. She took a message for me, including the tracking numbers in question. It was confirmed June would be in Sat morning. She arrives at 4am, I’m told.
Sat morning I called and June answered. I politely said I had waited for her call yesterday (trying to jostle her memory). She snapped! Paraphrasing, «I HAD THREE CUSTOMERS I WAS SUPPOSED TO CALL YESTERDAY. I WAS ON THE STREET, TENDING TO AN ACCIDENT. I HAVE TO PUT YOU ON HOLD NOW.» I waited, incredulous. She gets back on the phone and scolded me that I have to be patient as she has to help customers — to which I interrupted, «I *AM* A CUSTOMER!» As I proceeded to explain the issue, her demeanor changed when she realized I was at the top of her list of call-​backs, and what do you know, there are the tracking numbers. No apology for her outburst. She said she had to speak to Consumer Affairs for ‘guidance’; hang tight till Monday. Sheesh.
Monday night I went to the Silver St office to speak to her in person, armed with printouts of the still-​unchanged tracking info and a load of questions. Of course I missed her by 40 minutes. So I drove over to the Wall St office and stood in line, hoping I could speak to some sympathetic soul.
Finally, I spoke to the gentleman who happened to answer the phone on Mon about having someone pick up the two missed packages. His name is Eric Gilbert and he was terrific to speak with. He was polite and explained how things get tangled up, what with inclement weather plus the holiday season. The tracking system they use is MUCH more detailed than the info we have when looking at
. One of the packages was delivered; the other almost there. Unfortunately, I had already reshipped duplicate items and thus had lost money. One recipient of the two has shipped the duplicate item back to me. Eric was apologetic about the delays and said he will have a talk with June as she is supposed to be returning calls. Good! I didn’t know he was higher up on the food chain. He gave me his biz card and I left feeling my humanity in the USPS was (slightly) restored.
Days later, packages at the front door were missed again. This time I emailed Eric and he responded the next day, saying he spoke to all the carriers that they need to carefully read the online forms submitted to them (for crying out loud). Last Sat, my single — and scheduled Priority package was missed. I didn’t bother emailing Eric. What diff does it make?
Now…I have a peeved buyer of this package who never received it, a solid week later. At the same time, a Priority package *I* was due three days ago appears to never have left IN.
For large packages, it’s UPS for me from now on. The USPS can go down in flames for all I care.

The staff here are always friendly and quick. I wish this post office could stay in the Village! Much better shipping prices here than FedEx too ;)

Slow service but nice architecture of an old building. US Postal Service is selling this building. :-(It does have a PWA-​era mural inside done by Belle Baranceanu (Public Works of Art Project) from 1934 New Deal.

I had a great experience with the employees there. They held my mail and then extended it when I couldn’t get back for another couple of weeks. They even were so kind to put it at my front door so a friend could put it inside for me. They promised to call me on my cell if I didn’t return when my mail box was full. That is like the good ‘olé days when people looked out after one another. Five Star Service.
Kathleen P.

They don’t answer their phone, they do not direct packages to UCSD as they are supposed to, they are completely rude, unhelpful, and incompetent.

How hard is it to staff a post office? Must be near impossible… always a wait regardless of how many people are working. Why not 1 star? It could have been worse… at least the mail is reliable… even if it is often reliably slow service.

Whats the deal? You go in, you wait in line and you get your stuff sent out. Why all the hate. Its a simple process.
Maybe Im not one of those complicated customers that takes 30 minutes to send out a single letter .
Reminds me of those idiot customers in front of me at the North Park Albertsons that takes forever to pay for 25 items in the 15 and under express lanes.
Why in the f*ck am I always behind people that takes forever to make a simple transaction? It happens every goddamn time.

Isnt it so strange how much people talk about everyone in La Jolla being so stuck up however this post office in comparison to the crap post office in Pacific Beach is honestly no comparison?
Seriously, this review is not about the Pacific Beach Post Office but in order to make a point about this post office I need to remind the reader about how much the PB Post Office BLOWS.
Contrary to what they say there, you actually ARE allowed to use their tape. I know this because I saw someone using Priority tape to seal a priority box at the LJ Post Office and inquired about whether or not it was a special privilege solely reserved for the person using the tape at that moment. IT IS NOT A SPECIAL PRIVILEGE PB JERKS! Anytime you are mailing a priority box, contrary to the jerks at the PB Office, you do NOT have to buy a roll of tape, you are just able to use their priority tape. Thank you for that clarification.
Also, the ladies that work at the LJ Post Office never look like they absolutely hate anything and everyone on the planet. Occasionally the PB people are in a good mood but you never know what youre going to get. I dont like uncertainties such as that!
And the PB Post Office is always out of multiple things, whether it be certain stamps, or the super cute ‘Greetings from Southern California’ flat rate boxes. WHY? YOU ARE SO BUSY. WHY ARE YOU NOT ALWAYS FULLY STOCKED ON POSTAL ITEMS?
Overall, as much as I love PB, I love La Jolla that much more. This pleasant post office always has every item you need and is just wonderful. (:

Hey its the post office whaddya expect? The staff is very friendly and helpful. I wish they had a stamp machine, it would cut the long lines for people who just want 1 stamp! You can also set up and appointment here to get your passport. I think the reason why there is a long wait at times is due to the customer. They don’t have the proper paperwork, labels, packaging or incorrect postage. I use the post office everyday for work purposes so I came ready every time. If people would just do a little research before they come then the rest of us wouldn’t have to wait in long lines!