US Post Office

Thank you so much to Lee and Jackie!!!
We needed my daughter’s passport renewed. All the other post offices/​govt offices, etc closed early and had recordings. When I called the Rancho Carmel Post Office and Lee answered. She told me that all the walk — in appointments had been taken. But then she asked when we were traveling and called over to the passport area. She said if we hurried over they could probably fit us in. But we were in Point Loma and we had to go home to Mira Mesa to get the old passport.
By the time we got to Rancho Carmel the Passport Renewal door was closed and locked. I knocked a couple times and we were getting ready to leave when Jackie opened the door. She said «My supervisor Lee just spoke to me and told me you might be here.» Jackie took us in and professionally walked us through. So relieved. Thank you Rancho Carmel P.O.

I’m actually very glad that this is my local post office. The extended hours, the many friendly and helpful employees, and the automated machine that in the lobby and available when the counter itself is closed are big wins in my book. The facilities there process a good amount if not not all of San Diego’s mail for different classes so whatever I ship gets going to its destination that much faster. They really need to find a better way to get all of the people looking to apply for/​renew their passports to the passport office though. There’s always at least one of them wandering around the post office area looking very lost.

I hope I don’t jinx this post office by giving them this review. I go a little out of my way to come here when I need to mail packages. They have a drive-​thru window to mail things! But if you have to go inside (because your box is too big to fit in the drive-thru’s receiving area) there’s rarely a line. And if there is one, it’s not long. If you’re lazy then, it is a bit of a walk from the parking lot to the building which can be a problem if you’ve got a lot of packages. Bring a friend or a small wagon if you need help carrying things.
I called to ask some questions about passport renewal and Cynthia was super helpful. She saved us from being frustrated and wasting our time in line.

Very helpful staff at the counter. A breath of fresh air compared to other post offices in the area!

This is the absolute BLACK HOLE of San Diego postal service. Your package may be scanned in but it may/​may not EVER leave. In a two week period, I have had 2 different packages come up missing with the last scan from this USPS 92 199 hub. The shipping labels were clearly printed on adhesive labels using the Print-​n-​Ship service provided online. USPS​.COM sent me an auto-​reply that they will work with me until my problem is resolved. Yet their hub managers are of no use they simply refuse to grant me a courtesy intercept RTS of a package they have lost in this station for exactly ONE MONTH. I was offered a refund from the manager Juan from the origin 91 977 postal hub for any postage paid with a receipt to show for it. This option was of no use as I can’t imagine how much more of a mess things would be if USPS finally found my packages and see that the original postage was refunded and is now due again. If one of my customers were to ever receive their prepaid package with COD for postage due it would be a customer service nightmare. I’ve already refunded my own customer because of USPS failure to deliver service. The necessity to insure everything that ships through this station is ridiculous. That’s paying USPS extra $$ on top of postage every time just to make sure that they deliver each package as promised. That is what original postage is for! USPS operations like this 92 199 station is why the postal service is floundering.

This location is very clean and the customer service is fabulous. There is a huge parking lot, so there is no need to worry about where to park at this location. They offer passport services, but customers would have to pick up a passport form to fill out and complete and as well as schedule an appointment for a future date to come back to the location to start the process of a new/​renewal of a passport. If customers need to drop off mail, they do have mailboxes outside of the building where you can drive-​by and drop-​off. It’s very convenient especially for those that still continue to use snail mail. This location accepts cash, checks and credit/​debit cards as a method of payment.

I have never been to this post office before, it is conveniently located and there is plenty of parking; however, the customer service there was questionable. This is why I am giving this post office 1 star only.
I am 7 months pregnant and wanted to return and ship a crib mattress. The crib mattress wasn’t particularly heavy, just bulky and uncomfortable to carry. I had no problem with carrying it to the counter myself; however, I would have expected USPS to take it from there; instead, the female USPS employee made me carry it by myself behind their counter, into their back room, lift it in a bin and then had the guts to tell me that I needed a man to take care of this kind of stuff for me. What if I was a single mom or my husband was deployed?
In the meantime, two male employees were standing next to the counter door that I had to walked through and had a nice little chat while watching me carry that mattress without offering some help either.
USPS, no, thank you, I didn’t need a man to take care of this for me, just a little bit of human kindness and common courtesy, especially from a female USPS employee in lending a pregnant woman a hand, would have been appreciated.

this is the CONSUMER AFFAIRS office, the *joke* oversight office. as usual they are rude rude rude. this is what happens when you get too many black women in one place, especially for customer service, it aint happening. this office is a waist of time anyway, because all they do is what you can do. they don’t investigate or file complaints, or get post offices to do a better job, they placate them. is like trying to get one inmate to control another

Cons:
1) Long walk to get inside
2) New rule — They now have to charge us for TAPE when asking to use a small amount of theirs for our envelope packages (large boxes I can understand).
3) They made me tape the shipping label on my envelope size package and refused to do it. They pointed to all the cameras and said they would get in trouble (for providing excellent customer service).
Pros:
1) Friendly enough I guess, not super friendly as I would like.
2) Close to my home

I just did my passport with meg she was amazing. It was so fast. She took me early answered all my questions explained everything even made a few jokes lol

I never have issues here always fast and friendly. The post boxes (outside) are quick and easy access. This might be my preferred office

This is only for the passport area. Was a little bit worried when I read the reviews about how things might go here. I had an appointment and I think that’s the key. Helped by a very nice lady who made the process very smooth. No complaints, I would recommend this to anyone who needs a passport.

This post office is terrible, continuously sends packages to the wrong post office. 91 935 is not 91 977. Get it together– this isn’t the first time this has happened.

Applying for a passport for my newborn was a breeze. Made an appointment by calling (800) 801‑9801 and was offered the next day. Since both my husband and I had to be present, I was able to pick the date/​time that same week that fit our schedule. Eric (?), clerk 14, was speedy and informative. We were out of there in less than 20 min.

My Priority Mail package arrived here on 21 September and hasn’t moved since. Tried to call the office to find out what’s going on all day today and nobody is picking up the phone. What is going on? I’m so frustrated right now. Why did I pay extra for priority mail to have it delivered late? Please help me!!!

This is for the passport processing area. I got a Saturday appointment for my stepdaughter and was nervous after reading some of the reviews that said you still has to wait a LONG time even with an appointment. We arrived at 11:50 (10 mins early) and were relieved to see that they had a sign that said no walk-​ins. As soon as we got there, we checked in and were taken to the large room where they have tables set up to process everything. We were in and out in 15 mins. Just make sure to make an appointment and you’ll be done quickly!

I came to this location to get my passport. As I expected, it was quite the mess. Although they seem rather unorganized, they will get you in if you are a walk in. Just designate a couple hours to spend there. side note: no wifi which was a bummer while I was waiting there for 2.5 hours…

The phone number doesn’t work! And it tells you to call a phone number that ONLY uses an automated recorder. Good luck trying to find any help from them. They have messed up on my delivery twice already this week simply because they won’t look at the package and fix the zip code! It really isn’t rocket science usps! Get it together!

I hope the people at Carmel Mountain Ranch Post Office read these reviews, because I don’t know how else to complain. (And the same probably goes for other reviewers on here).
The last two times I ‘ve visited the P.O. at CMR, the ‘retail stamps desk’ (the one in the lobby) has been closed. Therefore, I then have to stand in a long line of people sending packages just to get stamps. If they have this desk, WHY DON’T THEY OPEN IT?!!
Also, the woman that is always manning the ‘business’ line (on the far right) has no customer service skills, is rude and should be fired. She never changes. I stand in line hoping I won’t get her and it seems like I do more often than not. She does not make it a very pleasant experience. How do people like her stay in a job?!
It is a nice facility with plenty of parking and passport service, greeting cards, self service, P.O. boxes, etc., but the customer service needs to improve A LOT. And please, have EVERY desk manned. Can’t you see there’s a line and this is a very large populous area with lots of people visiting the P.O.

Just spoke to a lady over the phone, unfortunately did not get her name, and I have never had anyone be so rude to me in my life. I have never applied for a passport, and had some questions about the process as to which the lady «oh my god» me over the phone during my question and hung up without letting me say bye or even waiting to see if I had any other questions. Overall terrible first impression and lack of professionalism but I’ll have to wait and see how it is in person.

This Post office is AMAZING!!! *cue harps and rays of sunshine from the heavens*. After frequenting the tiny, cramped post offices in the burbs of L.A., with only 1 clerk and 15 people in line ahead of you, this place, in comparison, is like POSTAL HEAVEN on earth!!! K, maybe I’m getting way too worked up here, but I’ve seriously never seen such a huge post office with a huge parking lot and a huge bunch of PO Boxes (not that I use one, but it’s cool to see a whole bunch of them). I pretend like I’m walking down a fashion runway from the parking lot to the front door, whip that door open with sass, flip my packages into the package chute thingamajigger and parade back out with the knowledge that I did not have to wait in any sort of line and can go on with my day, easy breezy. So what if I have to wait in extra long lines just about everywhere else. This place negates all of that.

I do like this post office … it is clean, well organized, and staffed with friendly and helpful employees. The lines move a lot faster than at my local outlets. While there are outlets closer to my home, I will usually drive the extra miles to post my letters and parcels from this location.
The only downside … the parking lot is a bit of a hike to the front door, so I’m sure to bring a portable hand truck when burdened with a lot of boxes.

I decided to stop by USPS on this location before heading to 24 hr fitness–
this is my first time using this location and it’s pretty nice! It’s probably the biggest usps office building I have ever been to and the staffs were pretty friendly and nice–
The place also accommodate with passport process– so I thought that was pretty neat–

This place is just AWESOME!!!
I mean WOW!!!
I went for US passport application.
It just took me 15 minutes.
Thats it.
Super Friendly staff.
Very organized.
My experience was amazing.

I have never had so much important mail lost as I have had lost in the past couple years. The last straw was the overnight express of some crucially important documents which instead took 2 days to arrive. That cost me a lot of money. Sure, I got a refund for their ineptitude, but it in no way compensated me for the opportunity loss and aggravation. They have lost mail which included my birth certificate, ss number, checks on which I have had to make stop payment. Generally, nothing but a government DRONE operation which makes congress look competent. I am truly appalled by the poor service we taxpayers are getting these days from our government institutions. TERRIBLE. It’s time they were held accountable.
This just in… the post office is raising their rates on priority mail about 20%. That’s just about par for the course. Raise your rates and reduce your service. Typical government operation.

I usually don’t write reviews about the Post Office, but I have to give it to them. This Post Office location is one of the biggest and the best in the county.
–They offer fast and friendly counter service. Always minimum wait…
–They have a mini shop filled with last minute gifts and cards.
–They offer drive thru service until 4 pm during the week.
–They have a postal machine that makes it convient to purchase stamps ²⁴⁄₇
–They have ample supply of PO Boxes from all sizes to rent and are available ²⁴⁄₇
–Their facility is alway clean and well maintained.
–They always have ample parking.
So if you need to mail out a letter or package, I highly suggest coming here. You won’t be let down.

The man who helps at the side counter is really helpful and courteous.
The PO boxes are inexpensive and accessible ²⁴⁄₇
They have a drive up service and final pick-​up is late.
There is always plenty of parking.
Really, in a Post office, what else do I need?