Rental Management Services

Wholly impressed with RMS. I live in Nevada now, and used RMS to manage my property and help me rent it. They are 100% professional, knowledgeable, only get in touch with me when necessary and are never bothersome, understand the laws and help me interpret them. Have used them for ~3 years and they have done a fabulous job finding me quality renters who have treated my place with respect. Always easy to get in touch with, and my impression from the renters is that they are very professional and responsive to them with their needs. I would not hesitate to recommend them to anyone in need of their service.

If I could give a half star to this rental agency I would. First things first they falsely advertise properties by using misleading pictures to make their properties appear better than they are. They will nickel and dime you every step of the way. Refuse to take any action when you discuss a problem with the residency. For instance our Apt did not have heat in the downstairs. I’m fairly certain that’s against the law. We had neighbors who were also tenants of RMS who would piss outside the residence and drink and use an alley as their personal dumping ground and we took photos to prove it and they simply told us that there was nothing they could do about it. I urge anyone who is thinking of renting or buying a place through this agency to think twice and find an alternative agency…

So weird to see so many bad reviews. We have been renting for 2 months, everything very smooth from the beginning. Quick responses always. Quick to take care of maintenance. Even waived a late fee as a curtacy as I was used to paying on 5^th at my last place. Professional and attentive. Guess they really listened to those reviews, did some retraining (according to their responses), and got good at what they do. I would recommend to friends and family.

One of the most unprofessional business I have run into ever. Their communication is vague, and not objective. They take a lot of things for granted and think its cool to overlook them thinking their customer will just know that’s how it goes. One of their staff, Reed, was very helpful though and he definitely deserves a better working place. All other staffs that I worked with, which was three of them, were glib and insincere and unprofessional. I could’ve easily filed a lawsuit on small claims court against them but I just didn’t have the appetite for it. But this business is a lawsuit waiting to happen, for real.

If i could give them less than 1 star i surely would, this is the type of business that attempts to blame everything on the tenant. I moved in and within 12 hours the basement light stopped working when i replaced it myself nothing happened so i call the imbeciles out and they them proceed to charge me $ 60, this is where the whole thing started. I noticed many many holes in my garden, not being familiar with keeping a garden i assumed they were Moles. I then come to find they are rats, the unprofessional staff at RMS (retarded management systems) then proceed to tell me how i must of brought 10 rats with me when i moved in. There is absolutely no responsibility at this company, they are set up to blame the tenant. This type of business is doomed to fail. DO YOURSELF A FAVOR AND STAY AS FAR AWAY FROM THIS SUB STANDARD COMPANY AS YOU CAN.

After reading these online reviews, I now understand my brief, less-​than-​stellar experience with them. I emailed them on Saturday afternoon to inquire about a property. I also called. I THINK I got routed to their voicemail box. I was thinking, well, it’s unusual to not work on the weekend. but hey, maybe they’re really into work/​life balance. I got an email on Monday morning. I tried calling again immediately after receiving the email. Routed to the voicemail, again. In the email, the girl explained that their first showing wasn’t available until Saturday. So much for my work/​life balance theory. You want me to wait 5 days for a showing, when I’m trying to move in 7 – 14, possibly 21 days?! Are you familiar with the Portland rental market and how dynamic it is?! Apparently not. This also does give me great confidence in their response time to potential maintenance concerns and availability to reach someone by phone. Maybe this was a blessing in disguise.

I do not rent a home via RMS.
After how I was treated today I would hate to know how terrible of an experience someone would get while actually renting via this company.
Yesterday –
1 — Called and left a voicemail about a house I want to see.
2 — Someone called me back yesterday and told me he was showing the house today, at 1PM, and offered to show it to me at the same time. I told him 4−5PM would be better than the middle of the work day but he told me it’s 1PM or nothing. so I rearranged my schedule.
Today –
1 — Showed up 5 minutes early. 20 minutes later called them because nobody had shown up.
A girl picks up the phone and tells me she thinks he is on his way and that he’s coming from the SW side and probably stuck in traffic. She offers to call him and find out, but then tries to hang up the phone without even getting my information to call me back. When I pointed that out she suggests to me that I call him directly.
So I get his number and call him.
First he denies ever speaking to me the day before and says he never made an appointment with me. When I pointed out details of our conversation I could tell he realized he had made a mistake… but then still tried to deny that we ever spoke.
Turns out they have two homes listed on two different «Church St.“‘s and he didn’t confirm the house number before making the appointment.
He then tried to deny it, and said that the home I’m at must be for a different company (There was a sign on the lawn that says RMSPDX).
After he continued to be rude to me I just hung up and called their offices back.
The same girl answers. I explain to her that I’ve now been waiting for 30 minutes to be shown a home, on the schedule they demanded, and that I was still standing outside.
After another 5 minute conversation, more frustration we decided we did not want to rent from a company that is so difficult to deal with and we left.
Thank God IOS has a blocking feature.
They keep bombarding our phones with calls now.
I’m assuming because they don’t want yet another bad Unilocal review.

This rental company is a joke.
After waiting at a property for 30 mins, I realized that I was being stood up.
Do you not want my money? I was set on the property I was going to look at.
Great location, house looked fine to me.
After 30 minutes (which was my lunch hour) of aimlessly waiting for someone to show up, I called the company only to play phone tag for another 20 minutes until I was told that it sucks that I drove there during my work day.
The man i spoke to pretended he never spoke to me, even though i have email/​phone proof of it.
If some incident happened on the property would you pretend to have never talked to me either?
I have never wrote a review and said get your shit together, but how RMS operates is beyond me.
Look at all of these bad reviews…
How the hell do you guys stay in business?

I don’t know why they have such bad reviews. We had a great experience as renters for a hillsboro townhouse. Reed was very responsive and reasonable. 2 years of problem free renting, they did all repairs promptly when requested and free of charge. Even replaced the builtin microwave and the sink disposal unit when they died.
When we knew we were about to leave, Reed worked closely with us to make sure everything was above board beforehand. Because we kept the place undamaged and clean, I offered $ 200 deposit deduction agreement ahead of time. Reed didn’t agree to it but then later gave us a better deal with only $ 75 deduction and it was well itemized (basically a better deal).
This demonstration of honesty is why I’m giving them 5 stars. Don’t let the haters deter you from at least looking into renting from them.

Reed contacted me after reading my previous review. He reassessed the unfair expenses and mailed me a check for $ 250. I’m glad they reached out.

I had an awful time trying to rent with this company. I responded to a Craig’s List post to a property I was familiar with. I was encouraged to apply online. I did. I paid my fees. I was rejected on credit issues. I tried to update my application to include a cosigner and information I did not include the first time. Couldn’t easily do it. Staff was unhelpful to fix this issue. I tried to look at other properties, perhaps with lower criteria and found the property portal was now user name and password protected even though I never signed up. I emailed a leasing agent about this. She had the nerve to suggest that I was the victim of spammers. What??? Two weeks after asking for a copy of the credit report used to deny me effectively all of their property (because of the property lockout) it still hasn’t arrived. If you are expecting an easy and smooth renting experience from an professional, experienced and courteous leasing staff who might even handedly appraise your chances and aide you through the process, rent somewhere else.

Rented a home in West Linn through RMS PDX. During the 12 months of our lease, we encountered no problems of any kind with RMS. We were treated with respect and kindness by the staff. A couple of things went wrong in the house (from clogged sinks to broken microwave). Repairs were scheduled immediately. Any questions or concerns were responded to quickly. I even got my deposit back within 30 days. Very professional group of people.

I originally wrote a pretty nasty review about these guys and im not above a little apology.
These guys did what is required of them (no more or no less) and as a renter, i feel like they kept a bit more of my deposit than they should have, but i think there were probably things that they could have charged us for and didnt.
I accused their manager of being unprofessional because of a percieved problem that didnt turn out to be his fault. These guys did okay by me as a renter.
Thank you.

This is hands down the worst, most despicable «management» «service» I’ve ever encountered. After 2 years of loyalty and on time payments they have made the last 6 months of trying to pay rent nearly impossible. Between unresponsive and out right rude employees, and their unfathomably small operating hours, once you miss one payment RMS makes actually giving them money (owed or otherwise) nearly impossible. In the midst of this fuckery the owner decided to raise the rent despite having never made promised/​necessary improvements (notably adding a door to our porch or removing ungodly amounts of cat feces). They suspended online payments and lost paperwork for our lease on multiple occasions. Among being poorly run, horrendously managed, and utterly unorganized they are generally rude and uncompromising when it comes to any and all issues regardless of loyalty or duration of tenancy. If you have the opportunity to avoid living under and an RMS roof I employ you to do with the utmost urgency.

Nothing new then other reviews. They take their time with the application and you get turned down. Apparently they make more money this way. It took 2 weeks to get an answer. They also hard to reach over the phone, don’t even bother. Lack of professionalism.

I have now received a 60 day notice of termination of lease without any cause or explanation. I can only assume it’s because of my previous review of the company. I’ve never been late on rent although they attempted to charge me for it due to an «accounting error» on their part and I’ve never had any problems with the other tenants or had a complaint of any kind. Ever since this company took over the property it’s been problem after problem, false late fees that get overturned when I show proof of payment, poor maintenance, and for the past few weeks there have been «maintenance people» hanging out in front of the property all day for what I’m assuming is watching the property for whatever reason. I love this place, it (was, until they took over) a quiet, drama free, convenient and reasonably affordable location. I’m sad to have to move but relieved to be rid of them.

Filled out an application online. Five hours later i was told i could rent the place but i needed a 1,600 deposit. I thought it took a couple days to verify everything. Well I really like the place but i don’t have 1,600 and that’s just the deposit. Oh well after reading the complaints maybe loosing 50 bucks is a good thing.

I rented my home through RMS while living out of state. I am an early childhood educator and a grandmother — not accustomed to feeling combative but I sure did in this instance. The owner of the company reached out and attempted to address the issue. I was grateful for that. In the end, though, I decided not to continue with RMS.

After leaving my prior review, the manager called to apologize for the mismanagement of the property and offered to pay for the trash bill for the duration of the lease. He followed up with a check in the mail.

Horrible company. We currently rent a home managed by this company for the last two years.
It’s impossible to get service done when we have an issue. Often we don’t get a call back and have to follow up. One time the rep explained to us on the phone how to fix something, apparently he was too busy to come out and check on a leak.
We recently received an invoice stating we had two months of late fees. This was incorrect, although corrected we often feel they have no idea what’s happening with their properties.
Rent was reduced as the house was for sale and they knew all the people coming through would be an inconvenience, nice right. They increased the rent the last month without telling me even though people have been coming through the house still.
I feel bad for the people that hire them to manage their houses. They are so unorganized. Run, worst experience ever!!!