The UPS Store

Phenomenal service! The girl with piercings whisked us through the whole process within 2 minutes returning our Amazon goods. We didn’t have to find a box or packaging tape (which we were about to buy)-it’s part of their complimentary service! This is rare considering that the UPS in San Jose told my friend to buy packaging tape since he didn’t have any at the time. Thank you!

Donnica was so helpful and polite! She made this cumbersome chore so easy! Thank you Donnica and UPS!

I called ahead of time, spoke to a girl name Madeline or something like that and asked if they had a Spanish speaking notary and the girl that picked up said to me yes. When I got there she told me that she couldn’t help me with that yet on the phone she she she could. Then she tells me I have to do it which I didn’t mind, then I asked her how should I do it and then she replies rudely well it’s like if someone brought me a Japanese paper asking me to translated. Like I don’t understand, I called you, you said yes and then treat me like I’m dumb. I would give ZERO STARS but it won’t let me.

Needed to take care of a couple things the other day around lunch time and the store was quite busy. Was greeted by Donnica. Her multitasking skills were impeccable. Very professional with a friendly attitude. I can see why this store is highly rated. It’s because they work hard for it. Great job Donnica!

This is the first UPS store where I’ve actually had a good experience when shipping something haha. Im not sure why, but the other UPS stores in San Diego that I’ve been to (including the main warehouse), seem to hire employees that either hate their lives, hate their job, hate all their customers, or are just having a bad day every day. I usually feel like I’m bothering the employees when shipping something out… but not this location!
The past couple times I had to ship stuff out I decided to come to this location. The staff is actually friendly and they seem to have been trained to actually multitask to maximize efficiency and reduce customer waiting time. Whoever is training their staff at this location should teach something to those working at the UPS warehouse in Kearny Mesa. Definitely going to continue to come to this location in Mira Mesa.

A really big thank you to Tyler, who helped me find my way to a business mixer when my phone’s GPS decided that the Mira Mesa area was all too much and it just… couldn’t.
I didn’t ship or buy anything, but the store is nice, parking available right in front, and with associates that are so friendly and competent, I’d highly recommend it.

This is my favorite UPS store location and I come here even though there are closer locations to my work and home that I could use.
The service is always fast, employees always friendly, nice and helpful, and the store is always clean and free of clutter-​no easy task when you routinely have people coming in to drop off large boxes.
What prompted this review however is what I witnessed last night:
Last night I witnessed one of the employees, Tyler, handle an absolutely horrid customer with nothing but respect and helpfulness. This woman was unnecessarily rude, arrogant and abrasive-​talking in a condescending tone and complaining about everything. Through it all Tyler never showed anything but respect, explaining each step to her and having her look over the orders/​the computer to show her the process and even apologized to her numerous times about the difficultly the shipments were having.
I like good people and this UPS store obviously employees the best-​hopefully the management/​owners recognize the great people they have on their team!

Always very helpful. Never a bad experience here. Quick, efficient and friendly! If you n3ed something sent off and in a hurry this is the place to go if your in the area! I do see many new faces, usually its a big red flag to me when businesses are always changing staff members but it doesnt bother me here since i get the same great customer service no matter whos behind the desk!

Great store with friendly and helpful employees! Shipped off a ton of awkward items and the staff managed it easy. Military friendly.

I come here to return my book rentals and the service is always fast and friendly. I am always given a receipt for tracking my package and I’m out the door in less than two minutes

Very friendly staff. My fave ups store in SD. They always have a way bill for me when I need one.

Always happy. Always helpful.
They can get really busy out of nowhere, but always acknowledge the order in which you arrived.
I come here a couple times a month to ship products for my family business. Erica is the best.
They also offer a triple A discount, which adds up if you need to ship things as much as I do.

This place is my favorite UPS store in San Diego! The staff is so nice and helpful. I used to come here every week to drop off a package for work and the workers always made it an easy transaction for me. They provide receipts and have all the necessary ups shipping supplies! One time, I missed the pick up time by 10 minutes and the guy who worked there printed out directions for me to the nearest UPS that could still accept my package and I didn’t even ask him to. Unfortunately, I moved away from this store and have to deal with rude UPS personnel in Mission Valley. I would definitely recommend this place for all your shipping needs!

I come into this store all the time to ship things for my business. There are other stores that are closer but because of the customer service that Erica provides, it keeps me coming back! She’s done an awesome job and ill be back time and time again

Didn’t have any problems on my visit.
I like how any package you send, comes with a free tracking #.
However, their prices are high compared to the USPS.
It’s more convenient here because the line is never too long.

Be sure not to make the mistake I did — I went online to ups.com’s «MyChoice» preferences to conveniently tell the UPS person to deliver to The UPS Store, since my package required a signature, I wouldn’t be home at standard delivery time, and delivering to The UPS Store would suffice. The $ 5 charge that the ups site displayed online was reasonable. But then I got to The UPS Store and was charged an additional $ 10 for storing my package there for a few hours. Apparently, there is no connection between UPS and The UPS Store — no percentage of my $ 5 goes to them for the «bother» of luring a customer into their store to pick up a package. No, they want an additional fee. I was shocked, but didn’t have any alternative — at least that I knew of – but to pay the $ and take my package. A big part of my gripe is with UPS for not disclosing the additional potential fee (kind of like ATMs warn you about bank fees), but I think The UPS Store is definitely taking advantage of people who simply need to get their package.

Great customer service from the folks here. Got my stuff done in a jiff (like literally within a couple of minutes) and that’s with two small kids pumped up with their own bags of skittles.

Had a terrific experience here with the kid who is a notary. In and out in a few minutes, and he even helped me make sure i had done everything properly with the document since it was one he was familiar with. Hard to imagine taking the time to write a review about an experience that took 3 min, but I’m inspired.

Usually, this store has no waiting lines, and since I’m just dropping off pre-​paid packages, I have had no problem.
However, the Saturday before Christmas, I went in with two pre-​paid packages and asked — just to double-​check — if they would make it to Iowa by Christmas (as the UPS web site had indicated). The guy in the store said, «Absolutely not. Take them home, cancel the payments and then generate new labels to ship them by the 3-​day service.»
That would have been a lot of bother, and a lot of additional cost, so I drove the packages down to the main UPS hub on Ronson Street, where I was assured that my packages were just fine as they were, and that barring any bad weather, they should arrive by Christmas Eve day.
Caveat emptor.