US Post Office

I only go here because of convenience. I like the location. Rest of it, I am not fond of it at all. I really don’t like this one lady because she is really rude and bossy to customers. She smiles, but she is rude.
They don’t have a variety of stamps, but they have a lot of priority mail boxes and envelopes.
Parking is limited, but it’s almost always pretty empty and spacious.
To sum it up, it’s not the best post office I’ve been to, but its location makes it convenient.

Always clean, fast & friendly. I run a business through EBay so I am constantly in and out of here… Never had any problems. I do here the customers upset over regulations and rules… Maybe that’s why the bad reviews.
By far best post office in San Diego

Overall 2.75 stars. Conveniently located for PQ residents just off the 56/​Black Mt. Rd.
I avoid the USPS w/​a passion because it usually means I’ll be in a super long line and/​or have a crabby worker LOL. Hubby hates it more than I do. He says they always mess up and they have a bad attitude.
I’ve gotten dopey workers, but I always smile and treat them nicely and I’d say 99% of the time, they’re nice back to me.
They have a ²⁴⁄₇ lobby for your PO Box/​mail drop. It’s pretty clean.
I won’t bother posting their hours cuz they don’t seem to abide by it.
Like I said, I try to avoid coming here. I try to do everything I can online so as to not have to mail anything.
I do use their outdoor mail drop sometimes.
Outdoor mail drop’s pickup times are:
Mon-​Fri: 10:30am, 2:45 pm & 5pm
Sat: 5pm

Always a line.
They are rude
They talk to the customers too much
They mumble
They talk to fast (sound like robots)
Don’t care when the line is long, they will continue to just organize behind the counter
The self stamp/​weigh machine is always broken
Should I stop…
Just AWEFUL!

This USPS is located right next to CVS, it’s a little hidden because this is USPS building is super fancy. If you find a glass like huge building with blue tiles and lots of mailboxes in the corner, you’ve come to the right place!
Really huge inside with lots of room to package your goodies if you havn’t already. They have a self serve station where everything is computerized and you answer a bunch of questions on the screen before dropping off your item.
The wait time is typical of most postal services, and is expected but never really loved. ya know? I think I waited 15 – 20 minutes with just two people ahead of me. You can’t predict the wait because when I went one person was behind me and during my whole 15 – 20 minute length of wait in line, I counted back an additional 12 people behind me.
The folks here were really nice so please don’t put out all your anger of not being able to wait or have patient onto them :) Also don’t get mad at people in front of you that have tons of packages, random questions they have, etc. Again, you really cannot predict the wait time, or what the people in front of you will be needing as far as services go.
I recommend if you havn’t packaged anything or wrote on your box yet, don’t waste your time on the side doing that and jumping in line, just jump in line if there is at least a few, and then write as you wait. Package as you wait, fill out that form as you wait. You can thank me later.
They also sell stationary, cards, shipping supplies and have plenty of boxes for you Priority or Flat Rate mailers. Plenty of nice wide, angled parking. If parking is full, just park at CVS and walk up.

Someone at the US Post Office literally destroyed a letter and stole $ 100 from it. I sent pictures of my daughter’s damaged received card. Her address is in San Francisco. I dropped the card in one of the blue boxes at the Carmel Mtn (Twin Trails Dr.) Post Office on Monday Dec. 14^th, 2015 between the hours of 0700 – 0800.
I spoke to employee Tracy Pyle about this incident as soon as I was informed of the issue. I sent her pictures and followed up today where all I got was, «I don’t work at that office anymore.»
I am expecting the $ 100 returned /​paid by the Post Office because this card was in the Post Office’s care from the day it was dropped in San Diego to the day it was delivered in San Francisco.
I sent an email to the address they have on their website and got it returned with the message, «Dear Postal Customer, Unfortunately this email address is no longer in use. Please use the link below to access the Customer Service section of the United States Postal Service web page. Your options are to „call us“, „email us“, or browse a list of frequently asked questions.»
I am still working this issue… We will see what the postal inspectors find in their videos of employees.

Lost $ 100 from a 2015 Christmas card. I sent pictures of my daughter’s damaged received card. Her address is in San Francisco. I dropped the card in one of the blue boxes at the Carmel Mtn (Twin Trails Dr.) Post Office on Monday Dec. 14^th, 2015 between the hours of 0700 – 0800.
I am still working this issue… and it is almost March.

Moved to the pensaquitos area and love my new post office. The staff are nice but I normally don’t interact with them since they have a machine in their lobby that does it all for me! I mail packages and buy stamps by myself! What a concept! Woo hoo

I was at this post office today and it was the craziest I’ve ever seen it, it was like going to the DMV! The line was so long. People just kept coming in. There were 4 tellers and 1 guy and 1 girl helping in the lobby. The clerks were fast and the helpers were so nice and personable. The time in the line went by very fast! It’s nice to see federal employees happy!

I was there today! Line was crazy long! You would have thought they were giving away free stamps! I had to comment because this Post Office gets a bad name. There was a express lines for stamps and pick ups. Everyone was happy and helpful. Even tho the line was long I was in there for less than 10 minutes, the helpers on the floor were amazing! Best Post Office I’ve been to and will definitely be going back !

Tried calling two days in a row looking for a package that was sent back to the post office. I signed the slip they leave at the door to have it redelivered and it wasn’t. They don’t pick up the phone. Really annoying!!!

Horrible customer service! I’m not sure about all the emoloyees there but I spoke to a lady named Tracy on the phone when I called to ask a few simple questions regarding my package. I was taken back on how rude her answers were. She might have been having a bad day but it is not okay to take it out on the customers. Getting my mail sent to another post office next time!

Staff was helpful and happy I didn’t even have to wait because I was shipping flat rate boxes! Two thumbs up!

If I could give this post office 0 stars or less, I would.
My boyfriend and I just bought a condo in the area, and the previous owners had lost the mail key. The company that manages our community told us to simply purchase a lock from home depot and intercept our mail person by calling the post office and asking what time he/​she normally comes to our place. We tried calling several times over several different days, and even though the answering message indicated we were calling within their phone business hours, no one ever picked up.
So I decided to just go to the post office myself. I asked the man who said he could help me if I could find out the time our mail person would be coming to our place and showed him the lock I had purchased. He then gave me a nice long lecture (that turned out to be completely wrong) about how I would have to make an appointment for them to change the lock and that it would cost hundreds of dollars, and that my lock wouldn’t work because you have to «special order» it. He said to me several times that he knew exactly what our mailboxes looked like because he’s been there. He also kept saying, «I’m a mailman, so I know.» I asked him to tell me what time our mail person would be there anyway, hoping I could intercept them and at least try my lock. He gave me a very practical window: «Between 12 and 4.» I asked him if there was another number I could call since we weren’t able to get through, and he said no, that’s the only number, which was very helpful.
I happened to catch our mailman as he was driving by (he told me he comes to our place between 11 and 12, not between 12 and 4). He said nothing about the lock, but he told me he couldn’t open the box for me because «there is no mail in there with your name.» Later, when I got it open, I discovered that the box was actually empty because in order to start receiving mail, you have to write your name on the back of a slip of paper in there.
So…I took a hammer and some other random tools and beat the crap out of that lock until it opened (per the suggestion of other residents walking by who had had the same problem), and then I installed the lock I had bought from Home Depot, which fit perfectly.
So, Rancho Penasquitos post office people, if you are reading this, please STOP GIVING PEOPLE WRONG INFORMATION. IF YOU ARE GOING TO CLAIM YOU KNOW WHAT YOU ARE TALKING ABOUT BECAUSE YOU ARE A MAILMAN, YOU BETTER KNOW WHAT THE EFF YOU ARE SAYING.

Ive technically walked in after work hours as I was incorrectly notified that the office closes at 6pm as stated on the receipt that they left at my door. Apparently the office closes at 5pm. Keep that in mind everyone! I found out firsthand after walking up to the door and seeing the time printed.
Also keep note that the phone number you call for this branch only has a automated message — noone will pick up the phone. I been trying to verify when they close so I could see if it is possible for me to even make it in to pick it up. So far not very impressed. My review has to do with the service and how it is a bit hard to get something redelivered when the code written does not work on the website. Will update soon whenever I do manage to get my package. But so far — feeling a bit bitter.

PQ Delivery service continues to go down hill.
I repeatedly receive incorrectly delivered mail items. If I receive an item addressed to a previous tenant and mark it «not at this address,» I’m guaranteed to receive that exact same piece of mail at least 1 or 2 more times.
The latest in bad delivery service happened this past Friday (5−22−15). I was expecting a package via UPS Surepost (final delivery via USPS). I tracked my package and confirmed that it had been delivered. I checked my mail slot for the key to retrieve my package from the package compartment. No key in my mail slot. Unfortunately, the key was already in the package compartment lock. Those of us who have the community mailboxes know that if the key is in the lock, the package compartment is empty — someone has retrieved their package. For some reason, I pulled the unlocked package compartment door open. Inside was my package! What?!! The mail carrier had placed my package in the compartment and forgotten to remove the key and place it in my mail slot. Anyone could have walked away with my package.
First thing Tuesday morning (Monday was a holiday), I called to complain. Two full business days later, I still haven’t been able to get through to the post office. The phone line has been continuously «busy.» Is it any wonder the Post Office is going under?

Service for me here has always been fine. Not terrible but very decent.
Today I am very happy because I just mailed some packages and employee Annie helped me find cheapest way to send them.
Thinking to «cheap out» I separated a birthday gift I was going to send into 1 priority box at $ 5.95, very light and less then 13 oz.
and another pkg of 5 paperback books at book rate. Book rate was $ 12 plus anyway.
She pointed out a $ 5.75 cardboard envelope box to put bks in which got there in 3 days priority rather than 2 weeks book rate $ 12. Yea!
The $ 5.95 flat priority could have gone $ 2 something except I already sealed it and stamped it. Next time.
I do have to complain that another time another employee didnt let me use the 1^st class rate for an under 13 oz box because it wasn’t ¼″ or less. Maybe there’s another rule or its inconsistently applied.
Helpful Annie also pointed out there’s a priority flat rate bubble wrap that could have held my books (about 10×15″). Not out on display.
She told me also FYI Priority rate has up to $ 50 insurance included.
I tried to rate them on web site employee gave me but website couldn’t b found. So I’m doing it on Unilocal.More exposure.
I think I’d give this post office 5 stars if they extended weekday hrs for at least 1 or more nites.
That wd help this commuting community I think.

USPS should just go out of business. Competitors do a much better job. USPS need to work on a more streamline system if they want to survive. I don’t blame the people, I blame the process. Welcome to the 21^st century.

This post office is the worst.
I moved to PQ about a year and a half ago and it seems like this must be where they send all the jabronis to work. This is the Twain of Post Offices.
How many times have we been screwed up by these guys?
1. Having things marked as ‘Delivered’ on the USPS’ disgustingly horrendous tracking and having it show up days later? This happens all the time.
2. Having our mail delivered to the wrong house? Check. Check. Check. I can remember at least 3 instances where this has happened, most definitely a reason for our concern with no 1 above.
3. Not picking up mail that needs to be forwarded? Check and check. This has gotten so bad I’ve just given up and started dropping mail off myself.
My girlfriend has a very successful home business that used to ship a lot of stuff via USPS but the jabronis at this post office have left us no choice but to switch over to UPS.
***UPDATE***
I just found out the post office worker ran head on into my friend’s PARKED car just around the corner from me. Jabronious.

i cannot stress how completely inept these people are.
I had to get my lock changed on my «community» box as the lock was not working. I go in, tell the guy I need to get my lock changed. He looks at me, tells me to go to another window where they deal with that. That someone will be there shortly, I get down there and lo and behold after a ten minute wait the same dumbass that told me to go to this window shows up and does not know how to fill out the paperwork. He asks a bunch of people, finally the paperwork is done 20 minutes later. They have my address and all that good stuff. I pay the $ 50 and have to wait.
Come to find out the dumbasses rekeyed the wrong mailbox, now I have access to someone else’s mail. Fucking idiots, never have I gone in there and had a positive experience. Try hiring people that can walk and talk at the same time possibly, or maybe someone the is trained properly could help. I am sure there are monkeys at the zoo that are not flinging poop long enough to do your job. You people suck beyond belief. You are an embarrassment to the great history of the postal service.

WORST POST OFFICE EVER.
Surly, incompetent employees,
mail gets «lost» and not delivered,
mail holds are IGNORED.
No wonder the USPS is going out of business.
Sheesh …
If this place was a privately held business, they would be OUT of business

If I could give this no stars I would. This place never picks up their phone. And when you go inside and wait in line, you’ll see about 3 people in line but the line could take up to 2 hours. The woman who I have encountered here, aren’t EVER helpful! They’ll tell you your package is delivered and that their computer says it is as
well and then will arrive 10 days after arguing with them. Also make sure to track your package when it arrives here and rather pick it up than have it delivered because they might «accidentally» return to the sender

Arriving 5 minutes before closing is probably not the best time, but it’s hard to balance life with the USPS’s closing time. Alas, they must have had their clocks a bit forward because when I got there, there was a man who closed the interior doors only to allow people who wear a size 000 to shimmy through. Yet, I mastered the ways of the ninja and was able to move through the glass doors as I needed to purchase stamps.
The wait was not long, and as I got to the front of the line, I asked for a book of stamps. To my dismay, the answer was, «We are out of stamps. We only have the breast cancer ones, but they’re more expensive than our regular first-​class postage because it goes to charity.». THE POST OFFICE WAS OUT OF STAMPS. I did not purchase any over-​priced charity stamps. I know, crazy. I would try tomorrow. They’re the post office, they should receive daily deliveries, right?
Then, I shimmied my way through the glass doors (mind you, it wasn’t 5PM yet,) to my PO Box. Here’s the issue. I had just moved and needed a PO Box for the mail until I could close escrow. I put in the key and no go. So, I went back to the man at the glass doors. Apparently, my ninja training failed me because he would not allow me to pass the doors. I asked him if I had mail. Gave him my box. He asked the lady to check her computers to see if that was my box. He said, «That’s not your box.» I said, «Can I talk to the lady with the computer so she can check my name and to see if my mail is still in this building?» He said no. It was 4:58PM.
So, I left and returned the next day. Guess what? They were still out of stamps. THE POST OFFICE WAS OUT OF STAMPS. A man in line even said, «How is that possible? You’re the post office. That’s what you do.» I know, crazy. It’s like asking the milk man to deliver milk. Asking the gas station to provide gas. Asking the pizza guy to provide you with pizza. What are we thinking? Going to a post office and asking for stamps? Pshaw!
Oh, and when I asked about my PO Box, the post office lady (Athena) was super nice and brought me my mail. I closed my box; and I hope to never have to visit that office again. May they be blessed with some guidance as they have lost their way.