Verizon – A Wireless Premium Retailer

Do not go to the store they will try to rob you and sell you stuff that you do not need and tell you you have to buy it as a bundle package

do not shop here@
worst experience i’ve ever had.
just like other reviewers– slimy sales guys and inaccurate quoting so they can make a commission! i smelled a rat before he was done talking!
do not buy anything here.
this place needs to be shut down
if you have experienced a problem with the price of your phone, contact the san diego division of weights and measures and dispute!

TL;DR Slimy sales tactics, slimy policies, poor customer communication and disorganized management. It took me 3 calls to this store, 2 personal visits (all 5 felt lengthy), and 2 calls to Verizon Wireless before things were satisfactorily resolved.
Recommendations:
1. If you *have* to shop here make sure you see a line item of all your charges. One of their tactics for hiding stuff is to only tell you aggregate costs.
2. Try not to buy any devices at this store — phones or jetpacks. They have a shady 14 day return deadline, even if they misled you about what they were selling you!
3. If you do buy anything at this store, use a credit card. Then if you have to you can dispute the charges with your credit card company later and likely get some or all of your money back.
4. If you do have bad experience at this store and they are not resolving your issue (s), you may be able to get help from Verizon customer service *611. However, Verizon Wireless will not accept returned device that are purchased from 4g wireless.
Story (if this is an arduous read, experiencing it was worse):
We wanted a new iphone, that’s it. Should be simple right? Turns out they were having a special and we could get a case for free, car charger. Also turns out that jetpacks were free, after a rebate, and at no monthly cost. I didn’t really want a jetpack but I figured, if it’s free, why not — maybe it will come in handy? Also turns out that they could get me on a cheaper plan. Just sign here here and here. What an awesome day! I don’t think I got a receipt from the store (my wife and I had no recollection of it), but we didn’t feel the need to ask for one or look at one — it felt like a great experience. The total price for the day was something like $ 199.97, which, without thinking about it, seemed like the downpayment price for an in-​contract iphone. It’s actually not the right price however — at a minimum tax would be missing.
When I got my verizon bill weeks later I noticed unexpected charges. $ 10/​month for the «free» jetpack. IIRC about $ 8/​month for insurance on the «free» jetpack and another $ 8/​month for insurance on the new iphone. The word «insurance» was never spoken in at the store, and if it had been I would have said «I don’t want it». Also turned out that we were financing the iphone out of contract via our verizon bill and still had more than $ 700 to go. So what was that $ 199 for? The good news was that the overall bill was actually lower, as promised.
Turns out the $ 199 was for $ 61 tax on the iphone, $ 21 of tax on the «free» jetpack, $ 10 for a simcard for the «free» jetpack, and the remaining $ 100+ was the «free» accessories: case, screen shield, and charger (obviously they weren’t actually free).
All the changes made to my account, and my bill that day, were poorly communicated, if at all.
A call to Verizon *611 and they removed the insurance and said I could return the jetpack to the store. But the store promised a review of the situation and refused to take back the jetpack because it was past 14 days (or past 30 days, that number changed). After failed promises to get in touch with me and entirely zero outcome of a review that apparently never happened, the 4g store begrudgingly give me a refund for the overpriced accessories. As of this edit, 2.5 months after the initial purchase, I am still fighting to try and return the «free» jetpack. I could simply cancel the line and pay the ~$ 170 early cancellation fee.
The corporation as a whole is slimy as well. They use the Verizon Wireless branding to make you think you’re walking into a VW store. They de-​emphasize the «4g» part of the title. In truth they are an entirely separate company from Verizon Wireless, with different profit incentives. Whereas VW cares about keeping long-​term customers, the 4g store cares about sales, today.
Their policies are slimy — they have a device no-​returns policy of 14 days. But if they trick you or there’s a mistake there’s a small chance you’ll notice the issue on your bill within 14 days. Their response: too bad (sucka).
The sales tactics are slimy. They repeatedly tried to justify the unwanted charges on my bill by roughly saying «but your overall bill is cheaper». It’s not okay to rip someone off just because you’re also helping them! Good customer service requires honesty and putting the customer ahead of sales.
This was a huge time and energy drain. I am unlikely to shop here again.
Pros:
I did ultimately save money on the monthly plan they put me on. And I did get a refund from them for the accessories which should have been free. Despite the negative qualities above, the employees were largely personable and nobody was every verbally rude to me, in fact they were all very polite. I considered making this a 2-​star review instead of one, but I can’t give anything but a bad review to a company with bad ethics.

Very discouraged with Verizon and the sales people at the Westview store. I left with a promise I qualified for a rebate (which I didn’t), and that my bill would remain the same. My bill is $ 60 more per month and I had items on it that were never discussed. I’m not impressed with this type of salesmanship!

Mr. Wilkes should not be an assistant manager. He lied to me multiple times stating everone pays money down on phones because they have to pay apple back, that I had to pay an extra 300 $ in fees to get my phone, but I could have free cases and headphones instead of paying the fee. He lied to get a commission off the products. He also told me the total of my phone was 1070 $. I returned my items today after speaking with verizon. This was my first bad experience with Verizon in nine years.

The customer service here is amazing. Thank you to Jeffery and team for being so unbelievably patient and helpful to my family and me. From the moment we walked in the vibe was energetic and positive, and the entire team was willing to help and show us different models. We were going back and forth deciding what to do with our family plan and Jeffery took a great amount of time explaining and providing options to us. We left at one point to grab lunch and Jeffery took the initiative to provide us with all the numbers we needed, info and pricing before we left so we could keep it on us. When we returned to the store with our decision, he made sure to help my parents with their setup and even gave them tips for the future. Jeffery also followed up with me afterwards in regards to a request I made and I didn’t get to answer my phone, but he made sure to call back the next business day. I would definitely recommend Jeffery and this store to all my friends and family and for sure, my parents will be going there from now on. Thank you guys!

Has anyone else gotten turnt up with this Edge Up plan? The phone that I had replaced in July with Verizon’s business/​ripoff partner ProtectCell died two months later, a month before my scheduled upgrade, so I stupidly signed up for the Edge Up program. The basic deal was I could sell my nonfunctional iPhone 5 and my wife’s good phone back to Verizon for credit while I upgraded to two new iPhone 6s to offset the $ 400 cost. I somehow got talked out of giving up my grandfathered unlimited data plan and settled for plan that cost $ 198 dollars a month for both my and wife’s new phone. The rep at the store said special packaging would arrive so I could send my phone in. This trade-​in credit ended up being $ 310 dollars and it was instantly applied to my account, which meant I called the Verizon rep in October because my bill showed a negative balance. She assured me everything was all right and I could simply start paying the bill when it got to positive status. Packaging arrived in the mail with instructions on how to carefully pack the phones so they wouldn’t be damaged. At the time, I didn’t even notice if it said the phones were going to be recycled or simply refurbished. I assumed thus was the packaging was the correct one because it was the only ones Verizon sent me. I open up my bill last night and it shows I owe over $ 600! When I took the chat option and «talked» with the rep, she said my mistake was getting the phones recycled, not returned, so I was being charged for non-​return of equipment plus the bills apparently I hadn’t paid. Me, who hasn’t missed a payment in the 10 years I’ve been with Verizon! It was ridiculous. The rep offered a pathetic $ 90 credit on top of the $ 310 credit which apparently hasn’t been applied to my bill yet. When I asked how much I’d be actually paying in December (I could not possibly pay a while $ 600 bill) and January, $ 250, was well above the price quoted to me in the store. So here’s what I’ve lost by taking the Edge Up deal: a precious, rare unlimited data plan I could have sold on Craig’s list, the $ 250 ProtectCell charged me in July for a new phone in top of the $ 180 they charged me for «insurance» when I got my iPhone 5 two years ago (the replacement phone lasted two months), the $ 310 in missed payments I now have to make up because this invisible credit never got applied to phones apparently returned IN THE PACKING BOXES YOU SENT ME, and all respect for Verizon. These Verizon guys are flim-​flam artists and have no concept of customer service. They treat you like you’re the problem when you call. I am using the Sprint deal «Thanks-​getting» and getting the hell as far away from I can from this company when I go to the mall Black Friday. They can’t charge me anymore for anything else anyway, so I literally have nothing to lose. Any better luck?

Fantastic service by Nafiikah and Angie! Friendly, helpful and professional. The best experience I’ve had shopping for a new phone.

Nafikah is the worst. Uneducated and unprofessional. She’s either new or stupid, because she didn’t know the simplest of details regarding her company’s promotions. If you don’t want to waste 5 hours of your time in a Verizon store while simultaneously being treated poorly and haggled with… Don’t deal with Nafikah.
My initial review was obviously prior to the issues that arose. The store gave away free iPhone car chargers to customers who gave a Unilocal review, which explains any positive reviews.

I’ve been changing phones for my family and found this new Verizon store to change my own phone. And this place is yet the BEST Verizon store I’ve ever been to! Special thanks to Nafikah! She as been the best assistant manager — quick and diligent in going through all the process. I’ve received the best service here :)

Nafika was so helpful! Tops down best in the business! Thanks!

Awesome customer service. Helpful in all the questions I had. Nafikah was extremely helpful in helping find a new phone that fit all my needs and financial situation.

Hi my name is Patty Kellogg and I’ve been a customer Verizon for sometime now I’m been very pleased with my service but today I had a couple of particular small things that I needed help with and I just wanted to let the powers that be know that the Verizon assistant manager in Mira mesa whose name is Jeffrey Ribera just did a fabulous job and helping me out with things and also pointing out that small contract for one of my jet packs has expired and that I could save some money by checking on that and making sure that I let people know that the contract has expired so I just wanted to again reiterate how happy I am with the service I received here I’ve been here before a couple of times at the store and have also had a very good experience thank you so much!

Do not buy anything from this store, may I repeat do not buy anything from this store. Have the worst business practice I have ever seen. Grossly incompetent management and staff. This store should be closed due to there incompetencies. They do not even know there own products and policies. Quick to sell you merchandise but good luck returning anything even when it falls within the 14 day grace period. Also apparently you can only return something when a manager is in the store as I found out after showing up at 7 pm. I was told by Jeff that I couldn’t return my jet pack without a manager being there. He called the manager while I was there and set up an appointment for me to come back on Saturday. I was told I would not have to wait on Saturday. Show up on Saturday the manager Eric, said he never heard about the appointment. About 8 customers in the store and would have to wait until Tyler who sold me the phone/​jet pack was available. Jeff told me I would have to pay a 50 $ restocking fee when I was in during the week. Eric told me I would have to pay a 100 $ restocking fee
That day. Mind u I was still within the 14 day time frame. Shady business! Too many details, waited 2 hrs, manager left for lunch prior to making sure me as the customer was taken care of. Worst experience ever. Verizon needs to step up and watch their local retailers closer and train appropriately. Plenty other retailers to choose from. This review is for Verizon westview parkway only.

Do NOT purchase anything from these guys! Always buy from Verizon direct. Nafikah sold me fake promises and would NOT fix it. My bill is now $ 110 more than promised. I’m in the middle of a mess trying to get my bill back to what it was supposed to be. Verizon customer service line says they get thousands of complaint calls from customers that have gone to 4G Wireless retailers. Be very wary!

Tyler was EXTREMELY helpful and had excellent customer service. He went out of his way to make sure I was accommodated and took the time to explain everything and find me the best deal. They were out of the phone I wanted so he personally drove to another store to pick it up. Ten stars!!!

They don’t have very friendly staff and make me feel like I am, just another customer they force products down my throat that I don’t want but feel like I need to get but feel obligated to buy so that they be quiet. Really unhappy at this store I just joined Verizon and really dislike it I use up data super fast especially on a galaxy. Team iPhone all the way.

I’ve had such dreadful experiences in the past with retail wireless company stores that when the BF and I headed there to solve a network issue, I was expecting the worst. But I was so pleasantly surprised at the excellent customer service we received. Tyler, the assistant manager, was extremely friendly and knowledgeable. Ultimately, the issue with the phone couldn’t be solved in-​store, but Tyler clearly communicated what needed to get done, and the phone’s fine now. I imagine that he’d be just as helpful in other scenarios, as he was answering questions for his associate who was helping another party while we waited for the phone to «think» during the visit.
I am glad to know that for future issues with that phone, we can come back to this location for some legit help!

BEWARE!!!, Do NOT purchase a phone or do any business with these unscrupulous individuals. I purchased two iPhones last December, then returned several days later, because of a misquote in what was supposed to be our monthly billing amount. 3 months later, and now daily phone calls from a bill collecting agency, they have still not returned the phones to Verizon for credit to the account. My phone calls to this store receive the same response of ‘we are doing everything we can to resolve the situation’. Unacceptable! and it appears that a lawsuit will be my only course of action.

I am VERY unhappy with the employees here. They do not know what they are talking about. They sold me a phone on the edge plan when I was branching off of my moms account on to my own account. The very first problem was they didn’t take me off my moms account, they just signed my phone number up for the edge program. When I had to call the 1800# to have my mom release the liability of my line, they told me I could not do it since my phone was signed up with the edge program. I had to go right back to the store and they had to switch out the phone, take me off my moms account first (DUH!!!) and then star the process all over. The guy was an assistant manager and he thanked me for the «learning experience» wow.
I was also told that my monthly bill with the data and minutes would only be $ 70 a month when I’m getting billed $ 149 a month. They will lie about anything to make a sale. I was told with my phone being on the edge program that I had to pay $ 25 a month but I could pay more each month to pay the phone off sooner. Come to find out you can’t do that all. You can pay off the remaining balance but that’s it. I am calling Verizon and seeing what I can do about fixing this whole thing they screwed up.