Sprint Store

Would give negative stars if we could. Last December we switched to sprint from Verizon because they would cut our bill in half. It too 4 months and an OFFICIAL COMPLAINT to the FCC for them to finally correct our bill. (And the only reason they responded to our complaints is because they have to by law) We decided to cancel service and go back to Verizon and was told we can return the phones in store. We were greeted with a snotty representative smacking her gum that had no idea what we were talking about and told us we had to return the phones by mail and they would send us the packages. We have had nothing with issues. From the cell service to their customer service it is horrible. We would rather pay almost $ 100 more for Verizon because we actually can make a call without dropping it and they are actually trained to answer questions.

Just to support what others have written… BAD customer service. I went in for my «free» upgrade today. I was ignored for 10 minutes. Not even a «Some one will be with you.» When some one did speak to me they were condescending and rude. I will use another sprint store in the future.

It was horrible costumer service ever! I have to cancel after having the new iPhone 6s Plus, wasn’t sure if the problem was with the factory phone or the service of sprint, but I wasn’t happy had my phone at repair center and nothing was wrong with they said but it still wasn’t working, my apps and Internet wasn’t working,. the workers don’t help at all!!!

Beware of Justin. He’s a liar and will say anything to get you out the door. There are honest employees, but this guy has lied to my face 3 times now.

Would give 0 stars like other reviewers have stated.
They will lie and tell you the computer system is down if you try to return your phone within a 14 day period. We switched from A T and T, which has awesome coverage because of Sprint’s great pricing. Don’t switch. We got only one bar in our house. We decided to return them 3 days later. On Wednesday, I was charged $ 105 to restock 3 phones. They had to do this before processing my return. Then when it’s time to finish the return, they are having «host errors» and I have to come back when the system is working. I go in tonight and I get the same story. I call Sprint customer service and she tries to get them to take back the phones. They can’t and convince her to have me mail then back, even though they were purchased there.
Did I forget to mention that the salesman lied and signed me up for the equipment protection plan even though I declined?!
This place is full of liars and they refuse to honor the 14 day return policy!!!
STAY AWAY FROM SPRINT AND ESPECIALLY THIS STORE!!!

SPRINT SUCKS. Got a replacement phone and it doesn’t work. Tech center can’t fix. Major pain.

I would give them zero stars if I could! I went in to upgrade my phone and the guy there said I would get a free tablet with my purchase. I asked several times are you sure it’s free. Yes it’s completely free I was told. No hidden charges? Nope. Ok so before check out again I asked AGAIN… free? right? Yup absolutely free. Ya he saw me coming a mile away. $ 35 a month for 2 years! Totally lied through his teeth to get the contract commission. How do people sleep at night. Seriously.

Unable to get help with a simple phone purchase. They were unable to understand their own upgrade system. They sent me to the website. I got the feeling that they were only interested in leasing phones, and since I wanted to purchase instead, they weren’t interested in dealing with me. They even had me call Sprint customer service while I was there, and even the representative I was speaking with couldn’t understand why the manager of the store was unable to help me. I went to a different Sprint store and they had no problem.

I like this store location. You just go in check in at the front with
A service rep. When I go in the store for whatever reasons.
I know why I am there. What I need done.
Me personally? I like getting my
Upgraded mobile. By phone customer care.
I pay for it by phone go in. Confirm who I am.
Just switch contacts pics to my new mobile.
Make sure everything is working on my mobile.
Out the door I go with my new upgrade
Mobile. No I don’t personally recycle my old cellphones.
Nor do I do the buy back program either.
It’s just my personal choice.
Never had a complaint with my service itself.
It’s just that I am the type of customer .
That knows what they want. It meets my needs.
Having pushy reps trying to get me to buy a
Cellphone. I don’t want? Will just push me away.
Where I will never go to that store location again.

We went in yesterday evening super bummed about our service plan with sprint Jose Sanchez and Daniel looked into our plan and saw we really couldn’t do anything and that the best thing was to just stick to the plan we had but literally they are hands down the best customer service ppl we’ve ever dealt with they looked into every different possibility and just by being honest with us it meant a lot Keep up the excellent customer service! This is definitely the store I will go in from now on

Awesome Customer Service From Christian! He really took his time and was patient. He gave us options and explained them very clearly on how the plans worked and the pricing of the phones. He even got my brother on a better plan with a better deal. My brother is one happy customer he loves his new iPhone. Thank you again christian for your awesome customer service skills… I would recommend him and this location!

If I could give less stars, I would. I have been here a few times and have never found the staff to be friendly or helpful. I’m kicking myself that I tried again. After waiting in a very long line I was «helped» by Belinda. I am frustrated beyond belief. Belinda was extremely rude and condescending when speaking to me. I will never be back!!!
Avoid this store at all costs!

Once again I am very happy with this Sprint store. Dennis Escobar has been my service representative for 5 yrs now. He was a sales rep when he first waited on me 5yrs ago, now he is a store manager. I only go to Sprint stores that he works at. Because of him I have 10 lines and I keep Sprint as my cell phone carrier. In the last few months he has put together a great team of sale reps. I have noticed how well they work together. They help me with quite a few things to keep my service a pleasant experience. I have also seen more and more cutomers coming in. Dennis cares about the customers and the people he works with. He leads by example. He wants his team to be the greatest at what they do. Thank you Dennis and everyone who has or is working with you for helping my family and I stay connected with Sprint.
P. S. Jose thank for all the time you put in helping me straighten out a few things ladt month.

Worst experience I’ve ever had at a phone store. Period.
Went in to switch from Verizon (which I’ll still do with a different location) and got lied to several times. Got the run around and had to wait for hours. Te ran my credit three times for the same transaction. They can’t keep track of personal information. Had my social and account number for Verizon on paper lost it and had to get it again twice!!! Huge fraud red flag!!! They then proceeded to tell me my original plan and bill then lied to my face before signing the deal saying its 91 a month but in fact they put on the contract 431/​month with a 399.99 deposit on a finance plan!!! Does that make sense?! Nope. Originally a 100 deposit and 91 a month. When I pointed this out they had no response and looked at the ground!!! Needles to say I walked out and reported it to corporate which they couldn’t even begin to understand why these sales consultants tried to do. Bunch of lying scammers in this location!!! Stay away!!!

I hate to do this, but I feel that it’s the right thing to do. I had a horrible experience with Belinda, one of the Sprint representatives.
I called Sprint in attempt to return my phone within the 14 day trial period. They instructed me to go the corporate store Redlands. I did. However, Belinda refused to return my order telling me I had to call sprint to request a return package. Once again, I call Sprint and they told me that I would be charged the remaining lease due to the limitations of their system and that I would have to go back to Lugonia to return my phone. I did, and this time I made Belinda talk to a representative on the phone. She made up a phony story about how she was unable to return phones. Even the representatives in the phone were puzzled. Why not forward me to someone who can then? Belinda claims that I cannot return the phone because i ordered it online, but according to protocol I can. This woman needs to find another job.

This place is a joke.
BUYER BEWARE BUYER BEWARE BUYER BEWARE BUYER BEWARE BUYER BEWARE BUYER BEWARE BUYER BEWARE BUYER BEWARE BUYER BEWARE BUYER BEWARE BUYER BEWARE
DO NOT let them open your devices. DO NOT let them open the boxes. DOING SO WILL VOID YOUR 14 DAY WARRANTY.
They will upsale you on EVERYTHING. They will attempt to woo you over by saying things like, «Your account has a credit» What they mean is, «You are eligible for credit.» They will say things like, «It’s like walking out of here for free!» What they mean is, «You will pay for this with financing.»
If you try and return any items you did not open, they will charge you ridiculous restocking fees ($ 75 for $ 200 tablets) and they will say the package is opened (because they opened it).
DO NOT GO HERE. DEAL WITH BETTER STAFFED RETAIL LOCATIONS SUCH AS BEST BUY, OR CHOOSE A DIFFERENT PROVIDER ALTOGETHER.

Expect to wait 45 mins.-2 hrs, that’s just a given at any cell store in my experience, reps were polite and friendly and in the end Stephen gave me a better mo. payment than what I went in trying to get. However, my biggest issue is that he was extremely vague in the pricing information & explaining the plans various options and how they worked. I offered to buy the phone outright thinking it might be cheaper but he said «finance it» and there would be no fee for doing that. After getting the run around dance with vague and misleading answers to my questions I gave up asking too many more questions and decided I would just get the phone leave and call Sprint once I got home because I could get clear answers there and I was right. I left not understanding what I was getting not taking the time for too much of the fine print because the store was packed and I had been there about 2 hrs. Stephen, financing means you OWN the phone. He set me up for a lease without explaining it, I questioned him several times and flat out told him how what he was saying didn’t make sense… there’s no way a phone month to month is going to be cheaper for me vs. buying it today, he didn’t mention I wouldn’t own it, never said the word lease instead kept saying financing was the «only» option. He gave a dance about vendor kickbacks as to why it was cheaper… funny though… Sprint is the «vendor» as he puts it so I’m pretty sure there aren’t any kickbacks. Anyway, when the time came to leave he had me sign a very low monthly amount and I question it asking where’s the full breakdown with all of it combined so I know what to expect, he says he doesn’t have it and I’d have to wait until my first bill & 2^nd bills. Since there’s a sign on the counter about 14 day return period I’m not worried because everything can be undone (except the $ 35 restock fee for opened phone that THEY open) so I leave, call the customers service, get all my questions answered that he somehow mysteriously couldn’t answer. Found out he mislead me though 75% of the transaction and misquoted my estimated monthly payment by $ 30 a month which I had to drag out of him in the first place. I find it hard to believe that he didn’t have that in front of him. The sad part is I went in expecting to pay more and there was no reason to mislead me. I had a vendor plan prior and an old 3G S iphone upgrading to Iphone 6 and a full paying consumer account now, there was no way I would expect to pay less or even the same as I was paying. Ridiculous. Stephen was on auto pilot doing what he wanted to do and didn’t ask a single lifestyle question about my needs, wants, or usage. Had he asked a single qualifying question he wouldn’t have had to hide anything in the first place. In the end I decided to keep the phone but I downgraded my plan and canceled the protection to get the monthly payment where he quoted it to be. In the future I’ll do it 100% from home or go to Best Buy and I recommend you do too. If you have an iphone there’s really no need to go in because you can set up your phone by restoring a previous backup so they don’t need to set up anything for you. Since you don’t want to chance being mislead, better to call the (800) number.

TERRIBLE STORE! TERRIBLE CUSTOMER SERVICE! Spoke with a sprint rep on phone prior day, he notated some info in our account, and told us to go into store next day. This store would not honor those notes. Drove over to Best Buy, they honored it with no hesitation. Got the phone I needed for the price I wanted. I don’t understand how a SPRINT store won’t honor its own companies notes. Don’t waste time here, these guys are idiots!

Great customer service. A little bit of a wait, but I’m ok with that. Wish there was more seating. Lowered my bill a little but gave me a lot more bang for my buck.

I went in yesterday to upgrade my phone as I am eligible; and to get my husband a new phone on early upgrade. The «manager» ended up changing my plan without asking, charged me FULL retail price for both phones ($ 1500) and added a 32 GB card ($ 70) and a window protector ($ 40)on my bill without telling me.
This is what he did: The phone I got was to cost me $ 150… He purposely added these two items to my phone that equaled that amount. So I’m paying $ 178 thinking its the $ 150 + tax for the phone but in reality it was for these extras I knew nothing about and in the meantime, he set me up on the easy plan for the phones charging me full retail price of $ 1500.
If I wouldn’t have noticed this, I would have gotten my bill and not been able to return because I would’ve been past the 14 day return policy.
I think they probably do this a lot and people don’t realize it and then get stuck paying full retail price, when they shouldn’t be.
When he was putting the window on my phone, he stated, «Oh, I’m going to go ahead and put this on for you. Your phone comes with this protector so if you drop the phone, the screen won’t shatter.» KEY WORDS: «comes with». The 32 GB card, he just put in without even mentioning and charged me $ 70 for it.
Then I go back in to the store to fix all of it and he basically told me I was stuck with all of it and «it was impossible to refund». He also went on to say that we HAD TO return our old phones in order to get the new phones at upgrade cost. I have NEVER turned in my old phones. When my 2 years are up, I go in, I get a new phone. I have a drawer full of old phones.
I call Sprint customer service and spent the next 4 hours being passed from rep to rep, all of them are ZERO help.
In the end, after being on phone for TWO HOURS, the last rep connects me with ANOTHER Sprint customer who was on hold for over an hour. She was also on hold for a supervisor and needless to say, the two of us spoke about how SHITTY Sprint is!!!
And to top it ALL OFF, the manager finally tells Sprint customer service he will take phones back and refund everything but he can’t right now because his system was down. Yeah, OKAAAAAY!
Stay away from these CROOKS!!!