Vera Clean Portland

Cancelled two hours before cleaning — said they are no longer in business. Confirmed last week our appointment and changed my work schedule to be here. EXTREMELY frustrated.

We have had two issues with this company. The first we were willing to let go, as once they finally did arrive, they did a very nice job. The house was clean, and ultimately, they did a thorough job.
However, the business and scheduling side of their company is terrible. We first used this company with a Living Social coupon. Our son’s third birthday was coming up, and we needed a thorough cleaning before the party so we could focus on the planning side. Plus, my partner and I were both working full time — and she was eight months pregnant. The night before the scheduled cleaning, they called and said that they would have to cancel. We had this appointment scheduled for months. We called back and tried to get an answer. However, we received no answer until the next day. That left us frantic, trying to get the house cleaned and prepped for a party — along with cooking, decorating, etc. After several phone calls, we re-​scheduled for after the baby was born, which meant we needed to be out of the house for 3+ hours with a newborn.
Fast forward to now, another Living Social/​Groupon showed up in our inbox. Because, ultimately, they did a great job with the cleaning, we thought we’d try again. We had some questions about the terms on the coupon, so we called. No answer. We left a message. Within a week, no one had called back, so we called again. Again, no answer. We left another message. It has been three or four days since our last call, and we STILL have not been called back.
As a result of the poor communication and last minute cancellations, which I see have also happened on other occasions, I would NOT hire VeraClean again. Communication and dependability are key when running a business, especially a cleaning business where people are counting on you. It is a very poorly run business, in my opinion.

DO NOT HIRE
(especially if you need them to arrive when they are scheduled!)
My Husband hired this company to clean our apartment for our move out because we needed the help to get it done quickly and deep cleaning severely affects my allergies. They confirmed the appointment regularly, including a confirmation by the manager the day before they were scheduled. NO CALL, NO SHOW day of. We frantically cleaned up as much as we could why we tried to get a hold of them or get a replacement. No one else was available on such short notice. Lost most of our deposit and ended up sick as a dog for a 5 day drive across the country. It was more than 24 hours before we heard from the manager. All we got was a pathetic «our bad» and a mumbled excuse about an incorrect address.
I WILL NEVER TRUST THEM WITH A CLEAN AGAIN

Similar experience to one noted above.
3 hour clean scheduled. Came home after less than 2.5 hours to find the cleaners gone, one bedroom not cleaned, beds not even straightened. Not sure what that’s all about. Emailed the company and got no response. Groupon was 2 people, 3 hours about $ 130 or so? I ended up paying about $ 30/​hour per cleaner for a very substandard job. Sad :(

Wonderful work! I can always expect a very detailed and organized clean home and space. Friendly staff and very hard working!

Fast, efficient, reliable. They did a great job on getting the job done well and on time, even though we called at the last minute. Impressed with the job they did!

Finally! A true green cleaning service. I’ve watched others claim that they use only natural ingredients, but these guys are legit. All of their cleaners are made by them in Portland. They understand the need to provide toxin free products that are safe for children and pets. They were also punctual, professional and very personable. Well done Veraclean, I wish we could have you everyday, not just once a week!

I am very particular in how I like things clean– otherwise I cant relax in my own home. VeraClean services are amazing! Its so nice to come back and feel unburdened. I also have a cat, and so I’ve been worried in the past about letting other people come in because I don’t want them to use anything that can get her sick. With these guys I dont have to worry about that. The house cleaners are very happy, nice people who look professional in polo shirts. I’m really impressed. Ill definitely be using them again.

Oh. My. Clean. I love the feeling of clean! I have kids, pets, to-do’s, and my own work that keeps me busy, so I really was looking for a hassle-​free cleaning experience that I didn’t need to manage. This company fit the bill.
Veraclean delivered a fast and thorough cleaning to my home. Their cleaning products smell great, the team was professional and friendly, and they were on time. I use their weekly service and I always get email reminders letting me know what time they’ll arrive and they consistently show up promptly and ready to go. They get the job done right.
The downside is this — I wish they lived with me! I could use this kind of attention to detail every day and in every area of life. I can be a tough critic when it comes to the work done on my home. I also know the value of a good referral and a good reputation, so I’m happy to refer the crew at Veraclean to anyone.

Just had one of the best housecleanings I’ve had in a long time.
Arrived right on time and ready to get down to business. Appliances and fixtures are sparkling, baseboards dusted, and surfaces clean. All at a very reasonable rate and using green products.
The owner spent several years in custodial for the U.S. Navy so I’m guessing that is where the high standards come from.
Found them from a Groupon
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