Residential Property Management Inc

Our experience has been slowly degrading over the last year.
As you will see from other reviews below, you will need to be very on top of everything if working with this group. We have experienced similar dissatisfaction in an instance where the property management group is trying to charge us (the renters) for undisclosed penalty fees; in this case, for missing a maintenance appointment. Said fees have no reference of renters responsibility in the lease agreement. We decided to dispute the charge and in return were threatened with additional penalty charges for «lease violations».
Because of this, as renters, we have prepared/​organized all of our lease documentation and submitted copies to our families legal council to review and have for future reference. While the legal interpretation does support our position, the charge continues to appear on our rent invoice.
As renters, we are extremely nervous what might happen to our very high security deposit (based on past reviews) for a house that was in disrepair upon move-​in. And are preparing ourselves for future monetary disputes with this group. Having rented many properties in the past, as well as assisted in managing properties, I am somewhat shocked in my current experience.
If you are currently renting through this group, or intend to, I would recommend you do the same in preparing your documentation and reviewing it as to not be taken advantage of.

I recently had a request for a walk through for the property management company to do my 3 month check in. They booked it days in advance and left no evidence that they were even in the property.. James has been very professional and i have no concerns with him walking through the house without me being there. I have had a very positive experience with this company.

They’ve managed my property for several years and I have had no real problems. They’ve found tenants, been helpful on setting rents (I’m an out-​of-​town landlord, so I don’t have a good feeling for reasonable rents), making repairs, etc. I’d use them again.

They’ve managed my property for 2 years now and I’ve had few problems. The only issues I’ve had turned out to be my homeowners association of the condo I’m renting out. RPM is very professional and responsive to both sides whether your an owner or renter. The going rate for cleaning a unit seems to be as expensive as getting a plumber to your residence so be sure to know what needs to be done to ensure you get your deposit back.

I’ve been working with RPM for over 8 years and they are currently managing 2 residential properties for me. I have spent most of this time living overseas so I needed the confidence that my properties would be taken care of — RPM provided that confidence and more as they were very easy to work with in all aspects of property management. Their friendly but professional approach was backed up with due diligence (in the form of regular walkthrough inspections) and a general concern for the well-​being of my properties to ensure appropriate repairs (which they organize from end to end) are completed with minimal need for involvement from myself. An area they could improve in would be better sensing of market value and a more aggressive approach to pricing when placing a property up for rent. In my experience they have a tendency to leave this entirely up to the owner, or to under-​estimate the rental potential given the healthy situation for renting in Portland/​Beaverton. Regardless of this small area of opportunity I would highly recommend RPM if you are looking for a reliability.

We have been renting a home in Lake Oswego from RPM for 3 years and generally have had positive experiences with them. The latest interaction was caused by a garage door opener that quit working. RPM had a contract repair man out the next day. The repairman promptly ordered a replacement opener and returned two days later to install it. As good as I could expect in this situation.
Would rent from these folks again!

CROOKS! If I could give this company 0 stars I would, but Unilocal is much too kind even to a bunch of crooked incompetent property managers. The communication was horrible (they’re still sending correspondence to the address I rented from them months ago, even though they have my new address and a new tenant inside), they decided to charge me for hooks in the walls that the previous tenant left, all kinds of miscellaneous crap and no one in this office makes any sense. I would avoid this company at all costs, I should have listened to the horrible reviews :(If you look at all the reviews, the only decent ones come from Home Owners but if I was an owner, i’d never want my tenants to be conned by my property manager. I now rent a gorgeous place in Lake Oswego and my property manager is a dream…

These guys are sharks. Do not work with them, if you can help it. The move out cleaning fee totals $ 500 even if you clean the house. Very bad company, do not trust them. Sooner or later they will get an apartment or home owner sued.
Look at the other reviews.
Shame on you. I hope you go bankrupt.

They will not return deposit to good renters. I am a landlord myself and am just appalled. Crooks is the best word for them. They charge for things that were there when we moved in.
Update: Danielle– It was in the condition we left it in. The carpet was actually cleaner, wasted your money cleaning it again. If you clean every time no matter what, that should not be my cost.
Considering every review on here is negative speaks for itself.

DO NOT RENT THROUGH THIS COMPANY!!!
We had the worst experience with them in North Portland in their N WIllis property. I completely agree with the other review– HEIDI– is an absolute nightmare to work with. She is rude, arrogant, unprofessional and provides the absolute worst ‘customer service’ I have ever received. I am not sure how she is not fired. Everyone except James, that I was in contact with was completely unfriendly, unprofessional, inefficient, wrote passive-​aggressive emails (especially Heidi) incompetent, insensitive and treated us like dirt bags. It was a really horrible experience each time I had to make contact with them.
Completely worth the time to keep looking for another place to rent and not have to put up with their horrible ways. My husband and I moved out in December 2012 and had put down a $ 1, 070. 00 deposit. We spent an entire two days cleaning that place spotless because we needed every dime back. I just received a refund of $ 64.00!!! Are you kidding me??? Here’s what they wrote.
House cleaning — $ 162.50 (They paid someone $ 25/​hr to clean for 7 hours!!!) I’m sorry, but there was nothing to clean for that long and who gets paid $ 25/​hr to clean. Maybe I am in the wrong profesision.
Carpet Cleaning– $ 150– Understandable– white rugs in Portland, Or? come on.
Misc move out-​repairs– $ 62.50– Funny, they wouldn’t fix shit when we called
Mow and weed– $ 75.00– In December? First off, they forced me to mow and weed in November, sending me a threatening letter that they would contract out a person to do it if we didn’t and charge us, instead of just asking me to do it. But who the fuck mows in December? There is a tiny yard, doesn’t take more than 10 minutes– 75 dollars?! You see the pattern.
The list is long and goes on, but here is my favorite: Repaired hardwood floors in living room– $ 254.00– First off, the living room is tiny and we had one tiny couch that didn’t scratch so what exactly did they fix? They said they had it sanded and finished all on our dime. Such a crock of shit, I can’t even get over the abuse and unprofessionalism of this.
They know that we moved out of state so it’s more difficult to fight it, but I am definitely planning on bringing them to small claims court. I have rented all over the U.S. and have never had more than $ 100, kept from a deposit, not even from the slummiest of slum lords in college in Eugene, Or. It’s a disgrace. This company is the epitome of horrific, unethical, business. Do yourself a favor and pass them by. You’ll be glad that you did.

«The epitome of incompetence.»
Shady business practices and customer service that’ll make a used car salesman look like Ghandi. Go ahead and check out the filtered reviews in the lower left corner of this page. They’ve been downvoting anyone with a critical experience with them (which appears to be everyone).
We saw the property, and wanted to move in — so we jumped through the hoops to file our application at their Portland office. This is when we met Heidi — their leasing agent/​manager/​professional buzzkill. She’s incredibly condescending (something I’ve read in many reviews AFTER the fact) and was less than ideal to work with. It is not my intention to slander her, but I’d get better customer service from a kodiak bear.
Here’s a quick summary of what happened:
–Charged us an additional $ 750 to our deposit because we didn’t meet their income requirements (we have a household income of 60k)
–Charged us an additional $ 500 to our deposit for a 12lb Yorkie terrier (our deposit ended up being $ 2100 for a $ 1150/​mo property).
–Advertised the property at 1920sq/​ft — while neighboring units advertised $ 1300sq/​ft (they included the garage)
–Did an awful job photographing the pre-​tenant condition, I had to review their pictures and submit many more to cover the additional wear.
–Mandatory twice-​annual inspections, arrived almost two hours later than expressed.
–Their service guys smell like ashtrays, we were reluctant to ever ask for assistance.
–Never disclosed construction before signing the lease — more on that later.
(After fighting our way out of the lease)
–They started showing the property whenever they wanted, regardless of what times worked for us.
–Charged us $ 325 to clean the house despite cleaning it ourselves (in better condition than when we moved in) and only living there for 5 months
About four weeks into living at the property, a notice went up in the middle of the neighborhood announcing the upcoming renovation/​construction project occurring in the neighborhood. They were to remove all of the siding, wood accents, windows, and even the second-​story patio’s concrete — taking an estimated 6 weeks for completion. We had to call them (I repeat, WE had to call THEM) to notify them of the construction. The owner hadn’t disclosed any of this to RPM or myself — despite being in the HOA during the pending construction lawsuit.
A few weeks later — rain began to enter the master bedroom through a crack between the window and the ceiling. Their solution was to throw a tarp on the roof and wait till construction reached us a few months later to fix it. They couldn’t have cared less when I mentioned my concerns about mold growing in the attic.
In May we were notified that our patio would be getting demolished in a week, and that our garage would be inaccessible. Four months had gone by since we first told them about construction — and they never once tried negotiating a concession with us.
So we sent an email to Danielle (Operation Manager) describing the situation and opening the door for negotiation of concessions. She contacted the owner and responded with an email which basically stated «He’s willing to do $ 200 off per month you’re effected, here’s the paperwork.»
No negotiation, no sympathy, no regret. Simply put — here’s what we’re willing to do, take it or leave it. I told them (politely) to shove it. Not only had they violated the terms of the lease, but I knew they’d have a hell of a time renting the place while it was getting worked on. After nearly two weeks of backpedaling and offering us better deals — they let us out of the lease.
We will never go back.

One of the worst firms I’ve ever had to go thru. Their poor communication skills and lack of responsibility is astonishing. Heidi — an admin — is appauling to work with. Shes rude and sadly, has never been very helpful.
I would think twice about renting a propery thru them.
They always apply a cleaning charge when you vacate, so don’t bother cleaning your apartment they will charge you regardless ($ 200 – 300).
Please read the 2 filtered reviews (link in the lower left corner) to get a good idea of how bad this business is…