MetroPCS

Worst service ever. I went in this store earlier today and there was clearly nothing to do because the ridiculous number of employees behind the counter were messing around not doing anything work related. I am in a management position for a company that takes customer service very seriously, Ya this store is a joke. The guy that helped me obviously didn’t want to be there, he told the security gaurd he didn’t even know how to use my phone… although I purchased it at Fry’s, its an android not rocket science. All I wanted to do was hook it up to my existing service the phone I brought in WAS UNLOCKED which is why I bought it but he argues with me and said it wasn’t. He said just to deal with the insurance for my broken phone or to buy a low end phone and return my new one. There was no way it would work with metro Wtf? So whatever I went to the metro dealer on willow pass and Marlene was very very helpfull and knowledgeable and had my phone hooked up in about 10 minutes. All it needed was an ESN switch. Thank you Marlene I’ll be back and to the contra Costa corporate store, thanks dumb dumb definitely won’t see me again.

This store is «supposedly» a corporate store yet it has the most rudest, illiterate, obnoxious employees hired who are not fit to be working in customer service.
Everyone claims to be a «Manager» and the Brittany the «So called manager» is useless and very unprofessional.
Jose rang me up for a Metropcs phone and told me I would get the accessories free due to a bundle package deal. Later, I received a bill for $ 300 for those accessories and when taken back to the store he frankly turned away from what he has officially told me the day I bought the phone. On asking for a manager, He played the same game that he was the Manager.
It is because of ILLITERATE employees like JOSE and BRITTANY that the store is going to the dogs. The store employees run the store as Managers fooling customers all day.
I REQUEST PEOPLE TO READ ALL THESE REVIEWS BEFORE THINKING OF GOING TO THIS STORE.
They are a complete RIP OFF.

This is by far one of the worst Metro Pcs locations I’ve come across. The customer service at this place is absurd. The employees are as if they have a gun to their heads to work there. They do not like their jobs, they don’t pay attention to their customers whatsoever. You walk up to them, it is like they have stapled their mouths, they hate to smile and greet you. It’s as if you destroyed their lives by walking in there in the first place. If Unilocal had a negative star option, I would it negative 5 and that’s an understatement!
Having said that, the phone customer service on the other hand is superb. Avoid this location and just deal your business over the phone. Corporate needs to either re-​train these rude employees or fire them altogether.

Bought a phone there, girl told me bill would be 40 a month, then got a bill for almost 70 a month! Called the 611 on the phone set, was hung up on several times, even by a manager! Called this store, and store in Concord lines just rings and rings,. does anyone work there?? finally I speak to the PHILIP manager, and after explaining the situation… He tells me he’s gonna hang up on me NOW! Because I theatren him, no I said I threw the phone!
WHAT EVER HAPPEN TO CUSTOMER SERVICE… CLEARLY PEOPLE DON’T UNDERSTAND WHO PAYS THEIR WAGES! WAS A NEW Customer, but not anymore! I’d rather pay for Sprint, and get SERVICE! Better Business Bureau will be contacted.

STAY AWAY! GO ANYWHERE ELSE! If you must go avoid sales rep John. This guy was totally shady & tried to rip me off. Tried to sneek in accessories & then added extra stuff & wrong plan to get extra commissions. When came back to clarify & rectify he talked to me as though I was a moron & tried to manipulate me. When that didnt work got aggressive & tried to intimidate. This guy is a total shady Dbag steer clear for your own good. Tried to set him straight politely & got attitude so talked to his manager & much of the same. Totally unprofessional & straight up ghetto!

I went in here today because I got a text from Metro PCS stating that I needed to upgrade my phone or lose service? What??? So, I called Metro PCS, they weren’t able to help me, I had forgotten my password. Time to go the store, when I arrived some customers were sitting and standing in a certain area of the store. I’m thinking to myself that this is going to take a while. I noticed some employees going to the back of the store, and then come out again. One of the employees brought to my attention that I needed to sign in at the kiosk. Which I did do. Then there is a screen that shows an approximate weight time 11 minutes??? Not to bad?
So, I waited, the other name to be called had left.
I was next, yippie skippie, I had a friendly, soft spoken African American named John helped me. He informed me of how much credit I’d get for my old phone, and then he proceeded to show me some new phones: «This one is $ 500.00» ‘$ 500.00???’ «Let’s look at some cheap phones.»
So that we did, and I settled on a cheap phone because I’m cheap. It seemed as if the employee next to John had sniffles or allergies, I guess. The loading up took some time. Fortunately I didn’t have to program the contacts from the old phone to the new one, that was easy switch a roo. I must admit I miss the keypad from my previous phone. So, I’d say all in all it was a good experience, not great but good.

TAKE YOUR MONEY AND GO TO A DIFFERENT METRO PCS STORE! This location is ran by getto ass black b!##!!! They don’t conduct business fairly and you will regret buying anything here. Complete disrespect towards customers, rude sales reps, and worse yet, sales reps who don’t even know what they are talking about.

I came to this store before and the previous young lady was helpful (unfortunately I can’t remember her name) but the young man I met today Jose was totally worthless. I had told him I have been at the store before about the same problem and it appears that he was not listening because he continually repeated I had to delete all the data on the phone, which I had told him I had done before and wanted to know what will be different this time.
His option was delete. it myself, have them delete it or I purchase a new phone. I asked for a manager then he lied and said he was a manager, then I asked why doesn’t his name tag says so. But then he later went to allegedly the manager, then I said to him: I thought you were a manager why did you have to lie. Additionally he told me the warranty is only good if the phone is damaged or lost or stolen so do I have to break the phone or lose it just to get some service?
The stores offers very bad services and this has been the worst one. Coming from my blackberry with AT&T I think I need to go back because having an inexpensive phone plan is not working. These phones are no good and services is crappy at the Contra Costa metro pcs in Concord California.

Just went in and the 2 girls that helped me were very friendly and accommodating. I just upgraded and dropped over 700 bills to get the new Samsung Galaxy S4 which is suppose to be incredible. For This Much coin… It Better Be awesome!

WOW, METRO PCS HAS GREAT CUSTOMER SERVICE!!! (Said no one, ever.)
But first, a quick nod to the carrier overall.
How would I HONESTLY rate Ghettro? Decent value is about where it ends. I really do love that my no-​contract plan is only $ 40/​month (tax-​included), with unlimited talk/​text and 500MB/​month of data usage. I feel like I get what I pay for.
Regarding the cell reception, I find it inconsistent, and have experienced a fair number of dropped calls, especially lately.
In fact, the only consistent thing about Metro PCS is its consistently bad customer service, and this branch is no exception.
In FACT, I’m so tired of the bad customer service that I can’t decide whether I just want to make a Haiku about it or type out a list of words that best describe the customer service I’ve experienced at every branch visited thus far…
I won’t bore you with my own personal story of how this Metro branch wronged me in the past… I’ll let the other Unilocalers’ stories shine through (and no one’s story really surprised me); however, just be prepared to encounter unprofessional and poorly-​informed Customer Service Representatives at every Ghettro you visit.
THE END

if there was only a button for NEGATIVE STARS!!!
right when you walk in the door you can tell your in for a ride because most of the employee’s are either in a terrible mood or just hate there job and don’t understand that they are in a CUSTOMER SERVICE IND., which requires them to talk to and help people with problems there having with there phones. then they tried to add a bunch of fee’s when my phone is under warranty.
jose is rude doesn’t tell you whats going on or how long it’ll be till your phones working
mari tells you she’s fixed the charge for backup service that i never signed up for and then the problem is still not fixed and i get a text saying i owe $ 2
gabi is rude and asks questions that are already noted in my account ie: whats broken on my phone. why am i there, to get my new phone, da. then she tells me i owe for a warranty service fee or some b.s.
i have had to go back more than 3 times in less than 2 months for various issues because they don’t care to do the job right the first time. they just wanna shuffle you out the door and don’t care if your phone is working properly or not. since i’ve been in there so much i’ve noticed that the actual manager doesn’t even work, he can usually be found in front of or around the corner from the front door either smoking a cig or talking on his cell phone .
these people have no clue how to give customer service or fix a phone correctly the 1^st time

Overall not very bad customer service, although i’v seen better. One of the guys who work there always looks annoyed, but others are usually happy to help. I give it two stars for their coverage. I barely have service anywhere, get a text msg if i’m lucky, 40% of phone calls never come trough and when i get a voice msg, its usually couple of days late. I get that plans are cheap, but its not of any use if i can’t use my phone when i need to. Oh and btw, navigator is not working anymore. It worked for a year and stopped. Not happy

This was the second place I came to get my new LG Beacon phone from Metro PCS. After being disappointment from the first place, I wanted to make sure they take credit here and there do.
The service is kinda slow here, but the security guard was nice. I would rate overall service quality a ⁵⁄₁₀.

I feel even one star is giving them to much credit. They have the worst customer service and the manager «Brittany» if that was her real name is an ignorant rude obnoxious person. Shes incompetent and not fit for a job in customer service or even a job at a carnival picking up trash which is what she is. Not only is she not the brightest crayon in the box she lets her cashiers act just like her. I live right around the corner from this store and rather go to Martinez or the mall to pay my bill then deal with incompetent people or «Brittany» again.

This is the worst customer service I have expereienced in more than 10 years. When I tried to explain to Natalie how I was unhappy with my phone purchase of less than 3 weeks she explained how it wasn’t anything she did. She argued continuosly how the failed phone was my fault because I had over charged the phone. When I explained I read the manual thoroughly and there was no reference to overcharging the phone in the manual she stated it was not her fault. She stated that whomever sold me the phone did not inform me but she is telling me now that I ruined my own phone.
She kept repeating that she did nothing wrong and nothing was her fault with a rude, nasty attitude. She told me, I am not going to give you another battery because you ruined the first one”. She was rude and short with me and I finally told her I was done talking to her and I wanted to talk to her supervisor (who was sitting right beside her). Her supervisor had nothing to say about Natalie’s behavior towards me. Mari (the lead) gave me the necessary information about the capabilities of the phone and suggested I purchase an extended battery from Best Buy. Of course when I went home and investigated the correct extended battery to purchase and called Best Buy, they informed me they have never carried such a battery. And they call their desk a service department. Yeah, right! I am done with Metro PCS!

Well after going to an authorized dealer and them asking for $ 25 per phone to activate two phone I called Metro PCS and talked with a guy that said I could go to the corporate store and they would not charge extra for me to activate a phone. We walked in with the two phones and were told that we HAD to start with a $ 50 plan and if we did not use the extra services we could change it the following month. I told the guy that was helping us (Dustin was his name), I told him that I spoke with Metro on the phone and they said we did not have to pay anything extras. Dustin said that it was how Metro set it up and we did not really have a choice. I told him that it sounded more like a set up fee. He looked at me and said, «It’s not an extra fee, when I print out this receipt it will say phone activation not set up fee» I threw back in his face because at his point I was feeling like we got suckered into something that was not true. I called customer service once more and got the most amazing woman that helped me. She basically said that it all sounded weird and that if they were a corporate store they should not be forcing us into a plan that we did not want. She said that we were the customer and should get what we wanted. She agreed to talk to the Dustin to find out what we were being told. Since Dustin refused to talk with her and the manager was busy, she agreed to stay on the phone with me until the manager was ready. Finally I got to talk to the manager and he told me the same thing I was told by Dustin. We HAD to get the $ 50 plan and then we could change it later. But since I talked with the customer service people he would let us have the $ 40 plan we wanted in the first place. In the meantime Dustin made very rude comments about not helping us and slammed the two phones on the counter saying he would not help us. He rolled his eyes and shook his head as if he were disgusted with us. I knew this guy was bad news when after helping another customer, that person yelled and screamed walking out the store very upset and very angry. Thankfully in the end a nice latin woman helped finish our activation. The manager on the phone with me stayed on the phone and told me if we got overcharged he would credit our bill for next month. Luckily they let us have the regular family plan. I was very impressed with the customer service on the phone while those at the store really need to get some training.

I wish I could give no stars! The first review here is right on. I cant even put into words how disrespectful the staff is at this location. One girl said «well we arent phone experts» What the hell are you doing selling phones then? I didnt ask for an expert just someone who has a brain, but i guess thats too much to ask for when dealing with these people. I have contacted 7 on your side so we will see if it hs any effect on the service at this location… doubt it.

Absolutely horrible customer service. I went to the store in person to pay my bill, but HORRORS! I forgot to put my driver’s license number on my check. The store called to inform me that they could not process my payment for that reason. They left no telephone contact number; the only one listed they NEVER answer! Ever! I have called there 10 times to supply the necessary information to no avail. I think it should not be necessary for me to make a second trip to their address just to supply this info. What a joke!

I rarely dish out a ONE star, but customer service here is by far THE ABSOLUTE WORST I HAVE EVER EXPERIENCED. Long lines, complete disrespect towards customers, rude sales reps, and worse yet, sales reps who don’t even know what they are talking about.
The staff here act as if they are doing us a favor by helping us. It’s really quite unbelievable. As cheap as MetroPCS is, this is reason enough to pay more and go to Verizon or anywhere else…