Alamo Drafthouse

Really enjoyed this place I really enjoyed the fast service and the comfortable environment. The servers were like movie theater ninjas quick, quiet, effective! The food was amazing quality not just for a theater, but in general! Prices were not as high as I expected. One thing to keep in mind if you want to be seated with someone is you should arrive early!

Sadly, a few more visits to this location have changed my opinion completely. This is the worst Alamo Drafthouse location. My wife and I decided after this last debacle to make the trip to the Austin theaters.

This New Braunfels location was dirty. Food all over the ground, and several of the women’s bathroom stalls were out of order, along with all of the paper towel dispensers and one of the sinks. Women were drip drying their hands on the ground which led to an elderly lady slipping. Luckily her granddaughter was there to catch her.
This location needs some TLC, and better staff to take care of cleaning the bathrooms and theatre.
Also — our server took forever to bring me the cookies I ordered (40 minutes from when I placed the order) and when she brought them they were the wrong order (I ordered the chocolate chip cookies and received the combo). I let her know and she said she must have accidentally switched the orders. She grabbed some cookies from the people three seats down, took mine, and switched them.
I took a bite out of the new cookies (they were burnt and yucky) and when I went to set it down I noticed one of the other cookies had been bitten out of already!
She came back a few seconds later and asked for my cookies back because the people three seats down from her had told her that they had eaten off of my cookies! Gross! I ate after someone else!
Definitely would not recommend this place to my friends and family. Or even my worst enemy! In my books — one star is too many for this place! Grab some to-​go food and sneak it into the Creekside theatre.

I have to agree with the other reviews about the cleanliness. There was a smell and stickiness. Also the previews were so loud my chest felt the reverberation. Sound was less loud during the movie, but still was too much volume.
Prices are good. I want to return. This theater could be great. Please pay attention to your reviews!

This is the best movie theater in the New Braunfels and this Alamo Drafthouse is really nice. I can’t understand why there’s been a number of negative reviews about: cleanliness, quality of food, quality of the location and getting kicked out of the theater. I’m so thankful for Alamo’s strict policies on talking, using a cellphone and other items related to distracting your fellow movie watchers. If you have a child under 13 then you should go to Texas Cinemas because the chances of your child making noise and disturbing other people is pretty high. Don’t be an idiot and then get mad at Alamo Drafthouse for your own stupidity. That being said, Alamo DOES have special kid movies and showings where they encourage kids to sing along or quote along. Plus, if you’re watching an obvious kid movie then Alamo does bend the no-​talking rule quite a bit. Oh and last but not least, don’t bring kids to an adult movie on opening day/​night and then get upset for getting kicked out when you’re kid doesn’t shut up. That’s a perfect example of stupidity.
Anyway, I love, love, love Alamo Drafthouse. The rules they have in place ensure I have a great experience everytime, the food options are plentiful, pre-​shows are entertaining, the pricing is great and I’ve never had something to eat that I didn’t enjoy. Keep it up Alamo, you guys rock!

Just when I thought it couldn’t get any worse, it happened… a hair in my food. To clarify, the hair started out in my food but was only discovered once in my mouth. It was at this point, I pulled a long bright red hair from my mouth. I immediately went out into the hallway, food and hair in hand, and found a manager. While he was apologetic, this is the final straw for me.
If you read my previous reviews, you’ll see this place started strong but has steadily declined in quality. Alamo Drafthouse’s corporate office would be wise to pay this establishment a visit. Between my experience, the general lack of organization and vile stench that welcomes you as enter the theater, this location is a black-​eye to the Alamo Drafthouse name.

In my personal opinion 1 star is too many stars for this location.
Every time I see a movie here I leave angry. That’s not the point of a night out.
Whether it’s fire alarms going off and delaying our movie for over an hour (with no discount or compensation) or a complete and utter lack of customer service I am DISGUSTED with this location and I will not return.
I’m typically an avid movie goer and I only frequent this location, but instead of driving from San Marcos to New Braunfels I will make the trek to an Austin location. I mean why not? It can’t get much worse right?
Staff is rude and dysfunctional.
Facilities are gross and unkept.
No one is helpful in the least.
The overall layout of the theater is stupid to say the least.
Nothing about this location screams «come back.» Take my advice and go elsewhere. Literally anywhere else.
I am appalled and annoyed and fed up with this location.

This is my second visit to this Alamo Draft House, have not been to another so I can’t compare, but I really like the size of the theaters I at this location. There doesn’t seem to be a bad seat in the house, and $ 5.50 for matinée tickets is a great price. I really liked the pre movie shows the had on this evening before Ant-​man. Great shorts of old SciFi movies.
The service both time here have been great from the ticket counter to the theater.
As you can see from my other reviews I lived in Germany for a while and this is very much like the theater we would go to all the time in Nuremberg. Being able to order food and a beer. They have great beer choices and the bottomless popcorn is pretty good as well. Will be returning again and again to this location.