The Futon Shop

Just left. Wanted to look around so bad because there seemed to be a lot of selections to check out but the worker was TOO PUSHY. He would not stop talking. He spoke about how great and experienced he was and that this was «his space» and that he has great Unilocal reviews. We told him we were just looking but he kept on TALKing and boasting. Mightve actually bought something. But the worker was strange, rude and pompous. Lost the store some business.

Drove from far away and crossed the bridge just for this store. Store was closed and said would return at 1:20 and it was 1:50 today.
Very disappointing and a waste of time and money!

Went in looking for a futon. George was super helpful and even let my son feed the pet fish! After looking at all of the futons we ended up getting a sleeper/​couch/​sofa (not a futon) that George showed us. Delivery was quick and so far nothing but compliments on the comfort of the sleeper and it is super cute, too!~

Went to the Futon Shop to get a replacement mattress — was greeted by George, who was extremely helpful in describing the different types of mattresses that might be suitable for my purposes. George also set up my purchase with the best discounts available and was great about helping me determine the easiest (i.e. Least stress on me) way to get the new mattress to my house and the old mattress out the door.
Will update once mattress is delivered, but so far, 5 stars!

We had a great experience at the futon shop George was a pleasures to work with knowledgeable about the product we’re excited about our new futon Thanks George Unilocal Unilocal !

I recently purchased a queen firm futon mattress from the Futon Shop in Pleasant Hill, and couldn’t be happier. George was very helpful and knowledgeable and showed me all the possible options. He truly listened to what I needed for the space and paid attention to my budgetary concerns. He was polite and had the futon made in San Francisco at their facility within 24 hours! Excellent product. Excellent service! And I kept my money local.

I found the gentleman helping me to be very attentive and he helped me find not just the right futon cover but also a couple of throw pillows to go along with it. No, he didn’t jump on me the moment that I entered the store but he allowed me to look around first and then he offered assistance. I found exactly what I wanted and was out of there in about 20 minutes. Very painless! :D

My family and I had an excellent experience at the Futon Shop thanks to Perry. He was very helpful. The store had really neat futon’s and we purchased one that was modern/​chic for our guest bedroom in our new townhouse. Thank you Perry for the great experience, we will definitely buy again in the future!

I can see where other people would be reviewing it negatively, but that wasn’t my experience. I went in, because I knew what I wanted and knew what I was going to walk away with, at around the price I expected.
I definitely felt high pressure sales, and I don’t react well to it. In fact, if I didn’t arrive with a plan to purchase something that day, I probably would have walked out.
Regardless, I got a great futon that is a perfect complement to my guest room. The guests that have stayed at my house since didn’t want to leave, and while I’d like to think it’s because of my charming hospitality, I know it’s because of the super comfy futon.

I am kind of puzzled by poor reviews so I wanted to make sure to add my $ 0,02. I am a pretty picky person and I purchased an EcoSupport mattress from these guys over the weekend… and I am super happy! Quality exceeding expectations… Perry and George were a pleasure to work with and did everything they said they would (delivered on time with applied discounts)…Perry gave me great advice on the purchase. But really, the proof is in the pudding and I am in love with my new mattress! Definitely recommending to friends. :)

We went to the Futon Shop to buy a bed that would become a «couch» when it was not being used as a bed. I called earlier in the day (Saturday) and found that they were getting things delivered Tuesday. I told the person on the phone what i was looking for and was told that they had something similar as a floor model we could take home the same day. We arrive and are greeted nicely by Perry and Marcello and were shown the models Perry and i spoke on over the phone. The place is nice, large, decently priced for a futon comparative to a large mattress. We purchased a nice mattress and frame and were able to take it home the same day. I would recommend this place to anyone looking for a Futon. Prices were nice and the selection was large compared to big name mattress companies

We visited The Futon Shop in Pleasant Hill 2 weeks ago & found a futon that was perfect, so we thought. The salesman offered to deliver it personally without charging the delivery fee. It arrived with holes in the box and scratches in the wooden frame. It gets worse. We basically have gotten 2 weeks of the run around with multiple people involved and no one wanting to take enough responsibility to rectify the issue and efficiently swap the damaged frame for a new one… plain and simple. It’s not rocket science!!! We never touched the item after lifting the lid. This company makes excuses and is good at passing the buck and delaying a positive outcome at the cost of their reputation, repeat business, referrals and a great Unilocal review!!! Need I say more; I recommend shopping elsewhere for a futon if you expect reliable service!!!

In September 2012, I bought a sofa bed and a drawer to go underneath from The Futon Shop in Pleasant Hill, California for $ 1,454.70. The drawer, itself, was $ 200-​something — can’t remember exactly. It never arrived, but when I talked to the saleman about it, he said it wouldn’t have fit, anyway. OK, so then I asked for a refund, but he showed me a paper I had signed that stated No Refunds for any reason, only store credit. However, there wasn’t anything more I wanted or needed from a futon store. Policy was policy, though, and it didn’t matter that I never received the drawer.
Recently, now 14 months later, the wooden frame on the sofa bed broke. I followed the Limited Warranty instructions and contacted The Futon Shop about that. A very nice lady named Chris agreed to have that part of the frame replaced for a $ 65 delivery and installment fee, but waived that fee when she heard my story about the drawer.
Now, a day or two later, after talking to several friends, I’ve decided the $ 65 doesn’t make up for the missing $ 200+ for the drawer that never arrived, the drawer that wouldn’t have fit if it HAD arrived.
Moral of the story: Don’t order anything from this store that you aren’t 100 percent sure you’ll get, because you won’t get your money back if it never arrives.

Absolutely horrible customer service. Actually, make that NO customer service.
My Partner and I went into the store today (a Saturday) to shop for Shoji screens. As soon as we walked in, we felt un-​welcome as the employee (manager?) was off in the corner, with his arms folded, scowling at us like we had committed a crime just by walking in. He did not greet us, say hello, or once approach us to ask if we needed any help.
Let me also mention that we parked in one of the parking spaces labeled «The Futon Shop» right behind the store. We didn’t hesitate or think twice about parking there since we were going into the store as CUSTOMERS.
Since we didn’t find any shoji screens that we liked, we left the store and decided to walk over to Target to grab something. When we came back, there was a note on our car saying the parking was for customers only and that our car would be towed next time.
I figured that the manager didn’t realize that we were the same customers who were in the store and that he probably just made a mistake. Not so.
When I went into the store with the note, he confirmed that he was the one who put it on the car. I explained to him that we were customers and that we were just in there shopping. He said he knew and then went on to say that the parking spaces behind the store were «reserved for deliveries». Of course, if it said the parking was only for deliveries, we would not have parked there.
So, then I apologized for parking there, but pointed out that there was no sign indicating the spaces were for deliveries only, at which time he sarcastically and rudely replied «why don’t I go out and get a stencil so that I can write that on there for you».
He was extremely rude and condescending. When I told him that I was not going to be returning as a customer, he replied «good».
This is one of the worst customer service experiences I’ve ever had. I will never patronize this Futon Shop nor any of the other Futon Shops because of this horrible customer service experience and will encourage others to stay away and spend their money elsewhere.

I got what I wanted. I did a little research ahead of time and went with a budget.
The staff was helpful and knowledgable and answered all my questions satisfactorily. There was very little hassle and the delivery guy was fast and friendly.

What a great place with great service! So many choices and well priced. Marcelo was helpful as I am a first time futon purchaser. He took the time to answer all my questions. Thank you for a great experience!

This review is a compilation based on my experience online as well as in this particular store. Hopefully it will help others who attempt to order online with in-​store pickup.
So yeah, I wanted to buy a new futon cover. I had my heart set on a color that appears to be very difficult to obtain. My first choice was a large online site that has VERY good prices and starts with the words overstock. They were out of my color. Thus, google images showed me that The Futon Shop had the color I wanted. I went through the online ordering process and paid with Paypal.
I am a cheapskate when it comes to shipping, especially when it’s quoted at $ 25. If I have to pay sales tax as well, I will do everything in my power to not pay the higher of the two fees. Thus, I opted to have the futon cover shipped to the store geographically located closest to me: Pleasant Hill.
Then I waited.
And I waited.
The Futon Shop has one of the crappiest online interfaces EVER. Every other site I’ve ordered from gives you an order confirmation, estimated shipping, and contacts you periodically to let you know about your order. YOU CAN NOT CHECK ON YOUR ORDER ONLINE. You have to call customer service. Huh? Is this 2001? When I ended up calling customer service about my order, they told me to contact the store itself. Which I did.
When I reached the store I had a very «duh» experience with whomever called. Now, it’s not the nice guy Perry, but some other kid who clearly wasn’t all that bright. I have a thing for people who sound stupid on the phone, sorry. It drives me up a wall.
He couldn’t seem to find out what the story was with my cover. When he finally did he was vague about when it would be arriving at their store. Once again I shouldn’t have to follow up like this. I should be having automated information sent to me regarding delays in my order’s shipment. Maybe I was being penalized for having it sent to the store? When I ended up talking to Perry, he conveyed that my cover was delayed «due to the amount of fabric.» What the hell? Is lime green the new black? You people deal in FUTON MEASUREMENTS. It’s not like I have a California King size futon. I have a full-​sized mattress. My faith in this operation really started to tank after this bit of information was shared.
Despite my best efforts to order the cover well before I was supposed to go out of the country, it didn’t arrive until after I left ⁵⁄₁₀. Mind you I placed this order on ⁴⁄₄. I guess there are two times in this world: real time and The Futon Shop time…
I get back from my trip and have a bunch of stuff to do. The store was good about following up to let me know my item had FINALLY arrived and when was I going to pick it up. I contacted them at my leisure (I figured it was my turn to drag my feet), and was told I owed money when I picked it up. Once again, what the hell??? Luckily I am impeccable about my paper trail. I politely informed them that no, the item was paid in full and I had my order number and Paypal data to back this up.
Today I FINALLY went to pick up the ill-​fated cover. Did I call ahead? No. I didn’t think it was necessary. I arrived at 1:30 and the sign on the door said BE BACK AT 2 pm. Ok, I’ve worked retail and I know what it’s like to be short-​handed, but this was like the end of a very bad nightmare. I had another appointment at 2:30 in Albany. I felt that I would definitely be late if I waited for them to return, but I didn’t have any choice… Luckily the lamp store across the lot had AC and I could chill out in there while I waited.
I made sure to watch the front door of the shop while I waited and someone returned at 1:45. PHEW! Crisis averted. I scurried over and grabbed my cover. The entire process took about 60 seconds, but as you can see, the lead up was not very enjoyable.
I think this Perry guy does his best. They probably have him completely overworked and underpaid. It’s not his fault that the company’s site is behind the times and leaves him with fires to put out. I don’t know what it’s like to deal with him for a store transaction, but sadly I will never find out. This entire situation has soured the brand name of this company and I don’t have enough time for second chances.

Perry was an awesome help! Even though the store was full of other customers Perry made us feel like we were the only customers in the store. We bought the Durango Queen mattress futon and we LOVE IT! Thanks Perry and The Pleasant Hill Futon Shop

Went here today with the family and was looking into purchasing some futon bed.
The guy who was suppose to help us was very sarcastic. Not very friendly. Didn’t wanna give us good customer service.
We felt like he was just there to work and make his hourly wage. Honestly we were ready to buy one. But because he wasn’t really helpful or go above and beyond, decided to just purchase it online.
We will never go back here again. Bad service.

I called The Futon Shop after hours on a Thursday night. The next day I received a phone call from Perry from The Futon Shop noting that he saw my missed call. He then politely asked if there was anything he could help me with. I was grateful for the call because the day before my toddler barfed all over our 15 year old futon mattress purchased at their old Pleasant Hill location. I was hoping to get cleaning instructions… this thing was covered in barf. He went out of his way to call the «home office» in San Francisco to see if they had any suggestions. Unfortunately, even after trying to cleaning methods, the futon was still pretty icky!
Fortunately for us they were having a 35% off mattress sale for the holidays. My husband went into the shop, told Perry about our experience with our old futon and our needs for a new one. He immediately recognized our two stories about the barfing kid and was very nice in extending additional discounts to us (as discussed over the phone). We decided to forgo the $ 70 delivery fee and the $ 60 take-​away fee. We’ll save the $ 130 to pick it up ourselves and dump the old mattress at the landfill.
My husband was in and out of the shop in a jiffy… mostly because we were already familiar with the type of futon we wanted to purchase and because of our ability to quickly research the mattress on their website prior to going into the store. Perry was very friendly and and a straight forward salesman.
We obviously recommend this shop… we purchased our original mattress and frame 15 years ago and both of our parents have since purchased mattresses and frames for their homes as well. I can’t wait to try out our new mattress… although I think I’ll miss the «homey/​familiar» feeling of our old mattress.
Ps. The best part is that these things are made in the USA… right in San Francisco. Our mattress is being made as we speak and we get to pick it up in two days. Can’t beat that.
Pps. I also used their chat feature on The Futon Shop’s website and it connected me directly to the Pleasant Hill store and guess what? I got to talk directly to Perry. What complete care! Basically unheard of in the world of shopping today. HIGHLY RECOMMENDED!