Verizon

This is the absolute WORST Verizon I’ve ever been in. Not only did they royally screw up my account they also lost my trade in phone and never gave me my account credit for it. They always have their phone forwarded to the main 800 number which can’t help fix the lost phone.

I had a very pleasant experience here tonight. I knew exactly what I wanted and walked in and out in less than 20 minutes thanks to Santos. I needed an IPad for work and he was able to get me what I wanted, I added a line and he explained all the fees that would be on the bill so I wouldn’t be surprised when I got it. He got straight to the point. Thank you santos for all your help tonight!

This store is a big joke. I’ve tried contacting the manager numerous of times to take care of an issue, I’ve either been on hold for 20+ minutes and no one picks up the phone or «I will call you back» and never have I received a call back. We where helped by Erainna, at first she was helpful until the things she told us was false, we where told our bill would be one price ($ 240 a month for 4 phones), bill was over $ 300 a month. The monthly charge they tell you does not include the price you pay monthly for the phones. I would stay clear from this store.

I was helped within 5 minuted of arriving on a Saturday morning. Awesome customer service from David S. He got my new phone up and running in no time and even found me the perfect case. Thanks David!

Went to upgrade one of my phones to the inland center Drive Verizon stores and was told that I couldn’t grandfather into a 2 year contract. I explain that the 1800 Verizon rep said I can and should go into the store if I wanted to walk away with a phone. Needless to say the rep at inland center had an attitude and horrible service. I walked away and remember I had a great experience a few years back when I went TO THIS REDLANDS STORE. I walked in and was greeted by nice and friendly reps. I was so impressed when I asked, can I grandfather into a 2 year contract to get the phone I wanted at a lower rate? Rep (sorry forgot his name) immediately was yes and set it all up. I was in and out of the store in less then 15 min. I was extremely happy. I will never go to any other Verizon. I have found my Verizon home store in REDLANDS.

After coming into this store and experiencing great service, I was surprised at all of the negative reviews. I dealt with two people at this store. Last night, I came in a spoke with Anthony, who was very nice and helpful, but unfortunately, they didn’t have the phone I wanted in stock. Today, I came in and Juan helped us. They did have the phone in stock, as told by Anthony the night before. I upgraded to the iPhone 6s. The process was quick and easy, and there were no surprises or hidden fees. Juan and Anthony were both very knowledgable and extremely personable. I couldn’t be happier with my experience here.

Came in to buy a phone case, I was in the store for 20 mins before any sales associate or workers said «Hello» to me. The store was not busy at all. Seen workers standing around talking to each other. I guess their conversation was more important then providing customer service to a paying customer. Needless to say I didn’t spend my money in there. Highly disappointed. I will be doing my shopping elsewhere.

It’s hit and miss here. This store used to be a nightmare of horseplay among the employees and long long waits.
Last time I came in a young man named Juan was professional, thorough and informative.
Today unfortunately was a Total miss! I was «helped» by a surly black girl drowning in short sweet perfume that gave me a sick headache. She couldn’t answer any of my questions. She wouldn’t even attempt to check the malfunction on my phone. I didn’t buy the accessories I had planned to purchase. I had to leave because I was nauseous from her smell. Hygiene check, people! You’re Working with the public! Too much perfume is toxic. Worse than bad breath and body odor.

Every time we come in it is a pleasant experience we have worked with Heba for the past year so we know to immediately look for her and she will always help us with our Verizon inquiries. We came on a Sunday and were immediately helped. Great experience.

Fraudulently induced an 8 year old to give up his birthday money — My 8 year old saved up his birthday money for the watch that he wanted. He negotiated a deal with me so that he would mow the lawn in exchange for the monthly line fee. I then took him to this store to buy the watch. They were out of stock but said that if we paid that day and ordered the watch, then it would ship in two days. That was two weeks ago. I just got off the phone with them and they admitted they have no idea when it will ship and it could be as late as December. Are you kidding me!?! Disgusting.

When you walk in to your local Verizon store that you have used often in the last few years with no problems, you can imagine the disappointment we feel today for the horrible attitude and service we received the second time this week when spending HUNDREDS OF
DOLLARS on a new iPhone!!!
ATTITUDE and KNOW-​IT-​ALL-​NESS is completely unnecessary, especially when the ‘know-​it-​alls” are completely misinformed!
Kudos to the current staff here, in the blink of an eye, you lost a complete FAMILY of customers with your UNPROFESSIONALISM! We will find another store now, thank you very much!!!
Tried giving NO STARS, but is wouldn’t post, just know, NO STARS IS WHATS DESERVED!!!

I went into this location to exchange a cell charger that was under warranty. Once I walked into the store, I was told by the manager (Dustin) because I caused the charger damage, the warranty was not valid. I understood that. He then said, I will give you 25% off a new one. Well, when he directed me to someone else to pay for the new charger — It was noticed that I get 25% off equipment under my current plan and he stated he COULD not give me any percentage off. In the future, Manager Dustin should have viewed my account prior to offering me a discount that he later took back. I am going to report this service gap to the General Manager.

This store needs to obviously retrain their employees. I came in bright and early at 11am asking for customer service and was unpleasantly acquainted by Candice. My mom asked her to take a look at her phone’s charging port and all the representative did was look in it for one millisecond and told us yes, its broken and now you have to pay $ 500. She was rude, careless, and unsympathetic. I understand its early but maybe she should reevaluate her poor customer service skills.

This particular store is a joke. They give incorrect info. Or they just don’t know the answer or information. Their standard reply is to tell you CALL the customer service number. This store is ridiculous.

I’ve wondered how this store can consistently retain a low 1−½ star rating on over 100 reviews. But now I know, after being in the store 2 hours the afternoon of Black Friday and then having to return in the early evening the same day because our new service contract for 2 mobile smartphones could not get through, and then having to wait another 2 hours before our order was completed and successfully processed. To add to the horror, we were told our sales rep would be at the store continuously until closing time, but when we returned he was away on a dinner break. I went to the store entrance to be sure to catch him first upon his return (because the store was packed with customers all the time we were there), and 25 minutes later the man arrived with soda cup in hand. When I said that we were back to finish the transaction, I kid you not, he looked at his watch and said, «I’ll see you in 10 minutes,» whereupon he fled to the break room I suppose to complete his dinner break, and emerged 10 minutes later to complete our order.
After several more unsuccessful tries to get our new service contract and equipment order through, the rep finally called Verizon Customer Service from the store only to be directed to another Customer Service number. With all the technical computer wizardry at hand, it took a person on the other end of a phone line on the second call to finally miraculously get our order through. Then, after everything was apparently done, I asked if the allowance for Diane’s traded in Android smartphone had been computed in the totals, because I did not see such a deduction on the invoice or receipt. And, sure enough this had been forgotten. So, rather than try to redo everything, and leave the store at midnight if we were lucky, I agreed to have the $ 45 credited as a payment on our December mobile phone service bill. And this was done.
But it wasn’t all bad! Because, for signing up for another 2-​year contract for 2 smartphones, Diane walked away with a $ 250 Verizon Ellipsis 8 tablet for $ 0 and a Samsung Galaxy Note 4 at a huge discount, and I scored a Samsung Galaxy S 5 4 LTE smartphone for $ 50 plus a $ 50 rebate, which washes out to $ 0. And in between our two protracted Verizon Store visits, we did some personal and holiday Black Friday shopping at Barnes & Noble (greatly discounted books), Target (camera, camera accessories, and toys at significantly reduced prices), Michaels, Pier 1, and Kohl’s. Thus, our exhausting Black Friday was at least well spent.
So 1−½ stars for pretty lousy customer service and inefficient processing of an order, rounded up to 2 stars overall for some very good deals!

I just ordered the iPhone 6, a few days before my family decided to upgrade to the Verizon Edge program, changing the payment plan for the phone I had just ordered. Being a college student with no car, my dad and I spent a long time on the phone with Verizon. They first said I could switch to the plan over the phone, and then told me I had to go into a Verizon store within 14 days.
So I took a shuttle to the Verizon store (45 minutes), then waited (20 minutes) for my name to be called, then waited (10 minutes) for a computer to be free so I could be helped. I explained my situation to the man, and then waited (45 minutes) while two men tried to figure out how to simply return my phone and sell it back to me before they told me that there was «a problem with the system» and I would have to come back the next day and do it all over again and «it might work». They assured me I was not the only one this was happening to, and there was no way I could call ahead and make sure the system was working before I came in. So then I took the shuttle back (45 minutes).
This is a ridiculous waste of time, especially considering the fact that Verizon promised me on the phone before I received the iPhone in the mail that I would be able to convert to the Edge plan over the phone. I called Verizon and they could not even extend the 14 day time period for me, despite the fact that it was their own error that made me unable to return it. Having night class until 9 p.m. and work in the daytime (and no car) I ended up not being able to come back to the store in time.
Verizon needs to be more considerate and realize that my time is valuable.

DON’T GO HERE.
Absolutely terrible experience. Ordered a phone and was promised it within the month. Over a month later, we went in and they said it’ll take another whole month with no explanation. Went in the following day to find out that they had cancelled my order for no reason. Complete incompetence. Two months to get a new phone? Unbelievable.
Impossible to get a hold of anyone by phone either. Was on hold for over 40 minutes after being greeted by an employee. Hung up without getting in contact. Called other times and was transferred to incorrect extensions. Most of the time, no one answers.
Ended up with a different phone than the one I wanted after waiting over a month for an order that never came. Unbelievable.

The sales people have no clue what they’re talking about. I just purchased the droid turbo mainly so I could multitask i.e. talk on the phone and browse websites, check traffic etc, only to discover that my new $ 700 phone is unable to do this. Its no different than my $ 99 moto g phone. Don’t bother trying to get accurate information from the sales personnel since they really are only about selling and clearly don’t know their products. Verizon is way too expensive to pull this crap.

This crappy experience was one of those times that make you wish there was a zero/​negative star rating on here. WORST CUSTOMER SERVICE EVER, HANDS DOWN.
The guy that helped me first was rude right from the get-​go, but he had a cruch and I figured his leg probably hurt, so I didn’t take it personally. But bottomline he was rude and then he shipped my phone to the wrong address (in Nothern California) — an easy fix but at this point he was just being plain lazy. After we get the right address in there he tells me I need to be there to sign for it, uhhhhhhh thanks buddy, maybe you should have said this sooner. So, I decided to have the replacement phone shipped to my boyfriends work since it needed to be signed for, and when I ask the guy if he could look up my BF’s work address online he told me he didn’t have interent access. Really? You work at verizon but don’t have the interent??? So I said, «what about your phone?» Light blub. I had to spell out his work’s name, which a 4 y.o. from Russia could have done, seriously.
When I asked him a question he didn’t know (surprise), he offered to get his manager. «YES, someone that can help,» I foolishly thought. In reality the only «help» I got from the manager was to show me what a man with a full pubic bush on his face would look like. Here’s a little free advice from me to you: it’s time to shave that nasty thing on your face so people won’t vomit when they look at you. Thanks for nothing.

They ruined two phone lines on the account, over an upgrade. Avoid this place, no matter how desperate you may be for help/​assistance/​upgrade.
This place… my fucking God I have never seen a store so royally mess up something even a 10 year old has the ability to do. We came here to get an upgrade, because we were in the area and it was the closest thing. That was a huge mistake.
Customer service is a joke. The primary account user was there for an upgrade, you know, the one that is always on the top of the list of active numbers on an account? Well, two of the four phones were eligible for an upgrade. Mine and another. I went with her to give her my upgrade so she could upgrade to a newer phone. Simple enough, right? So very far from the truth when dealing with the people at this location.
We explicitly told the rep to use my upgrade for her phone. We told this to the rep no less than 3 times. The rep kept trying to push upon us that we should use the other numbers upgrade.
So they do their thing and off we go. Everything should be ok, right? Wrong.
Suddenly her new phone is getting texts, to which neither of us recognize the number. So I ask her to call my phone. It’s not her number. I call her number, and the old phone rings.
Come to find out, the Verizon rep took my upgrade and applied it to another user on the account that wasn’t the primary. How does one manage to mess up something so simple?
To make a long story short, we had to cease our night out together, drive 20 minutes back home to get the other users phone, then 20 minutes back to the Verizon store in Riverside (no way were we going to drive all the way back to that Redlands store), spending a total of 3 hours trying to fix up the shit this Verizon rep caused (her name was Vanessa).
On top of this we weren’t even given a receipt for the original purchase transaction of the new phone. Who the hell does that in this day and age?!
Again, avoid this place unless you are a glutton for punishment, time wasting, and have a sick and twisted enjoyment of having your stuff messed up.
I would give this a half star if Unilocal would allow such, they’re just that horrible.