T-Mobile

Went in to get help with my final bill from the other carrier so I could get reimbursed for the but out. Well working 13 hours a day, plus commuting I didn’t have the patience to do the paperwork lol. Edgar was helpful, kind and very patient with this baby boomer!!! I tell you this location is great! From the time I signed up til now they still are helping me! Thanks guys especially Edgar! Keep up the great job !!

The service I received today in this tmobile location from Edgar was great. I have been working retail for 17 years and in management for the last 11 years, the service I receive from Edgar was the best customer by far. Thanks for helping me.

Customer Service is terrible, went in on ¹⁰⁄₂₀ 30 minuntes before closing, to get a new sim card for my new phone and he (short little 20 something kid) tried to charge $ 15. Thats after buying a phone for $ 700. I previously called the Brentwood store and they said it would be no problem and they can take care of my issue with no charge. I told the little guy that and he just said sorry while looking at his own personal cell phone. Probably chatting with mommy…
To resolve my issue I had to drive downt he street to the location in the Sun valley mall, and they took care of it no charge at all.
I even asked Target next door and they would have helped me if they could, they even suggested me not going next door since they have a rep of being jerks and not customer friendly at all.

Not the best of service if they find out that you’re not interested in getting a new phone. Otherwise serviceable attention if you’re going to purchase something.

I switched over phone service from another provider to Tmobile this week. It was an easy and money saving move. Patrick helped me with the transfer of services. He was super sweet, efficient and very customer oriented. My little one was having a huge meltdown and while he was in the middle of helping me ran to the back to get me some tissues/​paper towels to help with the mess. Patrick was awesome! Surprised to see the low reviews, my experience was great!

So, this is my second visit to this location within the last three weeks. My first visit went MOSTLY well the sales representative my boyfriend and I worked with was a real delight — I wish I could remember her name– even though we came in near the end of the night. However, While she was working with us — we were in the location past closing time even though we had come in a while before closing, it just took her a little bit to get to us which we didn’t mind– the other representative turned off the store lights WHILE WE WERE STILL INSIDE! The lady working with us was shocked that that had been done with customers still inside and asked the other representative why he had done that. His excuse was. to be honest, rude and juvenile. The lights were turned on with a huff and then the representative vanished.
Tonight I returned with my boyfriend to try and address an issue with my voicemail feature and we were waited on by the same person that had turned the lights out on us, whose name we now know to be Jesus. He was rude, snippy an honestly treated me like I was stupid. I walked out disgusted with the entire experience.
Both my boyfriend and I are in management and if ANY of the employees we work with were to treat a customer like that, and we found out about it, the behavior would be corrected. I feel that this is something that should be brought to managements attention and I do plan on making one final visit to the location to speak with the location manager about this.

Attention business owner your employees too tired to answer customers questions.
One of the representative (Jake) in the store hung up on me.
When I asked why he hung up in me he said that somebody was laughing in the background on the phone. According to him we disrespect him.
Make sure nobody is laughing when you call Jake.
Or he will hang up on you.
This happened today around 7.50 pm.

We went in to look for a cheap phone.
They were not honest with their prices.
At checkout we were surprised with a much higher bill…