T-Mobile

I was on vacation for New Year when I decided I wanted to explore the option to upgrade my phone. This location is located next to everything and the staff is awesome. We were greeted by Andre within seconds of entering. We waited maybe 5 minutes for the next available employee. We met with Neyko an awesome very educated man who answered all our questions. I had no idea what Jump was or that I had a store credit line and I’ve been with Tmobile 10 years. He explained everything in simple terms as well as the pros of opening a second line. He introduced me and my girlfriend to the LG V10 after I told him my primary interests. I needed to think about it and he understood. He riding pressure me at all. I returned the following day, decided to go for it but Neyko wasn’t there so we were helped by a guy named Jesus when I returned. He said he was training so I kinda wasn’t sure what to expect. Whatever training the company offers is great, with the exception of asking his boss Andre An occassional question he was awesome. Very friendly, personable and very sweet not to mention knowledgable. He spent nearly 3 hours with us, explaining everything he could about the phones, services, trade in options, upgrades, he coulda sold us a car that’s how good he was lol. For someone who was training and to be this good, y’all have an amazing salesman on your hands! We ended up with not 1 but 2 LG V10 phones. The rest of the staff was great as well, working in retail myself I know how important team work is and this store NAILED IT. we kept these poor employees almost an hour after closing and not one of them complained. I wish I lived closer to this location it become my home store… thank you Tmobile for always going above and beyond and taking time with your customers… thank u Jesus, Neyko and Andre y’all are awesome

Horrible Customer service by Justin, basicly came into store regarding my NEW Galaxy S6 overheating and Freezing constantly. That i would Like another phone that im going be able to use, basicly had to pay restocking fee for 2 PHONES that Suck and had to pay taxes on nerw phones and sim card fees. What a joke luckily was able speak loyalty dept and get credit for our inconvenience missing work to get this handled.

I LOVE T –Mobile. I manage my phone, account, and etc on line for the most part. 14 years with them, and very pleased. Well, as a senior citizen some of these new phones that do «everything» can be confusing to a senior citizen. I went in today with my new Galaxy, and a few problems, and many questions! Kristina met me with a smile and immediately made me comfortable, and answered my questions, and absolutely had Me feeling so At ease! She was wonderful! .so glad u were there Kristina. you made my trip from Yucaipa so worth it! Thank you! Once again. pleased customer! You represent T Mobile so well! Thank u Kristina. 5 stars for sure!

Neyko is always extremely helpful, however another associate was extremely rude to me today. So i give this location 3 out of 5 stars, strictly based off the inconsistency of customer service. If it weren’t for my experience with this particular associate, I would give this location 5 out of 5 stars. Just ask for Neyko and you will be fine!!!

Love this T-​Mobile store. Helped me fix a big problem that another store gave me. Manger went the extra mile for me will recommend this store to anyone.

Horrible customer service. The sales woman did not know anything about phones. I went to get mine fixed that I bought from the store 8 months back. She was not ready to believe that something is wrong with it. I strongly recommend do not buy cell phones from t mobile.

I had a problem with my account, the first staff member I talked to was nice but couldn’t help me much, then I talked to the manager who was terrible, just flat out rude and seem disinterested in helping me with my account. Left me with a take it or leave it situation. I called customer care and they were able to fix my problem, when I went back in to get a new phone the manager was behind my back saying something to the person helping me. The last guy that helped me was very nice and a good associate, but I would go somewhere else if you can. I hate to give my business to bad managers.

Love T-​Mobile in general but every time I go it’s a wild card on the type of help and service I receive. I came once and the woman I talked to was so unhelpful, rude, and arrogant. And then I go again and a man set me up with a rockin’ phone and new plan. So don’t know what the consistency is in service so good luck with what you get.

It was time for a new phone; however, it was not in stock, Justin called a couple stores and they had the phone I wanted. He gave me an option to go pick it up or his supervisor can go pick it up at no extra charge. I had to do errands any way, 2 birds 1 stone. Justin was very patient with me.

Terrible customer service. They told us wrong information about the plans, which showed that they don’t know their products and services. When asked about activating a phone line, they said that they couldn’t help us because the store was supposedly too busy for them to help. Ultimately the worst customer service of any cell phone carrier, let alone any business.

Horrible customer service!!! They deserve a zero but my only choice is a one star which they deserve.
1. Did not have the four phones in stock I wanted so I had to have them shipped to me. This would not have been a problem but later that day I went to a different TMobile a few miles away to find out they had them. I previously asked the sales associate to call the other location and she said they were all sold out as well. SHE LIED just to make a sale.
2. Phones were to ship with in 5 – 7 days I received them 3 weeks later. Then I received my bill the very next day charging me for a month billing cycle when I only had them for a day. Went back to store they said they could not do anything because I am charged for service on the day I ordered the phone even though I had no phones in my possession. I left upset called customer service they informed me the sales associate was wrong and misinformed me and gave me a credit. So once again they LIED to me.
3. If the previous two reasons were not bad enough when I got the next bill it showed I was paying for five lines not the four that I have. Turns out the sales associate activated a additional line and added extra insurance that I did not request. Once again called customer care and they apologized for the mistakes this store has made.
4. Lastly just avoid this store it will save you time and energy and from having to constantly call customer care to fix there incompetence!!! I will say Customer Care was great.

Service is okay. When I come in and pay my bill they usually recognize me and take me right away. I was upgrading my boyfriends phone and I think it felt like it took hours. The folks here are OK at times we can be a little bit rough on the edges with customer service. They are a commission based store so a little courtesy now and then won’t hurt. Overall it’s just ok.

Went in apparently knowing more about any phone in general than the girl helping me. Tried to give her the benefit of the doubt. The tried to charge me more for the phone because I wasn’t financing it (interest free through them), I was buying it cash and starting new service. Had to fight about what was listed on the tag of their product! I almost lost patience and left but a cell phone is vital for my work.
I got a phone, the girl helping me couldn’t figure it out (fair enough, there are many phones) and I had to wait while she mangled the box and packaging while multiple employees and a manager finally got a SIM card going.
Got my bill this month. Had signed up mid cycle and they tried to charge me for a full month, not retro. Also the girl I purchased from said I HAD to go one data plan higher due to the phone model I was purchasing. This only cost me 10 $ more a month, but that’s lunch baby! It was a lie and I have now modified my plan to my needs online. I intend on returning to this location to speak with them as well as contacting t-​mobile. They are deceptive and not knowledgeable here. I will never return to this location. I feel ripped off and scammed.

I love TMo service, but if you have to go to a brick and mortar location, steer clear of this one! Had an issue with my phone and told one of their associates that I was referred to a store by a customer service representative on the phone. What happens next? They deny any possible way of being helpful except for the fact that they tried to put me on the phone with another customer service representative. Seriously incompetent.
My advice, go to the location in San Bernardino. Or even better yet, go to the one near Ontario Mills.

Went to this store and bought two phones. What I liked was that didn’t try to sell me on anything like the sales rep at the T-​Mobile store on Orange St who made it seem like I couldn’t get the phones without adding a bunch of stuff to my plan. Also had to return an item and didn’t have any problems there either. Overall pretty satisfied with the customer service here.

They have the WORST customer service I have ever encountered! The manager was fighting with another customer over a MISTAKE the manager made, refused to make the issue right, and then the guy who was helping me insulted me by calling me a moron because I asked for the TOTAL amount due, and couldn’t get it through his thick skull that I wanted the TOTAL due, not past or current but TOTAL… I will never go back to that store ever. You don’t insult a customer because you don’t know how to do your job!

This is my second visit at this TMobile store. They have to be the most incompetent people on earth. Especially their manager. She was extremely unhelpful and had no idea what was going on with her store and the devices they sell.
On my first experience, they signed me up with the wrong number, the wrong plan and when i asked them to fix it, they told me that they cant and that i would have to call the 1800 number. Then they charged me for something that i didnt even purchase.
So i let this slide thinking, this was just a bad day for them.
That was until today. I went to the store looking for a phone and the manager was just horrible. She is very incompetent and does not know the correct pricing for the phones she sells. When i finally asked for a loaner phone she told me Tmobile doesnt do that.
So i went to the Tmobile store in Loma Linda off Hospitality and it was night and day. They were friendly, worked with me and i got a loaner phone until my regular phone came in.
I will never go to the tmobile in redlands again. The manager should be retrained or fired.