FedEx Office Print & Ship Center

Submitted a poster to be printed and ran into many formatting problems between my computer and the computer at FedEx to be printed. The manager John was very patient and gave me all the attention my order required to get it to satisfactory. After picking up the order, there were still some glitches and so super special acknowledgment goes to Ian who helped me to refomat once again and printed it again on the spot… I felt very cared for and appreciated, so much so that this is my very first Unilocal review i felt compelled to actually leave… thank you FedEx Mira Mesa :)

Wow. A FedEx place without a scanner capable of feeding sheets?! What the heck? Staff were very helpful, but still. Cross this place off my list.

Whenever I’ve needed a place to hunker down and work on my laptop, this location has always been accommodating. Printing seems to go fairly smoothly and there is almost always a work station available. They’re not open 24 hours so that is a drawback.

Super nice employees, they also open at 7AM which is easy for me when i had a last minute package for a friend i needed to ship. employee that helped me was super helpful and nice. I had also called the night before, for quotes and the customer service is great here

I’m beyond happy with the customer service I got today from Lindsay. She was super helpful with my order. She explained everything to me which made me feel really comfortable. I had already had a problem with shutterfly and ordering something from there. So I was hesitant but I decided to give it a shot and visit this location. I’m grateful I did because it was amazing. I definitely will be returning to this location again.

Shipped a PC from this location. Paid over $ 125 for shipping, packing, and insurance. Also ensured the box was marked «fragile». PC showed up with no apparent external damage but upon opening the case the wires and internal components were obviously victim to vibration and sharp impact. After multiple calls and back and forth with FedEx as well as 4 separate submissions of supporting documentation, always being assured that «we just missed this one document, once you submit we can get you paid,» FedEx has finally decided that they will not honor their insurance policy (which again, I paid extra for). I went here despite the mediocre Unilocal reviews because it was close, but now I know better: stick to UPS don’t waste your time with these guys.

I came in with a paperback textbook approximately 2 inches thick and asked them if they could cut the binding off & 3-​hole punch it for me.
Without hesitation, the guy took the big fat paper weight and lugged it off. 5 minutes later, he came back with the book, now in a gazillion pages, and I proceeded to gather the contents and collect them into a binder I had brought with me.
The total came out to $ 13.31 — $ 1.50 flat rate for the cutting, and then $ 0.01 per page that was 3-​hole punched (there were ~1096 pages). It was quick and effortless, and wasn’t that expensive. It saved me a big headache trying to save some money punching all of those pages myself, and if anyone has a text book they’re trying to get the binding off of, this is a great option.

I had the worst customer service from Brandy the ASSISTANT MANAGER TODAY. I came in to simply get my stuff laminated. And I had one long banner to laminate and she said it was going to take «a couple hours».
I then had a small paper to laminate and I asked her if she can do it and she said «no but you can do it yourself i’ll show you».
I don’t want to do it myself, this is YOUR job. I am asking you to do it.
But you know what. Thank God you showed me so i dont have to talk to you for service again!!! 15 minutes later in being in the store she called my phone and told me my banner was done.
And you were gonna make me leave and come back when i needed it? You are pathetic and rude!

Excellent Service at any time of the day. I use FedEx Office Mira Mesa for my business and am always sending in pdf file to be made into copies. They are prompt, courteous and reasonably priced. Highly recommend.

I come here a lot for work. The staff are sometimes out of it or gruff, but once you get someone to help, they are super nice, they even try to get me the cheaper option when I need to make something. I appreciate that.

Worst service of any of the Kinkos I have ever used. I needed to have 100 copies of a 14 page document made and instead of taking the business, the employee instructed forme to do it myself with their self service copiers. Really?!!

This review is strictly for shipping services. I usually have my stuff printed out and just go here to drop things off. Sometimes there’s a line, but as long as someone is available at the shipping area, its pretty quick to just drop it off. I’ve been a couple times and there was only one person working the front and its either working copies or shipping. So I did have to wait to drop off my package that was already paid and ready to go.
One of the best things about Fed Ex is that you can go online and request for your packages to be shipped to any fedex /​kinkos locations to be held for pickup; you just need to do this before the delivery date. This is nice for when you know you won’t be home to sign for your package. They’re open 24/​7, so you can go whenever you get off work or after a late night at the bar.
There’s also plenty of parking in the lot, so that’s not an issue at all.

I go there twice a week to ship packages for my company they are professional service very friendly it’s a little personal when I walk in there which makes it nice

Talk about pathetic service. The people who work the counters here have no interest at all in making sure you are helped and happy. Far from it.
We recently visited this location because we needed to ship a small package to the midwest (from California). We walked up to the service desk, asked about getting a box and a quote, and the guy (I believe his name was Ian) looked at us as though we had horns on the top of our heads. He then turned around and acted as though we never asked the question. He then walked away. Bizarre.
We finally did get some help from Rey. He wasn’t the nicest fellow but he did assist us. We ultimately got the answers we needed. We were also told that we’d have to ship our package at the Fedex office near Camino Santa Fe in Mira Mesa. We decided to try UPS to see if we could avoid the drive to Camino Santa Fe. UPS was able to help us with no trouble.
In sum, I would never go back to this location again. The employees are simply not interested or enthusiastic about doing their jobs. In fact, I would guess that the entire culture here at this location should be reevaluated. If this was my business location, I would purge the entire staff and start from scratch. If you hate places like that, where no one cares, this is your spot. If, however, you are looking for a place that provides service with a smile, then run — and run fast. This is not the one for you.

I had a great experience at this Fedex location. I was trying out sending documents with prepaid return shipping. An employee ‘Shay’ was extremely helpful with assisting me with mailing the documents along with return shipping procedures.

Do not go here if you are expecting service of any kind. I called ahead to find out if they could do a simple 100 page copy job. I was told they could do it while I waited.
I got there and the person behind the counter told me I could either do it myself and hole punch the paper myself OR I’d have to place and order and come back. I do not trust this large company. They do not care about customer service. Had I known it wasn’t possible, I would have never taken my business there. Never again. The only thing I’d ever come here to do is drop off a fed ex package. From now on, I’m going to the small business owner like Replica Printing on Scripps Poway Parkway.

Did you know you could put a USB drive into the copy machines and print right from there?!? That’s crazy rad! Currently the printers support PDF, PowerPoint and Word docs.
Thank you, FedEx, for making printing my 120-​page manuscript a lot better of an experience than I thought it would be. In the past, one would have to leave the USB drive at the counter and fill out an order form then come back hours later. Not anymore, boy.
The times are changing.
Usually customer service at FedEx is bollocks because let’s face it who wants to work at FedEx (I sure as heck wasn’t happy working there until I was the courier, back in the day when they were still Kinko’s. Loved that job).
BUT. This was cool. I was at the counter, and a guy immediately asked if I needed help, which I did to buy a USB drive, he left to get the key to retrieve said USB drive for me, and then anOTHER employee came up and asked if I needed any help.
How nice
How not usual for Kinko’s. It’s FedEx now, I guess that’s why.
Anyway.

It has been hit or miss here with me when it comes to customer service. As far as sending packages go, it is simple. Sometimes, you will have a little line to wait in as there are usually only two people behind the counter working and trying to attend to everyone simultaneously. If we are going to compare the line to the post office, this is really no biggie.
The issue that arises here is when you need to use the computer because they charge you 30 cents per minute. When you need help, you have to wait for the employees to finish what they are doing with the other customers since there are only ever two of them at once. Both times that I have had to use the computer, I ended up waiting between 15 and 20 minutes to get help with the printer. I don’t think I should have had to pay for my time waiting. My project was done, all I needed was different paper in the printer, which they have behind the counter of course. So if you come here to use the computer, just be prepared to waste a few bucks or so for waiting. I know, it is irritating, but what can you do? Sounds like a scheduling problem to me by the management who are being so tight with the amount of staff they allow to work at one time.
Last, if you are using the copier to print something from a USB, it will not accept docx files from your Mac. Make sure you save your stuff as a PDF.

I needed to send a package back home, but I had no supplies. They packed my items, and rang up my order. Including the packing fee, the total was about 20 dollars. Maybe a little expensive, but it was worth it for me to not have to go buy tape and boxes. (I don’t send a lot of packages).
The two gentlemen I dealt with were friendly and helpful, so I’m not sure if maybe they fired the grouches the other reviewers have mentioned or if they just weren’t working.

Stay away!!! (bold, italicize, underline, caps this statement)
Went here strictly out of convenience as I needed a scanner and some express shipping, mailing, + office work done– I figured it would be a «one stop shop» experience.
The staff was rude, unfriendly, and condescending. The shipping center associate tried to charge me $ 20 for an envelope that was already pre-​paid and didn’t require express. She told me if I wanted to mail it off, I’d have to find a USPS mailbox-​even though I just paid $ 20 for express shipping for my other important document.
The self serve computer had no instructions, and it was like twisting someone’s arm just to get some help– with plenty of eye rolling. Internet and scanner were extremely slow to milk the 30cents/​min. they were charging me.
Fed Ex Office Centers have always been a last resort place for me– but I have to say at least the la jolla location has friendly staff.