Sprint Store By Wireless Lifestyle

Never stepping foot in here again.

10 thumbs up! Went in yesterday because my phone stopped working for no reason. I walk in and there are 2 employees, 5 customers. I know that this is going to take some time but its OK, they greeted me. Acknowledgement is very important to me. After about 1.5 hours Raijah began helping me and was very patient. The situation was very complicated and she somehow remained calmed and was smiling. I ended up having to get a new iphone6s after several failed attempts of trying to get my phone up and running. Didn’t exactly want a new phone, but she did everything she could. Tydesha M. Also helped and was very nice. (She’s from another store but was bringing another customer a phone from her store, as this store didn’t have it.)What EXCELLENT CUSTOMER SERVICE! They go up & beyond! Thank you Patra! Tydesha! & Rajiah! Bryan they all deserve a raise!!!

I wish I could give this less than one star. I walked in around 5:45. No one said anything to me. There were 2 representatives at the desk and did not acknowledge me. I had to ask them how long was the wait after waiting 10 minutes standing there.
It’s common courtesy to welcome customers through the door. They didn’t help me and all I wanted to do was pay a bill. Bad service. Try another place.

I had to activate a new phone and transfer data yesterday and I received exceptional service from Patra. I also saw the way she handled several other, more challenging, customers and was impressed.

What can I say about the services provided at this Sprint store??? Having worked in customer service positions for 15 plus years, I knew what it took to satisfy my clients (tailored services) and to assure that most walked away satisfied, a warm inviting welcome with a smile, an introduction with ones name, a sincere interest in meeting a client’s specific needs and assuring that the client walks out of your presence satisfied. To be in a thriving customer oriented community, this store and it’s representatives are definitely out of place.

120 N Maclay Ave Ste 3
San Fernando, CA 91 340
(818) 838‑0622
Please keep this in mind, this Store is not a corporate Store. They will NEVER cancel your phone line, and will NEVER accept return phones.

As a company, we all know Sprint are a joke. Turns out their storefront is too! Poor customer service, slow and unhelpful. Oh dear. Avoid.

So I went to this store trying to upgrade my phone to get the iPhone6 plus and the manager would not let me upgrade because I was not the main account holder on my family’s account & I couldn’t have the main account holder come to upgrade for me because I live 2,000 miles away and they was paying for this for my birthday gift. Thought I had all the account information, the main account holders information and they could have called any number including the main line under the account. After leaving I called the corporate office and they didn’t understand why the store couldn’t call the main account holder and have them fax or verify the information. By this time the store was closed. So they couldn’t call the store to help solve the information. So I spent hours searching for a store that had the new iPhone 6 Plus in stock and traveled only to have this store ruin my birthday gift from my family miles away. The guy Christian though was very nice and helpful though and only was following what his manager told him and even had me talk to the manager. It seems either this store is incompetent or sprint itself needs to have better communication with its stores.

Brandyn Mason (I think that’s his last name) was awesomeee! My camera wasn’t working and I really hate getting new phones cuz you have to re download everything and you lose all your pics and all that so instead of getting a whole new phone he just replaced my camera. Sadly it still didn’t work and so I had to replace my phone anyways but brandyn was such a sweet heart and ready to help. He did everything quick and efficient while also explaining everything to me, half of it I didn’t understand cuz it’s all tech stuff but it was cool that he knew what he was dealing with. I even watched a customer scream in his face about some stupid shit and he didn’t lose his cool and he just kept apologizing and trying to fix the situation. Brandyn is a star employee and I’m glad I found out he works at the store near my house. :)

I’ve always had really good experiences at this store. The staff are friendly and helpful. I’ve never had to wait in a huge line. I’m a fan, as much as one can be of a mobile store.

This Sprint store is manipulative. For one thing, they convinced me to get a samsung tablet with a 2 year plan. The woman said I can change it to a $ 5 plan every month but nope. It’s $ 14.98 and the tablet sucks bad I don’t really use it. The data plan for it barely works if I go any where. Im stuck with that now.
Then my husband pre-​ordered an iPhone 6 plus which was promised to be at this store but they sold it.
He went in today asking about an iPhone 6 and the sales woman was rude and said they don’t have them with an attitude. He said ok well I just talked to apple they say you have 5 in stock. She says oh yea we do. This is beyond lame. I’ve had numerous issues with this store over the years and it’s making me want to switch from Sprint.

Last month I went to the Sprint Store in Emeryville to pay my bill. However, my daughter told me about this store on Lakeshore Avenue.
My husband and I was in the neighborhood to take care of our phone bills (landline and mobile). Before heading to ATT, we came into this store to handle our business. The employees immediately acknowledged us and asked how they can help us. We told them we’re just here to pay on our Sprint bill, and wanted to pay in cash.
It wasn’t terribly busy in the store, and the employee helping us was pretty cool. He processed our transaction promptly. I like this store, too, because they didn’t charge an additional $ 3.00 fee for cash transaction like the Sprint store at Southshore Alameda did last year.

A very pleasant surprise! We came in with our own phone and asked to move our service from AT&T to Sprint. Daniel C. was amazing, spent 2 hours with us making it work. Thank you!!!

Terrible company. I was told my all inclusive plan would be 84 dollars but it turned out to be 100 dollars. also they didn’t include a discount for me as a public school teacher. last i was overcharged for my first month service by 100 dollars and this hasn’t been fixed. of course i cant quit this service because i will be charged the penalty fees. please go to another company this one sucks!

I love this sprint! Its always very welcoming! Every time i walk in i always get greeted and asked if i have any question’s or need help. Theres always someone helping me out. My boyfriend and I went about 3 weeks ago to just look at phones, because our upgrade’s were almost here. So this lady was helping us, i can’t remember her name but she was so friendly and helpful! Anyways she was telling my boyfriend all the plus’ and the negatives about the phones we wanted to know about.
She was very funny and patient with us, my boyfriends IPhone wasn’t working and she told us how he can try and get his upgrade now since he needed a phone asap and told us a few ways how to call sprint and etc. Well right away we were on hold for no less then a 3 min’s and got approved to push the upgrade and payed the fee we needed to do. So she was helping us with all the transactions.
He got the Galaxy s4 and he loves it! I can’t wait for my upgrade which is in 2 week’s. :) Hopefully they would have the note 3 if they don’t have it already.
But a couple of days later the phone had a problem with the batter and we went back and they were more then happy to help us, again. It look about 20 mins and everything was taken care of!
NO stress, or having to explain much about the phone, we didn’t have to fight about him need a exchange of another S4. Boom we were out of the store with the new cellphone that they were very happy to help us with! i will always come to this store!
I LOVE this store in Lakeshore!
[ i HATE the Emeryville one they pressure you to buy things u don’t want! All so they can meet there goal percentages they even lie about that you need to buy a phone line to get a new cellphone! Very bad! Don’t go there come to lakeshore)
They honestly tell you how everything works and tell you about there promos and NEVER pressure you to buy anything just really well trained staff!
I recommend this place to anyone who needs a phone or bill payed even accessories!

Everything about Sprint is just horrible. AVOID them at all costs!
Their service is horrible and drops calls. What’s the point of a phone that doesn’t make calls?
I had one issue with them and they bounced me from store to store to customer service to different 800 numbers. Their customer service is not poor it is just plain malicious.
NEVER GO HERE! Go to Verizon or anywhere else… where you get something that actually works.

All incompetent dumb asses. Went in there with a phone that was not working correctly at all. Associate finally placed an order to have it replaced in 3 – 5 days or pay $ 100 and use the insurance to replace it overnight.
It get’s great now! I’ve been checking my mail every day for the new phone. It’s now the 25^th of the month. I called Sprint and was told it was shipped out that day and arrived on the 18^th!!! Not one phone call or email to let me know my replacement phone had arrived. Fucking incompetent losers.

«SPRINT NETWORK»
Please be aware as of June 2012, Sprint, is changing the rules for the add on HOTSPOT; I have been using this add on feature for ²¹⁄₂ years with unlimited data. They are now changing this to limited data like all the other companies. Call PUC, regarding this. Because those of us who have had the unlimited feature should have it grandfathered in… I have been with Sprint since 1999. I have cancelled my add on hotspot and will go with another carrier by next month. Since they are becoming like other carriers… I might as well go with another carrier.
Stand up and disconnect your hotspot and or disconnect your service and call in and complain as well as calling the PUC. Sprint is a crook!!!

Like @Hannah, we had a great service interaction at the store. Two women were working at the counter, and both were really pleasant and happy to help us purchase a new phone, transfer the data, set up the new phone and discussed the Applecare warranty. We were in and out in 20 minutes. Considering it was the day after Christmas, not bad at all. Tip: Park along Lakeside or in the lot behind the Lakeshore Theater.
Just realized this is #100 of reviews. Woot!

I loathe sprint.
A bitter taste in my mouth.
Here little girl, have some candy.
I’ve been with the company for ages because I suppose like most humans, change is hard.
However, Contrary to the way I feel after trying to get customer service at a call center wherever sprint reroutes (India, the Phillipines, or somewhere where english isn’t a prerequisite) I had a delightful experience with the manager in this oakland store.
He was great.
He backed up all my contacts, offered to merge my work e-​mail directly, and gave me candy. He told me that he wanted to make me day better after I said the F word 2 times while I explained how I dropped my phone in the toilet (AGAIN). He said the candy is sweet, so it wil help me stop cursing. I obliged and signed up for what he calls «water damage protection aka drop in the toilet insurance». We also had a lengthy discussion about the application that blocks you from drunk dialing.
(Rossi, It’s real!)
Anway,
He put a smile on my face and though he said to call him, I’ve decided just to write a Unilocal review. Too bad I don’t remember his name!