USPS

The postal deliveries from the Poway post office are pretty lousy. Every day we have a different post person and we are lucky if we get our mail by 5pm. Today I sat at home waiting for a guaranteed delivery. At 6:20 I finally got tired of waiting so I left home to go out to dinner. When I got home there was a text message saying they had attempted a delivery at 6:05. Well, since I was home at 6:05 I figured they attempted to deliver it elsewhere as there was no attempted delivery slip. I contacted the vendor who rescheduled my overnight delivery to the day after. If this only happened a couple of times, I might be more generous but the time before this attempted delivery fiasco, the postal employee delivered our entire packet of mail, including prescriptions, to another home. It was only through the generosity of the person who received our mail that we got it back. They also misplaced a certified, tracked letter. When we went to the post office to see where it was… the conversation with post office employee went something like this… customer: we have not received our letter which was sent from San Diego a week ago… postal employee: well, it isn’t lost… customer: do you know where it is… postal employee: no… customer: isn’t that the definition of lost. Geez, our family in Utah received their letter in 3 days.
I echo the warning of another reviewer, avoid this post office at all cost. I am going over to get a PO Box at another branch so I can get my mail correctly and in a timely manner.

If you live in Poway avoid the Poway Post Office at all cost! It is worth the drive to go Carmel Mountain Post Office. I sent a package 2 day mail and 7 days later it arrived. When I tracked the package it sat in Poway for 2 days. When I complained I was told there is no guarantee when a package will arrive.

Most of our mail is received in a timely manner, but for some reason I have been getting g the run around on a very important letter… it’s the most bizarre and utterly inconvenient thing I’ve ever experienced. The first letter took two weeks to get to my Pobox, then I asked the teller why, and she said it looked like it came in and got sent back out, she gave me no real reason. The only reason I could think of was that I’m a new Pobox tenant, and the staff didn’t recognize the association to my box, so it was sent back, then 2 weeks later placed in my box! Needless to say, I cancelled the contents within the letter and had it sent out a second time, now… it’s been a full week and still no letter, and no real legitimate reason why it’s Mia. And there wasn’t a mix up on the other end because the first letter was posted with a date and sent out like planned, and the second one too.
As far, as my other experiences here; the people are nice but not the most knowledgeable about troubles like my own.
Parking, is mainly open but can become congested.
All in all, make sure to get most important mail sent to your house!

They were very rude on the phone and hung up on me. The dude just blutered out CLOSED and hung up before I could ask what their hours were!

This is a nice Post Office with decent parking conveniently located.
There is maybe ONE employee who is slow and not entirely helpful, but as far as my San Diego Post Office experiences go, I have very few complaints with this location.
If there are any complaints to be had they would be about the NUMEROUS idiots standing in front of me in line that don’t seem to have a clue about basic social niceties, and preparedness for shipping items, things like bringing the right box or tape. If you think I am talking about you, you’re probably right… it’s an embarrassment to the human race… nobody really cares if your kid is screaming or if you have to take that cell phone call… step outside and let the rest of us finish up that much quicker.
For some of the finer points of shipping, staff at the Poway USPS has been more than helpful, suggesting money saving packaging and pointing out tricks for making the experience as painless as possible.
Thumbs up for the Poway USPS crew, you folks are AWESOME!

Easy to access this parking lot and there’s always room. It would be nice if they had blue boxes in the parking lot –1 point.

I have had generally good experiences at the Poway Post Office, but today it wasn’t so good. It is New Years Eve 2014. I looked up their hours online at
and was pleasantly surprised to find this post office is open from 8am — 5pm today. When I arrived at the facility at just about 12:00 noon, Hector Baca was shooing people out and not letting people in. Several of us said we’d looked up the hours online and this facility was supposed to be open. Hector Baca, who said he is the head supervisor of this facility, said this post office has no obligation to provide service hours in line with those posted on the Internet. He pointed to a sheet of paper taped to the door that said this post office would close at 12:00 noon on Dec 31.
If you do not visit the post office frequently enough to see the sheets of paper taped to the door, I recommend you call to confirm their hours before you make a special trip. As Hector Baca says, you can’t rely on the internet to provide accurate information on their hours.

I was dreading going to the post office today because it’s so close to Christmas, but I decided to give it a try since I had to get my car smogged nearby and needed to mail a package overseas. Although the office is really small, there were four employees working and the long line in front of me got serviced quickly.

Jackie is the best. She helped me get my mother out of the car when we arrived to mail her sister my aunt a birthday present to North Dakota.
She went above and beyond
Brenda

This post office looks pretty old like most post offices go, but the area for the PO boxes is outside and easily accessible. The lobby for services is small but the ceiling is tall and spacious. The line at lunch was kind of long but it went through pretty quickly.

The employees that work here are so nice and friendly… kind of surprised at the bad reviews! Even during holiday season or long lines (which move fairly fast) they remain in a good mood!

I’ve been to this post office a few times and never had a reason to complain. The last time I went though, I was blown away by the customer service I never expected from a government agency. I got there 5 min before they were closing for the day with an item I had to mail. I did not have a box, or a tape, or shipping peanuts, yet I had to ship a piece of electronics that had to be carefully packaged. The lady helped me with the box, found a filler for the inside, let me use her scotch tape, patiently gave me several shipping labels, one after another bc I kept loosing them somehow. Landed me her scissors, helped me pack the package and send it on the way. By the time I was done, it was way past the closing time. Yet, I did not even get «a look», just wishes of good night:) I’m forever grateful — Thank you:)

I have used this Post Office twice in the last week and had a very positive experience with the lovely Asian lady working there. She put my shipment in a box, while I wrote the label, and within a few minutes I was out the door and not holding up the long line.
Today was very different. I got another employee who told me they weren’t allowed to package the items. Really??? By the time she had told me what she could not do for me and sent me off to find packaging etc. she could have had me out the door. Very inefficient and kind of rude I thought. If the ruling is not to package then all employees should abide by that, even though it’s terrible customer service and wrong. I will wait for my very friendly, helpful lady in the future. What utter nonsense and doesn’t help the USPS cause. I guess she’s a nine to fiver who doesn’t really care?

No APC in this office. People are typical postal employees, complete with limited english-​speaking foreigners who ignore customer questions.
I would be very surprised to see this location survive the next series of cuts.

Today was the worst day coming here. Only one cashier! The post woman said next week will be the same. There was a large line going out the door. There needs to be a self checkout here, more cashiers, and faster computers!!! Something better change soon!

I’m not sure why, but people are so nice at this post office! They gave me some tape to stick the label on, the people — customers and employees — were all really cordial. Got here a bit after noon on a Tuesday and the line was not bad, but was looking to pile up at 12:20 when I left.

Came here for a passport application and was helped by Jim. Jim was the nicest, most welcoming and assuring guy. Thanks for a great and comfortable experience.

No issues with this post office. The busiest I’ve ever seen this place get is around lunch time and even then lines are only 5 – 10 minutes at worst.

Like any other USPS I’ve been to, BUT a bit quieter. And that is a good thing, since quieter means shorter lines.

This post office is either feeling the crunch of budget cuts or has recently experienced some staffing issues. It doesn’t seem to matter what time I go to ship packages there is a line out the door and only one to two people behind the counter. Do not go here unless you have at least 15 minutes to stand in line before you are served. The good news is once you get to the counter the staff is very efficient and focused on your needs. (o;