Sprint Store

Went in to pay my bill an im use to going in to any sprint store i just take my exact change for my bills no extra and as im giving the guy all my info and all and i wait so he can thype it in like they dont have it on there system and as im ready to pay he tells me they charge a $ 3 fee i look at hime like are you serious thag was the first time cause i usually go to the one in pittsburg and he said yes so i walked out and im pissed cause i just wasted my time there.

After receiving horrible service at the Walnut Creek location, the customer service that Garrett provided at the Ygnacio valley road store was a breath of fresh air.
I purchased a new phone today and was rushed out of the Walnut Creek location without any assistance with setting it up. Well needless to say my phone was not working properly even after doing what the guy said. So i showed up to the Ygnacio valley store and within two minutes Garrett had my phone up and running. I was grateful that he was able to activate my phone so quickly, but at the same time pissed because the other guy couldn’t bother to spend two minutes doing it.
Garrett is exactly what you want in customer service; he’s knowledgeable, friendly, and makes you feel like he’s happy to help you.

Signs in all the windows say temporarily closed with a new address in Antioch. That’s not very good for those of us who live in the Concord Estates. The nearest sprint stores are now in Pleasant Hill or Walnut Creek

Jesse helped us this weekend and he did such a great job helping explain all the information that we needed to know… he went far beyond to make sure we were happy he is an amazing employee and he is going to be a great manager one day if he decides to be. This was the best sprint store I have ever been to

Went into the store today to buy an overpriced car charger for $ 35 plus
The sales guy required all of my personal information
Sprint is still as bad as they were 8 years ago

We will never ever return to this Sprint location. The customer service at this store is absolutely unprofessional and intrusive. We came in to this location and told the girl ‘Amandi’ that we had a question about an upgrade and if we were eligible to buy a phone IN STORE rather than order it online. She told us yes, picked out the phone and didn’t bother to give us any options. She asked us to sign to say we were leasing the phone but didn’t bother to tell us the price or details about the ‘lease’. And after we agreed to lease the phone she didn’t even tell us how many months we would have to pay the amount given for the phone.
We came back to get information, and to talk about getting a refund because we ended up in a contract to pay the entire amount of the phone rather than the discounted upgrade price. We stood in the store waiting for 30 minutes after she ran to the back without giving us any information as to what she was doing. While we were waiting, there were multiple customers upset and complaining about their service. She came back, told our situation to one of her boss’ like we were stupid and couldn’t hear her attitude filled story and then handed us over to the same boss, ‘Guillermo’, who smacked his gum in his mouth rudely and asked us if we ‘gotta receipt or not’. We gave him the receipt and the two proceeded to talk about a previous customer like we weren’t standing there listening. He mentioned ‘fuck this’ & ‘fuck that’ and we continued to hear them talk nonsense before they gave us the phone back, unactivated. They didn’t give us a receipt for the voided transaction, and here we are at home. trying to re-​activate the old phone. So unprofessional.

So my phone charging port and battery wasn’t working properly and I had to take it to sprint and so I took it to sprint and they sent me to the service techs sprint store and I went there and I shit took like two and a half hours and they told me that it was basically my charger that I bought from Sprint that wasn’t working right. So I go back to the Sprint store because apparently they can look up my receipt of all the stuff I’ve ever bought at the Sprint store and they can exchange it and make things right, now I go there and they can’t find that item in the system at all. So he can’t help me when I tell the girl alright fuck it just sell me another one so I can have a working charger in my car. She asked her lame ass manager there, and their manager came up with a scenario that I bought it at a third party Sprint store and I told him I did not buy it at their party sprint store. So then I looked up the Sprint store I went and bought it from which is down my house and they called it and its an actual Sprint store so they look stupid and they didnt know what to tell me I told him just give me the original charger so the girl goes to go get a charger and all they have are those fucken sprint chargers which is why I’m having this issue wat a waste of my fucking time…

We have been to this store no less than 5 times for various reasons.
Brittany has been a great help to us. When my Galaxy 5S overheated and would not work, she worked very hard to get me the same phone (which was in hot demand).
When we had to add my son to the account, she took care of it quickly and helped us work it to the best cost for our family.
Everything we have needed, Brittany has done for us and more. She’s a wonderful customer focused rep.
We won’t go to any other Sprint store.

Please don’t go here this review is for the sprint store in the sunvalley mall. They will lie and tell you anything just to make commision off of you. Worst damn sprint store ever. No help, No assistance, and out of phone. I spent over and hr in this store without any of the slow ass 4 associates that were in the store helping a customer for over an hr. I was waiting for someone to at least speak to me and say I will be right with you but No. The Associates need more training bc they don’t know how to do their job. After waiting for 1 hr and 30 mins I had to demand service, the (manager) was taking his sweet time (all damn night to process a simple transaction) I went up to an associate that wasn’t doing shit and complained about the service and she Finally had the manager help me, when he did he said they didn’t have the Note 4 in white. Seriouls!!! I was waiting for fucking that long for you to tell me that. Never again will I waist my time or money there again.

These guys and gals know there stuff. I drive right past a Sprint store by my house in Brentwood to come here because these people are very knowledgable and efficient. Keep up the good work.

Really unhappy with the service at this store. When it comes to Brittany she’s great on putting the fake smile on and getting you to sign up. But coming back a few times later because my phone was defective is another story. When it comes to the customer service part and to actually help customers all I’ve gotten is complete disrespect and attitude from her. My mom stopped coming to this store because she’s sick of Brittany’s attitude. I am very appalled at the staff Sprint is hiring. If you’re looking to get zero service and for your day to get ruined then you’ve come to right place. If not then drive the extra 15 mins to the other sprint store.

OMG don’t go there! I went with my granddaughter to get her a replacement phone for an iPhone that was broken. The charges were $ 99.Now I have 2x $ 99 already charged to my account and another 3 x $ 99 pending. I called, come to the «service rep» said. It was 30 min before closing. I don’t live close to the store. Then he put the phone down, didn’t even say hold on, I’ll be back. I called back after I talked to my granddaughter, who works in the mall, and she attempted to straighten it out. They made her wait and she had to go back to work. I called back and got ahold of a woman who was at least pleasant but not helpful, except to say she would «attempt» to get ahold of her boss who doesn’t answer on his day off!

Great customer service! Came in with a Sim card problem they resolved it hooked us up with a cover as well. I would come back if I needed anything from Sprint, way more convenient and faster.

got my new iphone over the weekend, Britney was great, took care of everything!, I would recommend this store…

Two words: DAMON CARDINALLI! :)
I went there last night to inquire about a FRAMILY PLAN. I was contemplating on buying a new phone and adding my daughter to my plan. I was greeted by Damon and he patiently explained how the plan worked. I didn’t even know that I was qualified to even upgrade my phone and end up paying less each month. He was professional, pleasant and most importantly, patient. I ended up being there past their closing time all because he had to transfer all the stuff I had on my phone to my new one. But, Damon never showed me any frustration even though he was dealing with how slow his computer was last night. Not to mention, it kept freezing on him.
If I were to give a bad review about my experience there, it will have to go to the higher ups: «Please give your employees a much better computer and Wi-​fi so that they can do their job efficiently and successfully.»
There were customers that came after me and Damon was able to help them as well while waiting for his computer to work and excusing himself to me professionally.
I was very pleased I dealt with Damon. I will never go to the Kiosk at the mall anymore! They were horrible out there and messed with my account big time.
Are you interested in switching your carrier or plan to Sprint? You are welcome to enter my FRAMILY discount code: v02318213Jr (case sensitive). The more people that will use this discount code, the better. You may end up only paying $ 25 a month! I don’t know about you but, I sure would love to receive $ 25 monthly statements only.
What are you waiting for? Go to this Sprint store and look for Damon! :)

Still no refund. Printed receipt says refunds are paid in 14 days. I have been calling and waiting for over 30 days. Today when I went into the store they said it will take 6 weeks. Never believe anything they tell you.

Clean store, helpful staff, no hassle. I’d come again if the situation required it.

I called this store on the phone and was immediately put on hold. No big deal right? In a normal situation it wouldn’t be. I was on hold for 10 minutes. Then I was on hold for 20 minutes. Then I drove (while still on hold) to the mall, walked through the mall to the Sprint store, got in line behind 3 other customers. The store had one guy working. We’re at 30 minutes on hold since the original phone call. Two other employees came back from lunch and it got to my turn to talk to one of them. I showed him my phone which was on hold (for 45 minutes!) with the store we were standing in. He said that was sorry and there being only one person there made it hard. What he’s missing is that he or one of his colleagues or his boss chose to make this seriously pathetic choice.
I know that this store is probably understaffed, but there is no reason for them to put people on hold telling them they will be there in one minute, and never pick up.
The bottom line is that in this case it was actually faster for me to walk out of my house, get in my car, drive to the mall, walk through it to find the store, and wait in line than it was for them to pick up the phone call that they themselves put on hold…
It’s ironic that a store that sells phones has a phone number that is just as good as disconnected.

This Sprint store is the worst i’ve had. The manager (Jose) told me that if I have a credit union …, i qualify for the discount and $ 100 credit on my credit union account. I check my account and no $ 100 in my account.
What makes me a very upset and not a happy customer is when I called Sprint and they told me i was not set up for it. :(
Who does that? Sprint and their employee? That is not how a good business should be.
I texted and followed up with Jose and he was not at the store… What a manager! One of their employee (Ashley) said, she will have to follow it up with Jose. I called in today, same situation. … They JUST TELL YOU BUNCH OF LIES!!! LIES AFTER THE OTHER.
I DO NOT RECOMMEND THIS PLACE AND SPRINT.
I will never be a SPRINT customer again.

First of all, have more than three employees working on black Friday.
Second, have them be able to fake customer service with a smile. I talked to some guy for about thirty seconds regarding my super broken phone explaining I used up all of my replacements through insurance for the year. He started shaking his head. I asked what that meant, and he said there’s nothing I can do to help you. I went to a different Sprint store a few weeks ago and they gave me a few options which I dismissed and now I really wish I hadn’t.