GameStop

Juan was very helpful I had a bad experience at another gamestop location and I was reluctant to give gamestop any more of my business. Juan definitely changed my mind. He helped me make some difficult decisions in order to get the console that best fit my needs! also I was trading in my ps3 and forgot my hdmi cable at home which is required in order to trade in consoles Juan gave me a cdmi cable that he had in his possession so i wouldn’t have to drive all the way home. The location is a bit of a drive from my house but I will definitely be returning to this location. well worth the drive.

My husband and I had the pleasure of being helped by the store manager Juan!!! He is a down to earth guy with excellent customer service! He took the time to explain and answer all the questions we had. It was awesome meeting him and we will return in the future two thumbs up for Juan!!!

They told me my Xbox had an 18 month warranty, and when i took it in at 14 months later (power supply fan was defective) they told me that the warranty was only for a year. These guys are LIARS.

I saw they had a good deal on a used xbox 360 bundle and 11 games on their website. With my son’s birthday coming up, I called and asked if they offered that special in stores and they said the special was on the website only. I asked that if I ordered the console and it arrived DOA (which I have experienced many times with Gamestop in general over the past decade or so) if I could get it exchanged in store and they said yes.
When the system arrived, it was DOA as I half expected it to be… Gamestop corp has zero QA practice, but this review is about this particular location.
I brought the console in with all the cables and hdd. The line was long and the wait felt like forever. The phones were constantly ringing and they appeared very understaffed and stressed (I did feel bad for them). There appeared to be a midnight release so they were especially busy, with oddball gamers and some smelly kids walking around… good place to people watch!
When I got to the counter, I explained my situation. The girl, Shalom, who was sweet and courteous, said they did not have any of the old white consoles in stock minus the display one (which we tested but it didn’t work). I asked if they could compensate me for the inconvenience and exchange it for the newer slim version with wifi and I was told it was going to cost me another $ 50. This was not acceptable to me. A good business gains rep for doing right by their customers. I paid for the system, got a brick in the mail, and was at a disposition because their stock was depleted and if I wanted to go home with a system, I was going to have to pay even more out of pocket.
In the end, the two girls understood where I was coming from, acknowledged the amount of time I had spent in the store and apologized many times for the situation. As I mentioned, the dead system was not this locations fault, but the responsibility of addressing and solving my problem does fall in their lap as they do represent the Gamestop corporation. The store manager (I didn’t catch her name) ultimately got me out the door with what I wanted and told me if I had any problems to come back. She was polite and sincere.
TLDR; Ordered 360 online, it was DOA. Brought in for exchange, they didn’t have same console in stock and told me I had to pay $ 50 if I wanted slightly better console. Spent an hour at the counter (girl seemed new to register platform) pleading my case and doing exchange Manager finally got me situated and on my way. Thank you!

Went to GameStop today, my son wanted to purchase a game with his allowance money. My son is 9 years old so I wanted to teach him the value of a dollar so I gave him 20 dollars he got in line to pay on his own while my mom and I watched him. He bought a Simpson game that was 12.99. When he came back with only change in hand my mom and I got back in line. We told the lady she still owed him the 5 dollars. She told us she had to count the register, we told her we would wait. She told us she was sorry and gave my mom the 5 bucks ! My mom asked her name and she said shayla ! We checked the receipt and it was SHAYNA !!! Very rude and a thief !!! If she can’t count and give the correct change she shouldn’t be at the register !!!’ Shame on SHAYNA!!!

Bad customer service. I called today for a whole hour, no one answers. Go out of business if you’re too lazy to work.
Employees are very rude and sarcastic.
I asked for help, one worker said she couldnt help me.
The next was very sarcastic and took his time, then the last one was ruder than anything.

After waiting in line trying to think of the purchase i wanted to make, i was rudely called to the counter, as if i dont know whats going on. I may not have been paying attention but you could have been polite about it. The womans name was shalom. I placed an order for an nvidia shield controller with shallom on the 2^nd of september, she said the remote control ha snot been relased yet and will be on the 5^th, and we will ship it on the 5^th. Today is the 9^th and i called to find out it has not been released apperantly, and not shipped either. Thats strange because other stores have them in stock. I am very upset and will be stopping in today to see if they are going to fix this

This place is horrible. Their service is horrible. I went on the gamestop website and searched for a DMC game and saw that it only cost like $ 7. I decided to go to this gamestop to get that game. When I was there, I asked about the prices of other games first. Then finally when I asked about DMC, he did not check his computer or anything and he says it cost $ 59.99. I told him which DMC game I want but he told me $ 59.99. Later when I returned, another guy was serving us, and I got the game and it was for $ 7.

In going to make this review short and to the point. I was treated rudely. I came in for one game and the rep. Made me feel like I lost money by not purchasing a premium membership. And her last comment to me was «I see you don’t like saving money» as she said condescendingly. Not cool. I would not come here if they didn’t have the game I needed. But the last comment was not needed, as it made me feel uncomfortable.

Cool location, cause citrus plaza awesome. However I went in here the other day and it was literally 100 degrees. It was cooler outside. I don’t know what that was about